Rafael Chávez
BDM – UC & C Solutions, CALA
27 de Agosto 2014
#DiscoverAvaya
POWER HOUR
Sesión en Español FY14 – Q4
¡Contáctanos!
Maggie Bautista Directora de Marketing LATAM [email protected]
Victoria Parra Marketing Experience Team Americas [email protected]
Rafael Chavez UC & Video CALA Americas International [email protected]
Guadalupe Hugony Gerente de Comunicaciones Americas [email protected]
Agenda
Promoción Nuevos Clientes - VSP 8000 Rafael Chávez Estrategias en Redes Sociales - ¿Cómo ser más efectivo? Guadalupe Hugony Herramientas gratuitas de Generación de Demanda Actualización de campañas para CC, UC, Networking & SME Victoria Parra LATAM – Novedades de Marketing Maggie Bautista Links de Utilidad Preguntas y Respuestas & Encuesta (Poll) ¡TÚ junto a nosotros!
Rafael Chavez
Promoción Nuevos Clientes - VSP 8000
UC & Video CALA
https://www.vsp8000rewards.com
© 2011 Avaya Inc. All rights reserved. 5 5
Promotion Objectives New Market Opportunity: Build a run rate business for mid-market
core switches
Promotion Strategy Offer an aggressive margin opportunity for reseller sales reps
selling to new customers – Expected that most of margin will be retained by resellers, encouraging
their investment in this new market vs. competitive offerings – Partner can leverage extra points to subsidize their own value-added
services
Offer a generous SPIFF to get the attention of reseller sales reps in a big way
© 2011 Avaya Inc. All rights reserved. 6
New Customer VSP 8K Promotion Summary
Offer • An Incremental promotional discount off list to tier 1 and 2 resellers that sell VSP 8000’s and accompanying edge switches and transceivers into new customer sites for the following products and discount levels.
• 25% of APL for eligible VSP 8284 switches, power supplies, and rack mount kit • 35% of APL for eligible accompanying transceivers • 3% of APL for eligible accompanying VSP 4000 and ERS 4800 switches with accessories and
licenses • A SPIFF to resellers of $500 per qualifying VSP 8000 switch and $100 per qualifying VSP 4000 or ERS
4800 switch subject to the terms of the SPIFF
Minimum Requirements
• A new customer site is defined as a site that has not purchased any networking solutions since January 1, 2012.
• A minimum of 2 VSP 8000’s (of the same SKU) must be ordered; no maximum limit of VSP 8000’s applies.
• Eligible edge switches are limited to a quantity of 60 for every 2 VSP 8000’s (of the same SKU). Any combination of eligible VSP 4000 or ERS 4800 edge switches qualify.
• The quantity of 1G & 10G Transceivers cannot exceed number of SFP and SFP+ ports in the order. • One additional power supply per switch is allowed. • The maximum number of transceivers allowed is calculated below:
• Number of VSP 8000 * 60 • Number of VSP 4850 or ERS 4850 * 4 • Number of VSP 4450 * 38
• The opportunity must be entered into SalesForce.com prior to booking order and must follow the offer instructions.
• This program may not be combined with any other Avaya marketing promotions including Special Bid’s or Data Deal Registration
Timeframe July 7th through December 21st 2014
Reach All theaters except GGM
Offer Mechanism & Requirements
• Promotion enabled through MPM and must be pre-approved – See instructions on following page • Promotion will be audited for misuse and subject to claw back procedures • VSP 8000 is under controlled release through July and will also be monitored at order execution
© 2011 Avaya Inc. All rights reserved. 7 7
Offer Process for Channel Partners 1. Create a quote as normal 2. Process the quote through the Marketing Promotions Module
(MPM) within the Avaya Enterprise Configurator (EC) and apply the promotion code
3. Attach the quote and send via email to [email protected] for pre-approval with the following subject line: New Customer VSP Promo <Quote number>
4. Receive approval in a reply email prior to placing an order with your distributor
Notes: - Reseller is not required to provide approval to distributor to place an order - Product will be in controlled release until August 4th
© 2011 Avaya Inc. All rights reserved. 8 8
VSP8000 PROMO en LATAM & CANADA a través de connectandwin
DEFINICION DE LA OFERTA PODCAST INGLES – ESPAÑOL
GUIA DE AYUDA [email protected]
REGISTRATE AQUI: www.vsp8000rewards.com
MÁS INFORMACIÓN Y CÓMO PARTICIPAR
Guadalupe Hugony
Gerente de Comunicaciones
Estrategias de Redes Sociales para Partners
Sales Engagement Marketing Engagement (80% digital)
¿Por que Debería Estar en Redes Sociales?
