Pre Business Basics 2 | 1 LESSON 1 BREAKING THE...

Pre Business Basics 2 |

1 BREAKING THE ICE

Learning Objectives

L ES S O N

After this chapter, you will be able to… start a conversation with unfamiliar people.

1 Getting Started Describe the picture below and talk about the question.

2 Key Patterns Look at the key patterns and make your own sentences using them.

Zoe Looks like I’m not the only one who needs a 3:00 boost.

Theo Just brewed a fresh pot. I either drink coffee or take a power nap.

Copyright ⓒ CARROT Global Inc.

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Zoe Both sound good to me. Theo I don’t believe we’ve met. Zoe I’m Zoe. I started in Acquisitions

on Monday.

“ Breaking the Ice in the Break room “

① I don’t believe… ... we’ve met ... we’ve been introduced ... I’ve seen you before ______________________

3 Key Conversation Review the conversation answer some questions from your instructor.

Theo Nice to meet you. My name’s Theo, and I started in Accounting before coffee breaks were invented.

Zoe I can’t even imagine. Theo Not only did we not have coffee,

but we had to use these gadgets called calculators.

Zoe Well, it was nice meeting you. Thanks for making the coffee.

② Looks like I’m not the only one who… ... forgot an umbrella ... needs energy ... loves sugar ______________________

③ Not only… but… ... did we do it... we did it well ... is he intelligent... also friendly ... are we prepared... we are determined ______________________

Theo Any time.

4 Business Expressions Look at the following expressions and make your own sentence for each.

① need a boost: need energy or motivation

② take a power nap: get short, restful sleep

③ can’t even imagine: it’s difficult to consider (often indicating sympathy)



Wrapping Up Share two things you learned from this lesson and review.

1. ____________ 2. ____________

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It’s beneficial for... ( F / I ) It’s good for... ( F / I ) I support... ( F / I ) I’m for... ( F / I ) ...yet it may lead to... ( F / I ) ...but it is bad for... ( F / I )

5 The Formal Sort Sort the questions and explain why you believe they are formal or informal. (F=formal / I=informal)

1) What are safe topics to talk about when breaking the ice with someone? What makes them safe?

2) Have you ever failed in trying to break the ice with someone? What happened?

3) What can you say to people at a convention who try to talk to you, but you don’t want to talk to them?

4) What are different strategies for ice breakers that you use?

6 Let’s Discuss Choose 1 or 2 questions that interests you the most and discuss.

8 Quote of the Day Read the quotes and answer the question from your instructor.

A man and a friend are playing golf one day at their local golf course. One of the guys is about to chip his ball onto the green when he sees funeral cars next to the course. He stops in mid swing, takes off his golf cap, closes his eyes, and bows down in prayer. His friend says: “Wow, that is the most thoughtful and touching thing I have ever seen. You truly are a kind man.” The man then replies: “Yeah, well we were married 35 years.”

7 Pros & Cons Look at the each topic and think of pros and cons of it.

• Pros: _________ • Cons: _________

• Pros: _________ • Cons: _________

• Pros: _________ • Cons: _________

• Pros: _________ • Cons: _________

• Pros: _________ • Cons: _________


2 IT’S TIME!

Learning Objectives

L ES S O N

After this chapter, you will be able to… schedule time to meet someone. use hour-first and minute-first time expressions.



Anne I’m free anytime this week after work.

Allen When do you usually get off?


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Anne Most days I’m off by five-ish. Allen After 5:00 pm is fine. Okay, well,

Tuesday works best for me. Anne I have a meeting at four o’clock

that should wrap up by half-past five at the latest.

“ Negotiating a Meeting Time “

① I’m free… ... anytime before 8 pm ... after 6:30 pm ... in the afternoon ______________________


Allen Let’s say quarter to six? Anne 5:45 it is. Do you mind meeting

at the coffee shop on 8th Avenue?

Allen That works for me. Anne I’ll call you Tuesday morning to

confirm.

② I’m off by… ... 6:00 pm ... 9 o’clock ... nightfall ______________________

③ Let’s say… ... 8:15 ... after work ... tomorrow at lunch ______________________

Allen Thanks, Anne.




