Date post: | 15-Jul-2015 |
Category: |
Travel |
Upload: | workshop-moscow |
View: | 1,031 times |
Download: | 0 times |
The Role of Online
Guest Reviews
& its integration
into Hotel
Classification
Systems
By Anita Blomberg
CategoriesH
ote
l cla
ssific
atio
n • Room
• Service
• F & B
• Access
• Services
• Communication
• Bathroom
Gu
estre
vie
ws • Room
• Service
• F & B
• Location
• Staff performance
• Value for money
• Cleanliness
Impact on service quality
• Transparency
• Reflection
• Surplus invest
• Awareness
• Employee pride
Service improvement
Thank you!
Anita BlombergCritical opinion
For the report visit:
Visit unwto.org