PREMIER EVENT FOR BUSINESS AND TECH LEADERS

Agile Technology to Help Companies Accelerate

Business Transformation

Mike HryshenkoSales Team Lead for APAC,

bpm'online

CRM Magazine named bpm’online a Leader in both Enterpriseand Midmarket CRM categories

ENTERPRISELEADERS

MIDMARKETLEADERS

Bpm’online is recognized as

the only Challenger in the 2018 Gartner Magic

Quadrant for SFA!

ANALYST RECOGNITION

Bpm’online has named

a Challenger in the

Gartner Magic Quadrant

for Sales Force

Automation, 2018

Bpm’online has been

included in the Gartner

Magic Quadrant for

Intelligent Business

Process Management

Suites, 2017

Bpm’online has been

named a Challenger

in the Gartner Magic

Quadrant for CRM Lead

Management, 2017

Bpm’online has been

included in the Gartner

Magic Quadrant for the

CRM Customer

Engagement Center,

2017

Bpm’online has been included

in the Gartner Magic Quadrant

for Enterprise High-

Productivity Application

Platform as a Service, 2018

Bpm’online named a Leader

in the Forrester Wave™ CRM Suites, 2016

ANALYST RECOGNITION

Bpm’online named a

Strong Performer in the

Forrester Wave™: Sales

Force Automation

Solutions, 2017

Bpm’online named a

Strong Performer in the

Forrester Wave™:

Customer Service

Solutions For Midsize

Teams, 2017

Bpm’online named a

Strong Performer in the

Forrester Wave™: Lead-

To-Revenue

Management Platform

Vendors, 2016

Bpm’online named

a Leader in the Forrester

Wave™: CRM Suites, 2016

Bpm’online recognized as

a Strong Performer in The

Forrester Wave™: Cloud-

Based Dynamic Case

Management, Q1 2018

Accelerate change

with agile low-code platform

Accelerate alignment with

cross-functional orchestrationAccelerate adoption with

intelligence and user-friendly UX

Accelerate implementation

using out-of-the-box capabilities

ACCELERATING BUSINESS TRANSFORMATION CYCLE

Alignment Adoption

Change Implementation

Accelerate implementation

using out-of-the-box capabilities

Bpm'online delivers out-of-the-box solutions,

integrations, and processes that accelerate

implementation and integration.

Accelerating business

transformation cycle

Marketing platform that excels

at demand generation and lead

nurturing

360° customer view

Segmentation

Website behavior tracking

Lead management

Marketing campaign management

Triggered campaigns

Email marketing

Content designer

Event management

Loyalty management

Collaboration tools

Analytics

End-to-end sales processes

to manage all types of sales cycles

360° customer view

Lead management

Account/Distributor management

Opportunity management

Sales forecasting

Field sales

Orders and invoices

Contract management

Product management

Merchandizing and Trade Marketing

Collaboration tools

Dashboards and analytics

Out-of-the-box best practice

processes for internal and external

service

360° customer view

Agent workplace

Case management

Omnichannel communications

Delivery management

Warranty management

Field service

Service catalogue

Problem management

Customer portal

Intelligent low-code platform

for custom application development

and business process management

Business Process Management

Case management

Process and Case analytics

System designer

Contact and account data management

Communications management

Mobile app

Marketplace Ecosystem

200+ready-to-go connectors,

add-ons, vertical solutions

and templates

PROBLEM:

Trupay’s challenges included an outdated legacy system that hindered

company growth, low user adoptions rates and inability to provide high-touch

customer service.

CASE: Trupay

SOLUTION:

By leveraging the out-of-the-box capabilities, TruPay was able to minimize

the amount of needed customizations which allowed them to switch from

Salesforce in just 3 weeks. Bpm’online system implementation enabled the

company to streamline sales, marketing and service processes the improving

customer satisfaction rate.

16+

25k+

years of experience

clients

ABOUT THE COMPANY:TruPay specializes in providing customized and integrated human capital management solutions, including payroll processing, HR management, benefits administration and time and labor management.

Accelerate adoption

with intelligence and user-friendly UX

Bpm'online combines AI with leading UX

to accelerate user adoption.

Accelerating business

transformation cycle

AI & machine learning in bpm’online

Data enrichment

Predictive analytics

Recommendation systems

Segmentation

Account data enrichment

Contact data enrichment

Prediction of lookup field

Predictive scoring

Prediction of numeric field

Product recommendation in cross-sale and upsale

Next best action

Customer segmentation

Intelligent data enrichment capabilities to keep the data complete and accurate across all departments

DATA ENRICHMENT

ACC E L E R AT E A D O P T I O N

Intelligent data enrichment capabilities to automatically enrich

customer and prospect data from the open sources

LEAD SCORING

ACC E L E R AT E A D O P T I O N

Intelligent capabilities for predictive and prescriptive lead scoring based on

various criteria, multiple scoring models, customizable scoring rules

NEXT BEST ACTION

ACC E L E R AT E A D O P T I O N

Next best action to guide the users through the most effective steps

to achieve the desired outcome

PROBLEM:

Hershey’s sales and account management practices had remained very

traditional, relying on paper-based records and Excel spreadsheets to manage

sales operations.