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Do you have a moment? ( F / I ) Are you free? ( F / I ) At approximately five o’clock... ( F / I ) When would you like? ( F / I ) Around five-ish... ( F / I ) When’s good? ( F / I )


① wrap up: complete a task

② o’clock sharp: at exactly the hour

③ push something back: postpone

1) Are you a good manager of time or is time a good manager of you? Explain.

2) What time of day are you most/ least productive?

3) What would you change in your daily schedule if you could?

4) Which time is most valuable to you: time with family, time at work, or time alone? Why? How would you rank them?



“Time does not change us. It just unfolds us.”

Max Frisch

“They always say time changes things, but you actually have to change them yourself.”

Andy Warhol


1. ____________ 2. ____________

7 My Today’s Schedule Look at the events and plan for your schedule for today.


3 NAVIGATING YOUR AREA

Learning Objectives

L ES S O N

After this chapter, you will be able to… identify common places and features in an office building.



John Excuse me, could you tell me what room the staff meeting is in?

Rcpt. Sure. Do you know where the copy room is?


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John No, sorry, I’m new here. Rcpt. Ok, it’s on the third floor. Take

the elevator and go left as soon as you get off.

John So it’s right there?

“ Asking at Reception “

①Where might I find…? ... the men’s/ ladies room ... Matt from Billing ... the closest exit ______________________


Rcpt. Not quite, you’ll have to walk past some workstations. It’s the big office near the end of the hall.

John I see. Which side is it on? Rcpt. The only place to go is right.

Don’t worry, you can’t miss it. John Great; so third floor, left, end of

the hall.

② It’s… down… ... 2 doors... on your left ... all the way... the hall ... several blocks... this street ______________________

③ It’s right… ... next to the boardroom ... across the hall from reception ... past the copy machine ______________________

Rcpt. That’s right. Good luck!


① wind down: in the final stages of a process, gradually preparing to finish

② catch someone next time: informal. meet someone at an unspecified later date

③ firm up: make plans more definite



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Could you tell me where... ( F / I ) Do you know where... ( F / I ) Sure, just go... ( F / I ) Certainly! Follow this hall... ( F / I ) Hang a left... ( F / I ) Turn left... ( F / I )


1) What do you do when you clearly see that someone is lost?

2) What do you think of the idea that bad directions lead to good detours?

3) What were the worst directions you ever received or gave? What happened as a result?

4) If you have time, is it better to ask for directions or find a place on your own? Why?



“Life is a journey, not a destination.”

Unknown

“If you tell people where to go, but not how to get there, you’ll be amazed at the results.”

George S. Patton


1. ____________ 2. ____________

7 Giving Directions Look at the diagram and label the each room and give directions to your new office assistant, John.

①

⑦

③

④

⑤

⑨ ⑥

②

⑧

Giving Directions: - make copies of morning report - put copies in boardroom - water the greenery - make coffee in breakroom

John


4 TRENDING TOPICS

Learning Objectives

L ES S O N

After this chapter, you will be able to… communicate basic trends on a graph. use simple past, present perfect, and dummy subjects for market analysis.



Grant As you can see by the blue line, annual sales took a big hit in 2010.

Grace Sorry, I can’t read that. What did they bottom out at?


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Grant $50,000. But then there was a gradual rise in sales that peaked at $400,000.

Grace Since then they’ve more or less leveled off.

Grant Exactly, but not for our competitors.

“ Market Trends “

① … hit a peak of… Sales... around $12,000 The stock... just over $17 Funding... $3m ______________________


Grace Is the red line R. Motors? Grant That’s B. Automotives. R.

Motors is the green line. Grace It looks like they’re trending in

different directions. Grant But we’re staying the same.

② This… tells us… ... pie chart... each party’s contribution ... line graph... an increase in spending ... bar graph... total visitors each year ______________________

③ As you can see… ... sales rose 30% ... stock prices declined ... more people chose bottled water ______________________

Grace Okay, so let’s discuss how to keep up with B. Automotives.




