Group 4:

Le Dao Hoai Bao

Phan Van Viet

Pham Thi My Dung

Introduction

Online shopping is the process of purchasing and selling products or services over the Internet.

• Began in the early to mid 1990’s.• In 1994, the first online bank was opened and Pizza

Hut offered pizza ordering on their Web page.• few places grew remotely as quick as eBay.com

Advantagesconvenient and time saver• shop online without leaving the house or office• shop without limitation with 24 hours

Cheaper prices than physical shops

Can compare many products and prices

Can find and buy products all over the world.

Disadvantages

Pay shipping costsWait for the items to be delivered

Privacy of consumers Credit card number has been stolen and has been used by other, or use of their information for other purposes

Buy the item relying purely on a photograph and description.Hard to judge the size or quality of some items purely from a photograph.

Much harder and take longer to return faulty goods.

Lose the chance to bargain with the seller and the happy moments on real shopping.

Some solutions: the sellers need to gain trust from consumers by signaling privacy and security of the web site.

need to make improvements of the web site with consideration on consumers’ perspective.

For consumers: Using different websites to get their experiences with specific online shops.

On-line shopping becomes more and more common. Although on-line shopping is some disadvantages but hope that in the future online shopping will gain respect and trust by consumers.