Postgraduate Diploma in Service Operations Managementin academic affiliation with gurugram university

Introducing our new Postgraduate Diploma in Service Operations Management, tailormade for young

graduates seeking to kickstart their career in the rewarding services sector.

With our diploma course, young graduates from any discipline will benefit from our industry accredited

curriculum that has been put together by leading hospitality experts and academics, creating a

programme that makes students highly employable, industry ready, and future-proof.

During the course, graduates will have access to a range of leading Indian and global employers in

the services sector thanks to our unmatched industry connect. Upon completion, graduates will hold

a professional profile and industry understanding to ensure a rewarding and fruitful career trajectory

with clear, mapped out goals.

What are the career options?

The diploma course is aimed at training graduates aspiring to build a career in service operations.

On completion of this course, students will have the management, business and operation skills to

flourish in numerous roles at a managerial level. The programme opens opportunities in HR, Finance

and Marketing in the following industries:

- Luxury retail

- Aviation

- Travel and tourism

- Hospitality

- Food and beverage service

- The banking and finance service industry

- Healthcare

Who is it for?

This programme is perfect for both recent and working graduates from degree courses of any

discipline looking for a an exciting career in the services sector.

Tailormade to prepare you for a career in a flourishing industry

Choosing to study at the Indian School of Hospitalityprovides students with an international standard ofeducation from a faculty of industry experts. Study on an award-winning campus and enjoy exclusive industry placements and networking opportunities.

An unmatched industry connect

Our industry network will connect you to employers. This means you’ll have access to some of the most flourishing and rewarding careers out there today.

Industry ready modules

Our postgraduate programme has been designed in close collaboration with the industry. This means you’ll have all the skills employers are looking for, and will know how to succeed in your chosen career.

Swiss trained faculty

You’ll be learning from Qualified Learning Facilitators (QLF) and industry experts who have completed the latest in training methodologies.

Blended learning styles

We offer a variety and flexibility in our teaching. Alongside seminars and lectures, students will learn from a blend of online classes, video tutorials and industry immersion.

A roadmap for your career

Our programme gives graduates a clear path forward in their career with rewarding companies, exciting opportunities and achievable professional milestones.

An incredible campus

Leading technology, integrated learning centres and impeccable design come together for an exceptional educational experience.

How we set you up for success

Support & wellbeing

Throughout your time with us, you’ll have access to counsellor services that will be there to support yourpersonal, academic, and professional development.

You’ll join a diverse alumni community of future leaders, just like yourself

You’ll get to join one of the most colorful, diverse, multicultural and passion academic communities in the country when you enroll with us.

In addition to your academic life, you’ll have numerous opportunities to get more industry exposure, meet prominent leaders and executives and brush up your professional profile through various on-and-off-campus events.

Upon graduating, you’ll be part of the incredible ISH alumni, and will receive updates of alumni news and upcoming events. Better yet, you’ll have made a network of friends and connections you’ll keep with you throughout your career.

Dilip PuriFounder & CEOIndian School of Hospitality

We are an institution founded and supported by leaders of industry, preparing future leaders for the industry. We know what industry needs in graduates and we know what to give graduates in order for them to succeed.

Facts & figures

• From our opening in 2018, we’ve gone from a newfound college to one of the country’s premier hospitality insitutes.

• We have the most diverse and globally recognised Advisory Councils amongst all hospitality colleges in India.

• We’re part of the elite Ecole hôtelière de Lausanne network of certified schools. This means we meet global standards of educational excellence.

• We’re the first higher education institute to partner with Singapore’s leaders in culinary education, At-Sunrice GlobalChef Academy Singapore.

About Gurugram University

Gurugram University is a state university

established by Haryana Act 17 of 2017.

Students from every nook and corner of

the country and from every group and

stratum of society will live, learn and

play in the sprawling lush green campus,

nestled at Sector-51, Gurugram.

The University will have faculty and

other support and service staff, who

will cater various needs of students and

campus which will facilitate learning

and imbibe the best practices among

students. Moreover, the University will

provide world class facilities, which

will be constantly reviewed and

upgraded to reflect the latest trends and

developments in higher education.

How does the affiliation work?

Through our affiliation with Gurugram

University, we’re joining an elite network

of affiliated institutes that are dedicated

to providing an outstanding education

to their students. All students who

successfully graduate from ISH will then

receive a diploma from the Indian School

of Hospitality and Gurugram University.