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There has been an increase in sales. ( F / I ) Sales are going up. ( F / I ) Stocks went down quickly. ( F / I ) Stocks fell sharply. ( F / I ) Rates remained steady. ( F / I ) Rates stayed the same. ( F / I )


① level off: stay the same after a previous period of gains or decline

② bottom out: hit the lowest point

③ take a hit: suddenly get worse, especially as a result of something

1) What is the biggest trend of the last five years that you didn’t follow? Why did you avoid it?

2) What trend are you most embarrassed being a part of?

3) Think of a company that has steadily trended upward for decades. What made it so successful?

4) What is the most popular tech company at the moment? How long do you think they will stay at the top? Why?



“Follow sound business trends, not fashion trends.”

Janice Dickinson

“Great things are not accomplished by those who yield to trends and fads and popular opinion.”

Jack Kerouac


1. ____________ 2. ____________


5 EVERYTHING YOU WANT

Learning Objectives

L ES S O N

After this chapter, you will be able to… talk about wants, hopes, and dreams.



Ruth Hey superstar, what’s going on in here?

Mark Hey! Nothing out of the ordinary. Just slaving away.


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Ruth I could really use a drink. I’ve been wanting to get out of here since lunch.

Mark And I’ve been wanting to sleep since I got up, but here we are.

Ruth You know, there’s a way to solve this problem.

“ Visiting a friendly Co-worker “

① My dream is to… ... open up a restaurant ... retire while I’m young ... have a large family ______________________


Mark Retirement? Ruth Now you’re talking. Most people

in here have been secretly hoping for that merger with Genetix... and a nice severance package.

Mark Keep dreaming and I’ll keep working.

Ruth All right, I’ll let you get back. But let me know if you change your mind.

② I’ve been wanting to… ... ask you ... get promoted for a bit ... get that report finished ______________________

③ Keep… and I’ll keep… ... your US dollars... my gold ... producing... paying ... your beliefs... mine ______________________

Mark Will do. Thanks for stopping by.




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I hope to… ( F / I ) My dream is to... ( F / I ) I wish I could have... ( F / I ) It would have been be of benefit to... ( F / I ) I aspire to... ( F / I ) My greatest desire is to... ( F / I )


① could use something: desire something, especially to relieve stress

② have an ulterior motive: have a hidden reason for doing something

③ count someone in: to include someone

1) What is your greatest hope for you, your family, or your friends?

2) What dreams of yours have come true so far?

3) What position do you want in the next 5 years? What will it take to achieve that?

4) Do you still chase dreams that haven’t come true? If yes, will you ever give up? If no, what made you stop?



“Everything that is done in the world is done by hope.”

Martin Luther

“Hope in reality is the worst of all evils because it prolongs the torments of man.”

Friedrick Nietzsche


1. ____________ 2. ____________


6 WHAT HAPPENED?

Learning Objectives

L ES S O N

After this chapter, you will be able to… explain a past action that was interrupted.



Quinn What happened? Paige I was updating my software

when the screen froze.


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Quinn Did you try restarting it? Paige Yeah, restarting didn’t help. I

tried turning the power off and on. No luck.

Quinn You’re the second person today with that problem. I’ll have a look.

“ What Happened? “

① I was… when… ... typing an e-mail... my PC crashed ... driving to work... a car hit me ... saving a file... my computer shut down ______________________


Paige Do you think you can fix it by the end of the day?

Quinn I’ll try, but I wouldn’t get my hopes up. That’s actually what I was working on when you came in.

Paige Ugh. When it crashed, I was working on a presentation. It has all my files.

Quinn You didn’t save to the cloud?

② I tried… but… ... restarting... it didn’t help ... contacting him... didn’t hear back ... calling... couldn’t reach him ______________________

③ Could you… when you’re done? ... call me ... e-mail me ... text me ______________________

Paige That’s what the update was for! Quinn Right… sorry. I’ll do my best. Paige That’s all I can ask. Here’s my

card; could you call me at this number when you’re done?




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The problem was... ( F / I ) I tried to... ( F / I ) The inconvenience was... ( F / I ) Of course… ( F / I ) I attempted to... ( F / I ) Most assuredly... ( F / I )


① get your hopes up: be overly optimistic about an outcome

② have a look: examine something to find the problem

③ nip something in the bud: stop a potential problem from becoming an actual problem

1) What are the most common work-related problems you have?

2) What advice do you give someone when their problem is unsolvable?

