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ITU Senior Management Retreat

45 Spb 2012 D d C d Ps, G

Schedule o events

List o participants

Biographies, Moderator and Speakers

IU Patent Roundtable

WCI

2011: Year in review

Domaine du Chteau de PenthesHow to get there

Welcome
http://www.itu.int/


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SCheDule of eventS

Loctio

8h30 Coee & tea Pavillon dur Gallatin/errace

9h00 Sssio 1 Itrouctio to t rtrt

Introductory remarks rom SG Hamadoun our

Introduction to the programme moderator Rory Macmillan

ente Gallatin

9h45 Sssio 2 Iltig t ITU Globl Couictio Strtg:2012 bo

Paul Conneally, Head, Communications and Partnership PromotionDivision, IU

Discussion

ente Gallatin

10h45 Coee break Pavillon dur Gallatin/errace

11h00 Sssio 3 Socil i & igitl couictios(Globl Co. Strtg cot.)

Guest speaker: Mathias Lkens, Head o Digital Strategy, Burson-Marsteller

Discussion

ente Gallatin

12h30 But luc

ITU t tt wrAntoine Dore, Senior Legal Ocer, IU

Pavillon dur Gallatin/errace

13h30 Sculturig WCIT ente Gallatin

14h00 Sssio 4 Brig & isul itit(Globl Co. Strtg cot.)

Guest speaker: Christian Schroeder, Chie Executive, Lambie-Nairn

Discussion

ente Gallatin

15h30 Coee break Pavillon dur Gallatin/errace

16h00

17h45

Sssio 5 Rsourc obilitio currt rctic

oortuitis

Paul Marko, Head, Resource Mobilization, IU

Discussion & break-out

ente Gallatin

18h15 Cocktail errace at Espace Piccard

19h15 Dinner Espace Piccard

TUeSday 4 SepTemBeR

WedneSday 5 SepTemBeR


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SCheDule of eventS

Loctio

8h30 Coee & tea Pavillon dur Gallatin/errace

9h00 Sssio 6 WICT: substc, rocss, outcos & i

Richard Hill, Counsellor, IU- SG2 and SG3, and CWG-WCI

Discussion & WCI sculpture award

ente Gallatin

10h00 Sssio 7 Brkout grous scrios or WCIT succss

Coee available during session

ente Gallatin

11h30 Sssio 8 Fbck Coclusios

Feedback rom break-out groups

Closing remarks rom Moderator and SG Hamadoun our

ente Gallatin

12h30 Buet lunch Salle Gallatin dur/errace

13h30 Departure

TUeSday 4 SepTemBeR

WedneSday 5 SepTemBeR


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Moderator: Mr Rory Macmillan

Skrs

Mr Mathias Lkens, Head o Digital Strategy, Burson-Marsteller

Mr Christian Schroeder, Chie Executive, Lambie-Nairn

Mr Paul Marko, Head, Resource Mobilization, IU

Mr Richard Hill, Counsellor, IU SG2 and SG3, and CWG-WCI

elct Ofcils

Dr Hamadoun our, Secretary-General

Mr Houlin Zhao, Deputy Secretary-General

Mr Malcolm Johnson, Director, elecommunication Development Bureau

Mr Franois Rancy, Director, Radiocommunication BureauMr Brahima Sanou, Director, elecommunication Development Bureau

Tlcouictio Stritio Buru*

Mr Bilel Jamoussi, Chie, Study Group Department

Mr Alex Ntoko, Chie, Operations and Planning Department

Mr Reinhard Scholl, Deputy to the SB Director

Riocouictio Buru*

Mr Colin Langtry, Chie, Study Group Department (SGD)

Mr Alberto Mendez, Chie, errestrial Services Department (SD)

Tlcouictio dlot Buru*

Mr Abdelkrim Boussaid, IC-DF Programme Administrator & Chie o Innovation and Partnership Department

Mr Yury Grin, Deputy to the BD Director and Chie o Administration and Operations Coordination Department

Mr Mario Maniewicz, Chie, Department o Inrastructure, Enabling Environment and E-Applications

Mr Cosmas Zavazava, Chie, Project Support & Knowledge Management Department

Rgiol/ar Ofcs*

Mr Ebrahim Al-Haddad, Regional Director, IU Regional Oce or the Arab States

Mr Orozobek Kaiykov, Head, IU Area Oce or CIS

Ms Eun-Ju Kim, Regional Director, IU Regional Oce or Asia & Te Pacic

Mr Jaroslaw Ponder, Coordinator, Europe

Mr Andrew Rugege, Regional Director, IU Regional Oce or Arica

Mr Sergio Scarabino, Acting Regional Director, IU Regional Oce or Americas

Grl Scrtrit*

Mr Alassane Ba, Chie, FRM

Ms Doreen Bogdan, Chie, SPM

Mr Max Henri Cadet, Ethics Ocer

Mr Paul Conneally, Head, CPP

Ms Sheila Cooper, Executive Assistant to the Secretary-General

Mr Gary Fowlie, Head, Liaison Oce to the UN and Head a.i. MSRIO

Mr Arnaud Pierre Guillot, Chie, JUR

Mr Blaise Judja-Sato, Executive Manager IU elecomMr Anders Norsker, Chie, IS

Mr Idrissa Samak, Chie, C&P

Mr Frank Sap, Head, Internal Audit Unit, SGO

liSt of PartiCiPantS


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Rory MacmillanModerator

Rory Macmillan is a telecom lawyer and a mediator-acilitator. Born inScotland in 1970, Rory is a ounding partner o Macmillan Keck, a law rmwith oces in Geneva and New York City and an associate in Singapore.

He has acilitated and mediated multi-party commercial and non-commer-cial telecom disputes and contentious processes in various countries. Roryslegal practice involves advising governments, regulators, incumbents, newentrants, investors and international institutions on regulatory and policy

matters and dispute resolution, as well as negotiating corporate and commercial transactions. He is typicallyengaged to assist in preparing policies, laws, regulations and licences geared towards improving the IC sectorin the Arab World, Arica, Europe, Asia-Pacic and the Caribbean.

Rory has worked with the IU on several occasions, providing training to regulators as well as preparingpapers on policy, regulation and dispute resolution (including or the 2009 and 2010 GSRs) and chairing a

joint IU-WIPO day at the 2009 elecom World Forum.

Rory began his practice in New York and London with the law rm Debevoise & Plimpton. He received hisLLM rom the Yale Law School and his LLB rom the University o Edinburgh. He is a member o the NewYork Bar, accredited as a mediator by the Centre or Eective Dispute Resolution (CEDR) and a member othe Chartered Institute o Arbitrators.

Seewww.cillkck.roor more inormation and copies o publications.

Rory is married with two children.

