Date post: | 01-Nov-2014 |
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Web 2 Point Ohhhhh!: Moving from Core Competencies to Technology Training to Infinity (and Beyond!)
Beth DuttlingerLillie M. Evans Library District
Today
1. Core/Tech Competencies
2. Technologies to Streamline Library Tasks
3. Tech Training Resources
Core Competencies: What, Why and How
Definition
Core competencies identify the knowledge & skills needed by library employees to provide superior services.
Can be broad to identify key aspectsCan be more specific to positions
Broad
http://www.olc.org/CoreCompetencies.asp
Specific
Core Competencies April 2009
What's the big deal?
OrientationContinuing EdJob DescriptionsRecruitmentInterviewing Performance Evaluations
Other Comments about CCs
Blueprint ToolCommonalitiesBuilding Block for Learning
Organizations Staff as an AssetDefined Standards of Excellence
The Four Employee QuestionsWhat am I supposed to do?How am I supposed to do it?How am I doing?What else can I do?
WIIFM and WIIFML
Microview Macroview
Orientation
StandardizeChecklist
CE
Periodic reviewStaff input
http://corecompetencies.wikispaces.com/
Job description
Identify tasks necessaryAbilities needed
Recruitment
Write adsDefine and articulate skill sets for
search team
Interviewing
Can assist hiring supervisors and search committees to determine which candidates meet or show potential to develop a particular competency.
Question examples
General-Customer Service
As a library assistant, how do you ensure that you are providing good service?
Computer/Technology
Describe a time you solved a problem using technology.
Information Literacy/ReferenceGive an example of a time you weren’t sure what a patron wanted. How did you handle the situation?
Integrated Library System
Have you ever had to orient another employee on the library’s circulation system? How did you do it or how would you go about doing it?
Evaluations
Document special achievementsSet realistic goalsImprove performance
How to adapt1. Develop an understanding of core
competencies.2. Review the mission/goals & strategic
plan.3. Develop a list of potential core
competencies.4. Identify relationships and cluster
related skills together.5. Work with director & staff to incorporate at
your library.6. Review periodically and consider
options for improvement.
Resources
delicious.com/thelibrarian/core_competencies
Ohio Public Library Core Competencies
WebJunction - Library Staff Competency Collection
technologytrainingwheels.pbworks.com / 23 Things and Core Competencies
PLCMC core competencies wiki
delicious.com/thelibrarian/core_competencies
Ohio Public Library Core Competencies
WebJunction - Library Staff Competency Collection
technologytrainingwheels.pbworks.com / 23 Things and Core Competencies
PLCMC core competencies wiki
Review questions
Small Group Work
Divide by department
Review each category of CC handout:1. What competencies you would delete (or move to Core II)?2. What competencies would you revise?3. What competencies would you add?
Reassemble and discuss