Porque el 60% de las decisiones de compra ocurren ANTES de la interacción con Ventas.
• No tenemos recursos… • No tenemos tiempo … • No tenemos material …
Tenemos una buena noticia… ¡AVAYA tiene la solución!
No Estamos en Social Media Porque…
Claves para una Estrategia Exitosa
Escuche antes de hablar Identifique a los influenciadores Publique contenido para compartir Genere interacciones Siempre incluya un componente de social media
Social Media (LATAM + CANADA)
+ 19,700 FB fans + 88,000 FB interactions + 10,200 TW followers + 166,000 TW interactions
Avaya Podcast Network www.avaya.com/apn
Podcasts sobre soluciones y programas en español
Industry Trends > News Regular Series > Tecnología para PYMES
Generando Diálogo: Google Hang Out
El rol de la mujer en la industria de tecnología (Abril) Ana Paula Blanco, Google Patricia Araque, Ellas 2 Silvina Moschini, Cloudsourcing Pablo Albarracin, America Economía Tecno Roberto Ricossa, Avaya
Como usar las redes sociales para los negocios (Junio)
Juan Maio, Facebook Marta Cruz, Nextperience Silvina Moschini, Yandiki Pablo Albarracin, America Economia Tecno Roberto Ricossa, Avaya
Social Media para Partners
US: Twitter @AvayaPartners (993 seguidores)
LATAM: Facebook (590 miembros)
Brazil: Facebook (274 miembros) Canada: LinkedIn
(125 miembros)
La Solución de Avaya:
Sindicación de Social Media vinculado al Programa de Sindicación de Contenido de Avaya
Avaya escribe los tweets y dirije el tráfico a tu website.
Tú simplemente te suscribes al programa … ¡y ves cómo las redes comienzan a moverse!
DISPONIBLE DESDE FY15 (AVAYA) – Noviembre 2014
¿Qué hacer hoy? REGISTRATE EN EL PROGRAMA DE SINDICACION DE CONTENIDO Y COMPARTA CONTENIDO DE AVAYA EN SU WEB.
¡Próximamente… mas información!
http://www.avaya.com/csp
Victoria Parra
Americas Marketing Experience Team
Programas de Marketing y Generación de Demanda
Rafael Chávez
BDM – UC & C Solutions, CALA
#DiscoverAvaya
Partner Marketing
Central
- PMC -
www.avaya.com/partnermarketing
POR QUÉ CONOCER PMC
E-MAIL MARKETING GRATUITO
PROMUEVE TUS REDES SOCIALES
E-MAIL MARKETING DESDE TU OUTLOOK
ESTRATEGIAS DE MARKETING
POSICIONATE COMO PARTNER DE AVAYA
BROCHURES, FACT SHEETS, INFOGRAFIAS
PERSONALIZA
COMUNICA
AHORRA GENERA EVENTOS - MATERIALES
COMO PENSAR PMC PARA APROVECHARLO
AL 100%
APRENDE AQUI
COMO USAR PMC – Guías Visuales
ACCEDE A LOS ULTIMOS ENVIOS CON LAS NOVEDADES DE PMC
QUE HAY DE NUEVO EN PMC – DICIEMBRE
QUE HAY DE NUEVO EN PMC – ENERO
QUE HAY DE NUEVO EN PMC – FEBRERO
QUE HAY DE NUEVO EN PMC – MARZO
QUE HAY DE NUEVO EN PMC – ABRIL
QUE HAY DE NUEVO EN PMC – MAYO
QUE HAY DE NUEVO EN PMC – JUNIO
QUE HAY DE NUEVO EN PMC – JULIO
¿Cómo te enterás qué hay en PMC?
Comunicados mensuales, este comunicado te ayudará a conocer nuevas
campañas y materiales disponibles en PMC.
