UPDATES ON REGULATORY ACTIVITIES ON:

1.QoS/QoE2.COMPLIANCE FORMS3.CONSUMER ISSUES

ICT WEEK 2016

1/3REGULATING

QUALITY OF SERVICE QoS/ QUALITY OF EXPERIENCE QoE

ICT WEEK 2016

EVOLUTION OF THE QOS REGULATORY

• Methodology developed and gazetted for voice services in 2009.

• 8 KPIs identified and thresholds set for compliance in two phases.

• First phase ended September 2012 while the 2nd phase is running to date.

• New methodology and KPI definition under development.

Licensing, Compliance and Standards

CURRENT VOICE – KPIPerformance Targets Targets

Call Completion Rate >95%

Call Set Up Success Rate (CSSR)>95%

Call Drop Rate<2%

Call Block Rate<5%

Speech Quality95% of samples >3.1

Call Set Up Time<13.5 seconds

Handover Success Rate >90%

Rx Lev Outdoor = - 102 dBm

Indoor = -95 dBm

In car = - 100 dBm

KPIs IN NEW FRAMEWORK

Voice Services •Unsuccessful call ratio •Dropped call ratio •Completion call ratio •Call set up time

KPIs IN NEW FRAMEWORK

SMS /MMS – Successful SMS / MMS Ratio – Completion ratio for SMS / MMS – End-to-End delivery time for SMS

KPIs IN NEW FRAMEWORK

Data Transfer – Latency and jitter – Data transfer failure ratio – Throughput of successful data transfer – Ratio of packet loss

KPIs IN NEW FRAMEWORK

Web browsing •Internet accessibility •HTTP set-up failure ratio •HTTP set-up time •HTTP completion failure ratio •HTTP completion time •HTTP generic scenario availability

KPIs IN NEW FRAMEWORK

Video streaming – Streaming “start reproduction” time – Streaming “start reproduction” failure ratio – Streaming re-buffering time – Streaming video quality (using PEVQ) – Streaming generic scenario availability

COVERAGE AUDIT IN THE NEW FRAMEWORK

Coverage assessment has two main objectives:

1.Make available to consumers, reliable coverage information (territory, roads).

2.Verify that licensees comply with the coverage obligations defined in their licenses

Compliance and Enforcement

• Annual Publicity of performance reports for consumer information (name and shame)

• Issue of notices and warning to non-performing entities.

• Penalizing non compliance (up to 0.2% of GAT)• Denial of further regulatory resource and

expansion.• Revocation of the licenses.

WAY FORWARD

• Pilot test and approval. • New equipment and partners. • Launch of methodology and license update.• Compliance assessment and enforcement of

license conditions.

QOS Regulation is based on the following:•Kenya Constitution, 2010; Bill of Rights.•Kenya Information and Communication Act, 1998 as Amended in 2013 • Kenya Information and Communications (Licensing and Quality

of service) Regulations, 2010• Kenya Information and Communications (Consumer Protection)

Regulations, 2010• Kenya Information and Communications (Dispute Resolution)

Regulations, 2010

•Consumer Protection Act, 2012.

Regulatory Framework in Kenya

2/3REVIEW OF COMPLIANCE FORMS

ICT WEEK 2016

We would like to draw attention to the following sections.•NFP FORM (counting of the number of customers)•ASP FORM (Provision of clearer sections for each service)•CSP Service provision classification and approvals. •TEC/TP – Annual submissions (corporation staff) and regional

Compliance Forms

Access technology Approximate No. of Subscribers Data Volumes (Bytes) in period

GPRS/EDGE

HSPA

EVDO

WiMAX

Iburst

Fiber Optic to the Home

Fiber Optic to the offices

Copper

List Other Technologies as appropriate

Application Service Provider FormSection 3.2 (last mile)

Application Service Provider FormSection 3.4 (total as 3.2)

Type of Broadband Subscribers Above;

Number of customers

256 Kbps

512 Kbps

1Mbps

2Mbs

Car tracking and Fleet ManagementNew Section Section

No Service Offered

Brief Description on Scope of service

No.

1.

2

3

4

5

6

7

Name of ASP/Organisation Infrastructure deployed Capacity Deployed

Network Facility provider formonly to Resellers/ASPs. (3.1)

3/3CONSUMER ISSUES

ICT WEEK 2016

Consumer protection is based on the following:•Kenya Constitution, 2010; Bill of Rights.•Kenya Information and Communication Act, 1998 as Amended in 2013 • Kenya Information and Communications (Licensing and Quality

of service) Regulations, 2010• Kenya Information and Communications (Consumer Protection)

Regulations, 2010• Kenya Information and Communications (Dispute Resolution)

Regulations, 2010

•Consumer Protection Act, 2012.

Regulatory Framework in Kenya

Chukua hatua

Kikao kikuu

Inspections

Regulatory platforms

Issues raised

Resolutions made