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PR VIDERS’ COUNCIL

2011Annual Report

2011annualreport:Layout 1 5/4/2012 3:39 PM Page 1

2011

MEMBERS

Accept, Inc. • Action for Boston Community Development (ABCD) • Advocates, Inc. • AIDS Project Worcester • Alternatives for Community & Environment •Alternatives Unlimited, Inc. • Amego, Inc. • Amherst Survival Center • Anchor to Windward, Inc. • Associated Early Care & Education • Associates for Human Services • Assumption College • Barry L. Price Rehabilitation Center • Bay Cove Human Services • Beaverbrook STEP, Inc. • Bedford Youth & Family Services • Berkshire Area Health Education Center, Inc. • Berkshire County Arc • BerryDunn • Beta Community Partnerships • Beverly Children's Learning Center, Inc. •BlumShapiro • Boston Center for Community & Justice • Boston Center for Independent Living • Boston Partners in Mentoring, Inc. • Bridgewell • Bristol Elder Services • Brockton Area Arc • Cambridge Community Services • Cambridge Family & Children's Service • Career Resources Corporation • Casa Esperanza • CasaMyrna Vazquez • CASPAR, Inc. • CBIZ Tofias & Mayer Hoffman McCann P.C. • Center for Human Development • Center for Living & Working, Inc. • Centro Las Amer-icas • Cerebral Palsy of Massachusetts • Chelsea-Revere-Winthrop Elder Services • Children's Services of Roxbury • Choice Community Supports, Inc. • Citizens Bank • Citizens for Adequate Housing, Inc. • City Mission Society of Boston, Inc. • Coastal Connections, Inc. • Committee for Boston Public Housing • Communities for People • Community Care Services • Community Caring • Community Connections, Inc. • Community Counseling of Bristol County • CommunityEnterprises, Inc. • Community Resources for Justice • Community Service Network, Inc. • Community Work Services • COMPASS • Cotting School, Inc. • Council ofSocial Agencies of Hampshire County • DeFran Systems • Delta Projects, Inc • Dianne DeVanna Center • Dimock Community Health Center • Doc Wayne AthleticLeague • Dorchester Youth Collaborative, Inc. • Downey Side, Inc. • Dunbar Community Center, Inc. • Early Childhood Centers of Greater Springfield • East End House• Eaton Apothecary • eHana • Eliot Community Human Services • Employment Options • Enterprise Fleet Management • Fall River Deaconess Home • Family Continuity (FCP, Inc.) • Family Day Care Program, Inc. • Family Life Support Center, Inc. • Family Service of Greater Boston • Friends of the Homeless of the SouthShore • Friendship Home, Inc • Gardiner Howland Shaw Foundation • Greater Marlboro Programs, Inc. • Habilitation Assistance Corporation • Health Resources inAction • Highland Valley Elder Services, Inc. • Hildebrand Family Self-Help Center • Hill Associates • Hirsch Roberts Weinstein LLP • HMEA • Home Care Alliance ofMassachusetts, Inc. • Human Resources Unlimited • Human Service Forum • Immigrants Assistance Center • Independence Associates, Inc. • Independent LivingCenter of North Shore & Cape Ann • Independent Living for Adults with Special Needs, Inc. • Insource Services, Inc. • Inter-Church Council of Greater New Bedford• James F. Farr Academy • Jane Doe, Inc. • Jewish Family Service of Western Mass. • John F. Kennedy Family Service Center • Justice Resource Institute • Kennedy-Donovan Center • Kevin P. Martin & Associates • Key Program • KeySteps • Krokidas & Bluestein LLP • Lawrence Family Development & Education Fund • LembergChildren's Center • Lena Park Community Development • Leonard, Mulherin & Greene, PC • Life Resources • Lifelinks, Inc. • Lifeworks, Inc. • Lowell Transitional Living Center, Inc. • Lutheran Social Services of New England • MAAPS (Mass. Association of 766 Approved Private Schools) • Manet Community Health Center, Inc.