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Forecourt Claims In-Store Claims Manual Claims - Option 1: Via Total Services App - Option 2: Via flysaa.com
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If for any reason your till slip printed with a decline message or no message at all or a Voyager compatible pin pad was not available, you need to follow the Manual Claim process.
At participating service stations you can claim your Miles on selected pin pads on the forecourt. First settle your transaction with your bank card, then …. • Swipe your SAA Voyager Card • Enter your SAA Voyager Pin (1 chance) • Check message the message on the till slip, if there is no message submit the claim manually.
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At participating service stations you can claim your Miles in-store on selected pin pads. First settle your transaction with your bank card, then…. • Swipe your SAA Voyager Card • Enter your SAA Voyager Pin (1 chance) • Check message the message on the till slip, if there is no message submit the claim manually.
If for any reason your till slip printed with a decline message or no message at all or a Voyager compatible pin pad was not available, you need to follow the Manual Claim process.
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There are 2 Options…
If for any reason your till slip printed with a decline message or no message at all or a Voyager compatible pin pad was not available, you need to follow the Manual Claim process
Manual Claims
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Option 1:
Manual Claims via Total Services App
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Total Services App Claim
Click on “SAA Voyager Miles Claim”
Enter your Voyager Number and Pin. If you don’t have a Pin you can submit without logging in.
Once downloaded, open the Total Services App.
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Total Services App details…
Click on the menu button for more features... Following options open
•Terms and Conditions: Opens the T&C’s of the programme. NB: Read before claiming.
• Submit Claim: Provides the means to submit the manual claim via the Total Services App.
• Submissions: Provides a list of submissions via this channel and the applicable status. •
•Programme Information: Launches the web page that tells you more about the programme.
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Total Services App: “Submit Claim”…
Under Till Slip, click browse and take a picture of your till slip. If logged in, your name and surname will automatically populate. If not type it in.
If logged in, the Voyager number will auto populate. Type in your email address, select the service station you fueled at and select the fuel type from the drop down box
Using the till slip as reference, type in the transaction number , select the date from the drop down box and enter the litres fuelled. Click read T&C’s and Submit the claim..
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Option 2:
Manual Claims via www.flysaa.com
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Claim via www.flysaa.com
• Go to SAA Voyager website (www.flysaa.com) • Log in using your Voyager number and Pin. • Go to “Claim Missing Miles and select “Claim Total Miles”
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•Complete the online form using your till slip as a reference document. • Submit
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Copy of Till slip
•Take a picture of the Till Slip •Email a copy or a photo of the till slip to [email protected] • Include your TOT reference number in the Subject line.
• After submitting you get a reference “TOT: number.