¿Dónde?: Mktg Manager local – Partner News – Social Media
Lo último de IP Office
Plantilla de correo personalizable PMC: Email: Toque 1 - Centro de Contacto de Avaya para IP Office
Plantilla de correo OFT/HTML: Email OFT: Toque 1 - Centro de Contacto de Avaya para IP Office
eBook - Las ventajas de un centro de contacto multicanal
Soluciones de Centro de Contacto de Avaya para IP Office
Los materiales de la campaña incluyen: 1. Plantilla de Correo Personalizable – Listo para enviar por PMC 2. Plantilla de Correo Personalizable – OFT (Microsoft Outlook) 3. Plantilladis de Correo Personalizable – HTML 4. eBook - Mobile Collaboration for Dummies (disponible en Ingles) 5. Poster 6. Banner-Up 7. Firma Digital 8. Postcard y Flyer
Es escalable para satisfacer las necesidades del mercado de los clientes de IP Office, incluyendo una suite completa interacción con el cliente que consiste en la grabación de todos los agentes de llamada, habilidades basadas enrutamiento, voz, correo electrónico y chat, con capacidades multicanal incluyendo informes históricos y en tiempo real.
ASSETS Y CAMPAÑAS RECOMENDADAS ¿Sus clientes saben que los empleados comprometidos
son más productivos?
COMUNICACIONES UNIFICADAS
Los materiales de la campaña incluyen: Plantilla de Correo Personalizable - Listo para enviar por PMC Plantilla de Correo Personalizable - OFT (Microsoft Outlook) Plantilla de Correo Personalizable - HTML Reporte - BYOD y otras tendencias que impulsan la motivación Infografía - Solución a la falta de compromiso
¿Por qué dejar que la red lo detenga? Trabajando cómo y cuándo usted quiere NETWORKING
Enseñe a sus clientes cómo suministrar una atención personalizada CC
¡NUEVAS Y ALTAS EN DESCARGAS!
KIT BASICO PARA PARTNERS DE AVAYA
ACCEDELO AQUI
¿YA LO CUSTOMIZASTE?
Nivel de Partner y Certificado de Reconocimiento – (ALTA-BAJA) Correo personalizable Email Descargable OFT Recursos listos para uso en redes sociales Logo Firma digital
Seminarios listos y 100% personalizados listos
para montar sus futuros eventos.
Temas: The Connected Experience – Networking
Small and Midmarket Business Video Collaboration – Customer Experience Hospitality – Financial Services – Healthcare
Rafael Chávez
BDM – UC & C Solutions, CALA
#DiscoverAvaya
Sindicación de
Contentido
avaya.com/csp
SINDICACION DE CONTENIDO
La instalación te llevará 10 minutos o menos. Todo el contenido reside en tu propio sitio web. Aumenta tu exposición como Partner de Avaya para cultivar nuevos prospectos. Ayudará a capturar leads y oportunidades a partir de la experiencia de sindicación que serán enviadas directamente a ti. Tu sitio web retiene tu branding y presencia web, mientras ofrece una vista actualizada y consistente de las soluciones de Avaya para tus clientes – ¡sin necesidad de crear o dar mantenimiento al contenido!
+400 PARTNERS UTILIZAN ESTE PROGRAMA EN LA REGION DE LAS AMERICAS!
CÓMO COMENZAR VIDEO INSTRUCTIVO:
http://avaya.tiekinetix.com/Interface/AvayaDemo/AvayaDemo/A
vayaDemoVid_Espanol.mp4
Programa de Sindicación de Contenido
www.avaya.com/csp
APRENDE
REGÍSTRATE
SELECCIONA
SINDICA
¡ESTAS LISTO!
Si tienes alguna duda, ingresa a esta Q&A GUIDE: http://www1.cala.avaya.com/AI/CH/FY12Q3/FAQs/FAQs_Spa.pdf
Obtén el código embebido y agrégalo en el formato
HTML de tu sitio web, en el área que desees sindicar.
PREMIOS USUARIOS EMPRESAS
USUARIOS ACTIVOS
3298
EMPRESAS PARTICIPANTES
1088
PREMIOS ENTREGADOS
6319
Avaya Connectandwin
69% DE LOS USUARIOS PERTENECEN A LA REGION DE LATAM
LATAM
805 2282 3228
www.avayaconnectandwin.com
Avaya Connectandwin
¡SEPTIEMBRE es el ULTIMO MES DE FY2014, cerremos juntos este año fuerte!
