PQF

AbuDhabiUAEP.O.Box:111246Tel.:+97126282240Fax.:+97126282241

INDEX

A- COMPANY INFORMATIONS

o COMPANY PROFILE o CERTIFICATES & LICENSES

AE Arma-Elektropanc A.S., Head Office, Turkey AE Arma-Elektropanc A.S., Abu Dhabi Branch Arma-Elektropanc Electromechanical Co.L.L.C., Dubai AE Arma-Elektropanc Electromechanical Contracting Qatar WLL AE Arma-Elektropanc Electromechanical Contracting Lebanon SARL

B- MANAGEMENT ORGANIZATION CHART

C- QUALITY SYSTEM CERTIFICATES & AE QUALITY SYSTEM MANUAL

D- FINANCIAL DETAILS

o AE Consolidated Financial Statement 2009 o AE Consolidated Financial Statement 2010 o AE Consolidated Financial Statement 2011 o IMTECT Consolidated Financial Statement 2012

E- PROJECT DETAILS

o Onging Projects o Completed Projects o Completion Certificates

F- COMPANY CATALOGUE

G- MOVIE PRESENTATION & E-BOOK (CD)

A- COMPANY INFORMATIONS

o COMPANY PROFILE

o CERTIFICATES & LICENSES

AE Arma-Elektropanc A.S., Head Office, Turkey AE Arma-Elektropanc A.S., Abu Dhabi Branch AE Arma-Elektropanc Electromechanical Co. L.L.C., Dubai AE Arma-Elektropanc Electromechanical Contracting Qatar AE Arma-Elektropanc Electromechanical Contracting Lebanon SARL

COMPANY PROFILE

Company Profile

In October 2001, two strong and leading companies of the Turkish engineering sector, namely

ARMA Engineering and Trade and ELEKTROPAN Electrical Industry and Trade Corp., joined their capabilities and resources to establish AE ARMA-ELEKTROPAN.

With the ample experiences of both groups, and the state of the art technologies, this alliance will

enable AE ARMA-ELEKTROPAN to optimize services and perform a leadership role in Turkey and the continually growing international markets by applying innovative, skilled

engineered and cost effective solutions.

With years of experience and innovative solutions, as an international technical service provider,

AE has successfully completed numerous type of buildings such as multi-purpose office and

housing complexes, educational and commercial buildings, hospitals, shopping centres, tourism

and entertainment facilities, industrial facilities and airports.

In April 2012, the majority share of AE ARMA-ELEKTROPAN was acquired by Royal Imtech N.V. which is one of the leading technical services provider of Europe in the field of

electrical & mechanical solutions and ICT. In 2011, with 29,000 employees, Imtech had an

annual revenue of more than 5.1 billion euro. Imtechs goal for 2015 is to achieve revenue of 8 billion euro.

Royal Imtech holds strong positions in the buildings and industry markets in the Netherlands,

Belgium, Luxembourg, Germany, Austria, Eastern Europe, Sweden, Norway, Finland, the UK,

Ireland, Turkey and Spain, the European markets of ICT and Traffic as well as in the global

marine market. In total Imtech serves 23,000 customers.

Mission

With the supreme breadth of knowledge, products and services, our mission is to resolve

challenging technical design and engineering problems using successful project implementation,

combining our expertise with our superior technology and working towards the highest delivery

standards for a cost effective solution.

Vision

With the combination of Imtechs financial strength and technical experience, and AEs strong establishment in the existing markets, our goal is to be one of the leading technical contractor in

the world.

Achievements

Over the years, AE has successfully completed the technical contracting of more than 7 Million

sqm of various functional buildings across three continents namely Europe, Asia and Africa.

In order to provide widespread, specialized and active services at the international platform, AE is

continuing its activities with branch offices and local companies listed below;

BRANCH OFFICES LOCAL COMPANIES

Moscow / Russian Federation Moscow / Russian Federation OOO AE ARMA-ELEKTROPANC ELEKTROMEKANIK

Turkish Republic of Northern Cyprus

Dubai / UAE ARMA ELEKTROPANC ELECTROMECHANICAL CO. L.L.C.

Abu Dhabi / UAE Doha / Qatar AE ARMA-ELEKTROPANC ELECTROMECHANICAL CONTRACTING QATAR W.L.L.

Baku / Azerbaijan Beirut / Lebanon AE LEBANON

Services

AE ARMA-ELEKTROPAN offers turnkey technical services solutions for functional buildings including data centers, distribution centers, offices, government buildings, laboratories,

airports, museums, parking garages, penal institutions, leisure centers, stadiums, stations,

universities and colleges, shopping centers, hospitals and care institutions. Applying the latest

state of the art technologies, particularly in energy saving and reliability AE provides services and

solutions in the following areas:

Electrical Engineering: AE covers the entire range of electrical engineering solutions of every

size, such as low, medium and high tension, energy distribution, measuring and control

technology, instrumentation, infrastructure technology, electrical propulsion, integrated security,

building management, access technology, system technology, (dynamic) traffic management and

traffic management systems and power electronics.

ICT: AE covers the entire ICT chain including software and hardware, business intelligence,

control technology, platform automation, data and telecommunications, data modeling, data

centers, ICT infrastructures, intelligent transport systems, storage, (telecom) networks, server

technology, virtualization, infrastructure automation, route information systems, internet and

intranet applications, logistics automation, managed IT services, technical automation, navigation

and communication technology, robotisation, satellite communication and simulation.

Mechanical Engineering: AE covers the entire spectrum of air, climate and energy solutions,

including HVAC (Heating, Ventilation and Air Conditioning), cold and heat storage, clean-room

technology, energy management, energy contracting, energy technology, dehumidifier

technology, incineration technology, heat technology, sprinkler technology, piping, process

technology, fire-extinguishing technology and mechanical (process) installations.

Industry: Power plants, the automotive industry, chemicals and petrochemicals, the energy and

environment market, pharmaceuticals, machine building, oil & gas, the animal feed industry, the

aircraft industry and the food industry.

Traffic & Infrastructure: Measurement, analysis and improvement of traffic flow, (dynamic)

traffic management (on the road and water) and traffic infrastructure, traffic safety, airport

infrastructure, public transport, parking systems, rail (railway, tram and metro), tunnels, bridges

and locks, transport and distribution networks, (public) lighting, (waste) water treatment and

management and drinking water.

CERTIFICATES & LICENSES

Chamber of Commerce of Istanbul TURKEY

REGISTRATION CERTIFICATE

for

AE ARMA-ELEKTROPANC Electrical Mechanical Industry

Engineering Contracting and Trade Inc. HEAD OFFICE

COMMERCIAL LICENSE

of

AE ARMA-ELEKTROPANC Electrical Mechanical Industry

Engineering Contracting and Trade Inc.

BRANCH

ABU DHABI U.A.E.

COMMERCIAL LICENSE

of

ARMA ELEKTROPANC ELECTROMECHANICAL CO. L.L.C.

DUBAI U.A.E.