• Marblehead Counseling Center, Inc. • Markman Children's Programs • Martha's Vineyard Community Services • Mass COSH • Mass Energy Consumers Alliance •Massachusetts Council for Home Care Aide Services, Inc. • Massachusetts Council on Compulsive Gambling • Massachusetts Down Syndrome Congress • Massachusetts Society for the Prevention of Cruelty to Children • May Institute • Mental Health Association of Greater Lowell • Mental Health Resources Plus •METCO, Inc. • Metrowest Center for Independent Living • MetroWest Mediation Services, Inc. • Monomoy Community Services • Moody • More Than Words, Inc. •Morgan Memorial Goodwill Industries • Multicultural AIDS Coalition, Inc. • Multicultural Community Services of the Pioneer Valley, Inc. • My Turn, Inc. • New BedfordWomen's Center • New North Citizens' Council, Inc. • NFI Massachusetts • North Charles Foundation • North Suffolk Mental Health Assn. • Northeast Arc • Northeast Center for Youth & Families • NuPath, Inc. • Old Colony YMCA • On The Rise, Inc. • Our Father's House, Inc. • Oxford Street Day Care Center • P.R.I.D.E.• Parent/Professional Advocacy League, Inc. • Partners for a Healthier Community • Partners for Youth with Disabilities • Pathways for Change • Pathways for Children • Pathways to Wellness • People, Inc. • Pine Street Inn • Polus Center • Preschool Enrichment Team, Inc. • Professional Center for Child Development • Project Cope, Inc. • Project Independence (Greater New Bedford Adult Day Health Care Center) • REACH Beyond Domestic Violence • Rehabilitative Resources •Residential Support Services • RFK Children's Action Corps • River Valley Counseling Center • Riverbrook Residence, Inc. • Road to Responsibility • Roxbury Youthworks, Inc. • Runkle Extended Day Programs, Inc. • Safe Passage, Inc. • SCM Community Transportation • Sentenia Systems, Inc. • Sequest Technologies •ServiceNet, Inc. • Seven Hills Foundation • Shared Living Collaborative • SHED, Inc. • Social Enterprise Alliance, MA Chapter • Solutions for Living • South Bay Mental Health Center, Inc. • South End Community Center, Inc. • Southeast Center for Independent Living • SPAN, Inc. • SPINUSA, Inc. • Springfield College • Springfield Jewish Community Center • Square One • St. Mary's Women and Children's Center • Strongest Link AIDS Services • Sunshine Village • Tapestry Health• TD Insurance • The Association For Community Living • The Bridge of Central Massachusetts, Inc. • The Captive Advantage, LLC • The Children's Study Home •The Edinburg Center • The Home for Little Wanderers • The Ledges Workshop • The Mentor Network • The Northeast Independent Living Program • The Transformation Center • Transition House, Inc. • United Cerebral Palsy of MetroBoston • United Neighbors of Fall River • United Way of Pioneer Valley • Urban Leagueof Springfield • Urban Revival, Inc. / City Life / Vida Urbana • Valley Educational Associates, Inc. • Victory Human Services • Vinfen • VISIONS, Inc. • Volunteers ofAmerica Massachusetts • Walpole Area V.N.A. • Waterstone Retirement Services • Wayside Youth & Family Support Network • WCI - Work, Community, Independence • Webster Square Day Care Center • Wellmet Project, Inc. • West End Day Nursery of New Bedford • Western Massachusetts Training Consortium •Westport Associates • Willis Center • Woburn Council of Social Concern • Worcester Comprehensive Education & Care • WORK, Inc. • Youth Villages, Inc. • YWCAof Western Mass

