The Ratan Revolution

Ratan Tata

A Man Who

Believes In

“18 TILL I DIE”

Tata companiesTata companies Advinus Therapeutics Advinus Therapeutics Brunner mond 2005. Brunner mond 2005. CMC (software company)CMC (software company) Corus (steel maker 2007)Corus (steel maker 2007) General chemicle industrial products General chemicle industrial products Indian hotels (Taj Mahal 1903)Indian hotels (Taj Mahal 1903) Infiniti Retail (Croma)Infiniti Retail (Croma) Jaguar Land Rover Jaguar Land Rover Magadi Soda Company Magadi Soda Company mjunction servicesmjunction services Mount Everest Mineral WaterMount Everest Mineral Water

NelcoNelcoNelito SystemsNelito SystemsNorth Delhi PowerNorth Delhi PowerTaj AirTaj AirTata Advanced MaterialsTata Advanced MaterialsTata Advanced SystemsTata Advanced SystemsTata AGTata AGTata AIG General InsuranceTata AIG General InsuranceTata AIG Life InsuranceTata AIG Life InsuranceTata Asset ManagementTata Asset ManagementTata AutoComp SystemsTata AutoComp SystemsTata BlueScope SteelTata BlueScope SteelTata BP SolarTata BP SolarTata Business Support ServicesTata Business Support ServicesTata CapitalTata CapitalTata CeramicsTata Ceramics

Tata ChemicalsTata ChemicalsTata CoffeeTata CoffeeTata CommunicationsTata CommunicationsTata Consultancy ServicesTata Consultancy ServicesTata Consulting EngineersTata Consulting EngineersTata CumminsTata CumminsTata Daewoo Commercial Vehicle CompanyTata Daewoo Commercial Vehicle CompanyTata ElxsiTata ElxsiTata Financial ServicesTata Financial ServicesTata Housing Development CompanyTata Housing Development CompanyTata Industrial ServicesTata Industrial ServicesTata Interactive SystemsTata Interactive SystemsTata InternationalTata InternationalTata Investment CorporationTata Investment CorporationTata LimitedTata LimitedTata MetaliksTata MetaliksTata MotorsTata MotorsTata Motors European Technical CentreTata Motors European Technical Centre

Tata PigmentsTata PowerTata Power TradingTata Precision IndustriesTata ProjectsTata Quality Management ServicesTata Realty and InfrastructureTata RefractoriesTata ServicesTata SkyTata SonsTata Sponge IronTata SteelTata Strategic Management GroupTata Tea

Tata Technologies Tata Teleservices

Tata Teleservices (Maharashtra) Tatanet

Tayo Rolls Telco Construction Equipment Tetley Group The Tinplate Company of India Titan Industries TM International Logistics Trent TRF

Voltas

TATA MOTORS 1945

• Tata Motors is the INDIA’s largest company

• It is the leader in commercial vehicle

• Top three in commercial vehicle

• Worlds fourth largest truck manufacturer

• Worlds second largest bus manufaturer

• 24000 employees are working in tata motors

"best in the manner in which we operate, best "best in the manner in which we operate, best in the products we deliver, and best in our in the products we deliver, and best in our value system and ethics.“value system and ethics.“

Designed with a family in mind.Designed with a family in mind. With the foundation of its rich heritage, Tata With the foundation of its rich heritage, Tata

Motors today is etching a refulgent future.Motors today is etching a refulgent future.

NANONANO

A car that runs on air could soon be a reality for Indians.

Worlds first air powered car:zero emission by next summer.

• This six seater which should be avail In INDIA next year is powered entirely by a tank filled with compressed air.

DEFINATION OF CRMDEFINATION OF CRM

If customer relationships are the heart of business If customer relationships are the heart of business success, then CRM is the valve the pumps a success, then CRM is the valve the pumps a company's life blood. As such, CRM is best suited to company's life blood. As such, CRM is best suited to help businesses use people, processes, and help businesses use people, processes, and technology to gain insight into the behavior and value technology to gain insight into the behavior and value of customers. This insight allows for improved of customers. This insight allows for improved customer service, increased call center efficiency, customer service, increased call center efficiency, added cross-sell and upsell opportunities, improved added cross-sell and upsell opportunities, improved close rates, streamlined sales and marketing close rates, streamlined sales and marketing processes, improved customer profiling and targeting, processes, improved customer profiling and targeting, reduced costs, and increased share of customer and reduced costs, and increased share of customer and overall profitability.overall profitability.

“Always identify customer’s requirements, segregate the market accordingly and then cater to the requirement of that particular market segment".

TATA SERVICES

• Our Customer Assistance Centre provides a wide range of customer services 24 hours a day, 7 days a week.

• Technical guidance, servicing and maintenance tips.

• Product and Sales information.

• Urgent spare part requirements

• Close to the customer always.

• AC repairs using modern AC charging machines

• Accidental repairs by expert in body & spare part technology.

• Car Care Treatments, Anti Rust Applications

• Gold club member ship, Annual Maintenance contract, Annual Scheduled Service contract, Vehicle Health checkup plan, etc

• world class automated workshops Qualified and trained Technicians, Service

Advisors and Customer Relationships Officers. Use of special tools and quality parameters for

repairs. Best in industry labour charges.• 24 hours helpline and a breakdown help line

vehicle• 100% assurance of usage of genuine Tata

Motors spare parts. 1 year warranty on workmanship on all kinds of

repairs

• Quality servicing / repairs of your car!

•  Quality washing of your car!

•  On-time delivery!

•  Follow-up call after service!

At the time of leaving your car for At the time of leaving your car for service we will provide you,service we will provide you,

Copy of job cardCopy of job card Explanation of related work to be done, Cost Explanation of related work to be done, Cost

estimate & Time estimateestimate & Time estimate Road Test (if required)Road Test (if required) At the time of leaving your car for At the time of leaving your car for

service we will provide you,service we will provide you, Bill of repairs & receipt of paymentBill of repairs & receipt of payment Explanation of standard checks carried outExplanation of standard checks carried out Explanation of repairs done (Including free / paid Explanation of repairs done (Including free / paid

service and warranty / paid repairs)service and warranty / paid repairs) Explanation of bills, vis-à-vis earlier estimatesExplanation of bills, vis-à-vis earlier estimates Road Test ( if required )Road Test ( if required )