CASOS DE ÉXITOS
Reciba 500 Winpoits por presentar un caso de
éxito
PROMOCIONES ACTUALES APLICACIÓN MÓVIL
A CUALQUIER HORA Y EN CUALQUIER LUGAR
Lo invitamos a conectarse con nosotros. Descargue la aplicación móvil y descubra los
nuevos beneficios
DESCARGAR APP GRATIS
VSP 80000 PROMOTION • Venda mínimo 2 productos
VSP 8200 y gane US$1000 • Venda mínimo 2 productos
VSP 4000 y gane $200
NUEVA CATEGORÍA DE PREMIOS
Sus próximas vacaciones SON POR NUESTRA CUENTA! Próximamente la aplicación móvil de Avaya Connectandwin te dará la opción de ganar viajes favoritos. !Este Atento !
www.avayaconnectandwin.com [email protected]
Soporte e inscripción:
Links de Utilidad
PRESENTACION AQUI
COMO OBTENER UN ACESSO SSO
Click
CREDENTIAL MANAGEMENT
Click
PARTNER LOCATOR
Click
COMO OBTENER UN TRAINING APSS
Click
Facebook Group (exclusivo para Partners) Suscríbete al Partner News aquí: [email protected]
Directora de Marketing para LATAM [email protected]
Novedades y Highlights FY14 – Q3 – Q4 para la Región
Maggie Bautista
© 2014 Avaya Inc. All rights reserved.
LATAM Organization Chart
Ramón Lopez Field Marketing Manager
CCA
Maria Jose Lucich Field Marketing Manager
Southern Cone
Jairo Gómez
Field Marketing Manager Andean Region
Gina Vera Channel Marketing
CCA
Alfonsín Maribel Channel Marketing Southern Cone
ML PMC Connectandwin
Digital Campaigns Interlock Avaya.com Event Websites Content Mktg Website
Power Hour Getting Started Content Syndication
Evolutions PCD EPF Exp Tours
Leticia Benitez Channel Marketing
Mexico
Stepahie Matulevich Channel Marketing
Andean Region
LATA
M
Debbie Cabrera ISS Marketing
Manager
Dulce Gallardo Channel Marketing
Mexico
Michelle Contreras Marketing Operations
Mexico
Field Marketing Manager LATAM Maggie Bautista
***CTR***
© 2014 Avaya Inc. All rights reserved.
Agenda
Highlights
5 & 10 Overview
Demand generation results by Sales Segments
Sourced Funnel by Area(s) & Programs
Opportunity to Win conversion rates
TOP 5 WINS Showcase
H2 Marketing Plan & Execution
Evolutions, Partner Connection Days, Experience Tours
© 2014 Avaya Inc. All rights reserved.
H1 Highlights H2 Outlook Maggie Bautista Fabila
July, 2014
Key Takeaways • Leads and opportunities YTD getting stronger - More
than 128% of results – 91% Pipeline YTD • 90 total Market Leaders Initiatives • 16 Study Cases in Customer Gallery- : USAL ARG &
CODELCO CHILE,Grupo Garza Ponce, CableTica , Colchones Jirón , BanCoop,Hospital Rafael and Arpro
• 30 End User Activities and Industry events • End User Activities: Face to face with more than
8,000 customers and prospects • 24 ExperienceTour, with 524 attendees that
represent 919 Leads, 171 Opportunities generating 3.2m total funnel for Sales.
• Marketing plans with all 35 Market Leaders • PR Coverage: 1,052 stories were published during
this period,78% of articles were covered by Tier 1 publications
• 7,000 Followers Twitter 15% Growth, 13,197 Followers FB 49% Growth
© 2014 Avaya Inc. All rights reserved.
H1-14 Highlights - LATAM
Getting the Word Out
PR & Media Engagement
•PR Coverage: LATAM- 1,052 stories were published during this period •78% of articles were covered by Tier 1 publications •129 interviews were conducted during this period • 32 press releases were distributed during this period • 30 by line articles were distributed,7 Media.. •16 Cases Studies,Social Media Followers-Twitter Latam 6,532, FB Latam 11,857
Partner Related Impacting Sales
• Marketing plans with all 35 Market Leaders • 90 different activities done with BPs • 8 ESEP Midmarket Bootcamp and 8 ESEPs
(IPO9.0) • 24 ExperienceTour, with 524 attendees that
represent 919 Leads, 171 Opportunities generating 3.2m total funnel for Sales.