BioGraPhieS
http://www.macmillankeck.pro/http://www.macmillankeck.pro/http://www.macmillankeck.pro/http://www.macmillankeck.pro/http://www.macmillankeck.pro/


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Matthias LkensHead o Digital Strategy or Burson-Marsteller

Matthias Lkens, leads the Digital Practice o Burson-Marsteller acrossEurope, Middle-East and Arica (EMEA). Beore joining Burson-MarstellerLkens was Head o Digital media at the World Economic Forum (WEF)where he designed and implemented the digital strategy. He has broughtthe digital world to Davos through his innovative use o Social Media,witter, Facebook, Google+, Flickr, Wikipedia, Youube and Livestreamand has advised a wide range o Fortune 500 companies as well as non-pro-

t organisations on social media. His avourite topic is witter Diplomacy and the relations o world leaderson witter and other social networks.

Previously a journalist, he was Baltic States correspondent or Agence France Presse, Libration and the Dailyelegraph (199196); and later Deputy Editor-in-chie o EuroNews television (19962004). He is a anoccasional columnist on mastering social networks or French-Swiss business magazine Bilan, and a requentspeaker at major technology events such as LeWeb in Paris, Lit in Geneva, the Next Conerence in Berlin,

SIME in Stockholm and edxZurich.

In 1991 he ounded the In Your Pocket city guide series in Lithuania, now Central Europes premier publisherand provider o city inormation.

Follow him @luekens

See presentation (password: IU)

http://www.slideshare.net/secret/hwSYAXyB9wAPx

BioGraPhieS
http://www.slideshare.net/secret/hwSTYAXyB9wAPxhttp://www.slideshare.net/secret/hwSTYAXyB9wAPx


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Christian SchroederCEO Lambie-Nairn

Christian has been Chie Executive o Lambie-Nairn since 2007. Duringthis time Lambie-Nairn has grown rom a single oce in London to ainternational network o nine oces in Europe, the Middle East and LatinAmerica. His main ocus remains on the strategic direction and interna-tional growth o the agency as well as playing an active role with key glo-bal clients. Christian is also the WPP Global Client Leader or elenicaworking across all WPP agencies and disciplines on an international basis.

Christian has a wealth o branding experience gained across a variety o sectors and disciplines. Prior to joiningLambie-Nairn, he oversaw the successul expansion o the German arm o Landor as Managing Director, deve-loping key clients and markets in central and eastern Europe including developing international business orcompanies such as Krat, Numico and P&G as well as managing integrated branding programmes or FIFA,Swiss Ski Federation and RWE.

Beore going to Germany, Christian led the global Diageo relationship or Landor rom London managingbrands such as Johnnie Walker, Baileys and Smirno. He has also led global branding programmes or clientssuch as Ford, Deutsche Bank, Coca-Cola, Bacardi-Martini and the BBC.

Christian is a regular speaker on the international conerence circuit and is also a member o the D&ADEducation Council and the WPP European Digital Advisory Board.

BioGraPhieS


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STRUCTURe OF The ROUndTaBLe

COnTeXT OF The meeTInG

In recent years, we have witnessed an upsurge o standards-related patent (SEP)litigation around the world among parties involved in the wireless, SmartPhone andtablet computer industries.

In these so-called patent wars, some IC industry players allege, among other things,

that holders o SEPs that are subject to a RAND licensing commitment under theterms o SDOs patent policies are seeking non-RAND licensing terms and leveraginginjunctive relie (banning the importation, sale and/or distribution o productsimplementing the standard) to pressure the implementer into accepting those terms.Other industry participants, in turn, argue that i their SEPs are being inringed, theyshould be able to negotiate patent licenses and enorce their patent rights in the sameway that patent holders do in connection with non-SEPs.

According to some stakeholders, the eect o these widespread and long-lastingdisputes and investigations regarding RAND licensing approaches could stife, ratherthan promote, innovation and competition within the IC industry. As a result, thisissue aects all relevant stakeholders, namely SDOs, government authorities, industry

participants, and customers or end-users.

itu Patent rounDtaBleGeneva, SwitzerlanD, 10 oCtoBer 2012

pURpOSe OF The meeTInG

Te purpose o the roundtable is to examine the eectiveness o RAND-based patentpolicies.

IU believes the concerns raised by the ongoing SEP litigation are o utmostimportance to the IC industry as a whole. Tereore, IU will leverage its public-private membership base, among other characteristics o the Union, to bring thevarious stakeholders together to engage in conversations on this subject. Te purpose

o the IU Patent Roundtable is to provide a neutral, international orum in which thevarious IC stakeholders can voice their respective positions and concerns on, discuss,exchange ideas about, and brainstorm possible compromises or solutions to this seriousproblem, including the role o SDOs and their patent policies.

COnTaCT

[email protected]

For ull txt s:http://www.itu.int/en/IU-/Workshops-and-Seminars/patent/Pages/structure.aspx

COnTeXT OF The meeTInG

pURpOSe OF The meeTInG

COnTaCT
mailto:tsbworkshops%40itu.int?subject=tsb-patentsmailto:tsbworkshops%40itu.int?subject=tsb-patentshttp://www.itu.int/en/ITU-T/Workshops-and-Seminars/patent/Pages/structure.aspxhttp://www.itu.int/en/ITU-T/Workshops-and-Seminars/patent/Pages/structure.aspxhttp://www.itu.int/en/ITU-T/Workshops-and-Seminars/patent/Pages/structure.aspxhttp://www.itu.int/en/ITU-T/Workshops-and-Seminars/patent/Pages/structure.aspxmailto:tsbworkshops%40itu.int?subject=tsb-patents


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worlD ConferenCe on internationalteleCommuniCationS

1- SUBSTanCe

2- pROCeSS: STRaTeGy,STRUCTURe, andChaIRmanShIp

3- OUTCOmeS

4- medIa COveRaGe

On the basis o the outputs o the preparatoryprocess, which includes preliminary inputsrom the regions, we can address the ollowingquestions:

Where do we stand regarding the substance?Where to we stand regarding the process?What are the possible outcomes?

An additional question is: why are we getting somuch unavorable media coverage? And whatcan we do about it?

For reerence, the IRs can be ound at:http://www.itu.int/oth/3F01000001
http://www.itu.int/en/wcit-12/Pages/default.aspxhttp://www.itu.int/en/wcit-12/Pages/default.aspxhttp://www.itu.int/en/wcit-12/Pages/default.aspxhttp://www.itu.int/oth/T3F01000001http://www.itu.int/oth/T3F01000001http://www.itu.int/en/wcit-12/Pages/default.aspx


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1- SUBSTanCe

As a high-level summary, it can be said that there is general consensus to make variousminor editorial changes. Tere is signicant support or adding various new provisions,but this is opposed by some countries. For certain issues, there is a split between regions.

Tis is shown in some detail below.