COMMERCIAL LICENSE

of

AE ARMA ELEKTROPANC ELECTROMECHANICAL CONTRACTING QATAR WLL

(Under Renewal)

ARTICLE OF ASSOCIATION

of

AE ARMA ELEKTROPANC ELECTROMECHANICAL CONTRACTING LEBANON SARL

., . ./ ~."t; '- -,

~

,.J~: : it~ " ~;~orporation of the company: ; ; ' \\>:~l~~(''l'i cl~: Among the holders of the parts

' ~ . ~,~~~.hereinalter created and of that, which " ~nia y subsequently be created, a limited

: :~-I \ b i l i ty company is hereby incorporated ,. . , . l#l~ct to the laws in force, particularly

.: .'. '>: f/;tl~'c )~ o d c of obligations and contracts and ' 1::':' the commercial code as amended by the

_ " . ",.;"\l;;' legislative decree No. 35 of August 5, . " -;) . .: :" ",-, 1967 and to the present articles ~f

; association. " " Object of the company:

- Contracting of Mechanical, Electrical, Plumping Works, safely a'tld security systems ;~d . all other ~ l c c t r o l1 i c systems,

\ ,\ telecommunication.

svstcms ~ .

of .

all kinds construction facilities like residential, farms, industrial, cOlllll1ercial: ' schools, hote ls, r~~~e~lrcs; concert 1131 is.hospitals, airports, hangars, public andagricliitural buildings, shopping mall s. anykind 0 I' SpOl1 complexes.

- Air-Cond ition, ventilations.. Air Filtration , Systems lnstallat ion and Mel intcnancc

Electrical Transmission & Control Apparatus Installation,

=--4:':1" ..::. -~ 9-4 - 4.s >43\ U"+'-"b - ~..l.A - ~}S):4

~ 0WI ~I '-:-'~\ l! w......"..\:; : \ O..lW\ :i.,JJ~\ o..lJ ..l..=>..A :i.S';'-:;' oU..! ~ L::.:u ..lJ .;;JI" ~ ..lybJ\) L.J~yJ\ uy~ ~'} ;;~1..i.\1 0:i1,ill ~L;.

,0 ~.J

.....

; , ~ .'

, 1,_ .

" . I.

. . Rcpublic 0 f Lebanon ~WlI ~ .. ._1\." :U~No

\,. "'""2..\ 'J . ..\.1

A E Arma-Elektropauc Electromechanical Contracting

Lebanon s.a.r .l

Commerc ia l C irc ula r

Dear Sirs,

We 1t;IVt: the honor to inf orm you l hat we have cxtub lishcd a limited liabili ty company with a capital ol'/SJ)OO,OO{)/ LI. (five mill ion I.cbancsc pounds ) tinder the name o r:

AE Arma- Llcktropanc Electromechanical Cont rac t ing Lehanou s.a.r.l

T he Objec t orthe Company is :

Contract iIlg or i\k chall icul. I .lccuical. l ' l limpinto' VI 'orb. sal'l:ty and Sl:ClIri l)' ~)s te lll s ;\Il l! all o ther electron ic syslellls, tclcconu uunic.uio syslelll s or all kinds con-trucuon I:lcililies like residential , lurms. indu xtri a}. com merc ial . xchool. Iiolels. thea tres. concert halls. 11llsri tah. airport s. hanga rs. pub lic ;1Ilt! ,IFr icultural bui lding. Sl10 ["\ l'i llg mull, an) kin d (lI' Splll 'l complexes .

\ ir-( 'ond ition. I cn ti iuti on. ,\ i r j 'i ll rmi ll n S) xicm x lnsral l.uion and M uintcnuncc

- I .lcctri cal Tmnsl11issilln & Contro l .vpparatus install ation.

- I .Icctromcch.micu: equipment Jllsl; lIlalioll & Maintcuuncc.

- I':kl:l r ieal I:i l li ng Conuucting.

Rildill . T V stat ion. Ci nem a. th eatres 1':quipml'l il 111~ ,-" II"li'lIJ 8:. r"t1il1tcnan.9 LU;..J1..9 0 3:i).l:iJ l ..::.lb...J u~J I} 1 ;i.,j~9 -'&Y " .[ )L......JI

,4..,u4Jf.s.l1w~\ ..::.L. .u. ..

.~li'i l ~j~I w~;:;J 1 . 4..,u~~ 1 ~(,ll ' -.&y .. .~t...:..l\ ~\j W\.a.. '-:'-f.i' ..

. ~IJ.l1 J..o I~\ ~ ;i.,j~j -.&Y ..

-- ':i re t\ larm and Fir e lighting system Installati on S: Maint enance.

llccuic power lines contracting. commun ication towers co ntrac ting. communic.u ion lines contracting. l .lccuic power stat ion co ntract ing. ;\ i r condi t iOlling system cmu rnct ing . I .i lb ,\Ild csc ,i1 ,l tor s con tructing. I'vlcelwll ic ,iI equipment conrru cting. Sille ly and sccur i ty S) S[Cllb i l lll i equipment install.uion. in ternal comm unication nctwor], ill stirlla lion and ma intenance communica t ion and wirc lc s-, system equipme nt installation ,

- Con struc t ion iac ilu ics like residential. Ianns. 1);ll'b, bui ld ings, comme rc ia l. real es tate uncl lklnogl "l phlc ,Jll d rccrc.uional . art ist ic c li /tura l and tou rist ic,

" To calT) out iiiI t) I)es or engi neeri ng and contracting allui rs.

- ( icll cral uading. im port. export and in dustry ,

\' 0 prov ide al l ki llJs o r serv ices aIIII l'llll sult ,l lioll S sa\ c linanci alscrvicc.

- To set up co mpanies that carry lltlt s imilar a l'l ;\irs and/or to become pnrtncr or shareho lders in such companies.

- To eal'l) 011 1 everything ment ioned herei nabove direc tly or indirec tly .

Till: company has been registered ill the commercial register of' Beirut under the 11limber O il

/ I 1/20 I I.

The Genera l Manager Mr. Rachid M o I HlI11I1l~\(1 l)ougl1(111 is auth orized to sigll Oil behalf otihc COI11Pil IlY.

-Sumplc of' Mr. Dough an's sign ature:

Kind Regards

j I . , /'

'I' _

b~3 {: \y'~ 1 ~ J..a1iJ!j ~ ~;+S-!I b~ w'X;\.L u \-JI J.....l:i.iij "-=.t.;.;+.s.J\ ~lhJ l utk... u')'Jli.J J..aliJl -&}>3 ~LS.;;-JI ul.lLoJ19 ;U~\ ~)luJ\j .>eL.a..Jlg -&}>3 4.;h l~\ J."'IiJ' ~ 4,.jl,wJJ -&.A.9 "-=L...,J\ ~i

.~I J.a1iJ1 4..J:,ji u l.:.

