Prepaid RoamingPrepaid RoamingPrepaid RoamingPrepaid Roaming

Service cService cService cService conditiononditiononditionondition letterletterletterletter

1. Disabling of cDisabling of cDisabling of cDisabling of call forwardingall forwardingall forwardingall forwarding serviceserviceserviceservice:::: Activating prepaid roaming service will permanently

de-active call forwarding service.

2. No refund of uNo refund of uNo refund of uNo refund of unusednusednusednused roaming balanceroaming balanceroaming balanceroaming balance at disable stateat disable stateat disable stateat disable state:::: In the case, the local account

reaches the disable state i.e. primary taka account balance validity expires and exceeds

another 3 months with SIM being not-active, any unused balance of roaming will be

exhausted with the primary taka balance and no refunds can be made.

Also any remaining balance in roaming will not be transferable to primary account and

vice-versa.

3. SIM lostSIM lostSIM lostSIM lost/change/change/change/change directive:directive:directive:directive: If the SIM has been changed (theft, lost, damage, any reasons)

it has to be notified at the Robi Customer Care Centre that prepaid roaming subscription

was activated against the lost SIM. In that case, Customer Care agent will activate

roaming service in the replacement SIM card. Without this notification roaming cannot be

made available in the new SIM.

I have read and understood the above Terms and Conditions provided by Robi Axiata Limited (RAx). I

acknowledge the following conditions and voluntarily subscribe for prepaid roaming subscription, therefore

Robi takes no responsibility.

___________________________ (Customer’s Signature and Date) (Customer’s Signature and Date) (Customer’s Signature and Date) (Customer’s Signature and Date)

I