Presentation on Case Study Goal Setting by Tejas

CASE STUDY CASE STUDY PRESENTATIONPRESENTATION

BY-BY-

TEJAS B. PATILTEJAS B. PATIL

04/08/23 2Goal Setting By Tejas....

CASECASEAndy Davis was proud of his restaurant, Andy Davis was proud of his restaurant, The Golden Bow. Its location was The Golden Bow. Its location was perfect, its decor tasteful, its clientele perfect, its decor tasteful, its clientele generous and distinguished. When he generous and distinguished. When he first took over the business a year ago, first took over the business a year ago, Davis had worried that the local labor Davis had worried that the local labor shortage might make it difficult to hire shortage might make it difficult to hire good workers. But he had made some good workers. But he had made some contacts at a local college and hired a contacts at a local college and hired a group of servers who worked well with group of servers who worked well with customers and with one another. The customers and with one another. The only problem he still had not solved was only problem he still had not solved was the Dishwasher.the Dishwasher.


At first Davis felt lucky when he found Eddie At first Davis felt lucky when he found Eddie Munz, a local high school dropout who had Munz, a local high school dropout who had some experience washing dishes. Davis could some experience washing dishes. Davis could not afford to pay a dishwasher more than $4 an not afford to pay a dishwasher more than $4 an hour. But he was so slow! Davis originally hour. But he was so slow! Davis originally thought Eddie just was not quick about thought Eddie just was not quick about anything, but he changed his mind as he anything, but he changed his mind as he observed his behavior in the kitchen. Eddie observed his behavior in the kitchen. Eddie loved to talk to the cooks, often turning his loved to talk to the cooks, often turning his back on the dishes for minutes at a time to back on the dishes for minutes at a time to chitchat. The kitchen was always a mess, and so chitchat. The kitchen was always a mess, and so many dishes piled up that often two hours after many dishes piled up that often two hours after closing time. Davis began to wonder if there closing time. Davis began to wonder if there was a method to Eddie’s madness: He was was a method to Eddie’s madness: He was getting paid by the hour, so why should he getting paid by the hour, so why should he work faster? But Davis did not like having a work faster? But Davis did not like having a constantly sloppy kitchen, so he determined to constantly sloppy kitchen, so he determined to have a talk with Eddie.have a talk with Eddie.


Davis figured out that Eddie had been making Davis figured out that Eddie had been making $28 on his reasonably efficient nights and $28 on his reasonably efficient nights and then met with Eddie and made him a then met with Eddie and made him a proposal. First he asked Eddie how soon he proposal. First he asked Eddie how soon he thought he could finish after the last customer thought he could finish after the last customer left. Eddie said an hour and a quarter. When left. Eddie said an hour and a quarter. When Davis asked if he would be interested in Davis asked if he would be interested in getting off forty-five minutes earlier than he getting off forty-five minutes earlier than he had been, Eddie seemed excited. And when he had been, Eddie seemed excited. And when he offered to pay Eddie the $28 for a complete offered to pay Eddie the $28 for a complete job every night, regardless of when he job every night, regardless of when he finished, Eddie could hardly contain himself. finished, Eddie could hardly contain himself. It turned out he did not like to work until 2:00 It turned out he did not like to work until 2:00 a.m., but he needed every dollar he could get.a.m., but he needed every dollar he could get.


The next week, a new chalkboard appeared next to The next week, a new chalkboard appeared next to the kitchen door leading out to the dining room. the kitchen door leading out to the dining room. On top it read, "Eddie’s Goal for a Record Time." On top it read, "Eddie’s Goal for a Record Time." Davis began inspecting the dishes more often than Davis began inspecting the dishes more often than usual, but he found no decrease in the quality of usual, but he found no decrease in the quality of Eddie’s work. So on Sunday, he said to Eddie, Eddie’s work. So on Sunday, he said to Eddie, "Let’s try for an hour." "Let’s try for an hour."

A month later, the board read "42 minutes." The A month later, the board read "42 minutes." The situation in the kitchen had changed radically. The situation in the kitchen had changed radically. The former former "Eddie the Slob""Eddie the Slob" had become had become "Eddie the "Eddie the Perfectionist."Perfectionist." His area was spotless, he was His area was spotless, he was often waiting when someone came from the dining often waiting when someone came from the dining room with a stack of dirty plates, and he took it as room with a stack of dirty plates, and he took it as a personal affront if anyone found a spot on a plate a personal affront if anyone found a spot on a plate he had washed. Instead of complaining about he had washed. Instead of complaining about Eddie squirting them, the servers kidded him Eddie squirting them, the servers kidded him about what a worker he had become, and they about what a worker he had become, and they stacked the plates and separated the silver to help stacked the plates and separated the silver to help him break his record. And the first time Eddie got him break his record. And the first time Eddie got done at 12:42, they all went out for an hour on the done at 12:42, they all went out for an hour on the town togethertown together. .


WHAT IS GOAL?WHAT IS GOAL?

What an individual is trying to What an individual is trying to accomplish through his or her accomplish through his or her behavior and actions.behavior and actions.