Our Affiliation with Gurugram University

Eligibility and programme details

• Candidates applying for admission to the Postgraduate Diploma in Service Operations Management will need to fit the eligibility criteria before applying. The following points are the eligibility criteria which is to be met by the candidate.

• Candidates should have successfully completed their Bachelor’s degree of a minimum 3 or 4-year duration with its equivalent (10+2+3 or 10+2+4). The bachelor’s or master’s degree should be from a university which is recognized by the UGC (University Grants Commission) of India.

• The candidate needs to have a minimum of 55% aggregate at graduation level.

• Before applying, candidates studying three-year degree programme will have needed to pass all subjects from the 1st to 4th semester, while applicants who pursued a four-year course should have passed in all subjects from the 1st to 6th semester.

• Aspirants who are ineligible will be rejected at any time of the admission process and will not be entertained further Candidates need to note that if the information provided on the application is incorrect or misleading at any point of the admission process, the candidate’s admission will be cancelled. The institute reserves the right to take any legal action as deemed fit.

Programme pedagogy

While ISH uses industry expert facilitators to design and deliver content, our industry partners support the program by sharing specialized elective modules that will help prepare students towards the coporate culture, policy and procedures. The diploma course includes 5 months of classroom sessions based on four main pillars of service operations management.

The set of learning methodology and tools used throughout the programme to prepare flexible and future-proof graduates are:

• Case studies• Roleplays & simulations• Live cases and action learning• Individual and group assessments• Guest lectures

5 months of immersive learning on campus

Developing Executive Presence

Customer Centric Culture and Orientation

Business Acumen Foundation

Service Operations in a Digital World

1 month of Specialized Electives

specific to the service sectors

5 months of industry immersion

During the paid internship, students will gain first hand

experience in a customer centric multinational service

company

5 months of industry immersion

Additional student support

In addition to campus learning for 6 months, ISH will provide accommodation, meals, uniforms and locker facilities to all students for additional fees. After 5 months, ISH will facilitate on-campus onboarding with industry brands for students to help ensure a simple and seamless transition from campus to internship.

Our world class graduate profile

By the end of the programme, graduates will possess the skills and expertise they need to become successful managers in the service operations industry under the HR, Finance, Operations and Marketing verticals. Graduates will posses vital critical thinking, emotional intelligence and soft skills to deliver exceptional customer experiences and be inspiring team leaders. With relevant knowledge of service operations and management, finance, human resources and the framework of modern operational business practices, graduates will be fully prepared for a rewarding, flourishing career in the services sector.

Begin earning while you’re still learning

Students of the programme will receive a full stipend for their time working with our industry partners. This means students will not only be putting their theoretical knowledge to the rest, gaining invaluable corporate skills, they’ll also be paid for their time, giving them another boost to the start of their professional life.

Enrollment dates and intakes• July 2020 • January 2021

Indian School of Hospitality

Management Team

Dilip PuriFounder and CEO, Indian School of Hospitality

Former MD, Starwood Hotels & Resorts, South AsiaDuet Hotels, Taj Hotels, IHG, Oberoi HotelsGlobal experience of 35 years across India, Australia, Africa.linkedin profile

Kunal VasudevaCOO, Indian School of Hospitality

Former Business Head, Kingfisher Training and Aviation Services Ltd. Jet AirwaysExperience - 25 yearslinkedin profile

Prahlad PuriCo-Founder and Executive Director, Indian School of Hospitality

Been part of multiple start up ventures in IT, interior design and architecture, and education Partner, HelpmeBuild | Saberpoint | University of LeicesterExperience - 7 years linkedin profile

Sweety BurrowsDirector of Admissions, Indian School of Hospitality

Former Head of Admissions, Shahani Group | The Chopras, Overseas Education Consultants | KUONI Academy | Kingfisher Training and Aviation Services | IBM DakshExperience – 18 yearslinkedin profile

Neha SharmaProgram Director, PG Diploma in Service Operations

Former GM – Customer Experience, OYO | Sheraton Hotels Dubai, Oberoi Hotels India |ISB Hyderabad | OCLDExperience – 12 years linkedin profile

Anupam Mukherjee Director Operations and Student Experience

Experience 19 years | Former GM – Fortune Park Hotels | Taj Hotels, The Embassy Group, TGIFlinkedin profile

Sanchita TuliSr. Learning Facilitator & Director Human Resources

Former Director HR, Crowne Plaza Jaipur | Great Places to Work Institute | ibis Hotels India (Accor Hotels) | Marriott HotelsExperience - 18 years linkedin profile