~..:,j/~ lg J.>1.u..l19 t;ij.J lj ~I uL.:u....s ~ l.i,JI u'iJ\.L -.~L,...J IJ ~lLI1J ~;.J [j ~'.P-"",,~I ul...:....J19 wl)k .llj

, ~ ~I ~~ ~~J~1 JL.c~t.;.('4J.lI -

,w:u....~ ~Iy\ ~ ~ uL...GJ [j u,I)~')' 1 ""ill ,4L.J1 wL...GJI

!JI;":;'')'\ JI/3 ~ JI ~L.... JL.c~ ('.fA" uLS""';:' iY':!""l:; ., .~~L......J 1 3 1

. ....., l:.:iJ\ ~I .l.1:iS, :' 1\ uh....;; .15u 5.J:" ~ ,U , ..s ~ . 5

~~I ~I .,) ~.l.1 ~L;:..::Jl J".....Jl 4_il..,I J t-:'..J~ ", \ ~ - '\/ ~)\ ~

- ---:------_ ..--- -

I, I I I . " ..b ';.-, :',11 "':1\ \~:J -u.-uul ('Lx,J1 y,.LoJ ,-! L... ~r ~ ~~ ,j

,uli"J..l ~

B- MANAGEMENT ORGANIZATION CHART

A-PDF PageMaster Demo. Purchase from www.A-PDF.com to remove the watermark

CountryManagerYavuz Guvener

SecretaryDivineEsocta

BusinessDevelopment Coordinators

FinanceDepartment HRDepartment

ManagerRecepKeskinsoy

AccountantOzan Gulter

AccountantMohammadFaisal

ManagerNael Hamadeh

PROSalah Salim Aljnaibi

VisaOfficerHazeem Ahmed

AEARMAELEKTROPAN UAEMANAGEMENTORGANIZATIONALCHART

CostControl&PlanningDepartment

Quantity SurveyorGokul Moorthy

ElectricalCoordinatorAnuAlexander

AccountantMustafaGuvener

ProcurementDepartment

ManagerEfsan Altincaba

ManagerBurak Kizilhan

OfficerEmmaGarcia

ManagerErsen Yucel

ITOfficerJossy Joseph

TenderingManagerTBA

OfficerChristineRamos

QualityDepartment

ManagerOzcan Ozok

AssistantPurita Reyes

EstimationEngineer(Mech)Arun Mathivanan

EstimationEngineer(Elec)Greatson Stalin

EstimationEngineer(Mech)SoorajV.S

EstimationEngineer(Elec)MariaJoselin

EstimationEngineer(Mech)MohammadShareef

TenderDepartment

Sr.EstimationEngineerTBA

C- QUALITY SYSTEM CERTIFICATES

ISO 9001 : Quality Management System ISO 14001 : Environmental Management System ISO 18001 : Health & Safety Management System

&

AE QUALITY SYSTEM MANUAL

QUALITY SYSTEM CERTIFICATES

AE ARMA-ELEKTROPANC

Electrical Mechanical Industry Engineering Contracting and Trade Inc.

TURKEY

QUALITY SYSTEM CERTIFICATES ISO 9001 : Quality Management System ISO 14001 : Environmental Management System ISO 18001 : Health & Safety Management System

QUALITY SYSTEM CERTIFICATES

AE ARMA-ELEKTROPANC

Electrical Mechanical Industry Engineering Contracting and Trade Inc.

ABU DHABI

QUALITY SYSTEM CERTIFICATES ISO 9001 : Quality Management System ISO 14001 : Environmental Management System ISO 18001 : Health & Safety Management System

This is to certify that the Quality Management System of AE ARMA-ELEKTROPANC Electrical Mechanical Industry Engineering Contracting And Trade Inc.

Siemens Tower 12th Floor - Flat 12O1 Electra Street P.O. BOX: 111246 , Abu Dhabi, U.A.E. , Turkey

applicable to Electrical, electronic and mechanical (mep services) projects and contracting services

has been assessed and registered by NQA against the provisions of TS EN ISO 9001 : 2008 This registration is subject to the company maintaining a quality management system, to the above standard, which will be monitored by NQA

.

Certificate No: 27525

Date: 29 July 2011

Valid Until: 29 July 2014

EAC code: 19/28

This is to certify that the Environmental Management of AE ARMA-ELEKTROPANC Electrical Mechanical Industry Engineering Contracting And Trade Inc.



has been assessed and registered by NQA against the provisions of TS EN ISO 14001 : 2004 This registration is subject to the company maintaining a Environmental Management system, to the above standard, which will be monitored by NQA

.

Certificate No: E 4441

Date: 29 July 2011


This is to certify that the Health and Safety Management System AE ARMA-ELEKTROPANC Electrical Mechanical Industry Engineering Contracting And Trade Inc.



has been assessed and registered by NQA against the provisions of BS OHSAS 18001:2007 This registration is subject to the company maintaining a a health and safety management system, to the above standard, which will be monitored by NQA

.

Certificate No: H 1778

Date: 29 July 2011


EAC code: 19/28

AE GROUP

QUALITY SYSTEM MANUAL

AE ARMA-ELEKTROPAN | Fulya Mah. Vefa Deresi Sok. No.11 ili, 34394 STANBUL REV01

QM

1

AE ARMA-ELEKTROPAN

28.09.2010

QUALITY MANUAL PART I INTEGRATED QUALITY MANAGEMENT SYSTEM

LEVEL I QUALITY SYSTEM DOCUMENTATION

QUALITY MANUAL PART I

INTEGRATED QUALITY MANAGEMENT SYSTEM


AE ARMA-ELEKTROPAN | Fulya Mah. Vefa Deresi Sok. No.11 ili, 34394 STANBUL

2

AE ARMA-ELEKTROPAN


Table of Contents PART I CHAPTER 1: GENERAL ...................................................................................................................................................................................... 3

1.0 Authorization .................................................................................................................................................................................................. 3 1.1 Company Profile ........................................................................................................................................................................................... 4 1.2 Scope of Certification ................................................................................................................................................................................ 4

PART I CHAPTER 2: REFERENCES .............................................................................................................................................................................. 5 2.0 References ....................................................................................................................................................................................................... 5 2.1 International Standards ............................................................................................................................................................................ 5 2.2 FIDIC Standards ............................................................................................................................................................................................ 5

PART I CHAPTER 3: DEFINITIONS AND ABBREVIATIONS ............................................................................................................................... 6 3.0 General .............................................................................................................................................................................................................. 6 3.1 Abbreviations ................................................................................................................................................................................................. 9





3

PART I CHAPTER 1: GENERAL

1.0 Authorization

The AE Group Quality, Environmental and Safety Manual provide the framework of a corporate management system which is properly executed and will ensure AE Group to deliver Customer Needs in terms of:

Quality Price Service Innovation Speed Performance Technology

AE ARMA-ELEKTROPANC INC. offers turn-key electrical and mechanical solutions for functional buildings, housing and industrial complexes as well as other engineering structures for all the services provided by AE including:

Power Transmission and Distributions Medium Voltage Substation Low Voltage Power Supply Low Voltage Power Distribution Systems and Installations Communication Networks Fire Alarm and Security Systems and Installation Special Audio and Video Systems and Installation Other Electro technical Systems and Installation Home Automation Systems and Installation Building Automation Systems and Installation Heating, Ventilation, Air-condition Systems and Installation Firefighting Systems and Installation Sanitary Installations Water and Waste Water Treatment Systems and Installation

The Quality, Environmental and Safety Management System of the AE Group is set up according to the requirements of the Quality System Standard ISO 9001:2000, International Standard for Environmental Management Systems ISO 14001:2004 and Occupational Health and Safety Management System OHSAS 18001:2007.





4

It is therefore required that all the people in AE Group know and adhere to the procedures and rules outlined in this AE Group Quality, Environmental and Safety Manual.