However, it can be said that there are really only two key issues that will dominatethe conerence: (A) nancial issues, that is, who pays how much to whom to movetrac and (B) security, that is, what, i anything, should be said in the treaty regardingimproving network security and/or cybersecurity, and what implications would thathave.

Regarding (A), there is erocious resistance rom US companies to include anythingin the IRs that might aect the fow o unds regarding Internet trac, and therewill be strong opposition rom mobile operators to include anything in the IRs that

might aect mobile roaming prices. Te main argument advanced by the US companiesagainst changing the Internet billing scheme is that it would penalize developingcountries. Since developing countries comprise a majority o the IU Member States,the criticism implies either that developing countries are unable to understand what isin their interests, or that developing country governments do not act in the interests otheir countries.

Regarding (B), some academics take the view that an issue underpinning the discussionsmight be cyberwar, and whether an IR provision could be construed to prohibitcyberwarare activities. However, we can expect that issues related to ree speech andcensorship will also be brought into the discussion, despite the act that these issues arecovered by the Constitution.

Te more detailed presentation ollows.

1- Items where there is consensus

1- Retain current structure and titles o articles except possibly title o art. 62- Replace member with Member State3- Replace CCI with IU-4- Update reerences to Administrative Council, IRRB, etc.5- Replace Convention with Constitution and Convention6- Preamble7- Existing denitions (except or Arab proposal re telecommunications/

ICs)8- Article 7 (Suspension o services)9- Delete 6.3.2 (coecients gold ranc/SDR)

10- Minimize incorporation o provisions o CS/CV11- Do not change denitions ound in CS/CV

2- Items where there are no disagreements in principle, only drating issues

1- Existing provisions o article 5 (Saety o Lie and Priority oelecommunications)

2- Article 8 (Dissemination o Inormation)3- Article 10 (Final Provisions)

1- SUBSTanCe


3- OUTCOmeS

4- medIa COveRaGe


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3- Items that are supported by countries other than the US (but exact language notagreed)

1- Replace recognized private operating agency with operating agency2- New provision on misuse

3- New provision on calling line ID4- New provision on roaming price transparency5- New provision on security6- New provision on countering spam

4- Items where there is divergence between Arica/Arab/RCC versus Asia/Europe

1- Make certain IU- Recommendations binding2- Reer to Recommendations o the IU in certain provisions, as opposed to

IU- Recommendations3- Use o terms such as shall ensure versus should encourage4- New denitions5- New provision on transparency o routing6- Replace/augment existing article 6 with new general principles or Economic

and Policy Issues, including new provisions on cost-based pricing (includingor roaming), pricing transparency, dispute resolution, etc.

7- New provision regarding raud8- Including prevention o nancial harm and security in article 99- Scope o new security provision

5- Items where there is no clear majority view

1- Provision on taxation2- Appendix 2 (Maritime elecommunications)3- Appendix 3 (Service and Privilege elecommunications)4- Existing Resolutions, Recommendations, and Opinion5- New Resolutions

6- Signicant items raised by only one or two regions or countries or operating agencies

1- Retain existing article 6 (Charging and Accounting) and the relatedAppendix 1 (RCC)

2- New provision on harmonization o emergency numbers (RCC)3- New provision which is a generic version o D.50 (Arab and Paraguay)4- New provision on energy eciency (Ghana)5- New provision on accessibility (Hungary)6- New provision to subordinate IRs to all other treaties (USA)

7- New provisions on inadvertent roaming, billing units (Brazil)8- New provision on control o routing (Arab) (also naming numbering)9- Network neutrality and sending party pays (ENO)

1- SUBSTanCe


3- OUTCOmeS

4- medIa COveRaGe


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2011: Year in review

It has been another busy and successul year orIU, with considerable work and noteworthyaccomplishments achieved in each o the threeSectors, supported by the work o the GeneralSecretariat. In line with the evolving needs o the Union as a whole as well as the three Sectors,and to provide improved services to membership,

A&F and SPM were both restructured in 2011.IUs public prole was enhanced signicantlyduring 2011, and IU continued to play animportant role within the United Nations.Progress continued on all seven goals o IUs

20082011 Strategic Plan, and IU continuedto be successul in building cooperative initiativeswith a wide range o international and regionalnon-governmental organizations and privatesector entities. IU also continued to makesignicant progress during the year in terms oeciency, productivity and cost reductions.

SeCTORaL aCTIvITIeS RadIOCOmmUnICaTIOn

STandaRdIzaTIOn

deveLOpmenT

CROSS-SeCTORaL evenTS WSIS FORUm 2011

WTISd 2011

COUnCIL 2011

ITU TeLeCOm WORLd 2011

CROSS-SeCTORaL aCTIvITIeS ITU & CyBeRSeCURITy

ITU & CLImaTe ChanGe

ITU & e-heaLTh

ITU & aCCeSSIBILITy

ITU & emeRGenCy COmmUnICaTIOnS

ITU & The InTeRneT

The BROadBand COmmISSIOn FORdIGITaL deveLOpmenT

GeneRaL SeCReTaRIaT &

manaGemenT aCTIvITIeS manaGemenT aCTIvITIeS

ITUS pUBLIC pROFILe

ITU and The UnITed naTIOnS

pROTOCOL, OFFICIaL vISITS andOFFICIaL mISSIOnS

ICT dISCOveRy

hUman ReSOURCeS & STaFF WeLFaRe

FInanCIaL ReSOURCeS, aUdITInG &ImaC

COnFeRenCeS & pUBLICaTIOnS LeGaL aFFaIRS

eThICS

InFORmaTIOn SeRvICeS

FaCILITIeS manaGemenT & SeCURITy

COnCLUSIOn


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RadIOCOmmUnICaTIOn

STandaRdIzaTIOn

deveLOpmenT

SeCtoralaCtivitieS

STandaRdIzaTIOn

Te Standardization Sector saw robust continuing support rom its membership in2011, and IU Study Group meetings were well-attended and highly productivethroughout the year.

higligts o 2011 New work on Smart Grids; Cloud Computing; Audio-visual Media Accessibility; consent on a set o methodologies on the impact o ICson climate change; new improved universal mobile phone charger standard; moreapproved standards on cybersecurity inormation exchange; direct document posting(over 90% o the 400 contributions to the December meeting o Study Group 15 wereposted directly); new work to improve IU H.264 (over 1,000 contributions andclose to 300 participants in the recent meeting o Study Group 16s Joint Collaborativeeam on Video Coding (JC-VC); over 100 meetings organised by SB; introductiono mentoring programme and brieng sessions or new delegates; over 30 workshopsorganised worldwide; 1,000 editors progressing the work o IU, resulting in one o

highest annual outputs o Recommendations (179); over 100 Amendments, Annexes,Corrigenda and Supplements; and our new Handbooks.

