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NameTitle

Microsoft

Conferencing Solutions Architecture Design Session

Architecture Design Session

Solution

Overview

Technology

Overview

Point out technologie

s for relevant

capabilitiesDiscuss

technologies

Architecture

Discussion

Discuss Architecture

Decision Points

POC Plannin

g

Develop scope and

specifications for POC

VPC-based demo

View the capabilities

in action

Show various

possibilities

Vision scope input

from solution briefing

Solution

Briefing Summa

ry


Vision scope input


Solution

Briefing Summa

ry

• High Cost of communication• Avoid employee downtime

associated with travels to meetings or trainings

• Distributed teams need to collaborate effectively

• Increasing travel cost, training cost, etc.

Challenges

• Improve user and Team Productivity and Collaboration

• Faster Project completion• Shortened Sales Life cycles• Reduce cost • Greater partner reach as a

result of time saved• Faster resolution of customer

issues

Business Drivers

Summary of Pains and Drivers

Technical Requirements • Provide a solution that includes IM, audio, video, Desktop sharing, slide

presentations, and other forms of data collaboration in Web conferencing• Deliver a solution that allows users to communicate directly within familiar

Office desktop applications and line of business applications


Solution

Overview

VPC-based demo


in action

Show various

possibilities

Vision scope input


Solution

Briefing Summa

ry

Authentication

Administration

Storage

Compliance

Unified Inbox & Presence

AudioConferencing

E-mail andCalendaring

WebConferencing Telephony

VideoConferencing Voice Mail

InstantMessaging (IM)

Authentication

Administration

Storage

User ExperienceAuthentication

Administration

Storage

UserExperience

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

UserExperience

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

UserExperience

Authentication

Administration

Storage

User Experience

Telephony and

Voice Mail

InstantMessaging

E-mail andCalendaring

Unified Conferencing: Audio, Video,

Web

On-Premises Hybrid In the Cloud

Communications TodayFuture of Communications

Microsoft Unified CommunicationsIncreased productivity through communications convergence

Streamline Communications

Amplify Protection and Control

Provide a Unified and Extensible

Platform

Across Devices PC, Mobile, Web

Increase Efficiency and

Flexibility

>>

>>

>>

>>

Maximize IT Resources with S+S

Authentication

Administration

Storage

Compliance

Unified Identity, Presence, and Inbox

On-Premises, Hybrid, or in the Cloud

Sce

nari

os

Pro

duct

s

On Premise Hosted by Microsoft

Deliv

ery

IM and Presence

Unified Messaging

E-Mail and Calendaring

VoIP

Mobility

Security and Compliance

E-mail Security, Compliance, and

Continuity

Hosted by Microsoft or by Partners Hosted by Partners

Conferencing

Microsoft Unified Communications Products and Services

Conferencing

UC Journey Through Infrastructure Optimization

Basic

BasicStandard ized

StandardizedDynam ic

DynamicRationalized

Rationalized

identify where

you are

identify where you

want to be

Basic e-mail, file shares, mostly phone based

communication

Standard platform for

secure e-mail and IM

Ad hoc teaming around functions & projects based on IT standards

Increasing unification of

communication channels

Fully managed collaboration platform and

pervasive access

Seamless collaboration across the firewall

Federation of communication information and

policy

IT is astrategic asset

IT is abusiness enabler

IT is an Efficient cost

center

IT is a cost center

Identifying Target Maturity Level IM

&

Pre

sen

ce

Basic

BasicStandardized

StandardizedDynamic

DynamicRationalized

Rationalized

Voic

eC

on

fere

nci

ng

Messag

ing

Legacy TDM PBX, traditional phones

Limited voice mail and call routing

Highly available hybrid telephony infrastructure

Online & offline access to voice mail

Managed call routing

Encrypted voice infrastructure with unified inbox accessible from PCs, phones, & web browsers

Managed storage

Presence-based call routing

Integrated voice platform for IM/presence; conferencing with LOB applicationsAuto-remediation, proactive monitoring of call qualityFederated identity and presence-based call routing

