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DLHE TrainingGraduate Research Team
DAY ONE - November 2015
WELCOME!
Administration
Introduction: The Team
How did you get here?
Mark HarbigeCall Centre & Performance Manager
The Careers Group: DLHE Team
Who, Why & What?
DLHE Team
Michael Clarke - Assistant Director
and Director of Central services
UOL
Reporting Analysts, DLHE Project Co-
ordinator, Account Managers & Developers
Parveen Hayer - Graduate Survey
Officer
Holly Burns - Deputy Graduate
Survey Officer
Data Quality Reviewers
David Kavanagh - DLHE Technical
Manager
Emma Barker, Genevieve Cope &
Helen Harvey Call centre support
& Cover Support staff
Telephone Researchers
Regina Dundelova - After 5 years - Left
for role with Int Academy
Mark HarbigeCall Centre & Performance
Manager
DLHE Clients
Outside
of London
Inner London
Housekeeping: Toilets, Fire Evacuation, Breaks, Seating, Headsets & PC’s, Kitchen
Use
What Do You Need?
Schedule
10.45 11.30 CATS: What Happens When?
Introduction to Computer Assisted Telephone Software
11.30-11.40 Break
11.40-12.15 Introduction and Quiz on Question 1
12.15-1.00 Jobs, Duties, Employers names and Make-Do’s
1.00-1.30 Lunch Break
Remember to get responses for personal questions!
Morning Schedule
1.30 - 1.50 “Guess the Profession” and the “Reveal” of Personal Questions 1.50 - 2.20 Section B: Employment and Teacher Questions 2.20 - 2.30 Do I need to ask the question? 2.30 - 2.45 Break
2.45 – 3.05 Higher/Lower Qualifications
3.05 - 3.30 Section D – Education (Parveen) 3.30 - 3.40 Section E: Overall Higher education Experience 3.40 - 3.45 Section F: Thank you and Close
3.45 – 4.05 DLHE: Behind the Scenes (David)
4.05 – 4.15 Observation Boxes – Subject to timing 4.15- 4.30 Final Q&A and Feedback
After Lunch
CATS: An Introduction
Computer Assisted Telephone Survey (CATS)
Computer Assisted Telephone Survey (CATS)
Exercise: What Happens When? (CATS)
CATS – Computer Assisted Telephone SurveyWhat happens when?
your way around this software is with practice.
Spend the next 15-20 minutes finding out what happens when you follow the 20 steps below happens when ……
Make plenty of notes and feedback to Regina at the end.
Relax – you will not break it!
What happens when you…
Select “working full-time” (Q1) and “working part-time”
Select “Full-time further study” and “part-time further study”
Select “working full-time” and “studying part-time”
Select “working full-time” and “studying full-time”
Select “working full-time”, “studying full-time” and “something else”
Select “something else”
Select “due to start a job in the next month and “unemployed”
Select “unemployed”
Select “taking time out in order to travel”
Select “unpaid work” in Q6
Enter £150,000 into the salary box in Q6
Find the country “Djibouti” in the drop down selection
Select “Yes: the qualification was a formal requirement” (Q14)
Select “No: the qualification was not required” (Q14)
Q16 – select any three reasons and then two main reasons
Q28 – Find Liverpool University in the trusted values drop down list
Q28 – Find Kings College in the trusted values drop down list
Q11 – Find “Boots Pharmacy” in employer drop down list of trusted values
Go back to the start of the form and change survey method from “HE Leaver” to “Third party”
What happens to the refusal button on the top right hand corner of the page when the last change is made?
SHORT BREAK
Section A: Question 1
Mark Harbige Call Centre & Performance Manager
Question 1
Important to Remember
Leaver explicitly says:
That they WILL be unemployed on census date
You are not permitted to call them again to check if their situation may have changed
However:
Those who are unsure what they will be doing on the census date can be re-contacted
Question 1: Quiz Pt. 1
Q1: Leaver is working full time and studying a part time course in Spanish language – Which is the most important activity?
Q2: Leaver is travelling around Australia, a third party has advised that the leaver is currently working as a barista in Australia to save some money before moving onto Bali – What activity would you select?
Q3: How many hours could the leaver work before being considered to be working full-time?
Q4: What is the census date for the upcoming collection?
Q5: Leaver’s time is taken up with caring for a family member full time but upon probing they also tell you that the leaver is also engaged on a part-time computer coding course – What activities would you select?
Q6: Leaver has told you that they are unemployed but after further probing questions they also disclose that they are spending 6 hours a week blogging online for a local charity – What would you record for this leavers activity?
Q7: Leaver is currently working as a finance intern for 35 hours per week with travelling expenses only. On the back of this role has secured a full-time paid position with the same company and is due to start this job within the next month – What activity would you select in this case? Q8: Leaver is working building up a collection of examples of their photography work and this is taking up all of the leaver’s time – What would you select as leavers activity?
Q9: Respondent explains that she was pregnant when finishing her course and is currently a full-time mum since the baby was born and plans to start looking for work next year – What would you record as this leavers activity?
Q10: True or False? – One way that you can determine whether a leaver is definitely unemployed is to ask whether they are receiving unemployment or other state benefits. Pass answer forms onto another team to mark your answers!
Question 1: Quiz Pt. 2
Introduction to Job Titles and Employer Names
Parveen HayerGraduate Survey Officer
Job Title
What is a Job title?
What you are What you do
Telephone Researcher× Market Research
Nutritional Therapist× Nutritional Therapy
Project Manager× Project Monitoring
Architect× Architecture
Research Officer× Researching
Trusted Values!