3) What is the biggest trouble at work that you’ve had to overcome? What happened?

4) What is the best way to deal with stress at work?



“Man only likes to count his troubles; he doesn’t calculate his happiness.”

Fyodor Dostoyevsky

“My mother had a great deal of trouble with me, but I think she enjoyed it.”

Mark Twain


1. ____________ 2. ____________


7 GETTING SOME HELP

Learning Objectives

L ES S O N

After this chapter, you will be able to… ask for help. use politeness strategies.



Will Would you mind helping me with something?

Liz Sure, what’s up?


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Will I need you to look at an e-mail for me. Does this look right to you?

Liz Yeah, but you might want to change the valediction.

Will The what?

“ Getting Help with an E-mail “

①Would you mind…? ... giving me a hand ... helping me ... writing an e-mail ______________________


Liz Valediction. The closing words in your e-mail.

Will Why? What’s wrong with my “valediction?”

Liz “I expect your reply” sounds bossy.

Will I couldn’t come up with anything else. What can I say instead?

② I need you to… ... send an e-mail ... get back to me soon ... help me with something ______________________

③ You might want to… ... use a spell checker ... try another way ... call someone else ______________________

Liz Try, “I look forward to.” It’s a lot friendlier.




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Would you mind... ( F / I ) Can you... ( F / I ) Unfortunately, there’s no way I could... ( F / I ) Sure, what’s up? ( F / I ) No, not at all. ( F / I ) Sorry, I’m a little busy. ( F / I )


① give someone a hand: help someone

② look right: have the correct appearance; be accurate

③ come up with: invent, think of

1) Many companies have programs to help their communities. How does this help companies? Give an example from your experience.

2) What volunteer work have you done? How has it helped you?

3) Do you ever give money to charity? Why or why not?

4) Is society becoming more or less responsible for others? Why do you think so?



“Our prime purpose in this life is to help others. And if you can’t help them, at least don’t hurt them.”

Dalai Lama

“The purpose of life is not to be happy. It is to be useful, to be honorable, to be compassionate, to have it make some difference that you have lived and lived well.”

Ralph Waldo Emerson


1. ____________ 2. ____________


8 PROPER CONDUCT

Learning Objectives

L ES S O N

After this chapter, you will be able to… identify common Western etiquette practices.



Troy I’ve got to say, dinner with the CEO is a little scary. I don’t even know what fork to use.

Claire You don’t have to. Just start from the outside and work your way in.


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Troy All right, I can do that. Let’s keep the advice rolling.

Claire Okay, avoid answering your phone, texting, or anything like that. In fact, just turn it off.

Troy I’ll be sure to do that. What about alcohol? It might calm the nerves a bit.

“ Dinner with the CEO “

① If someone… do the same. ... orders a drink... ... texts back immediately... ... compliments you... ______________________


Claire If I were you I’d follow Mr. Thompson’s lead. If he orders a drink, do the same. Join him.

Troy That’s great, but what do I even talk about with him?

Claire The website has a lot of info on him. You could probably dig something up there.

Troy I’ll look into that, thanks.

② I’ll be sure to… ... try that ... heed your advice ... give that a shot ______________________

③ I’ve got to say… ... that works for me ... that’s quite insightful ... I can’t see myself doing that ______________________

Claire And last but not least, you absolutely cannot eat with your mouth open!




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To me, it’s absolutely unacceptable to... ( F / I ) You can’t... ( F / I ) I have no issue with it. ( F / I ) It’s all right. ( F / I ) As opposed to..., you should... ( F / I ) Instead of..., just... ( F / I )


① follow someone’s lead: do as someone else does

② dig something up: find something after extensive searching

③ look into: research facts about something

1) Which rule of etiquette really bothers you when people break it? How can you deal with someone who regularly breaks it around you?

2) What do you do if your boss has offensive manners? Have you ever been in this situation?

3) How do you tell someone you care about that their etiquette embarrasses you?

4) How would you react if someone told you were doing something ill-mannered?



“My advice to you is get married: if you find a good wife you’ll be happy; if not, you’ll become a philosopher.”

Socrates

“I see it all perfectly; there are two possible situations: one can either do this or that. My honest opinion and my friendly advice is this: do it or do not do it; you will regret both.”