• Exceeded LATAM Marketing generated opps 128% vs target (1,022 vs 1,304)
• LATAM Marketing generated pipeline 23.24M-91% ($ 2,179,580.86 ,113 Wins)
• 150% - Leads (6,140) • 128% - #Opportunities (1,304) • UC, Video ,SMEC and DATA over the
target
End User Activities: Face to face contact with > 8,455 pax • Evolutions Colombia - 11 June >967 Attendees • Evolutions Mexico - 11 June >3,000 Attendees , 1st CIO Forum (170 CxO’s), 1st Partner Cocktail (40 vips), Top Customer Dinner (20 customers), >200 employees All Hands Meeting w/KK, 4 Success Stories, 170 new facebook fans, 73 new twitter followers & 5,447 tweets #AvayaEvolutions. • Aldea Digital Telmex, >250 conference attendees at Zocalo in DF • Tianguis Turístico (>500 booth visitors) with Telmex in DF • Itsmo Magazine 55th Anniversary (200 IPADE subscribers) in DF • 3 World Cup Executive Meals (60 pax fromTelcos&Retail) in DF. • B Mobile World by Netmedia (70 IT Decision Makers) w/Technidata
in DF. • FIMPES Forum (200 academic attendees) with CTE in D.F. • Oxxo IT Technology Forum, (700 pax) with Teledinamica in Mty.
© 2014 Avaya Inc. All rights reserved.
TOP 5 WINS Showcase LATAM
Name Campaign Name Sum of Net Revenue (USD)
Agencia Nacional De Hidrocarburos, Colombia UC AIFY12 Avaya Leads TUDLA DB TMKT
200000
NATIONAL COOPERATIVE CREDIT UNION LTD,Dominicana
SME Market Leader DMAFY13Q1 LIME Experience TOUR SME TSE
37000
NEIXAR SA DE CV,Mexico UC Market Leader MEXFY14Q2 Alestra Alestra- VIP Accounts 5 TSE
100000
P.M.I. COMERCIO INTERNACIONAL, S.A. de C.V.,Mexico UC Avaya Leads MEXFY13Q3 Evolutions Mexico DF Influenced Opportunities TSE
150000
BIF - Banco Interamericano de Finanzas ,Peru UC Avaya Leads PERFY13Q1 Evolutions Lima TSE
52000
Key Drivers Evolutions continues generating excellents opps and close of business. UC is the “star” solution. Experience Tours in 24 different Cities. Good development of the leads by telemarketing team and AR iTAM Teamwork (Sales, Sales Engineers, Channels and Marketing) F2F Events are main drivers to closure
© 2014Avaya Inc. All rights reserved.
MARKETING ACTIVITIES MARKET LEADERS FY14
MARKET LEADERS CCA REGION
MARKET LEADERS MEXICO
MARKET LEADERS SOUTHERNCONE
MARKET LEADERS ANDEAN REGION
LATA
M
© 2014 Avaya Inc. All rights reserved.
Objective Campaign: Database update and prospection, using a small gift 2 cinema tickets to incentive the customer to answer the survey, considering questions about their future technological investments. 784 Mail Responders 600 Leads 72 Oppotunities Total Budgeted Cost USD 4,530.00 Total Value Opportunities USD 454,531.00
© 2014 Avaya Inc. All rights reserved.
Face2Face Tactics for end customers
Local Industry Events
End Customers
CXO
Decision Makers
Technical Influencers
Breakfasts & EBC
© 2014Avaya Inc. All rights reserved.
LATAM ML FY14Q3 Results
Region Q1 Q2
Events
Attendees
Events
Attendees
México 1 40 16 800
Caribbean & Central America 8 219 7 351
Andean Region 4 108 3 120
Southern Cone 5 127 1 29
TOTAL 18 800 27 1,300
Region Q3 Q4
Events
Attendees
Events
Attendees
México 10 171 10
Caribbean & Central America 7 175 7
Andean Region 0 0 2
Southern Cone 7 175 3
TOTAL 24 521 20
• 69 Experience Tour events with 1,821 attendees (22 CCA,7 AR, 13 SC,27 Mx)
Opportunities 171 Funnel 3.2 M FY14 - SFDC Report Oppt Average USD 18.7K Lost Funnel 5% Oppts in 0 < $100 7%
© 2014 Avaya Inc. All rights reserved.
Region Q3FY14
Registrations Attendees
New York City 1,738 955
Bogota 1,850 964 Chicago 699 454
Mexico D.F. 5271 2719
TOTAL 9,558 5,092
SOCIAL MEDIA YTD #AvayaEvolutions Tweets: 17,091 Total Reach: 12,646,817 New Record: 6,520 Tweets in Bogota and Trending Topic!
www.avaya.com/evolutions
“This year’s
Evolutions Mexico event was the best
I’ve ever attended.