WTSa08 actio pl First presented at SAG in April 2009, and regularlyupdated since. Has now reached v7; latest update in September.

prticitio o mbrs a total o 41 countries have participated in IU thatwere not participating in 2007, including 16 countries this year that had never beoreparticipated. otal IU membership increased in 2011, with 12 new AssociateMembers and 25 Members rom Academia by 25. Te new membership category oracademia has been a great success and universities and research institutes continuejoining at a steady pace.

Rcotios 141 IU Recommendations were approved by December2011; 46 texts were still in the approval process, so the annual total may include anadditional 38 Recommendations and eight Amendments and Corrigenda.

Coorc Itrorbilit Tstig Te conormance and interoperabilityprogramme (Resolution 177, Guadalajara 2010) requests our actions conormitydatabase; interoperability events; Capacity building; and the establishment o testcentres in developing countries. Te rst two are led by SB, and signicant work wasundertaken in this regard during 2011.

Tcolog Wtc In 2011, an improved look and branding was adopted or theIU echnology Watch, and reports were issued on Standards and e-Health; Opticalworld; rends in video games and gaming; and Digital signage.

Brigig t Stritio G Work continued through 2011 on bridgingthe standardization gap, with the launch o the Standards Q&A orum oering a uniqueopportunity to engage with the experts that develop the standards underpinning ICs.


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RadIOCOmmUnICaTIOn

STandaRdIzaTIOn

deveLOpmenT

SeCtoralaCtivitieS

deveLOpmenT

Te Development Sector implemented a ull and broad-ranging schedule o activitiesin 2011, as well as contributing to all cross-sectoral activities and events. Te regional

presence played a key role in implementing activities relating not only to IUD,but also to IUR, IU and General Secretariat-specic domains.

ICT alictios lictios IU elaborated a strategic e-HealthPlanning ramework in collaboration with WHO to acilitate national planning andcoordinating disparate e-Health eorts, and contribute in the implementation othe recommendations set by the Commission on Inormation and Accountabilityor Women and Childrens health. IU also continued to collect and publish ICbest practices and was a key partner in the launch o Broadband Wireless Network

Operations in Burundi.

Rgultor ror rkt irot Te 11th Global Symposium orRegulators (GSR-11) was held in Armenia City, Colombia, rom 21 to 23 September,with the theme Smart Regulation or a Broadband World. Te GSR was precededby the 4th Global Industry Leaders Forum, which discussed the evolving regulatorylandscape, the trends and impact o taxation, innovation and entrepreneurship, and theimpact o social media. IUD also continued to collect and analyze regulatory trendsand practices, and tari policies. Various regulatory publications were released and anew IU portal (the Universe o Broadband) was launched. Te Global RegulatorsExchange (G-REX) continued to oer regulators the opportunity to share experiences.

Sttistics IUD continued with its leading work on IC statistics, collectingdata rom over 200 economies worldwide to be disseminated through the IC Eyeonline portal as well as via a number o publications including new editions o theWorld elecommunication Indicators Database, the Yearbook o Statistics, and TeWorld in 2011: IC Facts and Figures. Te Measuring the Inormation Society(MIS) Report 2011 was launched in September, and in December the 9th Worldelecommunication/IC Indicators Meeting (WIM) was held in Mauritius, ocusingon topics such as measuring global development targets; IC inrastructure and accessindicators; investment and revenue in the telecommunication/IC economy; e-waste;and household IC surveys.

assistc IUD provided concentrated assistance to least developed countries(LDCs), small island developing states (SIDS), landlocked developing countries andcountries in special need in various telecommunication/IC priority areas, includingthe introduction o new technologies, design and development o inrastructure,rural telecommunications development, climate change adaptation and mitigation,emergency telecommunications, training, reconstruction, and other areas o interest.Assistance was also provided to countries emerging out o civil strie and naturaldisasters, otherwise reerred to as Countries in Special Need.

hu ccit builig Along with ongoing human capacity programmes,including IUs Centres o Excellence, IUD organized Sub-Regional HumanCapacity Building Forums in all regions.

Scil Iititis Extensive work was carried out by IUD during the year onspecial initiatives including Women and Girls in IC; Persons with Disabilities; Youthand Children; and Indigenous Peoples.


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CroSS-SeCtoral eventS

As well as events organized within the three sectors themselves, the yearalso saw cross-sectoral events take place, including the WSIS Forum

2011, WISD 2011, Council 2011 and IU elecom World 2011.


WSIS FORUm 2011

WTISd 2011

COUnCIL 2011

WSIS FORUm 2011

Te World Summit on the Inormation Society (WSIS) Forum was held in Geneva inMay and was co-organized by UNCAD, UNDP and UNESCO. It brought togethermore than 1,150 key stakeholders rom over 140 countries, including 20 ministers,leading public gures and grassroots activists rom the global development communityto examine how ICs can be harnessed to help drive social and economic developmentaround the world. Remote participation was an integral component o the WSIS Forum,with over 1,000 remote participants. In addition to reviewing progress towards theWSIS targets set or 2015, the WSIS Forum ostered interactive debate and inormation

exchange on a wide range o key topics such as cybersecurity, social networking,innovation, ICs and least developed countries, broadband, rural development,multilingualism, environmental sustainability, education, healthcare and innovation.

WTISd 2011

IU held its annual celebration o World elecommunication and Inormation SocietyDay (WISD) on 17 May in Geneva. Te theme or 2011 was Better Lie in RuralCommunities with ICs, drawing attention to those who reside in rural districts andar-fung communities. UN Secretary-General Ban Ki-moon delivered a video message,and there was a demonstration o rural connectivity via cloud computing.

Te 2011 WISD awards were given to three laureates or their exceptional contributionsto promoting ICs as a means o providing a better lie through global sustainability,particularly in rural communities or social and economic development: President arjaHalonen o Finland; telecommunication innovator Sam Pitroda; and CEO and co-ounder o Inveneo Kristin Peterson.

COUnCIL 2011

Council 2011 took place in October in Geneva. A total o 346 participants attended,including 16 Ministers, Deputy Ministers and Ambassadors. For the rst time in thehistory o IU, the Council was composed o 48 newly elected Member States all

represented at the session. In addition, representatives rom 33 Member State Observerswas present, including the worlds youngest nation, South Sudan, IUs 193rd MemberState. Among its 48 newly elected Member States, Council welcomed Costa Rica,Paraguay and Rwanda who were elected or the rst time to IU Council.

Te Council reviewed general policy, strategy and planning issues and reports romits working groups is key areas related to IUs role in implementing the outcomes oWSIS, International Internet-related public policy issues, Security in the use o ICs,Child online protection and IU activities in ICs and climate change. It studiedpreparations or major IU events including the IU elecom World 40th anniversarycelebration; the Radiocommunication Assembly and World RadiocommunicationConerence; the World elecommunication Standardization Assembly (WSA) and

the World Conerence on International elecommunication Regulations (WCI).