CASE: Hershey Creamery

SOLUTION:

Bpm’online provided Hershey’s with a solution to automate manual tasks for

sales reps and supervisors. The solution consolidated all customer and prospect

data into one library with quick access from any place and device and provided

the tools to build custom reports and dashboards.

Deploying bpm’online to support its sales operations enabled Hershey’s to

streamline data entry, increase sales productivity and effectiveness, and cultivate

data-driven decision making. It’s ease of use resulted in a 98% adoption rate.

40+

33k+

distribution centres

clients

ABOUT THE COMPANY:

The Hershey Creamery Company, founded in 1894, is on the top 100 list of US

ice cream manufacturers, selling more than 120 flavors of hand-dipped ice

cream, sherbet, and frozen yogurt, as well as novelty and packaged desserts.

98%user adoption

Accelerate alignment

with cross-functional orchestration

With intelligent business process and case

management tools and analyst-friendly API

bpm'online enables processes to interact

across applications, automating manual

processes to accelerate organizational

alignment

Accelerating business

transformation cycle

ACC E L E R AT E A L I G N M E N T

Intelligent business process management capabilities to design,

automate, and optimize cross-functional business processes

ACC E L E R AT E A L I G N M E N T

Sophisticated Case Management tools to automate unstructured

processes, streamline key business operations and drive alignment

Business Orchestration

Operational orchestration in the age of stand-alone functional applications requires something

more than identity management. Not only can BPM function automate the handoff of data between

applications, but it can be used to create a single view of the customer and a single source of truth.

FUNCTIONAL AREA

Corporate tax

FUNCTIONAL AREA

General accounting

FUNCTIONAL AREA

Payroll

FUNCTIONAL AREA

HR/Benefits/

Recruitment

SINGLE SOURCE OF TRUTH

Automate manual

processes

Automate manual

processes

Automate manual

processes

PROBLEM:

Sandd needed to replace their outdated, internal and homegrown systems.

They also needed a solution that would enable them to increase the

effectiveness of their marketing campaigns, lead generation and conversion

rates while unifying marketing and sales processes on a single platform.

CASE: SANDD.

SOLUTION:

With the help of bpm’online, Sandd managed to consolidate data from

multiple apps and departments onto a single platform. This improved

performance and collaboration of different business units while increasing

cross-sell conversion rates.

Sandd automated and personalized their marketing campaigns, enhanced

the lead capturing process, and continues to identify lead generation

sources. Lead hand-off to sales is seamless. Sandd’s sales team now focuses

only on qualified and sales-ready leads.

15+

18k+

years of experience

employees

ABOUT THE COMPANY:Sannd is a postal company in the Netherlands, that owns 24% of the market share.

Accelerate change

with agile low-code platform

Bpm'online was created as a powerful low-code

platform offering business analysts and

developers advanced customization capabilities

to accelerate ongoing transformation

Accelerating business

transformation cycle

System Designer

PROBLEM:

Waterfall was seeking a unified solution to support and automate complex,

global business processes to minimize process inconsistencies caused by

missed steps and delays. Waterfall also needed a solution to help them drive

change and support transformational initiatives.

CASE: Waterfall Asset Management

SOLUTION:

With bpm’online, Waterfall was able to automate numerous sales and services

processes including deal management, IT requests, document automation, etc.,

and create a seamless customer journey with an integration into Hubspot.

Waterfall implemented and rolled out first business process within two months,

gaining the ability to achieve desired business outcomes faster and implement

necessary changes faster.

60+

$6.6bil+

years of experience

Assets under management

ABOUT THE COMPANY:

Waterfall sources, analyzes, and purchases asset-backed security and loan

investments across multiple sectors globally.

Highest customer satisfaction rates

Reference customers gave bpm'online the highest overall customer

satisfaction and experience ratings in this Magic Quadrant."

Gartner Magic Quadrant for Sales Force Automation, 2018

"

Bpm'online scored the highest in the reference customer survey results for cost

to value. Though not necessarily the least-expensive option, customers perceive

its rich functionality and ease of use to be worth the associated outlay."

Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018

"

Thank you!

PREMIER EVENT FOR BUSINESS AND TECH LEADERS

Mike Hryshenkosales Team Lead for APAC

bpm'online