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1 Page 7 Agenda Item 7
1 P
age 7A
genda Item 7
2
I. GoSutton is the first Demand Responsive Bus (DRB) service to
operate in London
II. GoSutton is a shared corner to corner transport option to help get
around the borough and forms part of TfL’s 12 month trial to explore
the opportunities around DRB services
III. The trial is running from May 2019 – April 2020 inclusive
IV. GoSutton is available to residents and visitors of the borough and is
offered in addition to existing services within a defined service zone
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Agenda Item
7
3
I. Can it offer a service that is easy-
to-use, safe, clean, reliable and
accessible to all.
II. Can it help to reduce car use and
compliment existing bus services to
enhance public transport?
III. Understand the economic value of
DRB services
IV. Can it meet the Healthy Streets
principles for London?
V. How easy is it to use apps to plan
and arrange journeys?
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Agenda Item
7
4 P
age 10A
genda Item 7
5 P
age 11A
genda Item 7
6
We considered a number of options for the extension of the area served for
the GoSutton trial.
Included in our consideration was:
I. Analysis from current user data including feedback from riders
II. Ensuring the additional area was at the benefit to users of the
service
III. Ensuring the overall service remained efficient
(keeping the waiting time for the service at a minimum)
IV. Ensuring that the extension didn’t risk abstraction from the
existing transport network.
Page 12
Agenda Item
7
7
• Book your journey.
Don’t worry, we’ll
confirm the details
with alerts to your
device
• We’ll tell you
when and
where the bus
will pick you up
from
• Make your way to the pickup
point and we’ll get you to
your destination
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Agenda Item
7
8
For those with an SMS enabled phone, real time journey updates
would be provided by text.
Customers who book the service from a landline and do not have
SMS enabled phones will not receive the real time updates of the
vehicles arrival
• Customers can also book by phone directly
through the Customer Service team. In
addition to booking requests, the team will
also be able to help with other general
service and queries.
Call the GoSutton team on 01903 924 259
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Agenda Item
7
9
• Pre-registered your Debit or
credit card, meaning there’s no
need to carry cash.
• Freedom Pass holders can
register their card number here.
(Oyster not currently available on
this service)
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Agenda Item
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10 P
age 16A
genda Item 7
11
• Journey’s are
bookable from your
smart device*
• Free to Freedom
Pass & English
National Concession
Scheme Pass
holders
• All Vehicles are fully
accessible
(with confidence of
booking that space
before travel)
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Agenda Item
7
12
• Cost £3.50 per
trip and £2.00
per additional
person on the
same booking
(max 6)
• Services to
operate from
06:30 to
21:30, 7 days
a week
• Service can be booked
by users aged 13 and
above (children under
13 must be
accompanied)
13+ Page 18
Agenda Item
7
13
• Customers with
Service Animals
are welcome
• TalkBack
Accessibility
Features
• Access to free Wi-Fi
and charging points
for personal devices
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Agenda Item
7
14
• A guaranteed seat
for customers who
have a confirmed
booking
• Make bookings in
real-time
• Pre-booking not
available
• Travel with up to 5
other people on
the same journey
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15
• Each bus
has a
capacity of
13 seats
• All buses meet
‘Euro VI’ Ultra
Low Emission
standards
• 8 Buses running
across the service
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Agenda Item
7
16 P
age 22A
genda Item 7
17 P
age 23A
genda Item 7
18
Page 24
Agenda Item
7
