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Working effectively with engineers as a UX Designer
| Date post: | 15-Apr-2017 |
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Working effectively with engineers
as a UX Designer
Mary MurrayUX Lead at
Enterprise software company focused on consumer relations using voice, text and
Around 9-years old, about 120 employees
Around 9-years old, about 120 employees
Engineering-centric
Around 9-years old, about 120 employees
Engineering-centric
My supervisor was an engineer
I was part of the engineering team - so technically I was an engineer
I was the only UX Designer
The User Experience Team of One
by Leah Buley
Using the Agile process to my advantage
Own “Making it pretty”Communicating the requirements
Listening and collaborate on problem solving
Getting engineers involved in the design process
What worked
Including engineers on onsite visits
Get engineers involved in the design process
“It takes 15 minutes to train agents to use it,
not two days.”
Chris Bohlin – Offer Lead
Create a UX Team of 9 to 12 people with whom you meet once every one or two weeks to review designs. Include engineers on the team.
Get engineers involved in the design process
Share what your designs where everyone can see them
Get engineers involved in the design process
Conduct usability studies and include the engineers as observers
Get engineers involved in the design process
Listen and collaborate on problem solving
Listen and collaborate on problem solving
If a developer thinks he or she wouldn’t be able to complete a design in the allotted amount of time, come up with other possibilities; see if they have other suggestions. Work with them.
Be open to good ideas no matter where they come from
Admit when you are wrong
Own “Making it pretty”Communicate the requirements
Listen and collaborate on problem solving
Get engineers involved in the design processWhat worked
Agile could be your ally
Agile could be your ally
Own “Making it pretty”Communicate requirements
Listening and collaborate on problem solving
Getting engineers involved in the design process
What worked
Make Agile your ally
DESIGN'PATTERN:'DESKTOP'
Own “Making it pretty”Communicating requirements
Listening and collaborate on problem solving
Getting engineers involved in the design process
What worked
Make Agile your ally
“And your going to make it pretty”
They may claim that looks don’t matter.. But everyone loves a pretty interface
Most of this advice comes down to respecting the developers and their work
But what if they don’t respect you…
Subtly signify your knowledge by placing your library of UX books on your desk
Don’t get defensive: “You have an idea, I have an idea. We probably need many, many ideas to come up with a good solution. Let’s test them out.
Use the word “Heuristic”Even better do a heuristic evaluation using Jakob Nielsen's 10 general
principles for interaction design.
Thank you!Mary Murray email: [email protected] website: mary-murray.com
Questions?
What is your advice?
