Presentation to the Metapack conference

Copyright © 2013 Capgemini Consulting. All rights reserved.

Transform to the power of digital

Shorter journeys for larger profits

Thursday 7th February 2013

Steve Wilson

Vice-president

Head of Supply Chain – Capgemini


Contents

2

Who we are

The future of e-fulfilment

Where to go next


Who are we and what do we do?

3


Capgemini is one of the World’s largest consulting, technology and outsourcing firms

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Capgemini €9.7bn turnover 120,000 people in 40 countries Global reach


Retail is one of our largest market areas globally

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http://www.matalan.co.uk/pws/Home.ice


We analyse future trends in Supply Chain to drive evolution of client business models

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What do fast moving technologies mean for traditional companies?

What trends will have the greatest impact on the

retail and consumer goods industry in the next

decade?

What are the trends in logistics outsourcing for

2013?


Today, we’ve worked with MetaPack to help you get the most out of the Conference

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The ROI tool is a way to identify services and opportunities from today that could generate both revenue benefits as well as cost savings for your business


Attend the presentations and exhibitions to identify opportunities for your business

8

Today:

From tomorrow: • MODEL: download the MetaPack ROI Calculator • PURSUE: push potential opportunities forward into follow up conversations • CONVERT: turn opportunities into real cost savings and/ or additional revenue


What does the future hold for central fulfilment warehouses?

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Most online orders are fulfilled centrally through a Fulfilment Centre

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Web

Phone

Tablet

Kiosk

Order Management

System

Fulfilment Centre

Parcel Carrier

Hub

Parcel Carrier Depot

Delivery to

Doorstep

Delivery to Click &

Collect location

Delivery to Locker

Centralising order volumes makes high volume e-

retailing feasible


Next day service creates high peak hour workloads and significant investment

11

High Density Storage

High throughput systems are capital intensive and often are underutilised

except at peak

Hanging Garment System

Fulfilment Centre

Parcel Sorter


Online demand keeps growing month on month...

12

2010 2011 2012

15% Growth YOY!


...and mobile is the fastest growth area in online retailing

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0

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1600

Jan-1

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Feb

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Mar-

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Apr-

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May-1

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Jun-1

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Jul-1

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Aug-1

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Sep-1

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Oct-

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Nov-1

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Dec-1

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Jan-1

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Feb

-12

Mar-

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Apr-

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May-1

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Jun-1

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Jul-1

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Rebased e-retail index

Rebased e-retail index (Exc. Travel)

m-Commerce Index

m-Commerce Index (Exc. Travel)

2011 2012

IMRG Capgemini e-Retail and m-commerce indexes

Smart-phones really are

becoming ‘standard’


Web

Phone

Tablet

Kiosk

Strategic Order

Orchestration

Fulfilment Centre

Parcel Carrier

Hub

Parcel Carrier Depot

Delivery to

Doorstep

Click & Collect

Delivery to Locker

A Strategic Order Orchestration system allows the central FC to be bypassed...

14

Store #1

Store #2

Store #99

Store #100

Fewer miles...and

cheaper!

X X


...it also offers a true ‘multi-channel’ operational experience

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Supports: • Next Day Click & Collect • Same Day Click & Reserve • Returns / Refunds • Utilisation of store staff Key Success Factors: • In-store stock accuracy • In-store labour scheduling

Early Adopters:

Being able to refund the correct amount – not

just today’s price is important


16

What do I do next?


Finding out more is simple...

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• We have included some light reading in your takeaway bags

• Refer to the ROI tool today

• Come visit us at our stand in the exhibition hall

• Visit www.uk.capgemini.com

Steve Wilson Vice President

Capgemini UK

Mobile:+44 7800 978 788

[email protected]

http://www.capgemini.com/


Thank you!

Date post:	14-Sep-2014
Category:	Business
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Presentation to the Metapack conference

Business