In addition to reviewing the implementation o the strategic plan and uture actions tomeet the challenges o PP-10s ambitious outcomes, Council ocused on strengthening

b h d h d d h PP 10 d l d h


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CroSS-SeCtoral eventS


WSIS FORUm 2011

WTISd 2011

COUnCIL 2011


It was a busy year o building, shaping, bringing together and delivering the new,transormed IU telecom World 2011 event, which took place in Geneva in October.Celebrating the 40th anniversary o the rst ever IU elecom event, the new ocusevent incorporated a strategic shit away rom the exhibition-centred ormat o previousevents and to an event ocused on networking, knowledge sharing, doing business andbuilding consensus.

Over 6,500 top-level participants took part, including Heads o State and Government,Ministers, city mayors, industry CEOs and technology gurus, as well as top-levelrepresentatives o UN agencies and thousands o remote participants rom around theworld interacting in real-time via webcasts and twitter streams. Major IC companies

participating in the event included Alcatel-Lucent, A&, China Mobile, ChinaPotevio, Cisco, Datang, Du, Ericsson, Etisalat, Fiberhome, Fujitsu, Huawei, Intel,N Group, N DOCOMO, Qtel, RIM, Samsung, Swisscom, elkom SA, rkelekom, DIA, Verizon and ZE. National Pavilions representing 29 nations romacross the world also took part.

Key agenda highlights included the Broadband Leadership Summit; Forum Sessions;Digital Cities 11; Ministerial Roundtables; the echnical Symposium; Co-hostedworkshops; and an OpenSpace, where delegates could pitch new ideas, and participatein hands-on targeted workshops and sel-programming sessions on areas o specialinterest.

A key component o the new ocus or the 2011 event was networking, and throughdedicated networking packages and a concierge service, IU elecom oered one-to-one meetings between organizations and selected delegates/companies and worked withcustomers to establish optimum itineraries. Online services included the dedicatedYourSpace portal, a unique online networking experience that enabled registeredparticipants to connect with other event delegates, access company details and speakerbios, access and download key event-related content, arrange meetings, start discussionsand build their own personal event agenda, and the IU elecom World 2011 App,which enabled the unctionality o YourSpace on the move.

IU elecom provided a platorm or tomorrows innovators, inviting participants romacross the globe to send in their ideas to change the world in unique competitions orYoung Innovators and Digital Innovators. Te winners (three in each category) werevoted or by delegates in Geneva and around the world via online polls.

In the rst ever IU elecom World metaconerence, children as young as nine yearsold were among the rst to challenge speakers on the panels at the event with their ownviews, thoughts and video prototypes o ideas that could help solve the problems posedby gathered delegates.

IU elecom World 2011 attracted 324 accredited media rom around the world,including major global broadcasters, news agencies, national newspapers and ICpress. Media coverage directly mentioning IU elecom World included around

1,000 print and online articles in 18 countries. Social media also became a major parto communications or the event, with 3,284 original tweets, with a ollower reach oover seven million; 222 blog posts; 130 videos uploaded; and 219 news articles postedonline.


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CroSS-SeCtoral aCtivitieS

ITU & aCCeSSIBILITy

The BROadBand COmmISSIOnFOR dIGITaL deveLOpmenT

ITU & CyBeRSeCURITy


ITU & emeRGenCyCOmmUnICaTIOnS

ITU & e-heaLTh

ITU & The InTeRneT

ITU & CyBeRSeCURITy

With both WDC-10 and PP-10 urther strengthening the key role IU has in buildingcondence and security in the use o ICs, IU has continued its eorts to provide aunique platorm or international cooperation aimed at providing concrete responses tothe global issue o increasing cyberthreats.

Te collaboration between IU and IMPAC (the International Multilateral PartnershipAgainst Cyber Treats) now has 137 countries signed up and benetting, ree o charge,rom cybersecurity capabilities such as the Global Response Centre (GRC), whichprovides almost real-time status o cyberthreats worldwide. A total o 32 countries havebeen assessed through on-site missions aimed at acilitating the creation o ComputerIncident Response eams (CIRs), a rst-line deence mechanism that countries must

establish as a point o contact at the national level to respond to cyberattacks andcoordinate at regional and international levels.

In 2011, IU also cemented new global partnerships designed to make cyberspace a saer,more secure place to be or consumers, businesses, and most crucially childrenand youth. A Memorandum o Understanding between IU and the United NationsOce on Drugs and Crime (UNODC) will see the two organizations collaborate inassisting IU and UN Member States mitigate the risks posed by cybercrime. IUalso signed an MoU with Symantec, a leading provider o security, storage and systemsmanagement solutions, to increase understanding o and readiness or cybersecurityrisks.

Work continued within IUs cybersecurity group (SG 17), which led to theapproval o our new Recommendations addressing cybersecurity inormationexchange. In addition, a new Recommendation was approved that provides securityguidelines or identity management systems; two Recommendations addressing theneeds o telecommunication organizations on inormation security management; andtwo Recommendations in the area o telebiometrics; as well as three Supplements, twoaddressing cybersecurity and one anti-spam countermeasures.

IUD, or its part, continued to transorm the IU-wide strategy in projectsand initiatives aimed at improving the preparedness o Member states in achievingcybersecurity, as well as engaging the international community toward globalcyberpeace. Trough the IU/EC project, assistance on establishing and harmonizinglegal rameworks to address the growing phenomenon o cybercrime were provided tosome 60 countries in three regions (Sub Sahara Arica, Caribbean and Pacic).

Concerning Child Online Protection (COP), IU has been working to transorm theCOP Guidelines into concrete activities or national benets. Te strategies or achievingthese guidelines span ve main areas: legal measures (through IUD); technical andprocedural measures (through the work o IU SG 17); organizational structures;capacity building; and international cooperation.

In order to strengthen IUs COP activities, Ms Deborah aylor ate, who was aWISD Laureate in 2009, became the rst COP Special Envoy in May 2011. IU

has also been raising awareness on COP issues through the organization o workshops,strategic dialogues and regional orums.

Finally, under the leadership o the COP Patron, President Chinchilla, Costa Rica hasbeen achieving signicant deliverables designed under the ramework o IUs COP


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IU continued its activities in the area o ICs and climate change during the year, inline with Resolution 182 (Guadalajara, 2010), culminating with the participation inthe 2011 United Nations Climate Change Conerence (COP-17/ CMP7) in Durban.IU worked to raise awareness o the benets o ICs to adapt to, mitigate against andmonitor the eects o climate change, and published a special issue o IU news underthe theme Green technology, greener planet to coincide with COP-17. ogetherwith the Global E-Sustainability Initiative (GeSI), IU established the Coalition onICs and climate change, an inormal group coordinating the participation o severalstakeholders working in the area o ICs and climate change at the conerence.