Each member of Quality Department through its Managers has the authority and responsibility to ensure that AE Group Quality, Environmental and Safety Management System and its Procedures are implemented, maintained and developed to deliver Customer Needs.

1.1 Company Profile

In October 2001, two strong and leading companies of the Turkish electrical engineering sector namely ARMA MHENDSLK VE TCARET A.. (ARMA ENGINEERING AND TRADE INC.) and ELEKTROPAN ELEKTRK SANAY VE TCARET LTD. (ELEKTROPANC ELECTRICAL INDUSTRY AND TRADE CO.) joined their capabilities and resources to establish AE ARMA-ELEKTROPAN ELEKTROMEKANK SANAY, MHENDSLK, TAAHHT VE TCARET A.. (AE ARMA - ELEKTROPANC ELECTRICAL MECHANICAL INDUSTRY ENGINEERING CONTRACTING AND TRADE INC.)

The experience of both groups will enable AE ARMA ELEKTROPANC INC to perform a leadership role in Turkey and in the international markets by applying innovative and cost effective solutions together with the state of the art technologies.

1.2 Scope of Certification

Design and Installation of Public Addresses and Building Automation Systems.





5

PART I CHAPTER 2: REFERENCES

2.0 References For the purpose of this AE Group Quality, Environmental and Safety manual, the definitions given in the following documentation apply: 2.1 International Standards ISO 9000 : Quality management systems - Fundamentals and vocabulary. ISO 9001 : Quality management systems - Requirements. ISO 9004 : Quality management systems - Guidelines for performance improvements. ISO 14001 : Environmental management systems - Specification with guidance for use. ISO 14004 : Environmental management systems - General guidelines on principles, systems and supporting techniques. OHSAS 18001 : Occupational Health and Safety Management System Requirements. OHSAS 18002 : Occupational Health and Safety Management Guidelines for implementation

of OHSAS 18001. ISO 19011 : Guidance on auditing Quality & Environmental Management Systems. 2.2 FIDIC Standards Electrical and Mechanical Works (Yellow Book) Electrical and Mechanical Works (Yellow Book) supplemental Electrical and Mechanical Works (Yellow Book Guide EMS Kit: Environmental Management System Quality Management Guide ISO 9001:2000 Quality Management Interpretive Guide





6

PART I CHAPTER 3: DEFINITIONS AND ABBREVIATIONS

3.0 General The definitions and abbreviations used in AE Group Quality, Environmental and Safety Manual are as follows: Acceptable Risk:

Risk that has been reduced to a level that can be tolerated by AE Group having regard to our legal obligations and our own OH&S policy.

Audit: Systematic, independent and documented process for obtaining audit evidence and

evaluating it objectively to determine the extent to which audit criteria are fulfilled.

Continual Improvement: Recurring process of enhancing the Quality, Environmental and OH&S Management System in order to achieve improvements in overall Quality, Environmental and OH&S performance consistent with the AE Groups Quality, Environmental and OH&S policy.

Corrective Action: Action to eliminate the cause of a detected nonconformity or other undesirable situation

Document: Information and its supporting medium

Hazard: Source, situation, or act with a potential for harm in terms of human injury or ill health, or a combination of these.

Hazard Identification: Process of recognizing that a hazard exists and defining its characteristics.

Ill Health: Identifiable, adverse physical or mental condition arising from and/or made worse by a work activity and/or work-related situation.

Incident: Work-related event(s) in which an injury or ill health (regardless of severity) or fatality occurred, or could have occurred.





7

Interested Party: Person or group, inside or outside the workplace, concerned with or affected by the OH&S performance of an organization.

Nonconformity: Non-fulfillment of a requirement.

Occupational Health and Safety (OH&S): Conditions and factors that affect, or could affect the health and safety of employees or other workers (including temporary workers and contractor personnel), visitors, or any other person in the workplace.

OH&S Management System: Part of an AE Groups Management System used to develop and implement our OH&S policy and manage our OH&S risks.

OH&S Objectives: OH&S goal, in terms of OH&S performance, that an organization sets itself to achieve.

OH&S Performance: Measurable results of an AE Groups Management of its OH&S risks.

OH&S Policy: Overall intentions and direction of an AE Group related to its OH&S performance as formally expressed by top management.

Organization: Company, corporation, firm, enterprise, authority or institution, or part or combination thereof, whether incorporated or not, public or private, that has its own functions and administration.

Preventive Action: Action to eliminate the cause of a potential nonconformity or other undesirable potential situation. Procedure: Specified way to carry out an activity or a process.

Record: Document stating results achieved or providing evidence of activities performed.





8

Risk: Combination of the likelihood of an occurrence of a hazardous event or exposure(s) and the severity of injury or ill health that can be caused by the event or exposure(s).

Risk Assessment: Process of evaluating the risk(s) arising from a hazard(s), taking into account the adequacy of any existing controls, and deciding whether or not the risk(s) is acceptable.

Workplace: Any physical location in which work related activities are performed under the control of AE Group.

Safety: The condition of being protected against any types of consequences of failure, damage, error, accidents, harm or any other event which could be considered non-desirable.

Supplier: An out-source company provides service or product.

Process: Every time-dependent action having an input, output and effect.

Authority:

Authority in management is the formal or legitimate authority specified in a charter that gives a project manager the authority to act in the name of the sponsoring executive or on behalf of the organization.





9

3.1 Abbreviations ITP : Installation and Test Plan HSE : Health, Safety and Environment. ISO : International Standards organization. FMEA : Failure Mode and Effect Analysis. HMP : Hazardous Materials and Preparations. QA : Quality Assurance. QC : Quality Control. KPI : Key Performance Indicator. PI : Performance Indicator RFI : Request for Information MS : Method of Statement. OTIF : On Time and In Full. RFQ : Request for Quotation. WBS : Work Breakdown Structure CBS : Cost Breakdown Structure PSQP : Project Specific Quality Plan IQS : Integrated Quality System CSR : Customer Specific Requirements GCoC : General Conditions of Contract


QM

1

AE ARMA-ELEKTROPAN

QUALITY MANUAL PART II

Table of Contents PART 2 CHAPTER 4: QUALITY AND ENVIRONMENTAL MANAGEMENT SYSTEM ............................................................................... 4

4.0 General ............................................................................................................................................................................................................... 4 4.1.1 Process Model ................................................................................................................................................................................... 5

4.2 Management System Documentation Structure ....................................................................................................................... 6 4.3 Control of Documents ............................................................................................................................................................................... 7

4.3.1 Customer Specific Documentation ........................................................................................................................................ 8 4.4 Control of Records ....................................................................................................................................................................................... 8

PART 2 CHAPTER 5: MANAGEMENT RESPONSIBILITY .................................................................................................................................... 9 5.0 General .............................................................................................................................................................................................................. 9 5.1 Customer Focussed Management System ................................................................................................................................... 9

5.1.1 General .................................................................................................................................................................................................. 9 5.1.2 Environmental Aspects ................................................................................................................................................................. 9 5.1.3 Legal and Other Requirements .............................................................................................................................................. 10

5.2 Quality, Environmental and Safety Policy..................................................................................................................................... 10 5.2.1 Company Mission Statement .................................................................................................................................................. 10 5.2.2 AE Group Quality, Environmental and Safety Policy .................................................................................................. 12

