Presentation 1 Case Study

8/8/2019 Presentation 1 Case Study

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It can reduce the cost associated with highemployee turnover.

It can assure the compliance with allgovernment rules and regulations.

It can manage workers compensationsand legal matters without consulting anattorney.

It can improve productivity by relievingmanagers of hiring,recruiting and employeemanagement task.

It can ensure the consistent reportingthroughout the company & organization.


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It may lacking in coordination andcontrolling over how tasks are completed.

Due to this, the human resource firm willhave a mismatch problem thats not suit inthe management process

There is an open access to sensitive

information or confidential information. It can reduced level of quality

communication between employees andtheir managers.


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QUESTION 2:

WHAT DO YOU THINKPRUDENTIAL SHOULD WORRY

THE MOST?


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2) I think what Prudential as theinsurance and investment company

should worry the most is:-

a) The prudential financial inc. isoutsourcing a piece of the rock to Exult

to handle all U.S payroll , HR call-center

management and information systems

and support, employees data, staffing

and records management for

Prudentials 47,000 employees.


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About the self-service application.

Prudential should turning to the self-service application to empower

customer and employees and cut downon administrative costs.

Prudential should worry about the

allocation of budget if the outsourceemployees over the budget stated by

employer. They do not follow theinstruction from employers.


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Prudential should worry about Exult if they do not

follows the requirement that been set by Prudentialaccording to their vision, mission, and objective.

Next, about the requirement of new employees

that do not follow and not synchronize with thevision and mission set by Prudential.

Outsourcing means :-

Contracting outside the organization to have workdone that formerly was done by internalemployees.


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F

ulfill the company requirement. Since the agreement between Exult and Prudential isfor 10 years time, Exult must ensure that they hasfulfilled the company requirement. For instance, as ahuman resource outsourcer, Exult is required tocomplete the transition of the core administrativeand transactional HR processes. Thus, within 10 years,Exult must try to achieve the goals positively throughthe Exult Service Delivery Model (ESDM) include,payroll services, employee data and recordsmanagement, health and welfare benefits delivery,contact centre services, accounts payable, trainingadministration, talent acquisition/recruiting, and HR

applications development and support. The ExultService Delivery Model is designed to reduce costsand improve service to employees through self-service and streamlined HR processes.


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Use technologies to keep in touch with

the company. With the advancement of technology, the

interaction between these two companies

will be more easier. By using the Internet,

Exult can easily interact and get in touchwith Prudential. They can also share someideas and any problems or inquiries can beforwarded through emails and social

networking websites such asFacebook andTwitter. Other than that, both companies

can use video conferencing method fromtime to time.


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Create a good public relations with the

company. As an outsourcer, Exult must create a good

public relations (PR) with Prudential in order

to maintain a good relationship between

them. For instance, Exult need to follow upwith Prudential regularly to ensure that theyare satisfy with the service delivered. Otherthan that, Exult must always be proactive in

idea generation and responsive in crisis. Exultmust noted the client satisfaction as their highest priority.


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Presentation 1 Case Study

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