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Ridership Experience Metric Review Data through Q2 of 2020 8/6/2020
Ridership Experience Metric Review
Data through Q2 of 2020
8/6/2020
2
Why we are here
• Ridership Experience Metric Review• Review of Ridership, Safety, Cleanliness and Availability
metrics• Provide a high level recap for the categories mentioned above• Today we are here to provide information
3
Agenda
Ridership• Total Boardings, Boardings by Mode• Average Weekday Boardings
Public Safety• Security Incidents – by mode
Cleanliness• Customer complaints
Availability• Vertical Conveyance
4
Ridership - Total System
0
1,000
2,000
3,000
4,000
5,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Th
ousa
nd
s
2019 2020
5
Ridership – Central Link
0
500
1,000
1,500
2,000
2,500
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Th
ousa
nd
s
2019 2020
6
Ridership – ST Express
0
500
1,000
1,500
2,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Th
ousa
nd
s
2019 2020
7
Average Weekday Ridership – ST Express
0
10,000
20,000
30,000
40,000
Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020
CT KCM PT
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Ridership – Sounder
0
100
200
300
400
500
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Th
ousa
nd
s
2019 2020
9
Average Weekday Ridership – Sounder
0
5,000
10,000
15,000
20,000
Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020
North Line South Line
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Ridership – Tacoma Link
020406080
100120
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Th
ousa
nd
s
2019 2020
11
Public Safety Incidents – Total System
0
500
1,000
1,500
2,000
2,500
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2019 2020
12
Customer Complaints - Cleanliness
0
2
4
6
8
10
12
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2019 2020
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Conveyance Uptime – Link ElevatorsYTD Through June 2020 (including DSTT Stations) Target 97%
DSTT Stations
99.5
98.3
99.7
98.9
90.8
93.9
98.5
78.7
81.1
100
99.4
Angle Lake
SeaTac
TIBS
Mount Baker
Beacon Hill
International District
Pioneer Square
University Street
Westlake
Capitol Hill
UW
50 55 60 65 70 75 80 85 90 95 100
2019
2020
Elevators
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Conveyance Uptime – Link EscalatorsYTD Through June 2020 (including DSTT Stations) Target 95%
DSTT Stations
2019
202091.3
92.6
95.1
98.7
91.4
94.1
81
83.9
95.4
98.9
Angle Lake
SeaTac
TIBS
Mount Baker
Beacon Hill
International District
Pioneer Square
University Street
Westlake
Capitol Hill
UW
50 55 60 65 70 75 80 85 90 95 100
Escalators No escalator at Beacon Hill
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Conveyance Uptime – Sounder/ST Express/Garage Elevators
YTD Through June 2020 (including DSTT Stations)Target 97%
2019
2020
Elevators
99.6
99.8
99.9
82.1
99.5
99.4
100
99.4
99.7
99.7
100
99.9
Lakewood Station
Angle Lake Garage
Auburn Station
Kent Station
King Street Station
Federal Way TC
Canyon Park FS
Issaquah P&R
Everett Station
Mountlake Terrace FS
Mukilteo Station
Northgate Garage
50 55 60 65 70 75 80 85 90 95 100 105 110
Thank you.
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