Six SigmaGreen Belt

Certification Presentation 07/19/16

Six Sigma Tools

• Certification score card• Project Charter• SIPOC• Definition of a defect and resulting Sigma Score• Project Roadmap• Fishbone• C&E• Control Plan

Certification Score CardPhase Gate Reviews:

Phase Score KEY

Team Name: Phase 1 Date: 91.67%1=Awareness (trained)  Core Team Members: Phase 2 Date: 83.33%2=Understands Basic Concepts

Phase 3 Date: #VALUE! 3=Understands Concepts & Mechanics Phase 4 Date: #VALUE! 4=Above + Demonstrates ApplicationCoach: Final Review Date: 0.00%5=Above + Teaches/Tool MasterBB Mentor:  

DMAIC

Skill Set Phase Six Sigma Tools Rec. level Current Score CommentsDefine 1 Project Charter 4 4 Updates were made per new learning from

the C&E matrixDefine 1 Project Schedule 4 4  Define 1 SIPOC 4 3  Measure 2 Sigma Score 4 4 Using the ability to score correctly as this has

the most impact on customer retention. This is a customer facing application.

Measure/Improve

2 Process Maps 4 3 Process map contained all necessary information only needed to be more readable

  2 Fishbone 4 4 Composed of all issues categories. ExcellentAnalyze 3 C&E Matrix 4   Needs to be completed showing graphAnalyze/Improve

3 FMEA 4 4  

Analyze 3 Basic Statistics 3 3 Sigma score/Also added additional information per C&E

which inlcuded an additional sigma score for scoring.

Analyze 3 VOP (Control Charts) 2    Analyze 3 MSE 1 N/A  Improve 4 DOE 1 N/A  Control Final Control Plan 4    

Project CharterProcess Impacted Training Development Total Financial Impact $1MChampion VP of Content Organization/Function Sponsor CTO Organization/Function Green Belt Consultant Nancy Northrup Telephone Number Project Leader Elena Titova Telephone Number Start Date December 2015 Target Completion Date April 1, 2016

Element Description Team Charter1. Process: The process in which opportunity exists. Create Military Family online training for life skills, educational advancement, job training, and career

management as well as associated resources. The project utilizes Project Tracking software by CA (Rally) Associates in AGILE methodology.

2. Project Description: Describe the Project’s Purpose and scope. Provide resource libraries for 5 military branches focused on the Military Family including eBooks, Articles, tests, and tutorials including the SATs. Create the IT project to support this effort including systems implementation, content loading, and reporting statistics on scoring, usage, and within appropriate privacy guidelines and coordinating the communication between the different workstreams involve including Marketing, Sales, and Customer Support.Manage content loading, quarterly updates, website design, any special systems design required, testing on IT and on content, testing on designated platforms, mobile devices, and browsers.

3. Problem Statement: What problem are we attempting to resolve?

There is a new sector. The new customer is the US Military which has a specific need to provide Military Families with training in life skills, educational advancement, and evaluation testing for career placement and management.

4. Objective:What improvement is targeted and what

will be the impact on Sigma, Savings and

Cust. Sat?

BSL

GOAL

ACT

UNITS

Sigma

n/aBaseline is being

established

RTU 50 100 Software support costs

5. Project Scope: Which part of the process will be

investigated?

Military Family centers for the 5 branches.

6. Business Results:

What is the improvement in business

performance

(e.g. savings, cycle time) anticipated and

when?

All centers are prepared (7 steps are completed)Loading template, center created, center tested, list of products, images, (ET to fill in)

7. Core Team members:

Who are the key members and any expert

consultants?

Elena Titova: Program ManagerDirector of Content DevelopmentLead DeveloperLead Designer

8. Definition of a Defect

Process is not able to executeCenter does not load or respond (cannot be opened).Content is not correct or available to the user

9. Assumptions:

What assumptions are being make?

Project Vision

• The new LearningExpress DoD MWR eLearning platform will serve the needs of current military members, military families, and military members transitioning out of the service.

• It is being built to directly compete with Peterson’s DoD MWR eLearning platform. Peterson’s currently has DoD contract.

• The library will leverage existing resources and incorporate new resources to meet the demands of the market.

Success Measures

• Land the Contract from the DoD• The project will be complete once all first-

wave pieces of content have been developed, loaded, tested and approved, within scope/schedule.

Process: Process Owner: Suppliers Inputs   Process Outputs Customers

(Providers of the required resources) (Resources required by the process) (Top level description of activity) (Deliverables from the process) (Anyone who receives a deliverable from the process)

  Noun Requirements (adj)   Nouns Requirements (adjectives) Customer

MilitaryInitial assessment results: Miltary test to show which branch of the military and which occupation within the brach is most appropriate for the individual

Uniquely identifiable to the personAblle to be incorporated into the occupational information within Learning Express module for that branch of the military

 

Website

Fully Funtioning EBSCO Sales

Reference libraries EBSCO cataloges Current and easily accessibleAvailable to the project when needed  

New customer base

Subscription-based for each branch of the military Executive Management

Content Group TutorialsPractice tests

Come as a loading templateAll links are plugged inAvailable to the project when needed

 

Learning Express Library

Incorporated into the EBSCO systems EBSCO Management

IT Group

Algorithms including:1. Scoring modlules2. Navigation 3. Recommendation calculation4. Global Algorithm across different modules and return 5. Ability to take tests in various modes such as : Answer mode, assimilation mode, etc.