During the year IU organized a number o high-level events in the area o green ICs

and climate change, including: the e-environment day at WSIS Forum 2011; the SixthIU Symposium on ICs, the environment and climate change; the rst IU GreenStandards Week; the Symposium on Progressing the Climate Agenda Trough GreenIC Standards; and the ourth meeting o the Dynamic Coalition on Internet andClimate Change (DCICC).

IUs Environment and Climate Change Study Group (SG 5) met twice during theyear with record levels o attendance and contributions. Te group saw a signicantprogress in the process o the approval o a globally-recognized set o methodologiesor IC companies to measure their carbon ootprint, and to estimate the considerablesaving in global greenhouse gas emissions (GHG) that can be achieved through the useo ICs. IU also launched a Green IC Applications Challenge to nd the best

and most innovative concept paper or an IC application that would help combatclimate change.

IUDs IC and Climate Change Study Group 2, Question 24/2, met in Septemberand invited satellite organizations and UN Agencies to make presentations on how thegroups work could be enhanced by the ongoing work o other stakeholders. A jointIU and IUD survey on climate change was sent out to IU Member States andSector Members and responses are currently being analyzed.

In addition to these activities, IU continued to provide support to developing countriesin their eorts to mitigate and adapt to climate change, including developing earlywarning systems or natural disasters, as well as producing new technical reports romthe three Sectors.


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ITU & e-heaLTh

During the year, IU initiated a new line dedicated area o activities on e-health, ramedby Resolution 183 (Guadalajara, 2010). Special emphasis was given to identiying anddocumenting examples o best practices at the global level or dissemination among IUMember States and Sector Members. In this regard, a key activity was the organizationo an e-Health Pavilion at IU elecom World 2011. Tis activity, organized jointlywith the World Health Organization, showcased 20 applications rom around theworld, providing a valuable platorm to explore uture partnerships in this area o work.

Another highlight o IUs e-health activities was the participation o the IU SecretaryGeneral in the IUWHO Commission on Inormation and Accountability orWomen and Childrens health which developed a ramework to link resources destined

or womens and childrens health to actual results.

IU also continued with the technical work or the standardization o multimediasystems and capabilities or e-health applications. Tese and other issues are beingaddressed by experts within IU Study Groups 16 and 17, as well as within otherexternal standardization bodies.

ITU & aCCeSSIBILITy

IU activities on accessibility were reinorced with the approval o Resolution 175(Guadalajara, 2010), which addresses accessibility issues. Following up with theimplementation o the resolution, key emphasis was put in the establishment o the

new Accessibility Fund, which will become ully operational in 2012.

Highlights o IU activities in accessibility include, among other activities: the recentrelease o the report Making elevision Accessible; the continuation o the work o theIU Focus Group on Audio-visual Media Accessibility; the continuation o the JointCoordination Activity on Accessibility and Human Factors; the organization o theIU Workshop on elecommunications Relay Services or Persons with Disabilities;and the 6th meeting o the Dynamic Coalition on Accessibility and Disability.


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ITU & emeRGenCy COmmUnICaTIOnS

During 2011, IU continued to provide assistance to countries to better prepare orand to mitigate the impact o disasters. Hands-on sessions which were co-organized byIUD with private sector entity partners proved popular. Te sessions provided anopportunity or disaster managers and personnel to learn how to eectively use satellitecommunications systems, rapid deployable base stations, global positioning systems,and WiMAX technologies in emergencies. Te target group comprised national disastermanagement personnel rom various government agencies, humanitarian NGOs,students, and local communities.

Over 40 countries benetted rom IU assistance that was delivered on the designo National Emergency elecommunications Plans including climate mitigation and

adaptation issues. Assistance was also provided in setting up early warning systems. AllIU regions benetted rom IUD assistance towards disaster risk reduction.

In terms o disaster response/relie in 2011, countries in the Americas, Arica, and Asiaand the Pacic benetted rom IU assistance involving the deployment o emergencytelecommunications equipment in the immediate atermath o disasters, with countriesincluding Cape Verde, Japan, Chile, Haiti, Uganda, and Zimbabwe. IU deploymentsprovided beneciary countries with vital communications links or the delivery ologistics, coordination o operations or other humanitarian organizations, as well assupporting the provision o telemedicine acilities or medical sta attending to victimso disasters.

A number o partnership agreements were also concluded with partners in the area oemergency telecommunications. Tese partnerships brought to IU both in-kind andnancial contributions notably including an agreement between the Governmento Luxembourgs 17.2 million emergency.lu project and the IU Framework orCooperation in Emergencies (IFCE). Another key agreement was that concludedbetween IU and the Caribbean Disaster Emergency Management Agency (CDEMA).

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ITU & The InTeRneT

o ensure the eective implementation o all relevant Internet-related resolutions romPP-10 and Council, as well as WRC, WSA and WDC, the Secretary-General andother senior IU ocials received regular strategic briengs to enable IU to continueto take a signicant role in international discussions and initiatives concerning theInternet.

Activities continued throughout the year both with regards to IUs attendance at andparticipation in Internet-related meetings, orums and conerences, and to trackingemerging trends in the rapidly evolving IC sector, allowing IU to adjust its workprogramme to meet the Unions Strategic Orientations and Goals.

Key among the emerging trends and technologies analyzed was Digital ObjectArchitecture (DOA). Activities in this regard, keeping in mind IUs mandate, included:establishment o test beds and prototype development or in-depth analysis; acilitatingthe orging o partnerships with academia, private sector and governments to encouragetechnology diusion; and acilitating the design o management rameworks.

The BROadBand COmmISSIOn FOR dIGITaL deveLOpmenT

Te Broadband Commission or Digital Development, created in 2010 by IU andUNESCO, continued its work in 2011. It continued to elicit a great deal o mediainterest, culminating in a very successul Broadband Leadership Summit in October,which was held in conjunction with IU elecom World 2011. Te Commission

launched its second major outcome report, Broadband: A Platorm or Progress, at itsthird meeting in Paris in June. Te Commissions ourth meeting in October resultedin the release o a global Broadband Challenge and the endorsement o our new globalBroadband argets, the announcement o which generated strong and positive mediacoverage around the world.

Te Broadband Commission Secretariat continues to enhance the Commissionsonline repository o research and examples o broadband deployment known as TeSharehouse, which can be reely accessed via the Commissions website. In addition, thewebsite itsel has been completely overhauled to include new unctionality and moreresources, including downloadable posters o the Broadband argets in six languages,

the Broadband Challenge document, and new photos and videos. Te BroadbandCommission Facebook page is gaining momentum, with 551 Likes and new contenton broadband developments posted almost daily, thanks to proactive monitoring obroadband-related activities around the world. More sophisticated media-monitoringcapabilities set or introduction in 2011 will allow or a daily newseed o stories romaround the world to be added to the site.

