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Community Engagement and Participation Framework

Baseline Study

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• Level of confidence• Barriers to successful engagement• Methods of engagement• Participant targeting• Feedback and developing further

participation

Key Themes

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• ¾ of service providers evidenced that opinions matter

• ½ of service users had little or no confidence that their voice would be listened to

Confidence that their opinions matter

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Service providers listed:• lack of resources, the apathy of those

consulted and access needs

Service users listed:• bureaucracy, access needs not addressed

and personal lack of confidence

Barriers to successful communication

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• 92% of service users preferred human interaction – face to face

• 1/2 of service providers rated human interaction as the most successful

Methods of communication

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Targeting Participants

• Over 3/4 of service providers designed engagement for a diverse range of people

• The top ‘Hard to reach’ for consultation were young people, ethnic minorities and full-time workers

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Opportunities for further participation

• 2/3 of service providers publish how responses influence decisions

• Over 3/4 of service providers encourage feedback and offer opportunities for further contribution roles

But that is not the perception

of service users

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To increase effective engagement

• Use the National Principles• Work to increase confidence• Evaluate methods of communication• Value diversity• Develop partnerships• Welcome participation

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