5.3 Quality, Environmental and Safety Management System Planning .............................................................................. 13 5.3.1 Business Plan ................................................................................................................................................................................... 13 5.3.2 Environmental and Safety Management Program ..................................................................................................... 14 5.3.3 Hazard Identification, Risk Assessment and Determining Controls ................................................................... 14

5.4 Responsibility, Authority and Communication ........................................................................................................................... 14 5.4.1 General ................................................................................................................................................................................................ 14 5.4.2 Responsibility for Quality ........................................................................................................................................................... 15 5.4.3 Management Representative.................................................................................................................................................. 15 5.4.4 Customer Representative .......................................................................................................................................................... 15 5.4.5 Communication .............................................................................................................................................................................. 16 5.4.5.1 Internal Communication ...................................................................................................................................................... 16 5.4.5.2 External Communication ..................................................................................................................................................... 16

5.5 Management Review ............................................................................................................................................................................... 16 PART 2 CHAPTER 6: PROVISION OF RESOURCES ........................................................................................................................................... 18

6.0 Provision of Resources ............................................................................................................................................................................ 18 6.1 Human Resource Management ........................................................................................................................................................ 18

6.1.1 General ................................................................................................................................................................................................ 18 6.1.2 Competence, Awareness and Training ............................................................................................................................. 18





2

6.1.2.1 Process Design Skills ............................................................................................................................................................. 18 6.1.2.2 Training ......................................................................................................................................................................................... 19 6.1.2.3 Training Effectiveness ........................................................................................................................................................... 19 6.1.2.4 Employee Motivation, Empowerment and Satisfaction ..................................................................................... 19

6.2 Infrastructure ................................................................................................................................................................................................ 20 6.2.1 Project Planning ............................................................................................................................................................................. 20 6.2.2 Contingency Plans ........................................................................................................................................................................ 20

6.3 Work Environment ..................................................................................................................................................................................... 20 6.3.1 Personnel Health & Safety ........................................................................................................................................................ 20 6.3.2 Cleanliness ........................................................................................................................................................................................ 21

PART 2 CHAPTER 7: PRODUCT AND SERVICE REALISATION ..................................................................................................................... 22 7.0 Project Management Planning ........................................................................................................................................................... 22

7.0.1 General ................................................................................................................................................................................................ 22 7.0.2 Project Review and Monitoring .............................................................................................................................................. 22 7.0.3 Quality Planning ............................................................................................................................................................................. 22 7.0.4 Confidentiality .................................................................................................................................................................................. 23 7.0.5 Project Change Control .............................................................................................................................................................. 23

7.1 Customer Related Processes .............................................................................................................................................................. 23 7.1.1 Determination of Requirements Related to the Product and Service ............................................................... 23 7.1.2 Review of Requirements Related to the Product and Service............................................................................... 24 7.1.2.1 Installation Feasibility Review........................................................................................................................................... 24 7.1.3 Customer Communication ....................................................................................................................................................... 24

7.2 Engineering Design and Development .......................................................................................................................................... 25 7.2.1 Engineering Design and Development Planning ......................................................................................................... 25 7.2.2 Engineering Design and Development Input ................................................................................................................. 25 7.2.2.1 Engineering Design Input.................................................................................................................................................... 25 7.2.2.2 Installation Process Design Input ................................................................................................................................... 26 7.2.3 Engineering Design and Development Output ............................................................................................................. 26 7.2.3.1 Engineering Design Output ................................................................................................................................................ 26 7.2.3.2 Installation Process Design Output ............................................................................................................................... 26 7.2.4 Design and Development Review ........................................................................................................................................ 26 7.2.5 Engineering Design and Development Verification .................................................................................................... 26 7.2.5.1 Engineering Design Verification ...................................................................................................................................... 26 7.2.5.2 Installation Process Design Verification ...................................................................................................................... 27 7.2.6 Engineering Design and Development Validation....................................................................................................... 27 7.2.6.1 Engineering Design Validation ......................................................................................................................................... 27 7.2.6.2 Product Approval Process .................................................................................................................................................. 27 7.2.7 Control of Design and Development Changes .............................................................................................................. 27

7.3 Purchasing ..................................................................................................................................................................................................... 27 7.3.1 Purchasing Process ...................................................................................................................................................................... 27 7.3.2 Supplier Development ................................................................................................................................................................ 29 7.3.2.1 General .......................................................................................................................................................................................... 29 7.3.2.2 Supplier Development for Ongoing Project .............................................................................................................. 29 7.3.2.3 Supplier Development for New Projects..................................................................................................................... 29 7.3.3 Purchasing Information .............................................................................................................................................................. 30 7.3.4 Verification of Purchased Product ........................................................................................................................................ 30 7.3.4.1 Incoming Product Quality ................................................................................................................................................... 30 7.3.4.2 Supplier Monitoring ................................................................................................................................................................ 31

7.4 Installation and Service .......................................................................................................................................................................... 31 7.4.1 Control of Installation and Service ....................................................................................................................................... 31 7.4.1.1 Work Instructions ..................................................................................................................................................................... 31





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7.4.1.2 Preventive and Predictive Maintenance ..................................................................................................................... 31 7.4.1.3 Management of Installation Equipment ..................................................................................................................... 32 7.4.1.4 Project Scheduling .................................................................................................................................................................. 32 7.4.2 Installation Process Validation ............................................................................................................................................... 32 7.4.3 Identification and Traceability ................................................................................................................................................ 33 7.4.3.1 Identification ............................................................................................................................................................................... 33 7.4.3.2 Inspection and Test Status ................................................................................................................................................. 33 7.4.3.3 Traceability .................................................................................................................................................................................. 34 7.4.4 Customer Property ........................................................................................................................................................................ 34 7.4.4.1 Customer Supplied Products ............................................................................................................................................ 34 7.4.4.2 Customer-owned packaging............................................................................................................................................. 34 7.4.5 Preservation of product .............................................................................................................................................................. 34 7.4.5.1 Product handling ..................................................................................................................................................................... 34 7.4.5.2 Packaging .................................................................................................................................................................................... 35 7.4.5.3 Storage .......................................................................................................................................................................................... 35 7.4.5.4 Inventory ....................................................................................................................................................................................... 35

7.5 Control of Monitoring and Measuring Devices .......................................................................................................................... 35 7.5.1 Calibration ......................................................................................................................................................................................... 35 7.5.2 Calibration Records ...................................................................................................................................................................... 36 7.5.3 Laboratory Requirements ......................................................................................................................................................... 36 7.5.3.1 External Laboratory ................................................................................................................................................................ 36

PART 2 CHAPTER 8: MEASUREMENT, ANALYSIS AND IMPROVEMENT ................................................................................................ 37 8.0 General ............................................................................................................................................................................................................ 37

8.0.1 Statistical Tools ............................................................................................................................................................................... 37 8.1 Monitoring and Measurement Process ......................................................................................................................................... 38