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General SeCretariat & manaGement aCtivitieS

FaCILITIeS manaGemenT &SeCURITy

manaGemenT aCTIvITIeS

Te Strategic Planning and Membership Department (SPM) continued to takekey responsibility or cross-sectoral matters in 2011 and provided overall planningand support services to the Coordination Committee (CoCo), the ManagementCoordination Group (MCG), the Inter-sectoral Communications Group (ICG) andthe Web Editorial Board. During 2011, CoCo met on 12 occasions during the year andMCG met 13 times. As part o the restructuring o SPM, a unit ocused specically onSector Membership was created to provide a unied approach right across the Union.

In March SPM organized the ourth senior management retreat as well as a special eventcelebrating the 100th anniversary o International Womens Day. SPM also: preparedand published the 2010 IU Corporate Annual Report; organized briengs on high-

level issues or the Secretary-General and the Deputy Secretary-General; and led theplanning and organization o Council 2011, the WSIS cluster o events, and the Worldelecommunication and Inormation Society Day (WISD) celebrations.

ITUS pUBLIC pROFILe

IU continued to enhance its public prole through the implementation o newcommunication strategies and activities. IUs activities in 2011 generated almost20,000 individual pieces o coverage, with major successes including articles, interviewsor mentions in some o the worlds most prestigious publications, including TeEconomist, BBC Online, La Repubblica, Le Monde, Le emps, BBC World Service(English and French units), Radio Suisse Romande and World Radio Geneva. In

addition, the IU Secretary-General was ranked the #1 Most Powerul Person in theIC Industry 2011 by the Global elecom Business Power 100, a UK-based annualindustry survey.

IUs Youube channel continues to be very successul, with over 360,000 views todate, and over 110,000 in 2011 alone. Tere are now 556 videos available on thechannel, and this content will be signicantly enriched with the arrival o IUs newvideographer in December 2011. In April, IU launched a corporate Facebook page,which continues to gain momentum. Te site has already registered 152,235 views,with 1,301 Likes. Audience demographic analysis reveals around two thirds o viewersare under the age o 35. IUs corporate witter stream (@IU_News) has doubled its

ollowers over the past 12 months, with 7,434 ollowers compared with 3,640 at theend o 2010. By mid-December, IU had posted 688 corporate tweets in 2011. Socialmedia channels will be proactively developed urther in 2012.

IU produced three editions o the Statshot in 2011, using graphic design and shorttexts to highlight signicant statistical developments in ICs during the year, based onIU data, thus raising the prole o IU in the media and elsewhere. It is planned toturn the Statshot into a multimedia publication in 2012.

COnFeRenCeS &pUBLICaTIOnS

FInanCIaL ReSOURCeS,aUdITInG & ImaC

ICT dISCOveRy

LeGaL aFFaIRS

eThICS


ITUS pUBLIC pROFILe



hUman ReSOURCeS & STaFFWeLFaRe

pROTOCOL, OFFICIaL vISITSand OFFICIaL mISSIOnS


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IU continued to strengthen its role as the United Nations specialized agency orICs by taking an increasingly active part in inter-agency groups on youth, gender,sustainable development, climate change and the Millennium Development Goal(MDG) agendas. Te IU liaison oce to the UN in New York ensured that the worko the Broadband Commission or Digital Development (and notably the BroadbandChallenge and argets set by the Commission) was included in the negotiated texts othe General Assembly resolution on Inormation and Communication echnology orDevelopment. Te resolution also includes other issues o strategic importance to IUsuch as the WSIS ollow-up process and the WSIS Forum, and refects the results o theIU report Measuring the Inormation Society.

Te UN liaison oce organized two high-prole events to complement major UnitedNations initiatives: Broadband or the Least Developed Countries (LDCs) was held inconjunction with the Fourth UN Conerence on LDCs in Istanbul in May; and ICsand Youth a catalyst or Peace, Human Rights and Development was the keynoteside event o the UN General High-Level Meeting on Youth in New York in July.

SPM participated in meetings o the United Nations including such bodies as ECOSOC,CEB, CSD and HLCP; while HR participated in meetings o HLCM. Te CEB ICNetwork Inormation Security Special Interest Group, chaired by IU, began a pilotproject to develop a basic course in sta inormation security awareness training that allUN Organizations will be able to use.

At the request o the President o the Economic and Social Council o the UnitedNations, a special brieng on Cybersecurity was held in December or Member States,with IU taking the lead, and bringing together representatives o government, theprivate sector and civil society to address this increasingly important global issue.

pROTOCOL, OFFICIaL vISITS and OFFICIaL mISSIOnS

IU organized a number o Ambassadors Inormation Meetings during the year inorder to keep the diplomatic community inormed o its activities; these were well-attended and much-appreciated. During the year, many Ministers, Ambassadors andother VIP visitors made ocial visits to IU and were welcomed by the Secretary-

General and Deputy Secretary-General at IU Headquarters. Te Secretary-General,Deputy Secretary-General and the Directors o BR, SB and BD also undertookmany ocial missions during the year, which helped to raise the prole o IU and itsactivities, and which played an important role in actively engaging with and listeningto IU Membership.


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ICT dISCOveRy

Te IC Discovery, IUs new state-o-the-art museum, made possible by a generouscontribution rom the United Arab Emirates, was inaugurated in October. Te ICDiscovery has been designed to highlight the history o inormation and communicationtechnologies; their achievements; and how they have transormed our lives; as well asthe developments ICs hold or the uture. It highlights the contributions IU hasmade, rom 1865 right through to the present day and on into the uture.

In addition to eaturing interactive exhibits showcasing cutting-edge IC systems andtheir role in transorming the way we live, the IC Discovery will also host rotatingexhibitions on key topics, including new inventions, emergency communications, ICsand climate change, and the uture o the Internet.

Te IC Discovery will be opened ocially to visitors early in 2012.

hUman ReSOURCeS & STaFF WeLFaRe

During 2011, the Human Resources Planning and Policies (HRPP) Divisionmonitored the work o the ripartite Group on Human Resources Management andthe implementation o the HR strategic plan adopted by Council. It also providedother services in recruitment, structure management and job classication, training,HR policies and legal matters.

Te new e-recruitment system, launched in December 2010, strengthened the

recruitment process by substantially reducing the average time taken to ll vacanciesand ensuring a more ecient and reliable screening o applications received. Innovativeand proactive approaches to proessional recruitment, with a view to attract newcompetencies and skills, and to address geographical, gender and age imbalances werestudied. A new IU internship programme is being developed.

A set o new policies was being prepared and launched into the internal approval processor creating a supportive working environment, aimed at recognizing work/amily issuesas a priority or employees. A survey on teleworking conrmed that IUs teleworkingtrial period was successul and appreciated by most sta members.

A new perormance appraisal system is being developed or implementation in thecourse o 2012.

Te Human Resources Administration (HRA) Division continued to improve eciencyand eectiveness, and pursued its eorts to simpliy and streamline workfows, processesand paperless operations, while maintaining a high quality o service or both internaland external clients, notably through the project to modernize human resources.

