Premium Services

Forum Americas

Operations – Collaboration – Excellence New York City, March 14th 2016

Welcome Back

Evolving service to meet your needs

How To Videos: Update

0

20

40

60

80

100

120

140

2015 2016

Number of Published Videos

• Danny Smedley, Head of Customer Support – Americas SWIFT

9:00-9:15am Welcome

• Javier Peréz-Tasso, Chief Executive – Americas and UK Region SWIFT

• Pat Antonacci, Head of Services – Americas SWIFT

9:15-9:45am SWIFT’s Strategic Priorities and Services Update

• Jorge Espinoza, Customer Support Manager – Americas SWIFT

• Ray Sekely, Customer Support Engineer – SWIFT

• Mindo Kaziulis, Portfolio Manager Services – SWIFT

9:45-10:30am SWIFT.com – Your window to SWIFT

•Join us for some refreshments and a chance to network with your peers.

10:30-10:45am Coffee Break

• Testing, Compliance, SWIFT Ref, Rel 7.2, Premium / Premium Plus Support

10:45-12:00pm Collective Intelligence Cafés

12:00-1:00pm Lunch

Morning Agenda

•Emma Pacheco, Service Manager – SWIFT

1:00-2:00pm SWIFT Reporting

•Craig Young, Chief Technology Officer – SWIFT

2:00-2:30pm CTO’s view of the 2020 Strategy – Challenges and Opportunities

•Join us for some refreshments and a chance to network with your peers.

2:30-2:45pm Coffee Break

•NUARI – DECIDE-FS

2:45pm-3:45pm Virtual Storm: Cyber Crisis Simulation

•SWIFT Product and Service Management Team

3:45-4:45pm Security – Anticipating your future requirements

•Danny Smedley, Head of Customer Support – Americas SWIFT

4:45-5:00pm Wrap Up

Afternoon Agenda

SWIFT Strategic Priorities &

Services Update

Javier Peréz-Tasso, Chief Executive – Americas and UK Region SWIFT

Pat Antonacci, Head of Services – Americas SWIFT

Momentum from previous strategies

2006-2010

• FIN, InterAct, FileAct growth

• 50% Price Reduction

• Distributed Architecture

• FIN Renewal

• HSM Replacement

• FIN, InterAct, FileAct growth

• 50% Price Reduction

• Fixed Fee

• Distributed Architecture

• 100% FIN Growth

• 50% Price Reduction

• SWIFTNet Phase 2

• Alliance Lite2

• AMH

• Integration services

(T2S connector, IPLA)

• Alliance Lite

• Alliance Integrator

• SWIFTNet capabilities to Access

• Business Intelligence, SWIFTRef,

Sanctions

• MIRS

• Solutions: TSU, SWIFT Remit, FIX,

Proxy voting

• Business Intelligence

• Solutions:

Cash reporting

E&I

2001-2006 2011-2015

Messaging & Platform

Software & Connectivity

Shared Services

Accounts for numerous

external drivers

Messaging

Software &

Connectivity

Shared

Services

Standards Platform

Geopolitics

Market

Drivers

Payments

Cyber

threats

Regulation

Market

Drivers

Securities

Technology

& Innovation

SWIFT 2020 – Strategic priorities

Messaging

Software

& Connectivity

Shared

Services

Many-to-ManyMarket

Infrastructures

CORE

COMPLIANCE

MIs

AM-UK region

North

America

UKI

Nordics

Focus on the core

and key clients: AM-

UK contributes about

half of all FIN traffic

growth

49%

Latin

America

High growth

markets:

Ambition to double

SWIFT’s business

6 sales officesNew York

London

Miami

Mexico

Sao-Paulo

Stockholm

150+ staff

Top 2 payment market

players worldwide

49% of all FIN traffic growth

30% of company non-NBI

200+ Nordic

customers

75% SMIs

Growing FinTech hub

Americas & UK Region – Org Structure

US & Canada UKI NORDICS LATAM

Ke

y

Cli

en

ts

Scott Florio Stephen Gilderdale

SMI

MIs

&

Exp

ert

s

Technical Pre-sales - Juan Martinez

Services & Support - Pat Antonacci

Executive office - Rosemary Stone

Regions

Segm

en

ts

Step

hen

Gild

erd

ale

Juan

Mar

tin

ez

Ed Adams (acting)

Stephen Grainger