Six Sigma

An Introduction

When to use Lean or Six Sigma and When not to use?

Why they Fail?

Lack of Focus

Projects not Business Related

Improper Focus

Under Investment

Lack of Mentors

Associate Competence & Attrition

When do Individuals and Organizations Fail using Lean and Six Sigma?

Historical Perspective

Quantitative Perspective

Statistical Perspective

Quantitative Perspective

Customers PerspectiveSix Sigma starts and ends with Customers

CUSTOMERS

What is my customers view of the

process?What do the customers

expect out of the process?

How do my customers

measure the process?

What is my customers

definition of a defect?

Is my customer

satisfaction increasing?

Are my customers

referring and buying again?

Operational Perspective

DMAIC Phases