Rich mailbox & calendaring

Secure, remote, online & offline access

Basic AV/AS/AP protection and disaster recovery

Solution supports encryption

Business continuity with AS/AP and multi-layer AV protection

Support advanced policy-driven message controls

Provisioning for user inboxes

Basic email with no remote access and with limited security

Minimal or decentralized IT support

User inboxes are fully managed by IT

Seamless business continuity with multiple AV/AS protection

Advanced policy control to mobile devices & applications

Integration with LOB applications

Federation of calendarPublic IM/online presence, ad-hoc use for daily business

Secure access from inside & outside the firewall

Supports peer-to-peer voice & video communications

Presence enabled email client

Secure IM/online presence accessible from a variety of devices and integrated into enterprise productivity & collaboration platform

Persistence group chat

Supports federation and integration with LOB applications

Sporadic use of audio & web conferencing

Limited video conferencing capabilities

Integrated & secure conferencing platform

Supports high-quality audio & video

Remotely accessible collaboration features

Secure web conferencing accessible from remote locations and devices

IT-managed video conferencing with limited remote access

Contextual unified conferencing solution tightly integrated with collaboration infrastructure and LOB applications

Conferencing

Distributed workers need to collaborate remotely, train and conduct events

Reduce cost of travel and proprietary audio and video conferencing

Meet needs of both new and advanced users

Connect Organization

s

Make remote meetings as effective as face-to-face meetingsIncorporate rich media and video to engage attendeesHave two-way audio and breakout rooms for more interactivity

Engage Attendees

Software +Service Choice

Service for quick deployment across the organizationSoftware for information control and unified implementationSoftware and Service solutions that work together

Today’s Business EnvironmentWhat customers are telling us

Three Steps to Rolling Out Lync

Lower your costs and reduce travel while

increasing collaboration

Broadly deploy audio, web, and video

conferencing while removing your

reservation-less audio costs next

Provide a more customized telephony infrastructure

for mobile workers, teleworkers, and new

employees

Provide a more flexible voice experience while

reducing your telephony costs once conferencing

is in place

Reduce interruptions and help your employees find

the right people, right away

Light up your Microsoft Office investments by

broadly deploying instant messaging and presence

right away

On-Premise Server Hosted Service

Choice of server or service

Common user experience

+

Microsoft’s Conferencing Solutions

IM Conferencing Enables group IM

Telephony ConferencingEnables audio conferencing provider (ACP) integrationDial-in Conferencing provides an on-premises audio bridge that external users can use to dial in to the conference with PSTN devices

Web Conferencing Enables PowerPoint presentations, document sharing, white boarding, application sharing, polling, Q&A, compliance logging, annotations, meeting summaries, hand-outs, and various multimedia formats

A/V Conferencing Enables multiparty IP audio and video

Application SharingEnables Desktop Sharing

Microsoft Conferencing Solution


Solution

Overview

Technology

Overview


s for relevant

capabilitiesDiscuss

technologies

VPC-based demo


in action

Show various

possibilities

Vision scope input


Solution

Briefing Summa

ry

Software + ServiceChoice

Flexibility with single user experienceUnified implementation with Lync 2010Extending to training and events with service

EngagedAttendees

Rich media presentationsPanoramic video and active speaker switchingTwo-way VoIP audio

Client with improved user experienceAdvanced testing and breakout roomsNew event registration

ConnectedOrganizations

Microsoft’s Conferencing SolutionsFeature Highlights

Easily transition from talking to sharing workFlexibility to control how you want to collaborateHave confidence that you are in control

Simple, Direct Collaboration

19

Share from any conversation

Key Experiences

Office Integration Start a collaborative conversation directly from familiar Office applications

Add files to conversations Just like e-mail has attachments, so do conversations. Add files to phone calls, IM chats, or conferences

Transition from talking to working Easily add your screen, a PowerPoint presentation, or a whiteboard to your conversations

Sharing Activity Users are presented with a more visual way of deciding which activity they want to engage in around sharing

19

Schedule most common types of meetings with the fewest clicksBring join to the user, rather than taking the user to joinReinforce that participants are ready and able to participateKeep the experience simple and expand as the meeting expands

Easy Online Meetings

20

Online meetings are an essential part of your workflow

20

Joining conferences Lightweight conferencing experience confirms that you are in the right meeting and ready to participate

Single click scheduling Users are presented with a single button for scheduling common meetings

Join in Outlook ribbon Return to the calendar and push the “join online” button to enter the meeting

Meeting invite Clean and clear message body emphasizes joining via Lync 2010 but allows you to also join by phone

20

Key Experiences

Join experience inspires confidence and trustContent is king (when present)Presenters are informed and in controlSocial context is important; know who is “in the room” and who is making changes