Congratulations” KEVIN KENNEDY
8 Events YTD 7,704 Attendees YTD 121 Influenced & Sourced WINS: $7,408,850 Influenced & Sourced Funnel: $128,971,052
© 2014Avaya Inc. All rights reserved.
Even
ts
Feria del Teletrabajo July 24 and 25
Experience Tour Medellin July 31
100 top companies email campaing
SEP, FY14 AUG, FY14 JUL, FY14
Reg
iona
l & C
hann
el
Activ
ities
Market Leaders Collaborate Now, Case Studies,Content Syindication,PMC
Power Hours, Network Trainning for Channels
Experience tour Quito Aug 7
IBM Convention 20, 21, 22
Campaña de cine
ANDICOM 3, 4 y 5
• Congreso Andicom,Industrial event
PLANNING FOR FY15!!!!!
Q4’14 Outlook and Initiatives Andean Region
© 2014 Avaya Inc. All rights reserved.
Even
ts
SEP, FY14 AUG, FY14 JUL, FY14
Reg
iona
l & C
hann
el
Activ
ities
Experience Tour Contact Center, Bs As, Argentina. August 26th.
Experience Tours Data in Argentina & Chile. August first week.
Contact Center Exeutive Forum with Trans. Bs As, Argentina. August 26th & 27th.
Avaya Executive Forum in Colonia Uruguay. August 28th.
UNICEF “Un Sol para los Chicos”. RSE Activity in Argenitna. August 16th.
Visit with Customers to Malba Museo in Argentina. Date TBC.
Experience Tour & Workshop with Partners. Dates TBC.
Q4’14 Outlook and Initiatives
MDF Activities with Medal Partners
Success Stories with Customers
Closing FY14 & Planning FY15!!!
Data Collection Campaign.
Enterprise Accounts. July. Argentina. Avaya Kids at Work: July 25th
Buenos Aires, Argentina.
© 2014 Avaya Inc. All rights reserved.
Even
ts
EBC Roads Breakfast
Avaya Day with Aevitas
Avaya News On line magazine
Executive Briefings with Ar´s
Out of Home Advertising - GREEN
SEP, FY14 AUG, FY14 JUL, FY14
Reg
iona
l & C
hann
el
Activ
ities
Market Leaders Collaborate Now, Case Studies,Content Syindication,PMC
Power Hours, Network Trainning for Channels
Evolutions Monterrey,
ITT Expo 2014-Mex:
2 Experience Tour Telmex, (Huatulco, Puebla)
Experience Tour Saltillo with orben
PLANNING FOR FY15!!!!!
Q4’14 Outlook and Initiatives Mexico
2 Experience Tour Metrocarrier-Oaxaca y Chiapas
Experience Tour DF with Aevitas
Industry Event/Telesalud
Experience Tour Coatzacoalcos /Telmex
Experience Tour Cordoba
Experience Tour Tuxtla
Experience Tour Leon Gto
Experience Tour Queretaro
3 Ask Tour Iusacell Guadalajara ,Mty and DF)
© 2014 Avaya Inc. All rights reserved.
Even
ts
SEP, FY14 AUG, FY14 JUL, FY14
Reg
iona
l & C
hann
el
Activ
ities
Market Leaders Collaborate Now, Case Studies,Content Syindication,PMC
Power Hours, Network Trainning for Channels
PLANNING FOR FY15!!!!!
Q4-14 Outlook and Initiatives CCA
ACTIVITY NAME BUSINESS PARTNER COUNTRY DATE
ACP DAY COMTEL PANAMA 09-Jul-14 AVAYA EXPERIENCE TOUR -
MIDMARKET ECSSA EL SALVADOR 10-Jul-14
AVAYA EXPERIENCE TOUR - MIDMARKET PANAMA 10-Jul-14
AVAYA EXPERIENCE TOUR - MIDMARKET COSTA RICA 31-Jul-14
AVAYA EXPERIENCE TOUR - MIDMARKET LIME CAYMAN ISLANDS JULY, 2014
AET SME INSTALLATION TECH CURACAO JULY, 2014
PR TELECOM CONFERENCE PUERTO RICO 01-Aug-14 AVAYA EXPERIENCE TOUR -
CONTACT CENTER DIGICEL JAMAICA 21-Aug-14
AVAYA EXPERIENCE TOUR DIGICEL BARBADOS AUGUST, 2014
© 2014 Avaya Inc. All rights reserved.
Casos de Éxito – Southern Cone
USAL Argentina Partner: C&S Solution: IP Office.
Coldelco Chile Partner: Agnov Solution: Video