Premium Hosted VoIP

An introduction to the industry’s leading voice applications and cross-platform subscriber

interface.

Hosted VoIp from a Tier One Carrier

• 5,000 ft2 SquareData Centre

• Fibre Network• Wimax• DSL• VoIP/PSTN• Dedicated Switch

Engineers

Copyright © Metaswitch Networks | Proprietary and Confidential | 3

Business IP Business IP TrunkingTrunking

Example VoIP Solutions

IP Tandem / IP Tandem / Long DistanceLong Distance

Voicemail Voicemail EvolutionEvolution

SIP Bus. Services for SIP Bus. Services for Packet CablePacket Cable

Hosted PBXHosted PBX

Consumer Consumer VoIPVoIP

Fixed/Mobile Fixed/Mobile ConvergenceConvergence

Automated Call Automated Call DistributionDistribution

Mobile Mobile Business VoIPBusiness VoIP

Local Exchange Local Exchange EvolutionEvolution

Residential Residential VoCableVoCable


Class 5 Call Services

* hosted Business Group lines only

Anonymous Call Rejection Automatic Callback (AC) Automatic Recall (AR) Basic Line Hunting Busy Call Forwarding Call Hold Call Transfer Call Waiting With Caller ID Calling Number Delivery Calling Number Delivery

Blocking CLID Presentation Restriction

Code Restriction Customer Originated Trace Delayed Call Forwarding Do Not Disturb Find Me Follow Me Home Intercom (Revertive

Ring) IVR Access to Call

Forwarding Last Caller ID Erasure Line Identification Mandatory Account Codes Mandatory Validated

Account Codes

Message Waiting Indication

Outgoing Call Blocking PIN Change Priority Call (Distinctive

Ringing) Reminder Call Reminder Call Cancel Remote Access to Call

Forwarding Remote Call Forwarding Screening List Editing Selective Call Acceptance Selective Call Forwarding Selective Call Rejection SimRing Speed Calling (1 Digit) Speed Calling (2 Digit) Teen Line Three-Way Calling Three-Way Calling

Ringback Toll Restriction Unconditional Call

Forwarding


Centrex Features

Intercom Dialing Intra/Extra Business

Group CLID Line State Monitoring Make Set Busy Mandatory Validated

Account Codes Multiple Appearance

Directory Number (MADN) PBX in Business Group PBX Line PBX Line - Features Short Codes Simulated Facility Groups Special Intercept

Announcements

Automated Call Distribution

ACD Statistical Reports Agent Login/Logout Make Set Busy Multi Line Hunt Group

Skills-based Routing (MLHG)

Advanced Alerting Bridged / Shared Line

Appearance Business Group Business Group

Automatically Identified Outward Dialing

Business Group Dialing Plan

Business Group Direct Inward Dialing / Business Group Direct Outward Dialing

Business Group Line Call Park Call Pickup Critical Interdigit Timing Direct Inward Dialing /

Direct Inward System Access

Directed Call Pickup Without Barge In

Distinctive Ringing Internal / External


Web Front End

• Common interface for all services

• Slick, fast design leveraging Web 2.0 principles

• Subscribers manage own phone services, e.g.• Find Me/Follow Me and SimRing• Personal Contacts

• Easily configurable, brandable, extensible• Upgrades / new features

automatically reflect branding• Multi-domain support for

multiple online brands

• Consistent interface across subscriber services

The Dashboard provides “at a glance” access to commonly-used features and settings

“Personalise the subscriber experience”


Network-based Contacts• Access contacts anywhere

• From any service, e.g. names in message lists

• Import / Export (CSV)

• Assign contacts to groups• Allows more sophisticated rules,

e.g. forward calls from VIPs

• Click-to-dial from Web contacts list / Outlook

• LDAP contact list integration• Local enterprise directory (e.g.

Microsoft Active Directory)• Requires CommPortal Assistant

installed on PC

• Dial-by-name

• Synchronise with Outlook


Web Access to Service Settings• Access services settings,

such as reminder calls

• Separate settings for teen-line, etc.

• Subscribe to new services• Creates secure billing

record for automated processing

• Lowers barrier to adoption of value-added features


• User-friendly media controls make Comm-Portal features even more user friendly:

• Voicemail Player• Play new and stored

voicemails • Eliminates need for a 3rd

party codec/media player

• Voicemail Composer• Record personal greetings• Record/send messages to

members of a shared business group

Voicemail Controls


Easy Branding


Click-to-Dial

• Click on any number in• Dashboard• Contacts• Call Lists• etc...

• Or Use Graphical overlay control• Use a familiar, phone-like

keypad• Type digits directly • Select a contact from the

drop-down


Message Waiting Notification• Users specify how we alert them to new

messages:• Message waiting indicator on POTS

phone or SIP phone• SMPP to activate indicator on

mobile phone• One-click email response (delete

message, mark as read, or open CommPortal)

• Outdial notification – voicemail system calls specified number, connects caller to message collection TUI when answered

• Popup indication in CommPortal Assistant

• Regardless of where subscribers pick up messages, MetaSphere clears all MWI

VMVOICE

MAIL

MetaSphere MWINotification Server

New VM EMAIL MailVM

VOICE

MAIL


Comm-PortalCall Manager

• “Call Manager” tab configures all call terminating services

• Natural language description • Makes clear what

has been configured• Avoids confusion

over rules precedence


Call Routing Control


Fixed Mobile Convergence

• Enable subscribers to make effective combined use of mobile and landline services

• “One Number” services• Find Me / Follow Me• SimRing

• Mobile phone (with appropriate SIP client) acting as • Member of hosted Business Group• Member of Multi Line Hunt Group


igoogle Voice Mail


igoogle Call Manager


igoogle dialler


igoogle conference widget


Visual Voicemail• One of the most popular

Web-based features

• No need to listen through all your messages to get to the one you want

• Easily skip, listen, delete, forward, save

• Access missed calls, dialed calls, etc.

• Click-to-dial to return call

• Export call list records to 3rd party applications (via CSV)


Auto Attendant

• Increases revenue

• Entirely configurable using CommPortal


Music on Hold

• Music or announcements played to held, parked or queued calls in Business Group

• Self-administered by subscriber via Web or telephone user interface

• Content uploaded by• service provider• or subscriber (via Web)

• Provisioned “class of service” controls capabilities

“Thank you for holding…”


• Aastra Founded in 1983

• Headquarters in Toronto, Ontario, Canada• Listed on the Toronto Stock Exchange (T:AAH)

• Revenue – CAD 606.6 million

• Net profit – CAD 35.8 million

• Profitable – 44 consecutive quarters

• Employees – approx. 2500

Aastra Partnership


So whose using Aastra?


Handset RangeB

udget

Functionality

6753i

6755i

6757i

6731i

6730i

6739i

M675i Expansion Module(3x20 progr. keys)

M670i Expansion Module(36 programmable keys)


Handset Range

Handset Rental from £8.25 Per Month


•Priced per line not per seat•Rent all hardware with no interest charges

•Have double the number of handsets to rented lines

•Free widget functionality & system control through igoogle & web portal

•Free soft phone•Free on net calls•Free Music On Hold•Free Voicemail •Free Hunt Group

Pricing Highlights


END

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