Ammar Abdus Salam160040BBA1

INTRODUCTIONPIA's vision is to be a world class airline exceeding customer expectations through dedicated employees, committed to excellence.

• Air transport is given a lot of importance in the world. In Pakistan too, it has its importance. It is essential to have air communication for maintaining and improving relations with other countries.

• Pakistan International Airlines Corporation (PIA) was founded by the Government of Pakistan on 11TH March 1955, when PIA took over Orient Airways. (The First Muslim owned airline, was founded in Calcutta, 1946 by Mr. Isphahani)

H u m an R esou rces C orp ora te P lan n in g

F lig h t O p era tion s M arke tin g

A irp ort S ervices F in an ce

F lig h t S ervices F in an c ia l m on ito rin g an d A p p ra isa l

W ork S tore P u rch ases

In fo rm ation Tech n o log y E n g in eerin g

Q u a lity A ssu ran ce C oord in a tion

P res ic ion E n g in eerin g G en era l S ervices

C h a irm an /C E O

B oard o f D irec to rs

ORGANIZATION HIERARCHY

DEPARTMENTS AND ITS FUNCTION

• Human Resources• Corporate plaining• Flight operation• Marketing• Airport services• Finance• Store purchases• Flight services• IT• Engineering• Quality assurance• Coordination• General services

BRINGING UP ADVANCED TECHNOLOGYCustomer Management System• Quickly Response • Strong Brand Image• Customer Satisfaction• Appreciation Level

Reservation SystemE-Ticketing

PIA PROFITABLE INVESTMENT &ASSET• The Roosevelt Hotel (New York)The Roosevelt Hotel is at Madison Avenue

and 45th Street in midtown Manhattan, named in honor of President Theodore Roosevelt. The New York City hotel opened on September 22, 1924. The hotel closed in 1995 and reopened in 1997 after a $65-million extensive renovation.

The Hotel Scribe is a 19th-century building located in the center of Paris, within 200 meters of the Opera, and 400 meters from Place Vendome.

• The Hotel Scribe

FACTS

• PIA was formed through an act of parliament

• It is a corporation governed by board of director

• Any decision related to privatization of PIA would need 2 3rd majority op parliament

MISSION

There mission was that employ team will contribute toward making pia a global airline of choice through:• Offering costumers service products• Using state of the art technology• Developing safety culture

PROBLEMS FACING PIA• Financial loses : 15 still grounded for repair

• Political involvement : total position 19159 employed 23650

• Management issue :

• competitors : External Internal

• American airline Shaheen airline

• British airways Air blue

• Emirates airline Aero airline

REASON OF LOSE• OVER STAFFING

• LACK OF COMPETENT EMPLOYEES

• HIGH FEUL COST

• HIGH MAINTENANCE COST

Recently, the management announced a 5-year turnaround plan and has asked the government to write off losses of $1. 7 billion to prevent bankruptcy. The plan envisions cutting costs and buying new planes that are more fuel efficient. News items suggest the likelihood of government accepting the plan is low, and thus PIA will either have to resort to more borrowing or declare bankruptcy over the next few years.

RECOMMENDATION

Pakistan International Airlines has fired 200 employees for presenting fake degrees at the time of hiring. PIA Director Public Relations Syed Sultan Hassan told The Express Tribune that employees were served warning notices multiple times and given a chance to prove their documents were valid before being handed pink slips.

conclusion