Kristina LakstutyteDirector of Brand & Communications

International Brand Manager | Specialist in higher education branding & PR | Featured in Times of India, Hindustan Times, India TodayExperience - 9 years linkedin profile

Martha CollettAcademic Dean

Former Regional Manager CATHSSETA, South Africa | External Verifier, Assessor, Moderator and Programme developer in South Africa and Seychelles | E-funds Call Centre in India: Head of Training | Jet Airways, India, South African Airways, SA Express Airlines: Inflight Manager | SAA: crew|MBL (Masters in Business Leadership): University of South Africa | PGD: Marketing Management: University of South Africa | OD-ETDP: Omni | BA (Psychology and Sociology): University of South Africa Experience - 38 yearslinkedin profile

Indian School of Hospitality

Academic Team

Monisha Dewan Faculty, Consumer Behavior, Sales and Relationship ManagementFounder & CEO at Everything Sales

Former Managing Director HVS Professional Skills Development | Hilton, India | Marriott International | Oberoi Hotels and ResortsTotal Experience: 28 years linkedin profile

Rajiv GulshanDean – Culinary & Practical Arts

Former Lecturer- Culinary Arts, William Angliss Institute, Melbourne Australia| MCIE- Director of Training Delivery, Melbourne Australia |Corporate Executive Chef - Custom Culinary, Chicago USA | Director of Studies- Hotel & Tourism School, Mauritius |Executive Chef - Veda, Hong KongExecutive Chef- Oberoi Hotels and Resorts, India | Oberoi School of ManagementExperience - 33 years linkedin profile

Smeetha Guha Faculty, Executive Presence and Accommodation ManagementDirector, Artizen Hospitality

Former Director Marketing, Modern Building Maintenance | Rooms Division Manager, Fortune, ITC Welcom Group | Regent Resorts | Oberoi Hotels and Resorts Total Experience: 25 yearslinkedin profile

Mohit GuptaFaculty, Marketing

Founder of The Accrue Hospitality – Turnkey SolutionFormer Director Sales and Marketing, Alila Hotels | Director Sales and Marketing - Marriott Hotels | IHG | Hyatt | Leonia Holistic Destination | Taj Hotels Total Experience: 14 years linkedin profile

Dr Medha Kapoor Faculty, Food and NutritionNutrition and Lifestyle Expert, American Council of Exercise

Junior Research Fellow, Biological Science, IIT Delhi | PhD – Exercise and Stress Philosophy linkedin profile

Kriti MalhotraIndia’s First Certified Lady Sommelier

Wine Director and VP Operations, The Wine Company | Harvest Trainee at Moet Henessy | Head Sommelier at Accor Hotels | Inflight Director Kingfisher Airlineslinkedin profile

Indian School of Hospitality

Advisory Council

Nirupa Shankar

DirectorBrigade Hospitality

Ingo Schweder

Founder & CEO, GOCO Hospitality

Neeraj Govil

Senior Vice PresidenSouth Asia Marriott International

Kapil ChopraFormer President, Oberoi Hotels, Founder & CEO, Postcard Hotels, Chairman of the Board, Eazydiner

Frits van PaasschenFormer CEO of Starwood Hotels & Resorts and Author of Amazon Bestseller ‘The Disruptors’ Feast’

Jean-Michel Cassé

Chief Operating OfficerIndia and South AsiaAccorHotels

Ragini Chopra

Senior Vice President Interglobe Enterprises

Ajay Bakaya

Managing DirectorSarovar Hotels

Vivek BhallaVice President Operations - South East Asia and Korea InterContinental Hotels Group

Raj Rana

Chief Executive OfficerCitymax Hotels by Landmark Group

Vicky Ratnani

Gourmand, Food Connoisseur, Celebrity Chef

Avi Arya

Chief Mogul @ internetmoguls

Sunjae Sharma

Vice President - Operations, Hyatt Hotels Corporation

Navjit Ahluwalia

Senior Vice President and Country Head, India, Hilton

Rohit Khosla

Executive Vice President - OperationsIndian Hotels Company

Zubin Saxena

Managing Director and VP Operations, South Asia Radisson Hotel Group

Contact UsFind out more about our programmes, unique approach to hospitality education, or just get to know us better at:

Indian School of HospitalityINXT City Centre, Sector-83Gurugram — 122004Delhi NCR

web: www.ish.edu.inemail: admissions@ish.edu.inphone: +91 77108 45555