Exercise 1
• Volunteering • Volunteer • Clinical Engineer • Clinical Engineering • Modelling
(Freelance)
Exercise 1
• Freelance Model• Talent Agency Assistant • Assistant Talent agency• Freelance Styling
Exercise 1
• Freelance Stylist • Teacher • Primary School Teacher • Architecture • Architect
Job Description (Q4)
What is a Job Description?
Job Description (Q4)
Why do we need a Job Description?
• Good understanding of what graduates are doing • Accurate coding
Example:
Engineer – what do they do?
Modality Manager – what do they do?
Important to Remember:
CompleteDetailed Accurate
Tell me what you doExplain how you do itDescribe the field you work in
Example
Q3. Job Title Project Manager
Q4. Job Description
T – Oversee projects
E – Find out the business requirements, lead a project team, agree timescales and resources
D – Work in the marketing department
Example 2
Q3. Job Title – Telephone Researcher
Q4. Job Description
T – Collect data
E – Contact leavers by phone to find out their destination after completing their course.
D – Market Research
Exercise 2
TED - Job Descriptions
Summary
• Job Title - What they are
• Job Description – What they do
Trusted values are there to help you – use them as much as possible
Summary
• Correct, Detailed and Accurate
• Always use TED for job description
• Correct spelling and grammar – use the phonetic alphabet to help you
Employer Name (Q11)
What information will you record in Employer Name?
What does the company mainly do? (Q12)
What information will you record in ‘Nature of Employer’s Business?
(Makedo)
Why do we record employer name and makedo?
Exercise 3
Employer – MakeDo
Summary
• Employer name – we require the name of the company they work for NOT the agency – don’t forget TRUSTED VALUES!• Nature of employers business (MAKEDO) – What
do they MAKE or DO – don’t assume• Correct, Detailed and Accurate• Correct spelling and grammar – use the phonetic
alphabet to help you
LUNCH BREAK
Please remember to get answers to the “Personal” Questions
“Guess the Profession” and the “Reveal”
Mark Harbige Call Centre & Performance Manager
Section B: Employment
Questions 2 – 5
Questions 6 – 8
Questions 9 – 14
Question 11 – Agency/Supply/Bank Staff
Remember:
• We need the details of the Employer
• This must be the one the Leaver considers most important
• Not the name of the Agency
Question 16
Question 17 & 18
Section C: Newly Qualified Teacher Status (NQT)
Parveen HayerGraduate Survey Officer
Question 20 - 24
“Do I need to Ask the Question?”
Calling leaver that completed a part time BA Business Management at Birkbeck. The leaver has answered question 1. In explaining what he is doing since graduating he has given the following information: • Works for the London Borough of Camden as a full-time Administration Officer and
worked throughout his course at Birkbeck with time off to study.
• Has held the role there for 11 years and studied for the qualification to improve his chance of promotion, but it was not required for the job.
• Working in the public sector was his career objective, he liked his office as it was close to home.
• The leaver mentions that he started working there just as the internet was becoming widely used and it was the first job he applied for online.
• He says that the degree has helped him in some aspects of his current role when looking at budgets and related IT systems in use
The following should have been answered by the above points
Q14: Qualification not required
Q15: Skipped
Q16: Fits in with his career plan & it was in the right location (Just need to confirm which “Most Important”)
Q17: Employers Website
Q18: Yes, before and during programme of study
Q19: Full-time or part-time work all year round
“Do I need to Ask the Question?”
SHORT BREAK
Higher/Lower: Qualifications
Mark Harbige & Parveen Hayer
Section D: Education
Parveen HayerGraduate Survey Officer
Question 25
Questions 26 – 27
Course Name (Q26)
What is a course name?• The official name of the course the Leaver has
gone onto study
• The title assigned by the institution/training provider
BA (Hons) Education Studies× Education
BSc Geological Science× BSc
MSc Applied Marine Geoscience× Master in Applied Marine
PhD Comedy and Business× PhD
Subjects Studying (Q27)
• Main area of interest within the course • What is the course actually about
• What subjects/modules are studied
Exercise 4
Course Name
Question 28
Question 29
Summary
• Course name FULL course name required with the type of qualification
• Subjects studying get as much detail as possible on areas of study
• Correct, Detailed and Accurate
• Correct spelling – use the phonetic alphabet to help you
Section E: Overall Higher Education Experience
Mark Harbige Call Centre & Performance Manager
Questions 30 – 32
SECTION F: Thank You
Thank you & the follow-up question
Observation Boxes
Information recorded provides context and clarification
This is useful for:
•Fellow telephone researchers: when making any follow up calls or call backs
•The data quality review team: when reviewing the data
•The Graduate Research team: when submitting the data to HESA
How not to use Clarification messages
General Observations/Refusals/Unemployment
Prompt (Pink Boxes) Observations
Notes to record here:Information NOT recorded elsewhereLanguageLeaver claims not yet graduated / not graduating from the institution Maternity leave Messages left with Third PartiesMore than one employment Salary in foreign currency Something else Unemployed and other ‘activities’
Remember:Wrong number and for any Deceased leavers are recorded when you are on the calling page.
Notes NOT to record here:Call backsif you set up a call back, any relevant information should be noted on the ‘Call back’ notes
Information recorded elsewhere Do not repeat information already captured
New number this information should be noted on the ‘New number’ notes
DLHE: Behind the Scenes
David KavanaghDLHE Technical Manager
Questions & Answers
Feedback!
WRAP-UP and THANK YOU
The DLHE Team