At RL we are committed to o!ering our clients the services they need to optimize their use of the RL
software, and get maximum value from their investment with RL. The sky is the limit with your Premier
Success Plan! Let us help you get started and show you how you can get the most out of your system.
This reference guide is designed to help you become familiar with all the exciting bene"ts associated
with your new Premier Success Plan.
Congratulations on your new purchase of the Premier 100 Success Plan!
Welcome to your
Premier 100 Success Plan
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OverviewWhat’s included in your Premier Success Plan
Get the most out of your hours
Join RL's online community and connect with your peers
Information on your Palooza perks
Learn what you can earn and redeem in our loyalty program
Lean how we can support your promotional efforts
Take advantage of additional discounts and opportunities
Keep in touch to get the most out of your Premier Success Plan
RL Rewards
RL HUB
Additional Benefits
Remote System Optimization (RSO)
Marketing Initiatives
RL Palooza
Contact
© RL Solutions Client Services, Success Plans Reference Guide
Table of Contents
What’s included in your Premier 100 Success Plan?
Overview
RL's Premier Success Plans give you everything you need to make sure you're getting the most out of your RL investment.
Take advantage of the personalized services and bene!ts listed above to utilize the full potential of your RL system.
© RL Solutions Client Services, Success Plans Reference Guide | Pg. 2
Worry-free system configuration and maintenance provided by your
dedicated Optimization Specialist. Take advantage of this service during your
implementation, after go-live or during a transition period to help build
competency with the RL software.
More free time to help you focus on what really matters. We understand
you're dedicated to improving patient safety. Let us support your patient
safety initiatives by making the administration of a software system easier.
Optimize the use of the system by having a system expert regularly monitor
the system, providing recommendations to optimize the software, and
working with you to stay on top of the latest trends, features, and
functionality. Your dedicated Optimization Specialist can make
recommendations to best utilize the system and provide the assistance
needed to achieve your organization’s goals.
Ensure against downtime and costs associated with staff turnover with the
reassurance that you have continuous service from RL’s expert team
regardless of staff availability or turnover at your organization. Our team of
experts can also help with saving money on hiring, training and special
system administration requests which are usually incurred during staff
turnover.
Complete special projects with immediate assistance from RL experts who
can complete the work without adding extra responsibilities to your already
busy resources.
Optimize your system.RSO
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One of the core features of RL’s Premier Success Plans is our Remote System
Optimization (RSO) services, offered by our Client Success team. Your dedicated
Optimization Specialist (OS) will help maintain your system, configure your forms,
reports, alerts and offer advice on how to expand use of the system to meet new
and evolving best practices. The RSO service offers your organization many benefits:
With this service, you can have the RL team perform an update instead of
doing your own using the RL Updater. To help you transition smoothly to a
new software version, our technical support experts will update the software
for your organization in a test, training and production environment on behalf
of your IT Department. And your Optimization Specialist will ensure you are
fully orientated to the new features and functionalities, and that everything is
configured and ready to roll out.
Get the most out of your hours. The RSO hours included in your Premier Success Plan can be applied towards a variety of services, including but not limited to:
For clients with Risk and Feedback, a System Health Check ensures that the
system is fully functional for end-users. Usually a System Health Check is
performed within the first year after go-live. For more established clients, a
System Health Check ensures that your organization is optimizing the system
to its full potential. Your Optimization Specialist will conduct a comprehensive
analysis of specific criteria and best practices to determine where your
organization is excelling and where improvements or changes could be made
to achieve better results. Following the analysis, the organization is provided
with a written System Health Check service report summarizing the
interviews, recommendations and action plan.
This service is beneficial for clients who are long-time users of the system and
are looking to refresh their skills. It allows them to learn new features and
functionalities to maximize efficiency and effectiveness of the system.
Your Optimization Specialist will design a plan suited to your specific needs. For more details on the scope of work
included within the RSO services, please review the Statement of Work or visit us at rlsolutions.com/SuccessPlans.
It is important to note that any unused RSO hours will expire at the end of the service term. Your Optimization
Specialist will ensure that you are kept informed of your hours so that you always know how many have been used.
RL software update services
System Health Check
Annual System Admin
refresher training
RSO
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Ask questions, share ideas for product improvements or ideas to enhance your
experience with RL. Join groups to improve your work!ow or see where you can
"nd us next (maybe visiting a city near you!). The goal of Community is to connect
you with your peers. If no one has answered your question in ~24 hours, someone
at RL will step in to help!
A place for you to access information from our RL experts to help with troubleshooting
and transfer of knowledge.
A place where you can access a variety of training resources to help you master
your RL software and learn about best practices.
A place where system administrators can submit RSO requests to their designated
Optimization Specialist, or submit cases to our support teams.
Community
Knowledge Base
Training
My Cases
Learn from your peers. RL HUB is your space to interact, connect and learn with RL and its community members. This online platform is your one-stop shop for all interactions with RL and its advocates.
Not sure where or how to get started on HUB? Don’t worry,
we are here to help! Once you are all set, we will share some
participation guidelines as well as tips for engaging in the
community for all "rst-time users.
For more information on HUB, please visit us at
rlsolutions.com/hub
Interested in a sneak peek of what your experience in RL HUB
will feel like? Check out this video.
RL HUB
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RL Palooza isn’t your typical conference. It’s four, insightful days of in-depth
learning sessions, networking opportunities and fun surprises you won’t want to
miss. From engaging frontline staff in reporting to effectively using data to drive
change – RL Palooza has got something for everyone!