Formed in 1975 to support the care-giving sector and influence and direct public policy change, the Providers’ Council is

the state’s largest human services membership association.


About the Providers’ CouncilThe Providers’ Council is a statewide association composed primarily of nonprofit, community-based, care-giving organizations that provide human services, health, education and employment supports. The Council offers high-quality public policy research, advocacy opportunities, communication and information, education and training, publications, networking opportunities, and business partnerships.

Formed in 1975 to support the care-giving sector and influence and direct public policy change, theProviders’ Council is the state’s largest human services membership association. The organization, which receives its primary support from members and business partners, is widely recognized as the official voice ofthe Massachusetts community-based human services sector.

A diverse board of directors, representative of member organizations, governs the Council and is committedto its values. The Council’s mission is to promote a healthy, productive and diverse human services industry. In addition, the Council highlights the economic benefit that the human services sector provides to the localand state economies. The sector, which employs more than 185,000 individuals throughout the state, helpsto care for vulnerable populations.

The Council adheres to the following organizational values:

• We are committed to the delivery of superior, accessible, community-based services that meet the needs ofone in ten Massachusetts residents.

• We seek to serve the public and human service providers by identifying opportunities and taking action onissues where provider and public interests are aligned.

• We believe that the public, clients and consumers are best served through private community-based caresupported by fair and adequate funding.

• We value results, success and transparency.

• We are committed to promoting integrity, credibility and responsibility in the human services sector.

• We are dedicated to the development and maintenance of a diverse membership, representative of humanservice providers in Massachusetts.

PR VIDERS’ COUNCIL


We look to fulfill The Caring Force’s mission of “Empowering people, strengthening human services.”


From the Chair and PresidentDear Members and Friends:

Over its 36-year history, the Providers’ Council has generated high-quality public policy research and many opportuni�es to engage in advocacy on Beacon Hill andCapitol Hill. In 2011, though, the Council took this one step further by crea�ng a grassroots advocacy movement that captures the commitment, energy and compassion of individuals who share a vision for a stronger human services system.

At the Council’s 36th Annual Conven�on & Expo in late November, The Caring Forcewas born. Only five weeks a�er the launch, 1,300 members of The Caring Force hadsigned pledge cards or visited the website to take ac�on. The movement will con�nue to grow through 2012 as we build a dedicated coali�on of workers, board members, clients, volunteers, execu�ves, elected officials and families.

In addi�on to launching The Caring Force, the Council and its members had a landmark year in 2011 in many other ways. Together, we secured $10 million for low-paid workers through a Salary Reserve in a supplemental budget, launched anupdated Providers’ eAcademy® — our online learning management system — andsupported innova�on through our first What A Great Idea! contest.

Last year, the Council also focused on suppor�ng our members and their missions. We held member breakfasts and legisla�ve forums in different regions of the state to discuss issues with members and cheered when two more Simmons College/Providers’ Council scholarship recipients graduated with their master’s degrees. Wealso created a statewide mentoring program, The Leadership Ini�a�ve, as a way tobe�er prepare our qualified staff for careers as future leaders of this cri�cal sector.

We know that with your con�nued support and efforts, 2012 will be an even greatersuccess for the Providers’ Council and its membership. We look to fulfill The CaringForce’s mission of “Empowering people, strengthening human services.”

Sincerely,

Sheri McCann Michael WeekesBoard Chair President/CEOApril 2012

Sheri McCannBoard Chair

Michael WeekesPresident/CEO


While a slumping economy finally showed signs of rebounding in 2011, it was only thanks to the constant efforts of the Providers’ Council and itsmembers that a Salary Reserve was secured for low-paid employees after several years of omission.

Although elected officials didn’t pass a Salary Reservein the FY ’12 budget, that didn’t stop the organizationand its members from fighting for the fund’s inclusion during the supplemental budget deliberations later in2011. At that time, a $10 million Salary Reserve —the first distributed since FY ’09 — was secured.

Members rallied behind the Salary Reserve, participated in a lobby day and sent a record 3,600letters to lawmakers to show support for the fund.Nearly 200 board members of human services organizations also signed a letter of support. Countless phone calls to the Governor’s office paidoff when he signed the $10 million Salary Reserveinto law at the end of October.

The Council also introduced The Caring Force, a grassroots humanservices advocacymovement, whichwill bring together

human services stakeholders from all corners of thestate. After its launch in November, more than 1,300users visited The Caring Force site to take action beforethe end of the year.

But the organization focused on more than salariesand The Caring Force in 2011. The Council introduced

an ambitious agenda on Beacon Hill, filing six billsthat addressed health insurance, tuition remission,loan repayment and purchasing from social enterprises. Almost all the bills have had a legislativehearing and are moving through the State House.

The Council took aleadership role onother legislation onBeacon Hill, supporting bills thatwould allow the stateto create retirementplans for nonprofit employees, revamp the way children and families receive services and ban the useof some aversive therapies. The organization also opposed bills that could have forced nonprofits tomake payments in lieu of taxes (PILOTs)

Advocacy went far beyond Beacon Hill. The Councilreached an agreement with the City of Newton overcharging for trash pickup at group homes, and tookpart in a campaign to protect the charitable giving incentive on Capitol Hill by working with members towrite letters and make phone calls to Sens. John Kerryand Scott Brown.

In addition to fighting for funding for services, members rallied against an income tax rate cut thatpulled more than $110 million out of the state’s revenues. And capitalizing on the success of its firstlegislative forum in 2010, the Council’s forums on theSouth Coast and in Suffolk County in 2011 informedmembers and legislators about the Council’s legislative priorities.