Professional Online Presentations

21

Lets you set the stage and keeps you in control

2121

Asynchronous viewing Presenters can navigate other content in the meeting. Helpful for review content before presenting or taking notes on the shared whiteboard

Video View meeting participants and meeting content at the same time

Meeting management Keep track of meeting participants, access call controls, and view notifications just like you were in a phone call or IM

Roster and lobby It’s not just about what is being shared, but also who is seeing it. Roster controls let presenters manage the room, including admitting people from the meeting lobby

21

Key Experiences

Unified On-premises Conferencing

Key FeaturesSingle client for ad hoc or scheduled conferencesSupports IM, audio, video, desktop sharing, slide presentations, shared attachments, shared applications, and other forms of data collaborationJoin reliabilityOn-premises audio conferencing bridge that supports both VoIP connections and PSTN dial-in audio participants Rich collaboration experiencePanoramic HD videoReach clientSecure ConferencingInfrastructure consolidation

Enhanced audio, video and web conferencing experience for simple collaboration

Ad hoc ConferencesSeamless switching from one-to-one phone conversations to a conference callIM, phone, audio, or video sessions can be extended to perform web conferences activities in the same clientConference calls with Distribution Groups, Contact Group, or multiple users is just few mouse clicks awayCross platform desktop sharing enables users to share information with each other and supports helpdesk functions

Scheduled Web ConferencesEnables users to create and join conferences created on corporate serversParticipants can be corporate users both internal and roaming, external federated users and Anonymous usersLync Meeting Conference calls can be scheduled from Office Outlook 2010 using Online Meeting Add-in RoundTable supportEnables users to share

Entire desktop or specific applications PowerPoint presentations or white board

Scheduled Web ConferencingWhiteboard sessions can be done in a Web conference to share ideas or diagrams within Lync clientsPolls can be created before or during the meeting and instant results can be shared on an as-needed basisWeb slides let presenters take their audience to any live Web site on the Internet to give tours and view online information.Users can see the details of other participants and can invite additional users to the same conferenceUsing Lync 2010 client, users can record Meetings including content presented, audio and video

Video Conferencing

Easy to add video to standard phone callDetect and displays Active Speaker in the video windowPeer-to-peer calls supports high definition video (resolution 1270 x 720; aspect ratio 16:9) and VGA video (resolution 640 x 480; aspect ratio 4:3) *Enables video conferencing with Lync 2010 endpoints and endpoints from third-party hardware vendors such as TANDBERG and Polycom

* High-definition and VGA video are not supported for conferences

RoundTable Delivers an engaging, immersive meeting experience with Lync Server 2010Extends meeting environments across multiple locations and gives remote participants a 360-degree view of the conference room, enhanced audio, and video that tracks the flow of conversation Meetings can be easily recorded and records not only the meeting content and video of the active speaker, but also the panoramic video of everyone in the conference room

Dial-In ConferencingProvides audio conferencing capabilities

to phone users without requiring a third-party Audio Conferencing Provider

Enables users to join an audio/ video conference by dialing in using a

telephone on the PSTN e.g. regular mobile, desk, or home phone

PSTN Dial-in lobby experienceFamiliar, unified interfaceIntegrated with Lync web conferencingNon-overlapping back-to-back meetingsSupports both enterprise and anonymous usersMicrosoft Outlook client can be used to schedule conference and includes conference join-in information Invitation e-mail contains the telephone audio numbers, and conference ID that participants can use to access a conference

Dial-In Conferencing CapabilitiesReservationless meetingsUser management of reservation less meeting information and PIN management through a dial-in conferencing Web pageSupport for multiple languagesMusic on holdPIN authentication for users who have an identity in corporate Active DirectoryConfigurable access phone numbersTones announcing user entry and exitNotifications to users when they are muted or unmuted

Conference SchedulingCustom Role and Lobby Controls

Create one-off conferences

Define Access typesOrganizer only (locked)

Invited company users only

Company users

Everyone

Pre-define user rolesAuto promote – who will be presenter automatically

Organizer only

People from my company

Everyone

Specify presenter Session Initiation Protocol Uniform Resource Identifiers (SIP URIs)

Define PSTN Dial-in lobby experience

30

Conferencing from Lync Web App

Lync Web App is a web clientJoin from Web browser for all meetingsSupport anonymous users and company usersPSTN Dial-out Audio and PSTN dial-in