Our attendees also have an opportunity to expand their RL software expertise
with practical, hands-on-training led by RL product experts, and opportunities to
expand their knowledge by sitting in on client success stories and amazing
industry speakers. This conference is your one-stop shop to learn all the latest
tips and tricks you need to leverage the tools we offer. And, as an added bonus,
our evening events allow you to the experience the host city at it’s best.
With the purchase of your Premier 100 Success Plan, your organization is entitled
to one RL Palooza Pass, plus a 10% discount on any additional passes.
RL Palooza isn’t your typical conference. It’s four, insightful days of in-depth
learning sessions, networking opportunities and fun surprises you won’t want to
miss. From engaging frontline staff in reporting to effectively using data to drive
change – RL Palooza has got something for everyone!
Our attendees also have an opportunity to expand their RL software expertise
with practical, hands-on-training led by RL product experts, and opportunities to
expand their knowledge by sitting in on client success stories and amazing
industry speakers. This conference is your one-stop shop to learn all the latest
tips and tricks you need to leverage the tools we offer. And, as an added bonus,
our evening events allow you to the experience the host city at it’s best.
With the purchase of your Premier 100 Success Plan, your organization is entitled
to one RL Palooza Pass, plus a 10% discount on any additional passes.
For more information on RL Palooza please visit rlsolutions.com/RLPalooza
For further clarification on complementary/discounted RL Palooza passes
please reach out to RL’s marketing department at [email protected]
For more information on RL Palooza please visit rlsolutions.com/RLPalooza
For further clarification on complementary/discounted RL Palooza passes
please reach out to RL’s marketing department at [email protected]
TERMS AND CONDITIONS: This reward is redeemable for the full program registration, and it cannot be
split in any way. RL Solutions will provide any additional items included as part of regular RL Palooza
registration in line with what is offered for the year of redemption. Any costs outside of the registration fee,
including but not limited to flights, taxis, hotels, non-RL Palooza provided meals, entertainment outside of
evening events, or any other fees are the sole responsibility of the client. All free passes must be redeemed
a minimum of four weeks prior to the conference date.
Discounts for extra RL Palooza passes must be used toward the conference taking place during the clients
Premier Success Plan term. The 10% discount on additional RL Palooza passes is not applicable to Early Bird
pricing or guest passes, and can only be applied to the full conference registration rate.
RL Palooza Engage with us.
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With the RL Rewards loyalty program, clients can earn points by contributing in
Community on RL HUB, being a reference, providing feedback and much more.
Clients can redeem their earned points for complimentary RL Palooza passes, an
RL Swag pack, services or software credits – to name a few.
Participating in monthly challenges on RL HUB
Referring a potential client
Participating in a client testimonial video
Posting an idea, Q&A or group discussion
Mentioning RL on social media
Participating in research interviews
Guest feature in our newsletter or contributing to the RL Blog
Hosting #AskTheExpert series
Participating in a case study and more.
RL Rewards points can
be earned by
Participate. Earn. Redeem.RL Rewards
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These points can be
later redeemed for
RL Palooza passes
Swag pack – a collection of exclusive RL promotional items
Credit towards client services including training, on-site consultations, forms or report custom work or System Health Check.
Credit towards software purchases, e.g., file manager license, administrator lite license or administrator license*
Charitable donations
Participate. Earn. Redeem.
*Please note: RL Rewards points cannot be used toward annual fees (support and
maintenance, subscriptions, etc.)
As a part of signing up for a Premier 100 Success Plan you have earned an extra
5,000 RL Rewards points! These bonus points will be automatically credited to your
account. To check your organization’s balance, login to Community on RL HUB.
RL Rewards
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The more you participate, the more points your organization receives. For more
information on redeeming RL Rewards points or how your organization can earn
additional points, visit rlsolutions.com/RLRewards or email
Promote your work. Reward your staff.
Pens
Celebrate a milestone
RL will provide your organization with 100 pens (or substitute item, determined
by RL) to distribute to your staff. This service can be redeemed once/year.
Let RL provide your team with delicious treats to help celebrate a go-live or a goal
achievement. Available once/year to a maximum value of $250.
RL will customize posters with your organization's logo. Display these around
your hospital to help increase awareness about reporting and the system.
Additional Benefits Treat yourself.
Take advantage of the 5% discount offered with your Premier Succes Plan and
apply it toward services offered by RL*. Speak with your Optimization Specialist for
more information.
*This discount cannot be applied to services associated with the purchase of software,
licensing, annual support, Premier Success Plans and/or additional RSO hours.
Use customized screensavers with your organization's logo on your devices to
create awareness of the system and the importance of reporting.
Recognize the amazing people at your organization that are really making
a difference. RL will provide you with up to four swag bags.
Digital promotional posters
Digital screensavers
RL Swag Bags valued
up to $50
Premier 100 members can take advantage of any three of the five services
offered below. For further assistance, please e-mail [email protected].
Marketing Initiatives
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Contact We’ve got you covered!
We are truly excited about your decision to become a Premier Success Plan client. We
look forward to working with you and helping you reach new heights with your RL
software.
Need some help?
Reach us through any of the portals below to get answers to any questions you may
have about the RL Premier Success Plans:
Visit our website at
rlsolutions.com/SuccessPlans
Ask us your questions in RL HUB
hub.rlsolutions.com
Contact your
Optimization Specialist
T
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