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PRESENTATION OF BUSINESS
RESEARCH ON SURYA
HOSPITAL
PRESENTED BY:LOKESH SHARMA
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Here, we have divided the sample size ofrespondents into four main categories-:
Management
Employees
Customers(patients)
Patients Relative.
SAMPLE SIZE
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The objectives of the research are as follows:
Why the hospital is not running properly?
Are Employees happy with the services by themanagement?
Are customers(patients) satisfied with the services
by the hospital?
RESEARCH OBJECTIVE
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PROBABILITYMETHOD
Simple Random Sampling
Stratified Random Sampling
Systematic Sampling
Cluster Sampling
NONPROBABILITYMETHOD
Quota Sampling
Judgment Sampling
Convenience Sampling
Snow Ball Sampling
RESEARCH METHODOLOGY
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PRIMARY:-
Direct Personal Interview
Indirect Personal Interview
Information from respondents
SECONDARY:-
Published sources
Govt. Publication
Report Committees and Commissions
Private Publication
Research institutions
Unpublished resources
DATA COLLECTION METHOD
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Q1) Why did you change the name of your Hospital?
a)Fame b) Legal reason c) any other (Please specify)
Q2) Are you satisfied with the location of your Hospital?
a)Yes b) No
Q3) Are your charges to the services you provide are nominal?
a)Low b) very low c) Medium d) High
Q4) any Doctor visiting your Hospital is Famous for his services in Ncr/Delhi?
a)Yes regularly b) Not often c) No visit
Q6) Are Doctors registered under Doctors Association?
a)Yes b) No
QUESTIONAIRE(MANAGEMENT)
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Q7) How many Doctors are present in your
Hospitals in case of night emergency?
a)0-2 b) 2-4 (c) 4-6
Q8) Are all Equipment available at time?
a)Yes b) No
Q9) Do you have medical store facility owned bythe hospital?
a)Yes b) No
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Q1) Which type of services you have been provided?
a)medical checkup (b) resident medical
c)both
Q2) Are you satisfied with Services provided by
hospital cmo?
a)Yes b) No
Q3) How much do you grade your management?
a)A grade (b) B grade (c) C grade
QUESTIONAIRE(EMPLOYEES)
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Q1) Does nurses treat you with due respect?
a)Respectfully (b) Less respectfully
Q2) Are you satisfied with the Hygienic Environmentwithin the Hospitals?
a)Yes b) No (c) average
Q3)Are you satisfied with the Diet provide by the Hospitals?
a)Yes b) No (c)average)
Q4) Does the services provided to you is on time?
a)Yes b) No (c)average
QUESTIONAIRE (CUSTOMER)
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Q5) Does the behavior of staff with your relatives is appreciable?
a)Yes b) No (c)average
Q6) Does Doctors advices are satisfactory?
a)Yes b) No (c)average
Q7) Does hospital charges Nominal?
a)Yes b) No (c)average
Q8) Are you Happy with services provided by hospital?
a)Yes b) No (c)average
Q9) How much do you grade this Hospital?
a)A grade b) B grade c) C grade d) much lower
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Number ofQuestions which has been asked-:
GRAPHIC INTERPRETATION
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Number of Question which has been asked to-:
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Are you doing marketing of your hospital?
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Q1) Does nurses treat you with due respect?
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Q2) How is Hospitals hygienic environment?
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Q3) Are you satisfied with the Diet provide by
the Hospitals?
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Q4) Does the services provided to you is on
time?
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Q5) Does the behaviour of staff with your relatives
is appreciable?
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1. Limitation of time
2. Limitation on the part of respondent
3. Limitation of cost
LIMITATIONS
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For this project we visited SURYA hospital. After analyzing various factors and by preparingQuestionnaire and asking those questions from the respondents .We here by came into
conclusion that-:
HOSPITALISHAVING:-
o Hygienic environment
Gives better diet
Gives better facilities to the patients
Number of doctors are available
Provides better equipments.
Employees have also provided up a mixed response that mostly are happy withthe services provided Management few seemed to be unsatisfactory too.
But if we talk about in other hand hospital is bit expensive as compare togovernment hospital and other hospital. At the last we want to say that Hospitalseemed to be working or rather say running properly and most of the employeesas well as customer (patients) are happy with the management.
FINDINGS
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After doing the detail analysis and studying various factors ofthe hospitals we would like to recommend the hospital that:
Hospital should provide a better services to its employees.
Employees salary should be increased.
There should be an increase in the night shift doctors.
Hospital should also decrease some charges for inspection.
Hospital should also provide some additional benefits to poorpeople.
At last but not the least Hospital should do its marketing andadvertisements inorder to get famous in the region.
RECOMMENDATION
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THANK YOU