A $10 million Salary Reserve — the first distributed sinceFY ’09 — was secured for the lowest-paid workers


The Council’s legislative forums on the South Coast and in Suffolk County informed members and legislators

about the Council’s legislative priorities.


BlueStateDigital’s Jascha Franklin-Hodge and social media experts from member organizations

helped colleagues understand social media tools to strengthen their relationships.


Like many organizations, the Providers’ Council spent2011 examining how a blend of traditional mediaand new media technologies — including socialmedia — could help enhance the public’s awarenessof the Council and the human services sector atlarge.

The Council held a social media seminar in April, inviting JaschaFranklin-Hodge,the founder andchief technologyofficer of BlueStateDigital(BSD), to speak

about social media marketing. Experts from memberorganizations helped colleagues understand socialmedia tools to strengthen their relationships.

The Council engaged with BlueStateDigital for a website and communications consulting. BSDlaunched a site for The Caring Force and began workwith the Councilon messaging.

Implementing aneffective blend oftraditional andnew media strategies, the Council leveraged these vehicles togenerate a high amount of media coverage. TheCouncil received mentions in The Associated Press,the Boston Globe, the Boston Herald, the HaverhillGazette, the Springfield Republican and the StateHouse News Service, as well as other national and

regional references on television, in newspapers andon the radio.

The Council’s social mediasites grew exponentially in2011. The Council sent1,200 new tweets to morethan 1,650 followers onTwitter, a 65 percent increase in followers since2010. The Council now has 175 videos on its YouTubepage, which have received 7,100 views — a significant increase from80 videos and 1,300 views just one year ago. A campaign to secure a Salary Reserve resulted in arecord 3,600 emails being sent to Beacon Hill andmembers were also successful in reaching lawmakersthrough Twitter and Facebook.

The Caring Force became a communications tool inits own right in 2011. By the end of the year, nearly1,300 members of The Caring Force had visited thewebsite and taken action, whether it was signing apetition, sending a letter to their legislator or encouraging their friends and colleagues to sign up.Facebook took off with The Caring Force, wheremore than 100 people have already “Liked” the pageand engaged with The Caring Force.

The Council also continued to expand the reach ofthe Providers’ Council e-Digest, which goes out biweekly to more than 3,100 individuals; and the Academy of Learning & Exchange (ALEX) e-mail,which is sent biweekly to nearly 5,800 people.

The Council’s social media sites grew exponentially in 2011... its YouTube page has 175 videos and 7,100 views


The Providers’ Council’s Academy of Learning and Exchange (ALEX) grew more robust in 2011. Withexpanded diversity programs, graduate-level certificate and scholarship programs, supervision series, tuition remission program and other new trainings — as well as the transition of Providers’ eAcademy® to a new online learning platform —nearly 15,000 individuals benefitted from the Council’s ALEX programs in 2011.

The Council’s online learning management system,Providers’ eAcademy®, transitioned to a new platform to provide our members with cutting-edge

functionality and top-of-the-line content. Now powered by EssentialLearning, Providers’

eAcademy® offers its 13,500 users access to morethan 650 online courses, specifically designed forhealth and human service providers. The new platform provides agencies with expanded functionality, including crosswalks to accreditation,the ability to build career pathways and the optionto automate training assignments. Since its inceptionin 2005, Providers’ eAcademy® has helped its usersearn more than 5,300 credentials through the Council’s Human Services Credentialing Program.

In conjunction with Simmons Graduate School of Social Work, the Council — for a sixth year — wasable to offer a full scholarship valued at over$60,000. Derek George of Community Connectionsin Taunton started the Master in Social Work program with a focus on Urban Leadership in the fall.

In partnership with Suffolk and Clark universities, theCouncil offered the Certificate in Nonprofit HumanService Management with the option of AdvancedStudies in Administration and Finance. Since 2002,more than 350 futurehuman services sectorleaders have graduated from thisprogram. About 20percent have gone onto complete their master’s degree, using the credits they earned in these certificate programs.

The Council also held 29 trainings in 2011, educatingmore than 300 participants. The trainings includedour six-part Certificate in Supervision Series, as wellas workshops on “Team Building,” “Performance Management” and “Managing Challenging Employees” for more experienced supervisors. Weexpanded the number of trainings we offered byadding a new workshop called “Interrupting Racism,”which was held three times due to high demand. The Council helped providers keep up with major regulation changes by offering a session on thechanges in the Criminal Offenders Record Inquiry(CORI) program. It also offered several free or low-cost webinars, giving members even more trainingoptions for their workforce.