What is GOAL-SETTING What is GOAL-SETTING THEORY?THEORY?

“ A theory that focuses on A theory that focuses on identifying the types of goals identifying the types of goals that are most effective in that are most effective in producing high levels of producing high levels of motivation and performance motivation and performance and why goals have these and why goals have these effects.”effects.”


ProcessProcess


ContinuedContinued

GOALGOALMEETINMEETING G THETHEGOALGOAL

TASKTASKPREFOR-PREFOR-MANCEMANCE

GOALGOALCOMMIT-COMMIT-MENTMENT

DESRE TODESRE TOMEET THE GOALMEET THE GOAL

SELF EFFICANCYSELF EFFICANCYBELIEFSBELIEFS


Davis Home-Work For Davis Home-Work For MunzMunz

What could be the Motivational What could be the Motivational Factor?Factor?

What is Goal?What is Goal? Which Task?Which Task? What are the Steps?What are the Steps? What is “SMART” for Munz?What is “SMART” for Munz?


Motivation for MunzMotivation for Munz

Munz Needs and Motivation:-Munz Needs and Motivation:-

Fixed Pay, Equity in Working Fixed Pay, Equity in Working Structure , Achievement MotiveStructure , Achievement Motive


SSpecificpecific

MMeasurableeasurable

AAchievablechievable

RRealisticealistic

TTime Boundime Bound

SMART


Goal:Goal: What an individual is trying to accomplish.

Encouraging thedevelopment of goal-attainment strategies

or action plans

Increasingone’s persistence

Regulatingone’s effort

Directingone’s attention

Goalsmotivate the

individualby...

Taskperformance


Motivating Factor For Motivating Factor For MunzMunz

By Fixed Payment.By Fixed Payment. Working Time FreedomWorking Time Freedom


Davis Role In Munz Davis Role In Munz PerformancePerformance

Application of MBO.Application of MBO. Continuous Observation.Continuous Observation. Timely Feedback to Progress Toward Timely Feedback to Progress Toward

Goals.Goals. Tried to Find Out Difference In His Tried to Find Out Difference In His

Working Style.Working Style. Always Giving New Target.Always Giving New Target. Tried to Keep Munz Goal Alive. (board)Tried to Keep Munz Goal Alive. (board)


Goal Achievement Goal Achievement RewardsRewards

The purpose of the reward The purpose of the reward system is to attract, retain, and system is to attract, retain, and motivate qualified employees motivate qualified employees

His Goals On Chalk-Board.His Goals On Chalk-Board. Eddie the Perfectionist.Eddie the Perfectionist.


Goal Setting ResearchGoal Setting Research

Goals & PerformanceGoals & Performance Easy goals produce Low Efforts because Easy goals produce Low Efforts because

the Goal is Too easy to Achieve.the Goal is Too easy to Achieve. Impossible Goals leads to Lower Impossible Goals leads to Lower

performance because people being to performance because people being to experience failure.experience failure.

Specific difficult Goals leads to Higher Specific difficult Goals leads to Higher Performance.Performance.

Feedback Enhances the effect of Feedback Enhances the effect of Specific, Difficult Goals.Specific, Difficult Goals.


Continued….Continued….

Participative Goals, assigned Participative Goals, assigned Goals, & Self-Set Goals are Goals, & Self-Set Goals are Equally Effective.Equally Effective.

Goal Commitment & Goal Commitment & Monitory Incentives Affect Monitory Incentives Affect Goal-Setting Outcomes.Goal-Setting Outcomes.Quality may suffer for Quantity.Quality may suffer for Quantity.


Importance Of Goal Importance Of Goal SettingSetting

Achieve more in Your Life-Time.Achieve more in Your Life-Time. Improve Overall Performance In Life.Improve Overall Performance In Life. Increase Your Motivation to Achieve the Increase Your Motivation to Achieve the

Most Out of Life.Most Out of Life. Increases Your Pride & Self Satisfaction.Increases Your Pride & Self Satisfaction. Improve Self Confidence.Improve Self Confidence. Helps to Eliminate the Attitudes that Helps to Eliminate the Attitudes that

holds You Back & Cause Unhappiness.holds You Back & Cause Unhappiness. YOU WILL NEVER STOP….YOU WILL NEVER STOP….


““Instead of worrying about Instead of worrying about what people say of you, what people say of you, why not spend time trying why not spend time trying to accomplish something to accomplish something they will admire.”they will admire.”

- Dale Carnegie- Dale Carnegie


My Learning'sMy Learning's

Being an business man its very Being an business man its very necessary to learn the individuals necessary to learn the individuals skills and their behavior at work place.skills and their behavior at work place.

Study and understand the different Study and understand the different motivational factors which can be motivational factors which can be applied at business.applied at business.

Set the Goals for your employee using Set the Goals for your employee using MBO.MBO.

Be specific about your Business Goals.Be specific about your Business Goals.


ANY QUESTIONS?ANY QUESTIONS?

??



THANK THANK YOU….YOU….

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Presentation on Case Study Goal Setting by Tejas

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