YFS TRAINING AND STAFF

DEVELOPMENT UNIT (TSDU)

PRESENTS“JUMP INTO JULY”

PART I- EXPLORES THE VARIABLES OF A COMPREHENSIVE FAMILY ASSESSMENT AND HOW FORMAL AND INFORMAL ASSESSMENTS IMPACT SERVICE DELIVERY TO CHILDREN AND FAMILIES.

JULY 8TH: 9AM- 12PM

CARDINAL INNOVATIONS

“JULY 9TH”

CARDINAL INNOVATIONS HEALTHCARE SOLUTIONS IS A MANAGED BEHAVIORAL HEALTHCARE ORGANIZATION FOCUSED ON HELPING PEOPLE ACCESS SERVICES THAT THEY NEED TO LEAD BETTER DAILY LIVES. THEY SERVE THOSE INDIVIDUALS NEEDING MENTAL HEALTH, INTELLECTUAL AND DEVELOPMENTAL DISABILITY, AND SUBSTANCE USE/ADDICTIONS SERVICES. THIS PRESENTATION WILL PROVIDE STAFF WITH INFORMATION REGARDING THESE SERVICES AND HOW WE CAN UTILIZE THEM.

YOU DON’T WANT TO MISS THIS! FROM 9AM- 11AM

CUSTOMER SERVICE SERIES

JULY 17TH : 9AM-11AM, 2PM- 4PM

“HUMAN TO HUMAN”

WHAT IS GOOD CUSTOMER SERVICE? IN THIS SESSION, WE EXPLORE BOTH GOOD INTERNAL AND EXTERNAL CUSTOMER SERVICE. WE WILL HAVE AN OPPORTUNITY TO EXAMINE SOME BIASES THAT MAY HINDER US IN PROVIDING THE BEST SERVICE POSSIBLE. THIS SESSION WILL ALSO PROVIDE TECHNIQUES FOR HOW TO HANDLE THE DREADED ANGRY CUSTOMER.

CONNECTING THE DOTS: PART IIJULY 22ND

9AM- 12PM

AN AMERICAN CRIME

THIS IS THE SECOND PART OF ENGAGING AND CONNECTING THE DOTS. THIS CONTINUES WITH MORE PRACTICE ON COMPREHENSIVE ASSESSMENTS IN CHILD WELFARE.

Come and watch this riveting tale(click below) that will leave you wondering, Did I see everything? Did I ask all the right questions? Did I…….?Don’t forget the

popcorn!!

SDM TOOLS(STRUCTURED DECISION MAKING)

• JULY 23RD : 9AM -11AM- BLENDED TEAMS

• JULY 24TH : 1PM- 3PM- PERMANENCY PLANNING TEAMS

• JULY 28TH : 9AM- 11AM- COMBINATION TEAMS

ALLOWS PARTICIPANTS THE OPPORTUNITY TO REVISIT THE ROLE AND APPLICATION OF THE SAFETY ASSESSMENT, RISK ASSESSMENT, STRENGTH AND NEEDS ASSESSMENT AND RISK REASSESSMENT IN THE COMPREHENSIVE ASSESSMENT PROCESS.

EMOTIONAL INTELLIGENCE

This class will explore various aspects of Emotional Intelligence and the role it plays in organizational success as well as

information to help you as a leader get started in modeling Emotional Intelligence

July 29th 9am- 12:30pm

“DON’T BE AFRAID TO TAKE THE LEAP!”

• Please be reminded that courses are to be registered for via the myHR system and once scheduled any cancellations will need to be handled by contacting the myHR help desk at xxx-xxx-xxxx.

• Thanks and remember to visit the YFS website (http://meckweb/teams/dss/yfs2/training/default.aspx) to review future training opportunities and plan accordingly to attend.

• Note: if you sign up for any state trainings, please don’t forget to update the training section in myHR and inform W. Thompson so that she can update her spreadsheet for tracking purposes.

• Should you have any questions, please contact the Training and Staff Development Unit at xxx-xxx-xxxx.