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By: Aedalianawati Bt. Hj. Embok Cheni

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WHAT IS A COACH?

A teacher.

Someone who shows

an individual or team

how to improve skills

and performance.

Assist people to

identify specific goals

and then reach those

goals faster and with

ease.

Seseorang individu

yang memberi

bimbingan khusus

kepada seseorang atau

sekumpulan individu

lain. Mengambil berat

mengenai pencapaian

menuju ke arah

objektif yang ingindicapai oleh individu

atau kumpulan

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CoachingGuideline

s

Give praiseand

recognition

Avoid blame andembarrassment

Focus onbehavior notthe person

Dontcriticize

Give specific

feedback

Haveemployees

assess theirownperformance

Givecoachingfeedback

Providemodelingand training

Makefeedbacktimely, yetflexibleDevelop

supportiveworking

relationship

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COACHING FEEDBACK VS

CRITICISM

Coaching

Feedback

Criticism

Based on a good

supportive relationship

and on the follower doing

a self-assessment of

performance. It isspecific, descriptive and

makes people feel like

winners.

Judmental and makes

people feel like losers.

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Tips onprovidingfeedback

Specic notgeneral

Focus on

behavior andresults notattitudes

Job related

Timely andon going

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THREE KEYS TO EFFECTIVE

COACHING

Listening Observing uestioning

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COACHING STEPS

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ATTRIBUTION THEORY

Attribution theory is used to explain

the process managers go through to

determine the reasons for effective or

ineffective performance and decidingwhat to do about it.

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ThePerformanceFormula

(coaching)

Describecurrent

performance

Describedesiredperformance

Get a

commitmentto thechange

Follow up

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WHAT IS MENTORING?

A form of coaching

Usually between an experiencedmanager and a young manager. to develop the protg

helps to build mentors power

base

May be formal (assigned or

informal

Mentoring is to support and

encourage people to manage

their own learning in order thatthey may maximise their

potential! develop their s"ills!

improve their performance and

become the person they want to

be.

Mentorberasal dari

perkataan Greek yangbermaksud rakan,

kaunselor atau guru

yang boleh dipercayai.

Mentor biasanyaterdiri dari orang yang

mempunyai

pengalaman dalam

memberi pertolongan

kepada mereka yang

memerlukannya.

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MENTORING VS COACHING

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INSPIRATIONAL VIDEO.

Dream A Dream - Be a Mentor.flv

http://var/www/apps/conversion/tmp/scratch_3/Dream%20A%20Dream%20-%20Be%20a%20Mentor.flvhttp://var/www/apps/conversion/tmp/scratch_3/Dream%20A%20Dream%20-%20Be%20a%20Mentor.flv