8.1.1 Customer Satisfaction ................................................................................................................................................................. 38 8.1.2 Internal Audits .................................................................................................................................................................................. 38 8.1.2.1 Quality and Environmental Management System Audit .................................................................................... 39 8.1.2.2 Project Process Audit ............................................................................................................................................................. 40 8.1.2.3 Product Audit.............................................................................................................................................................................. 40 8.1.2.4 Internal Auditor Qualification ............................................................................................................................................ 40 8.1.3 Monitoring and Measurement of Processes ................................................................................................................... 40 8.1.4 Monitoring and Measurement of Product ........................................................................................................................ 41 8.1.4.1 Layout Inspection and Functional Testing ................................................................................................................. 41 8.1.4.2 Appearance Items ................................................................................................................................................................... 41 8.1.4.3 Evaluation of Compliance of Product ........................................................................................................................... 41

8.2 Control of Nonconforming Product .................................................................................................................................................. 42 8.2.1 General ................................................................................................................................................................................................ 42 8.2.2 Control of Suspect Product ...................................................................................................................................................... 42 8.2.3 Control of Reworked Installation ........................................................................................................................................... 43 8.2.4 Customer Information ................................................................................................................................................................. 43 8.2.5 Emergency Preparedness and Response ........................................................................................................................ 43

8.3 Analysis of Data .......................................................................................................................................................................................... 44 8.4 Improvement ................................................................................................................................................................................................ 44

8.4.1 Continual Improvement Process ........................................................................................................................................... 44 8.4.1.1 Process Improvement ........................................................................................................................................................... 44 8.4.2 Corrective Action ............................................................................................................................................................................ 44 8.4.2.1 Problem Solving ....................................................................................................................................................................... 45 8.4.2.2 Error Proofing ............................................................................................................................................................................. 45 8.4.3 Preventive action ........................................................................................................................................................................... 45





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PART 2 CHAPTER 4: QUALITY AND ENVIRONMENTAL MANAGEMENT SYSTEM

General The AE Group Quality and Environment and Safety Management System is a process based management system which is designed to continually improve the effectiveness and efficiency of the performance of the AE Group of companies in order to deliver customer needs and to achieve company objectives. The interrelation of the identified processes and sub-processes with the Quality and Environment and Safety Management System is defined in part III - chapter 4 of this manual. The following processes have been categorised in 3 groups as:

I. Core Processes 1. Estimation 2. Contracting 3. Execution

II. Processes 1. Project Development and Engineering 2. Project Management and Installation

III. Supporting Processes 1. Management 2. Quality and Environment and Safety Management 3. Procurement 4. Logistics 5. Financial Management 6. Information Technology Management 7. Business Development 8. Public Relations 9. Human Resources





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4.1.1 Process Model

Cu

sto

me

r N

ee

ds

Cu

sto

me

r Sa

tisf

acti

on

CORE PROCESSES

Estimation Contracting Execution

PROCESSES

Project

Development and

Engineering

Project

Management and

Installation

SUPPORTING PROCESSES

Quality, Environment and Safety Management

Management

Procurement

Logistics

Financial Management

Information Technology Management

Human Resources Management

Public Relations Management

Business Development





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4.2 Management System Documentation Structure The Quality, Environment and Safety Management System is established conform to the requirements of the ISO 9001:2000 quality system standard, International ISO 14001 Environmental Management System and OHSAS 18001:2007 OH&S Management System standards. The corporate Quality, Environmental and Safety Management System is applicable for the entire AE Group of companies and consist of the levels as shown below:

AE GROUP CORPORATE QUALITY ENVIRONMENT SAFETY DOCUMENTATION SYSTEM STRUCTURE

CUSTOMER REQUIREMENTS

INTERNATIONAL STANDARDS

SECTOR REQUIREMENTS AND CUSTOMER SUPPORTING DOCUMENTS

GROUP QUALITY,

ENVIRONMENT AND SAFETY

MANUAL

GROUP PROCEDURES AND DOCUMENTATION

COMPANY SPECIFIC PROCEDURES

COMPANY SPECIFIC WORK INSTRUCTIONS AND METHOD OF

STATEMENTS

COMPANY SPECIFIC DOCUMENTATION

LEVEL 1

LEVEL 2

LEVEL 5

LEVEL 4

LEVEL 3





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4.3 Control of Documents The Quality, Environment and Safety Management System documentation can be categorised into the following groups: I. Control of internal system related documentation and data:

Manuals (Quality , Environment and Safety Manual, Project Quality Manual, etc ...) Procedures Work instructions Documents (forms) Method of Statements

II. Control of internal service, product and process related documentation and data:

Service and product(vendor) related drawings Service and product(vendor) related documentation Project related drawings Project related documentation (installation inspection instructions, ...) Engineering specifications (installation and test specifications, standards, ...)

III. Control of external documentation and data:

Customer specific system related standards Customer specific engineering specifications Customer specific contract related documents Quality standards (e.g. ISO, EN, DIN, ...) Legal Environment and Safety related documentation.

These documents can be controlled in a digital format and/or hard copy. The internally controlled documents as listed in point 1 above are reviewed and approved by authorised personnel prior to issue. The approval of the applicable documentation is recorded on the document itself or on the specific document master list. Quality, Environment and Safety System documentation is made available to authorised users through the electronic database or by means of hard copies. Controlled copies of obsolete documents are destroyed in order to avoid unintended use and the invalid original document is archived and maintained at a dedicated location. Invalid documents can be archived both in a digital format as well as hard copy.





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Approval of document changes is carried out by those functions which initially approved the documents concerned. An appropriate backup system for electronic documents is established and implemented. Issue of changed documents is carried out in the same way as for new documents.

4.3.1 Customer Specific Documentation The applicable customer specific system related standards and engineering specifications as listed above are reviewed and distributed to the responsible functions for implementation. The applicable issue level of this customer specific documentation is reviewed at appropriate intervals by the responsible functions. Changed customer specific documents are communicated to the responsible functions in order to timely review these changes within the agreed time frame (business days). The person responsible for review is also responsible for assuring the effective implementation of these changes.

4.4 Control of Records Quality, Environment and Safety records are those information carriers which demonstrate the effectiveness and efficiency of our Quality, Environmental and Safety Management System and the compliance with the applicable Environmental and Safety regulations and objectives. The responsibility for the filing and maintenance of quality records is defined per type of document. If records are stored in a digital format, an appropriate backup procedure is established and implemented. The retention period is defined per type of document and specified in year(s) unless otherwise stated. The retention period must be seen as a minimum.





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PART 2 CHAPTER 5: MANAGEMENT RESPONSIBILITY

5.0 General Management is responsible to ensure that an effective and efficient process based Quality, Environmental and Safety Management System is developed, implemented and maintained. Efficiency of the system is improved regarding to customer requirements, legal requirements and internal performance results. The performance of the applicable processes is regularly reviewed by management in order to continually improve the effectiveness and efficiency of the Quality, Environmental and Safety Management System.

5.1 Customer Focussed Management System 5.1.1 General

To deliver customer needs to both internal as well as external customers is the core process of the AE Group of companies. Project Development and Engineering and Estimation processes take the lead in the determination of the customer requirements and the review process whether or not these requirements can be met. The effectiveness of this process is measured by means of the customer satisfaction as described in part II - chapter 5 of this manual.

