16/03/16 1 Presented by Catherine Smithson March 2016 Prosci Community of Practice Webinars Project Managers and Change Managers: partners in project success Introducing Being Human • Founded in 1993 • Our mission: develop change-capable people and organisations so they achieve the benefits of change. • Prosci Affiliate Australia and New Zealand. 2 “Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy
Transcript
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Presented by Catherine Smithson March 2016
Prosci Community of Practice Webinars Project Managers and Change Managers: partners in project success
Introducing Being Human • Founded in 1993 • Our mission: develop change-capable people and organisations so they achieve the benefits of change.
• Prosci Affiliate Australia and New Zealand.
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“Change is the law of life. And those who look only to the past or present are certain to miss
the future.” John F. Kennedy
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Prosci by the numbers • 1994 – Founded in Loveland
(Denver) Colorado, USA • 8 global Benchmarking
Reports • 16 years of longitudinal
research • 3,400+ research participants • 63 countries • 80% Fortune 500 companies • 30,000+ Certified practitioners
worldwide • 4,000+ Certified practitioners
Australia/New Zealand
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Build buy in for Change Management with Project Managers: Prosci Delivering Project Results Workshop
• 1 day • For Project Manager and teams,
IT specialists, BAs • Bring a current change • Apply tools to see connection
between adoption and usage and achieving results
• Includes $300 worth of Prosci cloud tools
• Sydney: April 27 • Melbourne May 17 • Other dates and locations on
our website • In house program also available
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Prosci 2014 Best Practices in Change Management Benchmarking Report
• 822 participants • 63 countries • Top 3 roles:
• Change Management team leader
• External consultant • Project team leader
• 244 pages • 38 new topics
The largest body of Change Management knowledge in the world.
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2% 2% 3% 5%
14%
15%
25%
34%
Middle East
Latin America
Asia and Pacific Islands
Africa
Europe
Canada
Australia and New Zealand
United States
Snapshot of participants
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Agenda
• Quotable quotes • Mythbusting • Roles and reporting
structures • Aligning and integrating
CM and PM • Your common challenges
and solutions • Q&A
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Quotable quotes
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“Change Management is the warm and fluffy stuff, the soft
side of change ”.
“As a senior Project Manager I would never take on a major
project without Change Management resourcing”.
“The focus of our Executives shouldn’t be only on building the solution, we should also
focus on getting our staff to use the thing!”
“My Project Manager still thinks Change
Management will slow the project down and cost
more… it’s hard to get buy in to do things differently”.
“My Change Manager and I are a team, partnering to deliver a
change that delivers benefits to the organisation – not just deliver a
project.”
“Project Management is about installation, change
Management is about adoption”.
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Busting the myths
• “Project Managers manage change.”
• “Change Management is part of Project Management.”
• “Change Management is training and communications”.
Integrating Project Management and Change Management impacted achieving objectives: • 62% of participants who
integrated, said they met or exceeded project objectives
• Only 45% who did not integrate said they met or exceeded project objectives
• 99% of participants integrated at the implementation phase
• Only 62% integrated at project initiation
2014 Best Practices in Change Management Report. 822 participants in 63 countries. Prosci copyright 2013.
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From the Being Human Consulting Team
Visit our website blog for complete version of Tips for Partnering with Project Managers from the
Being Human Consulting team
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Tip 1: Show how CM sets them up to succeed • Sit down with the PM and explain the
Prosci Project Change Triangle. Ask them, to complete the PCT assessment, compare results and discuss where we differ (which is usually by only a point or two). Often the Project Management hasn’t realised how important the Sponsor is to achieving outcomes.
• Use the Prosci 5Ps – show how it has a people lens on what we are doing and is not a rehash of the project plan.
• Ask them to tell you how much they think the benefits depend on people adopting and using the solution
• Explain what you’re trying to achieve and how that will help them succeed as well - using the slide that shows how project management fits with change management on projects
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Tip 2: Involve the PM in CM activities • I invite Project Management to
contribute to Change Management assessments – e.g. Prosci People Risk Assessment.
• Creates ‘buy-in’ and quality data. • • The People Risk Assessment
also helps the PM understand the effort required from a CM perspective
• Also involve PM in ADKAR and PCT assessments during project lifecycle
• I list the adoption & usage risks to the project outcomes (usually from a discussion with business and BA's). Set up preliminary mitigation activities & get buy in from PM for the value of change management.
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Tip 3: . Don’t let ego get in the way of achieving your outcomes • I never have a problem
saying I work for the PM - I’m not into looking to have a competition over influence or power.
• I’m focused on outcomes and achieving those outcomes.
• We are not just the Sponsor's coach, we are also there to help the PM look good (and if that means they take all the glory, then that's the joy of being a change manager!).
• Work together, build their trust in you as their project partner.
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Tip 4: Present a united front • I I book weekly catch-ups with the
Exec Sponsor/Primary Sponsor for myself and the Project Manager.
• This means I hear the PM’s update to the Sponsor and they get to hear what I’m up to. I’ve always found that it removes the ‘I’ from the conversation and makes us focus as a team to achieve the desired results.
• Have regular catch-ups with the PM to make sure we are tracking as expected with the Ability of the impacted people being achieved as the PM is ready to go live
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• I always make sure my CM activities are integrated into the project schedule and reviewed for progress
• I set up Change Management as a work package & place all activities/artifacts & milestones into the project schedule.
• Develop an integrated stakeholder identification & management plan that includes impacted audiences.
• Include project communications in this & then reference the change management plan for all other communications and activities.
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Tip 5: Integrate PM and CM plans
Build buy in for Change Management with Project Managers: Prosci Delivering Project Results Workshop
• 1 day • For Project Manager and teams,
IT specialists, BAs • Bring a current change • Apply tools to see connection
between adoption and usage and achieving results
• Includes $300 worth of Prosci cloud tools
• Sydney: April 27 • Melbourne May 17 • Other dates and locations on
our website • In house program also available
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Q&A
More info
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Being Human beinghuman.com.au Visit our website blog for complete version of Tips for Partnering with Project Managers from the Being Human Consulting team Prosci • change-