The Council’s Tuition Remission Program, now in its12th year, offers tuition remission for undergraduateclasses at Massachusetts public colleges and universities. More than 150 employees used this program in 2011 to work towards a bachelor degreeor increase their skills and knowledge.

Providers’ eAcademy ® offered its 13,500 users access to more than 650 online courses in 2011


In conjunction with Simmons Graduate School of Social Work, the Council —

for a sixth year — was able to offer a full scholarship valued at over $60,000.


36th Annual Convention &ExpoMore than 1,000 friends of the human services sector celebrated the industry, gained knowledgefrom 31 professional development workshops, networked and visited nearly 80 exhibitors duringthe Providers’ Council’s 36th Annual Convention &Expo, #transformations. The event was held at theBoston Marriott Copley Place on November 29.

The theme — “#transformations” — reflects boththe mission of the Council’s members to change thelives of those people they serve and emphasizes theways our sector is changing as organizations findnew ways to grow and strengthen programs,agencies and their workforce.

The event’s keynote speaker, Travis Roy, shared his inspiring story of triumph over adversity and his efforts with The Travis Roy Foundation, which seeks

to help spinal cord injury survivors and fund researchfor a cure. Roy, who was paralyzed from the neckdown 11 seconds into his first shift of his first collegiate hockey game for Boston University, told attendees that he decided to set new goals after hisinjury and has raised millions of dollars for research.

The convention also featured a number of new workshop offerings designed to address the most current issues and trends facing human service nonprofits. Highly rated workshops included those on payments in lieu of taxes (PILOTs), autism standards,bed bugs, mergers and employee morale.

Key Program CEO Bill Lyttle hosted the Peer ProviderAwards with humor and a depth of understanding of the challenges that providers face.

For the eighth straight year, The Joan Newton Memorial Scholarship provided support so thatmany people who may otherwise have been unableto participate in the convention were able to do so.A special thanks goes to our sponsors and a recordnumber of exhibitors, who help make the conventiona success year after year.


Our 2011 Awards of Excellence recipients:• Gerry Wright Direct Service Employee of the Year

Jane Banks, Center for Human DevelopmentAshley McDonough, Seven Hills Foundation

• Executive Director of the YearStan Connors, Bay Cove Human Services

• Supervisor of the YearKelli Hyland, Bridgewell

• Media Award90.9 WBUR

• Legislators of the YearSen. Michael RodriguesRep. Vinny deMacedo

• State Employee of the YearRebecca Christie, Department of DevelopmentalServices

• Municipal Partner of the YearAyanna Pressley, City of Boston

• Ruth M. Batson Advocate of the Year AwardBrian Condron, The Home for Little Wanderers

• Business Partnership of the YearTony Depalo, Agawam Medical Supply

• Volunteer of the YearCarrie Lemelin, The Association For Community Living

• Innovator of the YearWORK, Inc.

Our 2011 Peer Provider Awards recipients:• City Mission Society of Boston• May Institute• MSPCC• Square One• Family Continuity

Chair’s Award for LeadershipThe Chair’s Award for Leadership is presented to aboard member for his or her exemplary leadershipthroughout the year:Mike Moloney, HMEA

2011 Convention Sponsors• Advocates, Inc. • The Association for

Community Living• Bay Cove Human Services• Casner & Edwards LLP• The Children’s Study Home• Citizens Bank Foundation• Communities for People• Community Resources for

Justice• Delta Dental• Delta Projects• EMC2

• Family Service of Greater Boston

• Gardiner Howland Shaw Foundation

• HMEA• Justice Resource Institute• Key Program• Kirkland Albrecht &

Fredrickson, LLC• Krokidas & Bluestein

• Marriott Copley Place Hotel, Boston

• Massachusetts Behavioral Health Partnership

• The MENTOR Network• NFI Massachusetts• Northeast Arc• Oppenheimer & Co. Inc.• People’s United Bank• Pine Street Inn• Public Consulting Group• Michael Ripple• ServiceNet• Seven Hills Foundation• Sovereign Bank• TD Insurance• United Way of Pioneer

Valley• Vinfen• Michael Weekes• Worcester Comprehensive

Education and Care

36th Annual Convention & Expo


The Council’s ISE Committee designed the“What A Great Idea!” contest in an effort to help

member agencies move forward with their innovative ideas for new social enterprises.