5.1.2 Environmental Aspects The applicable Environmental aspects will be identified by means of an initial environmental assessment whereby all elements related to our processes and products (vendor) are considered which can go into interaction with the Environment. The Environmental aspects and applicable legal requirements which have a significant impact on the environment are used as the basis for the development of the environmental objectives and targets. The following environmental aspects have to be considered, as a minimum, by the AE Group:

Waste (e.g. paper, ) Energy consumption Use of hazardous materials and preparations All Processes environmental impacts





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Trend analyses of the significant environmental aspects are made in order measure the effectiveness of the implemented actions and to prioritise further actions for continuous improvement.

5.1.3 Legal and Other Requirements The responsibility for the identification and effective implementation of the applicable legal and other requirements is allocated to the environmental and safety co-ordinators which has the required qualifications to perform these tasks in compliance with the local regulations. All AE Group of companies are responsible to allocate an Environmental and Safety coordinator for the follow-up of legal, ISO 14001 and OHSAS 18001 requirements. These coordinators are directly responsible to Top Management and have the necessary authority to inform company workers, suppliers, sub-contractors and customers about the changes.

5.2 Quality, Environmental and Safety Policy The AE Group Quality, Environmental and Safety policy is defined by management in compliance with the overall AE Group policies and objectives, and the external requirements (market, customer ...) in order to continuously deliver customer needs. Each AE Group of Company will translate the AE Group Quality, Environmental and Safety policy into a company specific policy which has to be reviewed for compliance with the Group policy by Group Quality prior to issue.

5.2.1 Company Mission Statement The company mission statement gives purpose and focus to the day-to-day contribution of the organisation. The mission statement has a prominent place as the foundation for the people management philosophies and procedures.





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AE Group Mission Statement: AE Group wants to reflect a responsible citizenship in business activities around the world. We aim for independent, focused and global growth of the organisation, with the ultimate goal of making more money now and in the future, by concentrating its efforts and resources on innovation, technology and continuously improving our quality, service, performance and price to ensure delivery to customers needs. AE Group will ensure a safe and challenging work environment in which employees can contribute and develop to their fullest potential. AE Group is: Independent: Ensuring the self financing character and continuity of the company. Focused: AE Group will stay within its chosen field of operation, innovating, developing, and designing within its provided electrical and mechanical solutions. Globally Growing: The increasing globalisation of our clients and markets requires a truly international growth strategy for services, processes and organisation to exploit the opportunities offered. Innovative: Breakthroughs in research, product development by third parties and marketing to ensure our future and realise our growth potential. Continuously Improving Quality: We earn customer satisfaction and loyalty by consistently and accurately delivering customer needs at the first time, just in time, in full, with correct and developing processes and services. Environmentally Responsible: Minimising the environmental impact of our processes and services. Continuously Improving Safety: We are committed to ensure Safety prior to all processes and to develop and to be in conscious that nothing is important then Safety and Safety requirements.





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5.2.2 AE Group Quality, Environmental and Safety Policy AE Group Head Office, the corporate co-ordination, service and support headquarters for the AE Group of companies is committed to continually improve the Quality, Environmental and Safety performances of the AE Group of companies. It is the policy of our company that the function of Quality, Environmental and Safety Management exists in each function to the degree necessary to ensure that AE Group as a whole will strive to business excellence through the following objectives:

To create employee awareness of the impacts of their activities and performances on the environment, safety and the quality of our processes and services through communication and active participation in Quality, Environmental and Safety Management related issues.

To deliver customer needs at the first time, just in time, in full, with correct and developing processes and to involve customers and suppliers in the environmental and safety aspects of our products and processes in order to enhance customer satisfaction.

To develop our suppliers in order to continually improve their performance related to quality, safety and environmental issues, delivery and service.

To improve continually the effectiveness and efficiency of our processes and services in order to strive to Zero defects, Environmental and Safety and Right first time with the

ultimate goal to achieve the company objectives and customer satisfaction. To ensure necessary resources for providing Quality, Environmental and Safety

requirements and to reduce the consumption of these resources. To comply with the ISO 9001:2000 Quality System requirements, ISO 14001:2004

Environmental System requirements, OHSAS 18001:2007 Safety Requirements and the specific customer requirements.

To take into consideration the product and service safety with regard to employees, customers and users.

To comply with local and international legal and regulations and sector requirements in every process of work.

Obligate to take necessary preventive actions for safety and environmental accidents and occupational illness.

The suitability, effectiveness and efficiency of the entire Quality, Environmental and Safety Management System will be periodically reviewed by management and updated as part of our continual improvement process.





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5.3 Quality, Environmental and Safety Management System Planning 5.3.1 Business Plan

The AE Group Board annually organises a three days strategic meeting to review the long term strategy of AE Group. The outcome of this meeting is the framework for the establishment of the AE Group

Objectives for the coming 1 to 3 years. These objectives are reviewed and discussed with AE Group management and company managements to review and develop the company Strategic Plan. The AE Group objectives are communicated in writing to company managements. Company managements establish a Performance Plan according to the AE Group Objectives a Customer Specific Requirements and Legal Requirements. The progress versus the performance plan is reviewed quarterly during the company Board meeting. Deviations from the performance plan are explained and required actions are established in case of negative deviation. A new estimate for the rest of the year will be presented. The financial and processes performance plans are translated into targets which can be physically measured (KPI, PI) and the performance versus the target is measured and reported on a weekly basis. Objectives are established per functional responsible area based on the AE Group objectives and specific customer needs. Environmental related objectives and targets are defined based on the environmental analysis and the applicable regulations related to environmental protection. The required activities to be performed are defined based on the significance of the applicable environmental aspect. Safety related objectives and targets are defined based on risk assessments and future risk probabilities that can occur. Road map of Hazard identification, classification and evaluations are defined and specified in the related procedures of this Quality Manual. The objectives are translated into KPIs and the performance is monitored through the IQ

System and is reviewed quarterly by management during the Quality, Environmental and Safety Management Review meetings.





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5.3.2 Environmental and Safety Management Program The required activities to be performed, responsibility allocation and target dates to achieve the defined environmental and safety objectives are laid down in the environmental and safety program. The effective implementation of this program is regularly reviewed by management and environmental and safety applications are updated accordingly regarding to new product, technology, service or process modifications. In the execution of Environmental and Safety programme, Environmental and Safety aspects that are specified before execution; are reviewed and evaluated regarding to effects of actions.

5.3.3 Hazard Identification, Risk Assessment and Determining Controls For all actions, for visitors and company workers that are eligible to reach our construction sites and for customer or company based probable emergency situations, risks are determined and evaluated and procedures are released for controlling and implementation of preventive actions. In these risk assessments; taken preventive actions should;

Be proactive, and eligible for the structure and timing of emergency situation Be compensate with Safety Management Programme and Objectives Be eligible to companies current situation

It is important to take the necessary actions on time and in full-effective. Management Representative and Safety Committee are responsible for hazard identification and risk assessment operations planning, evaluations and executions as specified in this Manual. Safety Committee is free to decide the participation of workers to these studies and information provided to workers.

5.4 Responsibility, Authority and Communication 5.4.1 General

The functional responsibilities are defined in the organisation chart of AE Group. The organisation chart of all offices is reviewed and updated monthly and communicated to all employees.





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The management responsibilities are laid down in the Statement of function. These are reviewed with the personnel concerned and approved by the functional responsible manager.