Soren Kierkegaard


1. ____________ 2. ____________

① Belching ② Chewing with your mouth open ③ Putting your purse/wallet on the table ④ Resting elbows on the table ⑤ Stacking dishes when you’re finished ⑥ Slurping your drink or soup ⑦ Using utensils to gesture ⑧ Answering your phone ⑨ Eating before others at your table

have been served ⑩ Blowing your nose at the table ⑪ Picking up dropped utensils ⑫ Fix your hair

7 Table Manners Are they acceptable or not?


9 SORRY FOR THAT

Learning Objectives

L ES S O N

After this chapter, you will be able to… apologize for causing an inconvenience. use sequence words.



Brooke I could use your help with something. Unfortunately I sent the wrong quote to a client.

Bryce It happens. Just get on it before it becomes an issue.


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Brooke That’s the thing. They already placed a rush order.

Bryce How big was the order? Brooke Over $500,000.

“ A Big Mistake “

① I could use your help with... ... making an apology ... getting this done ... some advice ______________________


Bryce What were you off by? Brooke A zero. It should have been

$5,000,000. Bryce What? Okay, tell them ASAP.

Include an apology and hope they understand.

Brooke What should I say?

② It looks like I… ... made a mistake ... might be late ... have to leave early ______________________

③ He’s great with… ... finding solutions ... apologizing effectively ... crunching numbers ______________________

Bryce Just tell them the truth. Before you do, run it by Charles first. He’s great with apologies.




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Please accept my apologies for… ( F / I ) Sorry for... ( F / I ) I take full responsibility. ( F / I ) It’s my fault. ( F / I ) We have taken measures to... ( F / I ) We’re going to... ( F / I )


① get on something: do something before it’s too late

② be off by something: miscalculate or be wrong by an amount

③ run something by someone: show someone something for

confirmation

1) Are you a forgiving person? What should you do when someone keeps making the same mistake?

2) When is it appropriate to apologize through e-mail, social media, or the telephone?

3) What’s more important: an apology or never making the mistake again? Why?

4) When do apologies make you feel awkward? Give an example from your life.



“I’ve made apologies to people I needed to, but I can’t apologize to people I don’t know for things they don’t understand.”

Sienna Miller

“You don’t want to have to come into work on Monday already apologizing. I try to save my apologies for what I’ve done later in the week.”

Ike Barinholtz


1. ____________ 2. ____________


10 SAYING GOODBYE

Learning Objectives

L ES S O N

After this chapter, you will be able to… say goodbye after a business trip.



Kim So you came to say goodbye. Cam Yeah, it’s about that time.


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Kim I just want you to know how much we enjoyed having you here.

Cam Please, the pleasure was mine. Kim No really. You helped negotiate

an important partnership and I genuinely appreciate your efforts.

“ Goodbye “

① If you’re ever… let me know. ... around... ... in the area again... ... back this way... ______________________


Cam Well thank you for that. Kim If you’re ever in the area again,

please let me know. Cam I’ll be sure to do that. The same

goes for you. Kim Absolutely. Let’s keep in touch

on SynkedIn.

② I genuinely appreciate… ... what you did ... your efforts ... your contributions ______________________

③ Give my best to… ... your staff ... the rest of the team ... your family ______________________

Cam Definitely. Give my best to the rest of the team. Sorry I couldn’t say goodbye to everyone!




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You were instrumental in… ( F / I ) You really helped with... ( F / I ) You will be missed. ( F / I ) I’ll miss having you around. ( F / I ) Good luck in the future. ( F / I ) Best of luck in your future endeavors. ( F / I )


① greener pastures: better conditions or opportunities

② cross paths: meet someone in the future

③ keep in touch: maintain communication.

1) What is the best way to say farewell? Is that what you usually do? Why?

2) Which do you prefer: the excitement of new opportunities or staying with what you know? Why?

3) When was the last time you had an emotional goodbye? What made it so touching?

4) How do you ensure you keep in touch with someone you truly value?



“Absence makes the heart grow fonder.”

Aphorism

“Out of sight, out of mind.”

Aphorism


1. ____________ 2. ____________

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