Well-tested and verified as workingMeets scoring requirementsAvailable to the project when needed

 

1. Instructions for completing the chosen certification2. Courses / tutorials / reference libraries3. Testing preparation / practice tool4. Practice tests for final certification and recommendations for tutorials to better the results

ComprehensiveCurrentCompleteMeets minimum requirements for Physically AccessibleADA complianceRepeatable and / or able to start where left offRecorded results and progressProgress monitoredPrivacy on / off Active Military

Image Selection Group

Images and design of each page as required for each Military BranchReusuable images where appropriateCustomize for each center (Active Military, Military family, Transitioning Military)

Correct as definedReady to use as requested by the project  

1. Instructions for completing the chosen certification as well as occupational match for civilian careets2. Courses / tutorials / reference libraries3. Testing preparation / practice tool4. Practice tests for final certification and recommendations for tutorials to better the results

ComprehensiveCurrentCompleteMeets minimum requirements for Physically AccessibleADA complianceRepeatable and / or able to start where left offRecorded results and progressProgress monitoredPrivacy on / off Transitioning Military

       

1. Instructions for completing the chosen certification includes preparation and tutorials for educational testing such as GED, SAT, etc. 2. Courses / tutorials / reference libraries3. Testing preparation / practice tool4. Practice tests for final certification and recommendations for tutorials to better the results

ComprehensiveCurrentCompleteMeets minimum requirements for Physically AccessibleADA complianceRepeatable and / or able to start where left offRecorded results and progressProgress monitoredPrivacy on / off Military Families

       

 

   

       

 

   

Structure define Images selectedPages designed Development by IT Group Content Development Testing DEMO / Project Complete

Process: Process Owner: Suppliers Inputs   Process Outputs Customers

(Providers of the required resources) (Resources required by the process) (Top level description of activity) (Deliverables from the process) (Anyone who receives a deliverable from the process)

  Noun Requirements (adj)   Nouns Requirements (adjectives) Customer

MilitaryInitial assessment results: Miltary test to show which branch of the military and which occupation within the brach is most appropriate for the individual

Uniquely identifiable to the personAblle to be incorporated into the occupational information within Learning Express module for that branch of the military

 

Website

Fully Funtioning EBSCO Sales

Reference libraries EBSCO cataloges Current and easily accessibleAvailable to the project when needed  

New customer base

Subscription-based for each branch of the military Executive Management

Content Group TutorialsPractice tests

Come as a loading templateAll links are plugged inAvailable to the project when needed

 

Learning Express Library

Incorporated into the EBSCO systems EBSCO Management

IT Group

Algorithms including:1. Scoring modlules2. Navigation 3. Recommendation calculation4. Global Algorithm across different modules and return 5. Ability to take tests in various modes such as : Answer mode, assimilation mode, etc.

Well-tested and verified as workingMeets scoring requirementsAvailable to the project when needed

 

1. Instructions for completing the chosen certification2. Courses / tutorials / reference libraries3. Testing preparation / practice tool4. Practice tests for final certification and recommendations for tutorials to better the results

ComprehensiveCurrentCompleteMeets minimum requirements for Physically AccessibleADA complianceRepeatable and / or able to start where left offRecorded results and progressProgress monitoredPrivacy on / off Active Military

Image Selection Group

Images and design of each page as required for each Military BranchReusuable images where appropriateCustomize for each center (Active Military, Military family, Transitioning Military)

Correct as definedReady to use as requested by the project  

1. Instructions for completing the chosen certification as well as occupational match for civilian careets2. Courses / tutorials / reference libraries3. Testing preparation / practice tool4. Practice tests for final certification and recommendations for tutorials to better the results

ComprehensiveCurrentCompleteMeets minimum requirements for Physically AccessibleADA complianceRepeatable and / or able to start where left offRecorded results and progressProgress monitoredPrivacy on / off Transitioning Military

       

1. Instructions for completing the chosen certification includes preparation and tutorials for educational testing such as GED, SAT, etc. 2. Courses / tutorials / reference libraries3. Testing preparation / practice tool4. Practice tests for final certification and recommendations for tutorials to better the results

ComprehensiveCurrentCompleteMeets minimum requirements for Physically AccessibleADA complianceRepeatable and / or able to start where left offRecorded results and progressProgress monitoredPrivacy on / off Military Families

       

 

   

       

 

   

Structure define Images selectedPages designed Development by IT Group Content Development Testing DEMO / Project Complete

SIPOC

Request

received to

create a DEMO

Creating training

for Military

use

DEMO created

and ready to

use (RTU)

SIPOC

Run the Sales Demo for the Military

Understand the structure of each center

Prepare to load the template for IAPPS

Validate functional and content

Start

End

Process Map

1.Login to Open the Library

4. Open myCenterActive tutorials, tests

3. First login process

First login

SOP Software packageSOP Internet connection SOP Access configurationN Student

Access to the library

Successful Login

2. Contact Customer service

Y

N

6. Get Recommendations for studying based upon

scores

SOP Request email, ProceduresN Customer service rep

SOP Select Study directionN Student

Start

Resolution

N

Y

Create myCenter

SOP Select Study directionN Student

Pass test

N

YEnd

5. Work with tutorials and tests

SOP Software package N Student

Get ScoresSOP Software packageX Scores

Update myCenterList of tutorials and tests

Fishbone Diagram

C&E

C&E Score

Software package

Internet connecti

on

Access

Configuration

Student

Request email

Custmer S

ervece

Rep

Procedures

Select Study D

irecti

on

Student

Software package

Student

Software package

Student

Software package

0

50

100

150

200

250

300

350

400

450

Score

C&E Totals

1. Library Setup

2. Contact Cutomer Service

3. First login Process

4. Open myCenter

5.Work with tutorials

6.Get Recommendations

0 200 400 600 800 1000 1200 1400

Totals

Control Plan