5.4.2 Responsibility for Quality The personnel responsible for Quality are provided with the required authority to stop the installation in case the applicable product, process, environmental or safety requirements are not met. The effective implementation of the required actions as a result of the installation stop must be verified and approved by Quality prior to restart of installation. Management responsible for corrective action will be immediately informed and the effectiveness of the agreed corrective actions is verified by Quality. The responsibility for Quality will be delegated to competent personnel in order to achieve that specified requirements are met during all shifts of installation.

5.4.3 Management Representative The Group Director for Quality, Environmental and Safety Management is appointed to perform the duties of Management Representative for the AE Group. The Company Quality Manager is appointed to perform the duties of management representative for the applicable AE group companies. The management representative has the responsibility and authority to: Ensure that the Quality, Environmental and Safety Management System is established,

implemented and maintained in accordance with the ISO 9001:2000 Quality System standard, ISO 14001:2004 Environmental Management System and OHSAS 18001:2007 Occupational Health and Safety Management standards.

Report on the performance of the Quality, Environmental and Safety Management System to management

Continually review and improve the suitability and effectiveness of the Quality, Environmental and Safety Management System.

5.4.4 Customer Representative

Project Management and Engineering and Estimation takes the lead to identify the specific customer requirements and to communicate these to the personnel involved. The effective implementation of the specific customer requirements is the responsibility of the functional responsible persons in the multidisciplinary project team.





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5.4.5 Communication 5.4.5.1 Internal Communication

Management is responsible to communicate the Quality, Environmental and Safety Policy, objectives and any other Quality, Environmental and Safety related issues throughout the organisation in order inform all employees in an effective and appropriate way (top down). All employees are requested and encouraged to take initiatives to implement applicable Quality, Environmental and Safety related elements within their area of responsibility which will be taken into account during the development of procedures and instructions (bottom up). Quality, Environmental and Safety Management is responsible to provide all employees with the required data related to the performance of the applicable processes and the effectiveness of the implemented Quality, Environmental and Safety Management System.

5.4.5.2 External Communication Receipt, handling and reply to external inquiries (customers, suppliers ...) are performed by the Quality, Environmental and Safety Management Representative and Procurement Manager. Product related environmental aspects which will have a significant impact on the environment are communicated to the market trough product leaflets. Process related environmental aspects are not of such nature to communicate externally but for safety requirements, all customers, visitor, sub-contractors or suppliers that are included in our construction or work site must be provided with necessary safety information.

5.5 Management Review Company management reviews the suitability and effectiveness of the company Quality, Environmental and Safety Management System quarterly. These reviews may be included in standard company meetings and frequency may be increased if performance is not satisfactory. The agenda for this review meeting must include one or more of the following elements whereby each element is reviewed at least once per year:

1. Quality, Environmental and Safety Policy 2. Objectives 3. Documented Quality, Environmental and Safety Management System 4. Results of Internal Audits





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5. Internal Nonconformities 6. Feedback from Customer (complaints, customer satisfaction data ...) 7. Supplier Quality Performance 8. Results of External Audits 9. Human Resource Management (training, competencies ...) 10. Continual Improvement (IQ, corrective and preventive actions, environmental and safety

requirements ...) 11. Environmental and Safety Program. 12. Compliance with Applicable Environmental and Safety Regulations.

The decisions and required actions resulting from the management review meeting will be documented and the effective implementation will be monitored and reviewed at the start of every management review meeting. The final conclusion whether or not the quality element reviewed is effective or not effective

must be included in the management review report.





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PART 2 CHAPTER 6: PROVISION OF RESOURCES

6.0 Provision of Resources The financial and personnel resources to develop, implement, maintain and continually improve the Quality, Environmental and Safety Management System are put in place in order to be able to meet customer needs and company objectives.

6.1 Human Resource Management 6.1.1 General

The selection process of new employees is done on the basis of the required competencies to enable them to perform the required tasks and to contribute to the implementation of the company objectives in an effective and efficient way. All competencies required for the activities to be performed are laid down in the competence matrix per function which is also the basic input for the development of overall the training plan. As a result of this employees are provided with the required training in order to enable them to perform the allocated tasks and to achieve the required objectives. Personnel provided for Quality, Environmental and Safety issues; have to be trained on these issues. The effectiveness is measured by the functional responsible manager and appropriate actions are defined and implemented if required.

6.1.2 Competence, Awareness and Training All employees are provided with the required information in order to enable them to participate in an effective and co-operative way to the development and implementation of the Quality, Environmental and Safety Management System and the achievement of the company objectives in order to be able to deliver customer needs.

6.1.2.1 Process Design Skills Appropriate resources and facilities are available to process design inputs by utilising CAD systems. These systems are compatible with customer systems. Development engineers have the appropriate qualification to use the required techniques such as geometric dimensioning and tolerance, value engineering, design of experiments, FMEA, finite element analysis, ... for specific projects.





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6.1.2.2 Training The required training needs are defined by the functional responsible manager and are dependent on: Competencies required Employee performance appraisal data Company objectives to be achieved Customer specific requirements The training activities to perform are laid down in a yearly training plan and the training activities carried out are recorded. New employees will go through an introduction programme in order to familiarise them with the applicable policies, procedures and any other documentation required to perform their work. This is also applicable for employees which are allocated with any new task.

6.1.2.3 Training Effectiveness The employee performance within his allocated responsibility is the basis for this assessment and is assessed by means of: Job performance appraisal by the functional responsible manager Internal audits Achievement of Quality objectives Effective implementation of customer specific requirements.

6.1.2.4 Employee Motivation, Empowerment and Satisfaction The satisfaction, motivation and involvement of employees and their perception of our organisation is a major input for management to strive to continual improvement of our performance. This will be measured in an indirect way by means of Key Performance Indicators (KPI) and in a direct way by means of an employee satisfaction survey. 1. Key Performance Indicators (KPI). 1.1 Individual employee development as a strong satisfier which includes:

Training Employee participation in training Internal promotion





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1.2 Employee safety and security feeling which includes: Accident rate

1.3 Indirect indicator for employee dissatisfaction which includes: Absentee rate (less than 30 days) Number of employees who resigned spontaneously.

These key performance indicators to determine the employee satisfaction are laid down in IQS manual Human Resource Management process - and are monitored through the IQS report. 2. Employee Satisfaction Survey The employee satisfaction and awareness in relation to their job performance is measured by means of an employee satisfaction survey. This measurement may be integrated in the Performance Management Process (employee performance appraisal). The result will be analysed and reviewed by management and appropriate actions will be taken as part of our continual improvement process. The content of the questionnaire as well as the measurement frequency is adaptable to local company needs as decided by management during the management review meetings.

6.2 Infrastructure 6.2.1 Project Planning

The processes are laid down in a process flow chart and discussed in the project team. Project layouts are developed by the allocated Project Teams based on the agreed process flow chart in close co-operation with Project engineering.

6.2.2 Contingency Plans The key processes and equipments are defined and appropriate actions are laid down in the contingency plan in order to assure the deliveries to customers in case of emergency.

6.3 Work Environment 6.3.1 Personnel Health & Safety

The responsibility for Health and Safety is allocated to a qualified Safety Engineer (safety coordinators). Health and Safety

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