Te Sta Welare Service provided assistance to sta, their amilies, and retired sta,including: welcoming newly appointed sta and helping them get started in Genevaand within the IU; providing support, guidance and reerrals concerning personalissues; discussing and assessing administrative and work-related issues; and acting as the

IU ocal point or the UN Cares programme and World Aids Day activities.


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FInanCIaL ReSOURCeS, aUdITInG & ImaC

For the rst time in IUs history, the closure o the annual accounts (relating to 2010)was conducted in compliance with the International Public Sector Accounting Standards(IPSAS), which enabled the External Auditor to issue an Audit Opinion certiying thatthe Unions 2010 nancial statements were IPSAS compliant.

Te Biennial Budget o the Union or 20122013 was presented to Council 2011 in aResults-Based Budget (RBB) ormat, as endorsed in Resolution 151 (Rev. Guadalajara,2010) and aligned with the structure o the Strategic Plan or the Union or 20122015.Te budget or the biennium amounts to CHF 323.8 million.

A number o eciency measures were applied to reduce budgetary requirements, and

a saving o CHF 1 million is envisaged in 2011 as a result o common procurementactivities between IU and other Geneva-based international organizations.

IU welcomed South Sudan, the newest Member State, and the increase in the RussianFederations contributory unit rom 10 to 15 units was greatly appreciated. Te newinitiative to encourage organizations/academia to participate in IU activities was verysuccessul, with 46 establishments joining the Union this year.

Council 2011 appointed the Italian supreme audit institution as the External Auditoro the IU or auditing its 20122015 nancial statements. Te IndependentManagement Advisory Committee (IMAC) selection panel, composed o Member Staterepresentatives, met twice and proposed ve independent experts as members o IMAC

to serve or a our-year term o our years; Council 2011 endorsed the appointments.

COnFeRenCeS & pUBLICaTIOnS

In 2011, C&P ocused on: ongoing operations and production, or the timely deliveryo quality services or conerences and meetings, documentation and publications;eciency (doing more with less); and improvement and innovation, through theconstant development and implementation o strategic, operational, technical andhuman resource actions.

Publications: Very high level o perormance in 2011, exceeding targets, through thedevelopment and implementation o strategic and operational actions. Enhancedsales gures, with revenues over CHF 16 million. Enhanced products and services ormembership.

Support to conerences: Continued logistical and service support or IU meetingsand conerences, both in Geneva (over 1,200 days o meetings) and elsewhere, withconstant ocus on enhancement and innovation, making them ecient and highly-appreciated events or participants.

Ocial languages: Very high level o perormance and eciency, with comparablevolumes o translation produced n all languages (except English), and total outputo over 50,000 pages o translation. Ongoing provision o IU material (documents,

publications, promotional items, website) in the six ocial languages, and continuedimplementation and monitoring o treatment o languages on an equal ooting.





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LeGaL aFFaIRS

During the year, the Legal Aairs Unit (LAU) engaged in: the ormulation o legalopinions in regard to application o the Unions Basic texts, the Councils Rules oProcedures, the Administrative Regulations, the Unions Rules, Regulations andpractices; drating and revisions o agreements and other legal instruments governingrelations between the Union and its Membership as well as negotiation and drating oagreements or the holding o conerences and other meetings away rom headquarters;ollow up o legal questions deriving rom the application o headquarters and hostcountry agreements; drating o the administrations submissions to the Appeal Boardand ILO Administrative ribunal; participation in certain Council Working Groups anddrating o consultations and reports in that respect; providing legal advice to Counciland Council Working Groups and participating in the resolution o sensitive political

issues; acted as the secretariat o the Council Working Group on a stable Constitution;and acted as the secretariat o the SB Directors Ad Hoc Group on Intellectual PropertyRights.

eThICS

During the year, the Ethics Oce prepared and published the Code o Ethics or IUPersonnel, the IU Policy on Financial Disclosure and the IU Policy or the Protectiono Sta against Retaliation or Reporting Misconduct. Te three documents are nowin orce. Te Oce gave condential guidance and advice to sta on various issues,including potential conficts o interest.

In order to promote ethics standards, the Oce has successully worked with theHuman Resources Management Department to complete several ethics trainingsessions in 2011. Prior to the training IU Personnel took part in the rst IU ethicsawareness survey. In order to strengthen all IU Personnel in this area, an outreachand Ethics raining Programme was organized by the Human Resources ManagementDepartment in cooperation with the Ethics Oce.



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During 2011, the Inormation Services (IS) division, in addition to its usual work insupporting the IS needs o the organization as a whole, ocused on: increased remoteparticipation in IU events, including IU study and working groups, workshops,IU Council Working Groups, IUD meetings, and meetings o the BroadbandCommission; helping the IU Library and Archives Service continue work on expandingthe collection o digitized historical documents available through the History o IUPortal; better protecting IU against evolving cyber threats, via a major update o theUnions network rewall, implementation o network Intrusion Protection System(IPS) and vulnerability management appliances; delivering improved employee sel-service (ESS) unctions; and the secure elimination o les due or destruction by theend o 2011.

FaCILITIeS manaGemenT & SeCURITy

Te Facilities Management Division continued its mission to manage, maintain andimprove the acilities o the Union at IU headquarters. Buildings projects included:replacement o main drainage to rue de Varemb; reurbishment o shutters andcontrollers to Montbrillant; provision o a room compatible with telepresence; provisiono the rst phase o RFID-controlled delegate lockers; support on building matters orthe IC Discovery; major reurbishments to the Popov Room (made possible by agenerous contribution rom the Russian Federation, and reurbished in collaborationwith IS and C&P).

In logistics: a diagnostic survey was made o autonomous accessibility or disabled usersto internal and external areas; a signage upgrade project delivered unied signage tovisitor areas; and an architectural project or the Open Space area was produced orIU elecom World 2011.

Te Saety and Security Service (SASS) continued its support to all major conerencesand events and introduced RFID badging.





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P G

Domaine Du Chteau De PentheS

18 chemin de lImpratrice

CH1292 Pregny-Chambsy

hOW TO GeT TheRe

By car, rom Place des Nations,seett://goo.gl/s/v1kRL

urn o at the parking sign that saysGallatin Parking, drive pass theGeneva School o Diplomacy andInternational Relations on your letthrough to the parking (behind thehedge).

Public transport bus Z or VPlace des Nations Penthes (3 stops).

For timetable, seett://www.tg.c/

tt://www.ts.c/

Gllti
http://goo.gl/maps/V1kRLhttp://goo.gl/maps/V1kRLhttp://www.tpg.ch/http://www.tpg.ch/http://www.penthes.ch/http://www.penthes.ch/http://www.tpg.ch/http://goo.gl/maps/V1kRL

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