Preparing for the future

Why are we here?

Objectives

To give you an opportunity to shape the PS Review

To gather your initial thoughts about where we need to improve

Why are we here?

Objectives

To give you an opportunity to shape the PS Review

To gather your initial thoughts about where we need to improve

Agenda

Working together

Why are we here?

Why PSR? - the challenge facing us

What is PSR all about?

It’s your opportunity to reflect and influence the shape and nature of PSR – so have your say!

Where do we go next?

The Rules of Engagement…

This is a ‘safe environment’: (a) everyone’s views are welcome and are respected, (b) listening to each other is key and (c) constructive challenge is encouraged (without fear of recourse)

We can share differing views and where we can explore the issues we are dealing with

We should aim to interact and everyone is encouraged to participate

This meeting is only as good as the contribution(s) we are prepared to make

Will focus on working through challenges and fostering collaboration between ourselves

Let’s turn our mobiles off (and keep them off)

Why are we here?

The Emerging EnvironmentInternational & national drivers

Internaldrivers

Austerity: significant cuts to BIS & HEFCE budget anticipated

Research concentration

Distinction and global brand: thematic research Q’s, Cornwall ‘offer’, a great place to study/work

Internationalisation

New ways of working, efficiencies & regulation

Continuing to be a market leader for the student experience

Supporting our academic colleagues (and supporting the academic voice)

Multidisciplinary themes (T&R)

Balancing STEMM vs. HASS

Partnership with GW4

Cornwall campuses success

Staff environment, inclusion and wellbeing

Exeter’s vision for excellence

A top 10 University

£100m Research income by 2017

20,000 UG (home) by 2017/18

The Professional Services Review is about working with academic colleagues and students to enable Exeter to thrive & succeed

What does this mean for us as Professional Services?

Having a shared vision and a plan to deliver it

Partnering effectively to deliver the colleges’ and Student Guild’s ambitions – helping the University rise further in the league tables

Doing the things that matter – stop/start/do more of what we do

Providing services in the right way in the right place

Investing in ourselves so that we have the right tools and skills

Having common values that we all believe in and enact

Being flexible and agile - able to continually evolve to meet the next challenge

We need to define the scope of this to focus our efforts…What’s in the review? All levels of PS activity:

Strategy & operating model

Structures, policy, procedures, process

Staff skills and capabilities

Enablers – IT, Lean, physical location

Organisations All PS services and colleges

FX+?

Interactions with external partners – GW4?

Locations Streatham, St Lukes, Cornwall

... and what else?

... and what else?

We need to define the scope of this to focus our efforts…

... and what else?

And what’s outside the review? Things we cannot change eg things controlled

by legislative requirements

Things we may not want to change

What’s in the review? All levels of PS activity:

Strategy & operating model

Structures, policy, procedures, process

Staff skills and capabilities

Enablers – IT, Lean, physical location

Organisations All PS services and colleges

FX+?

Interactions with external partners – GW4?

Locations Streatham, St Lukes, Cornwall

... and what else?

“How far have we got the scope and objectives for this review right?”

Now it’s over to you…

“What do you think we need to do to make this review successful?”

And a further question…

“What will ensure that this review delivers enduring success and benefits

to students and staff?”

And one more…

“Where and how our service provision can be even stronger or more

innovative?”

OK, the last one…

Where do we go next?

We need to take some time to ensure that we do the right things…

We are

here

Getting everyone on board

“What are we trying to do?”

Launch

June Dec

We need to take some time to ensure that we do the right things…

We are

here

Understand what the problem looks like

“Show me the evidence”

Understand

Getting everyone on board

“What are we trying to do?”

Launch

June Dec

We need to take some time to ensure that we do the right things…

We are

here

Understand what the problem looks like

“Show me the evidence”

Identify the key areas that need to be improved

“What really needs developing?”

Understand Listen

Getting everyone on board

“What are we trying to do?”

Launch

June Dec

We need to take some time to ensure that we do the right things…

We are

here

Understand what the problem looks like

“Show me the evidence”

Identify the key areas that need to be improved

“What really needs developing?”

Build the plan

“Where do we start?”

Understand Listen Plan and seek support

Getting everyone on board

“What are we trying to do?”

Launch

June Dec

This review is as much about how we do things as what – and here we need your help

We need you to …

Shine and lead others through the growth curve

Embrace pan-university team work

Demonstrate a commitment to the student and staff experience

Be willing to flex your team structures/boundaries and service portfolio

Give more frequently than you will receive (in the short term)

Manage risk(s) to the highest level of professional competencies

Communicate well with your teams – make it a two way process

Listen and love the academic voice!

The review starts now…After this meeting we need you to start to engage your teams in the review

Tell your team 3 things about today:

1. The PS review is about creating a Professional services team that can work effectively with academic colleagues to meet our future challenges

2. We are in a planning phase – nothing will happen until we are clear about what we need to do

3. This change is about our future and we will all be asked to play a part

Gather their initial thoughts and feed these back to your Director or College Manager:

1. What questions do they have?

2. What opportunities for change do they see?

3. What worries them

We would like to hear back from each college and service in a month’s time

Sarah Turvill video here

So now you get to eat your cream tea…and there’s one last piece of advice we need

We would like you to:

Carry on your conversations upstairs with other colleagues

Give us your feedback on how today has gone

Volunteer yourself if you feel you have skills or relevant experiences we might need (or even if you’d just like to get involved and lead something)

Engage with the PSR websitewww.exeter.ac.uk/staff/psr