The Council’s “What A Great Idea!” contest helped member agencies advance their innovative ideas

The Council remains committed to providing human services agencies with information & tools they need

The Providers’ Council continued its efforts to supportinnovation and social enterprise in Mass. by launchingits first “What A Great Idea!” contest. The Council’s Innovation & Social Enterprise Committee (ISE) designed the contest in an effort to help memberagencies move forward with their innovative ideas fornew social enterprises. The ISE Committee selectedthree winners in the fall: HMEA, Justice Resource Institute and the Massachusetts Council on Compulsive Gambling.

As an award, the three winners will receive a combination of mentoring from peer agencies with social enterprises, help from local consultants involvedwith the Massachusetts Chapter of the Social

Enterprise Alliance and assistance with a business ormarketing plan from university graduate students.

In addition to the “What A Great Idea!” contest, theCouncil also expanded its Innovator Directory and Innovator Profiles, located on the Council’s website atwww.providers.org. These profiles showcase ourmembers that have innovative models and practicesfor sustaining human services and those agencies thathave already established social enterprises. Fourteenagencies have profiles on the website.

The Council also continued its leadership role with theMassachusetts Chapter of the Social Enterprise Alliance.

In its continued efforts to provide human serviceagencies with the information, tools and training tostrengthen our sector, the Providers’ Councillaunched a new partnership with GrantStation, aleading online grant-seeking resource. This new member benefit enables members to have access toa wide array of funding information and resources, aswell as a searchable database of grants.

The Council’s job board,Jobs with Heart, received3,500 hits, proving itself tobe a major resource forthose looking for humanservices jobs. It continues

to be a free member benefit that helps to attract thebest candidates to our members’ agencies.

The Council also continues to offer high-quality services and savings through its eight Endorsed Business Partners. The Council was able to secure another low insurance rate from Delta Dental andlock in pricing for two years. The slight increase is thefirst for Council participants in three years and therate is still well below the industry average. TheCouncil keeps its members informed on potentialsavings, new programs, and special promotionsthrough monthly Member Benefits News Alerts, in-person visits and phone calls.


In just its first month, 1,300 individuals took action on behalf of The Caring Force and 3,000 visited the website

The Leadership Initiative matched six member agency employees with mentors from other agencies

In an effort to put together an all-encompassinggrassroots advocacy movement that would supportthe human services sector, the Providers’ Councillaunched The Caring Force at its 36th Annual Convention & Expo in November 2011.

The Caring Force is a coalition of individuals affiliatedwith human services who care about creating a morepowerful and unified sector. It will allow volunteers,employees, board members, friends, families andconsumers to come together and — with one cohesive voice — advocate for our most vulnerableresidents and the caregivers who provide support.

After launching The Caring Force at the Annual

Convention & Expo in November and introducing awebsite at www.thecaringforce.org, the initiative really took off. In just its first month, 1,300 peopletook action on behalf of The Caring Force. Additionally, almost 3,000 people visited the websitein an effort to support the mission of “Empoweringpeople, strengthening human services.”

More than 40 Providers’ Council members signed upin 2011 to receive co-branded agency portals on thesite and committed to signing up their staff throughthe special pages. The Council also began the planning process for the first big Caring Force event:a rally at the State House to be held on April 2, 2012to launch The Caring Force’s agenda.

The Council continued to support and promote astrong workforce in 2011 by launching a new inter-agency mentoring program to cultivate the future leaders of the human services sector.

As many baby boomers plan to retire over the nextfive to 10 years, The Leadership Initiative: GivingBack to Move Forward, will help address the leadership vacuum by training qualified employeeswho are already in the sector. The program matchedsix member agency employees with mentors fromother agencies; matches were made based on skill interests and professional development goals. Thepairs will meet monthly for the one-year period thatbegins in January 2012, and they will work togethertoward specific, outlined goals.

The Council also continued to grow partnerships withvocational schools to encourage students to enterthe human services workforce. The partnerships with Durfee, Diman Regional, and Tri-County and Bristol-Plymouth regional technical high schools give students the opportunity to become credentialedthrough the Human Services Credentialing program.

The Council’s Workforce Committee also connectedwith additional schools by establishing internshipswith provider agencies, and successful new relationships were forged between Madison ParkHigh School and Community Work Services, TheHome for Little Wanderers and WORK, Inc. The committee also served on the Youth Committee ofthe Commonwealth’s Workforce Investment Board.