Higher fidelity viewing experienceWindows desktop and application sharingMac and Linux desktop sharing

Dial-in1-999-500-MSFT1-234-5670-8000

local access numbersX72000

Participant Pass Code

675958 # LeaderPass Code

342168 #

Dial-in1-999-500-

MSFT1-234-567-

8000local access

numbersX72000

Conference ID

82652

Participant Pass Code

675958

Corporate ID

Telephone # or Extension

PIN

Lync

any ACPMusic on

Hold

InConferenc

e

Music on Hold

InConferenc

e

Dial-in Conferencing Reservationless Comparison

Conference JoiningAccess Control with LobbyMicrosoft Lync Server 2010 Conferencing Access Control with PSTN lobby bypass

33

Company Federated Anonymous

Anonymous via PSTN Company via PSTN

Invited Not Invited Invited Not Invited

Everyone meeting type

IN IN IN IN IN (at least one company user is in)

IN IN

Company meeting type

IN IN Lobby Lobby IN (at least one company user is in)

IN IN

Invited only meeting type

IN Lobby Lobby Lobby IN (at least one company user is in)

IN IN

Locked meeting type

Lobby Lobby Lobby Lobby Lobby Lobby Lobby

PSTN Dial-in: Features

34

Feature Sets Microsoft Lync Server 2010

Participant Passcode

Leader Passcode (Corp User PIN)

Music on Hold (not apply to corporate user)

Multiple access numbers with multiple languages and Toll free support (Global and site level)

Entry/Exit Announcement (Tone or Name)

Scheduled Meeting

Reservation-less Meeting

Mute/Un-mute Notification

DTMF in-meeting control

Announce late participants/Recorded name

Multiple access numbers with Toll free support

One access number supports multiple languages

Listen only (Mute all but me)

Roll Call

Usage reporting

ConferencingMeeting Compliance

Serves complying with organization regulatory requirementsArchive meeting content

Lync Client Requirements• Deploy client and Office Outlook Add-In to all

users• External users auto-install the client from

microsoft.com• 2007 or 2007 R2 clients can login to account

migrated to Lync Pool during migration phase• Deploy pool of Web Conferencing and Audio and

Video MCUs• Deploy Edge Servers to enable external access• Deploy Director servers (Optional)• Enable firewall ports 443, 3478 for external

access

• Deploy Silverlight browser plug-in version 4.0

• Microsoft Silverlight browser plug-in version 4.0 (installed automatically during setup)

RoundTable Requirements

• Maximum room size of 25 ft. x 15 ft. x 10 ft.• Connect to analog phone line for PSTN

bridging• Connect to PC with Ethernet cable

• Use satellite microphones on tables larger than 15 x10 ft.

• Use indirect fluorescent or ambient lighting• Use neutral wall coloring

• For configuration and software updates use• Lync /Software Update Service for remote

devices• RoundTable Device Management Tool for

local devices

Room

Acoustics and Lighting

Management


Solution

Overview

Technology

Overview


s for relevant

capabilitiesDiscuss

technologies

Architecture

Discussion


Decision Points

VPC-based demo


in action

Show various

possibilities

Vision scope input


Solution

Briefing Summa

ry

Access for everyone / Branch office support: Consider SSL and server placement requirements to provide remote accessEvaluate bandwidth required to support conferences

Existing system to be replacedEvaluate migration path, if one existsConsider the impact of new system installation and user re-training, if relevant

Classroom supportDetermine hosted vs. on premise based on size of meetingsEvaluate conference room hardware requirement

Key Deployment Scenarios

Conferencing Components

PICMSN

AOL

Yahoo

RemoteUsers

EdgeServer

Perimeter Network

DataMedia

SIP

FederatedBusinesses

PSTN

Media GW

ExUM

UC endpoints

ArchivingMonitoring

AD DS

SIP Trunk

On-premiseor

Online

Direct SIP

FE Server(s)(Mediation Collocated)

SQL server A/V Conf server

SBA

Analog Device

s

Lync Phone Edition:- IW phones- Common area phones

Audio Conferencing Deployment Requirements

Deploy Application Service, Conferencing Attendant, and Conference Announcement Service (CAS) on the Front EndPublish Dial-in Access numbers in Lync ServerRequire Media gateway or IP-PBX that supports direct sipAudio Conferencing Considerations

