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About MedSolutions:

MedSolutions is a medical cost

management company that generates cost

savings as a consequence of improving the

quality of patient care and outcomes.

More details at www.medsolutions.com

Local and National programs

27+ MM members managed

55 Commercial, Medicare, & Medicaid health plans

1,000 employees, HQ in Nashville TN

7 million interactions per year with physicians and members

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About Me:

Satish Dave, pronounced dặv′-vee

Chief Information Officer, MedSolutions Inc

- 23 years of business and IT experience across multiple industries- Currently leading all strategic and operational technology initiatives

for MedSolutions. Ownership for - information technology - claims operation - healthcare analytics shared service- operational excellence through Lean/Six Sigma

- In past led the information technology function of specialty paper company Appleton Papers Inc, largest manufacturer of carbonless and thermal papers

- Prior to this held various leadership roles with Concentra Inc, Coventry Healthcare, GE, Shop At Home Network, SETA Corporation, and CIL

- Holds Bachelor degrees of Electrical Engineering and Law

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The world we live in…

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Our “demand – supply” is off balance…

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Larger horse. . . or a lighter cart!

Competing priorities…

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It is everyday battle for all of us…

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Who is this guy…

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Operational EfficiencyInitiatives

Real-time SupportRequests

New ProductDevelopment

Interoperability needs

Speed to Market

Build System/Infrastructurefor growth and new world

Portfolio Management & Governance

Two opposing forces linked together:

IT in the sense of managing technology infrastructure is on the cusp of becoming a critical but nonstrategic asset like electricity.

Generic IT Strategic Value

o Commoditizationo Consolidationo Outsourcingo Cloud and Utility Computing

Today, the CIO is becoming increasingly thought of as a chief innovator, chief strategist, chief process officer, or all three.

o I for Innovation o Disruptive technologies o Postmodern business

Two third of CEOs believe that IT will make a greater contribution

during this decade.

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Engage and Collaborate:

① Retaining customers with customer delight

② Enable growth through innovation

③ Cost management through better efficiency

④ Building responsive and flexible organization

⑤ Improving decision making through analytics and business

intelligence

⑥ Develop a team is technical smart but thinks like business

⑦ Balanced approach for disruptive technologies

Key business drivers -

Uncouple from past processes and beliefs. Create Measureable and

Auditable Financial Benefits for the Enterprise.

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Engage and Collaborate:

o IT Strategy o Innovation o Enterprise

Architecture o Business Engagemento Requirements

o Corporate Strategy o Business Process

Design o Information

Management and Analytics

o Development and Maintenance

o Infrastructure Operations

o Vendor Management o User Support

o Corporate Strategy o Business Process

Design o Information

Management and Analytics

In addition IT function assumes a set of central roles that have no natural ownership

Many central roles are now duplicated in Finance, Procurement, Supply Chain, and other functions

IT “doing” roles are being externalized faster than other central “doing” roles.

IT Central

Think

Do

“Thinking” and “doing” roles require different skills, incentives, and business relationship.

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Increasing collaboration:

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Discuss IT as a Portfolio of Value and Risk:

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Your people will make the difference:

① Wanted: Business Skills - IT staff will need business-centric skill

sets and will often have business backgrounds.

② Proactive communication instead of follow-ups

③ Customer focus and service excellence – wow your internal and

external customer

④ Enabler for growth through innovation

⑤ Ability to drive Operation performance and Project performance

Key to success is to have IT leadership who understands and drive the

vision of new IT in their day to day business interaction.

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Listen to the future:

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Be strategic.

Be focused.

Be great.

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Content Source includes various studies and presentations from PWC, Gartner, Cisco, MS, and Corporate Executive BoardAlthough I believe that the information contained in this document has been obtained from reliable sources, but we are notresponsible for any errors or omissions contained herein or for the results obtained from the use of this information.

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