In just its first month, 1,300 people took action onbehalf of The Caring Force, and the website

received nearly 3,000 unique visitors.



Independent Auditor’s Report

Massachusetts Council of Human Service Providers, Inc., andHuman Service Providers Charitable Foundation, Inc.

Consolidated Summary of Revenue and ExpensesYear Ending December 31, 2011

REVENUE

Operating Revenue

Grant & Education Revenue

TOTAL REVENUE

TOTAL EXPENSES

Change in unrestricted net assets from operations

Total unrestricted non-operating loss

Change in temporarily restricted net assets

Total Change in Net Assets

The financial information above has been obtained from the Consolidated Audited Financial Statements of the MassachusettsCouncil of Human Service Providers, Inc. and the Human ServiceProviders Charitable Foundation, Inc. as of and for the year endingDecember 31, 2011, as audited by Kirkland Albrecht & Fredrickson,LLC. Original financial statements are on file in the business office.

Major Corporate Sponsors

$1,204,716

$363,087

$1,567,803

$1,488,965

$78,838

($46,361)

($22,490)

$9,987


• Bruce BirdVinfen Corporation

• Julia BurgessMartha’s Vineyard Community Services

• James CassettaWORK, Inc.

• Stan ConnorsBay Cove Human Services

• Lyndia DowniePine Street Inn

• John DrewAction for Boston Community Development

• Danielle FerrierRediscovery, Inc.

• Tom FisherCommunity Care Services

• John GardinerWorcester ComprehensiveEducation and Care

• Juan GomezCentro Las Americas

• James GoodwinCenter for Human Development

• Joanne HilfertyMorgan Memorial Goodwill Industries

• Diane IagulliDelta Projects, Inc.

• David JordanSeven Hills Foundation

• Donald KozeraHuman Resources Unlimited

• John LariveeCommunity Resources forJustice

• Leslie Tarr LaurieTapestry Health

• Joseph LeaveyCommunities for People

• William LyttleThe Key Program

• Steve McCaffertyChildren’s Study Home

• Sheri McCannNuPath, Inc.

• Jerry McCarthyNortheast Arc

• Thomas McLaughlinConsultant

• Michael MoloneyHMEA

• Jackie K. MooreNorth Suffolk MentalHealth Association

• Nancy MunsonBristol Elder Services

• Dan NakamotoNFI Massachusetts

• Pamela OgletreeChildren’s Services of Roxbury, Inc.

• Barbara PilarcikThe Association for Community Living

• Andy PondJustice Resource Institute

• Serena PowellCommunity Work Services

• Dora RobinsonUnited Way of PioneerValley

• Randal RuckerFamily Service of GreaterBoston

• Kenneth SingerBerkshire County Arc

• Paul SpoonerMetrowest Center for Independent Living

• Susan StubbsServiceNet, Inc.

• William TaylorAdvocates, Inc.

• Joan Wallace-BenjaminThe Home for Little Wanderers

• James WardEarly Childhood Centersof Greater Springfield

• Carlton WatsonWillis Center

• Gerry WrightCommunity Care Center

Providers’ Council Staff

• Kevin GilnackPublic Policy & CommunicationsAssociate

• Meg HelmingMembership Development Associate

• Tracy JordanFiscal Manager

• Rachel LurieWorkforce Development Membership Associate

• Michelle McKenzieEditor, The Provider

• Sara Morrison NeilEducation & Research Membership Associate

• Loraine StevensAdministrative Assistant

• Michael WeekesPresident/CEO

• Bill YelenakDirector of Public Policy & Communications

Consultants• Robert E. Cowden, III

Legal Counsel• Pat Dal Ponte

Graphic Designer• Velma Jeffers

Convention Marketing• Jill Moran

Convention Manager• Michael Ripple

Special Consultant & Cartoonist• Lisa Simonetti

Legislative Consultant

Board of Directors

Providers’ Council and Human Services Providers Charitable Foundation, Inc.250 Summer Street, Suite 237Boston, Massachusetts 02210p: 617.428.3637 | f: 617.428.1533www.providers.org

Thanks to the following member organizations for submitting photos to be used in this report:• The Association For

Community Living• The Home for Little Wanderers• HMEA

© 2012 Massachusetts Council of Human Service Providers, Inc. All Rights Reserved.


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