For branch offices connected via VoIP, consider WAN stabilityOnly migrate access numbers over when you reach critical massParticipant passcodes should not be reusedDeploy first in the office with the highest use (usually headquarters)

Conferencing Policies

Web, audio, and videoEnable Web conferencingControl anonymous and federated user sharingRecordingsIP audio/videoPSTN dial-in conferencingFile Transfers

ScalabilityUsers per Meeting

Lync Server 2010 usage model is based on 5 percent of user base to be in conference concurrentlyGoal for Lync Server is meeting sizes of up to 250

Most meetings involve 3-6 users80 percent involve fewer than 6

For meetings of 250+, recommend Live Meeting Service or Lync Online

Dedicated high-end infrastructureSpecialized support

Supported TopologySE pool

Ideal for:Proof of concept

Large branch office

Conferencing functionalities

Audio/Video Conference

Web Conference (slide sharing, application sharing, whiteboard, etc.)

PSTN dial-in (requires mediation server and PSTN gateway)

Group IM

Lync Web App

ScalabilityUp to 5,000 users

250 user large conferences45

Perimeter Network

Data Center/Internal Network Outside Corporation

Inside Corporation

Lync Edge

Reverse Proxy

Lync 2010

Browser

Lync SE Server

Supported TopologyEE pool with co-located AV Conf Server pool

Ideal for:Medium size business

Regional Deployment





Group IM

Lync Web App



Perimeter Network


Inside Corporation

Lync Edge

Reverse Proxy

Lync 2010

Browser

Lync Front End Servers

Lync BackEnd Servers

Supported TopologyEE pool with separate AV Conf Server pool

Ideal for:Large enterprise

Data center deployment





Group IM

Lync Web App



Perimeter Network


Inside Corporation

Lync Edge

Reverse Proxy

Lync 2010

Browser

Lync A/V Conferencing

Servers

Lync Front End Servers

Lync BackEnd Servers

Architecture Decision Points

• Current conferencing technologies

Current Infrastructure

• Future conferencing needs and goals

Future Infrastructure

• Basic network utilization and needs

Network Utilization

• Scope and nature of applications

Conferencing and Remote

Access

What technologies are currently implemented that offer conferencing?What is the current network and office topology?What are the company drivers and requirements for conferencing?Is there a current PKI infrastructure?If not, are there plans to implement PKI to support remote access?Is the use of a supported third-party CA under consideration?

Architecture Decision PointsCurrent Infrastructure

What are the future plans for the network and office topology?What are the expansion expectations for the next six months, a year, two years, and five years? What types of conferencing needs does the future hold?Does everyone need the same functionality?Which specific services or resources do you want to provide access to?

Architecture Decision PointsFuture Infrastructure

How many users do you see using the system on a consistent basisWhat are your current WAN and Internet connection speeds

Plan for approximately 65Kbps for each audio connectionPlan for approximately 500Kbps for each video connection

Architecture Decision PointsNetwork Utilization

Do you want to enable web conferencing, which includes document collaboration and application sharing? Do you want to enable A/V conferencing? Do you want to enable users to join the audio portion of conferences when using a PSTN phone? Do you want to enable external users with the Lync client to join conferences?Do you want to control the clients that are available for joining Lync Server meetings? Do you want to enable Call Admission Control?

Architecture Decision PointsConferencing

What certificate types will be required and how will they be deployed?Which Lync edge server roles will be needed: A/V, access, and Web conferencing?Do you plan to publish Lync Web services over reverse proxy?Do you have a plan to deploy and maintain client software?Do you plan on federating with a public IM service, or any partners?Do you need a hosted Office Live Meeting solution to supplement your needs or would a hosted solution be more appropriate then an on premise solution?

Architecture Decision PointsRemote Access


Solution

Overview

Technology

Overview


s for relevant

capabilitiesDiscuss

technologies

Architecture

Discussion


Decision Points

POC Plannin

g

Develop scope and

specifications for POC

VPC-based demo


in action

Show various

possibilities

Vision scope input


Solution

Briefing Summa

ry

POC Planning

Sponsor NameProject Timing Goals and ObjectivesScope Milestones Risks & Dependencies

Next Steps

Proof of Concept• Assemble resources from the

business side and from the IT group• Understand business processes

that are being addressed• Gain knowledge about technology

infrastructure• Verify the technology roadmap• Review the POC scope and

assumptions

Proof of Concept


Solution Briefing

Solution Development

© 2007 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

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