Regional Public Safety CommunicationsTechnology Strategy

Presented ToI-Board Operations Sub-Committee

January 4, 2013

Presented ByBroward County Office of Communications Technology

Office of Communications Technology Mission Statement

To foster collaboration, information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety applications, E911, Radio and Mobile Broadband Systems that best meet the requirements of Broward County's emergency responders.

BC Office of Communications Technology (from 2006 Plan) Strategic Plan

PRESENT THEME…

Regional Focus/ Grassroots Approach J Governance Boards J Multi-Disciplinary Support (Police, Fire, EMS, Local

Gov’t) J Cooperative Programs; Leverage Economies of Scale J Open Standards Based systems J Life cycle funding/migration strategies J Total Cost of Ownership J Standardize hardware/software platforms J Minimize stranded investments J Establish Regional Business COOP Plans / Disaster

Recovery J Develop Regional Standard Operating Procedures J Customer Relationship Management –

Monthly/Quarterly J Service Level Agreements J Change Management J Standard Regional Interlocal Agreements J

PAST THEME…

Internally Focused County Controlled Lacked User Input Lack of Collaboration Fragmented Public Safety

Communication Initiatives Based upon Proprietary standards Lack of service level agreements

Radio InteroperabilityStatus as of 12/31/2012

County-Wide (Police and Fire Rescue)

Non County-Wide

County-Wide (Police Only)

County-wide Participant

Legend

COMMON CAD PARTNERS

Non County-Wide Participant

Circa. 2002 Circa. 2012

Collaboration

Historical View

Broward County Public Safety Strategic PlanPublic Safety Answering Points (PSAP’s)

Hosted Model vs. Premise Based Model

Regional Site(s) Remote PSAP Site

• Business Drivers

Carry Out the Legislative Intent of Florida E911 Plan

“Provide citizens with rapid direct access to public safety agencies by accessing the number 911.”

Increase interoperability through standards based technology

IP i3 Transition Strategy Next-Generation emergency services VoIP Enabled NG911 “Contact Center” ready – (Text / Video) County-wide Shared System Business Continuity Scalable Platform Increased flexibility Reduced Total Cost of Ownership System life cycle migration

• Strategic Initiatives

Deploy Network Based IP architecture (A1) Prepare for Location Based Call Routing Migration to Next Generation 911 (Voice, Text, Video) Establish Flee-to Facilities (A1) Speech and Data Analytics (A1) Implement ACD Feature set (A1)

Broward CountyPublic Safety Intranet

• Customer Relationship Management (CRM)

County Wide PSAP Performance Metric Scorecard reviewed quarterly with PSAP Manager

Business Continuity Plans Alternative Call Routing, End Office Reroutes

Quarterly Regional Public Safety Communications Committee (RPSCC)

Quarterly Newsletter

2013 2014 2015 20162012 2017 2018

RLI Milestone

EOL/EOS MIlestone

Capital Milestones

Updates

Regional Public Safety Communications PSAP Timeline

1QTR13PSAP HostedArchitectureComplete

1QTR13ACD Impl.Complete

3QTR13Voice recordingSystem comp.

4QTR13Speech and

Data AnalyticsRequirements

2QTR13Flee to Sites

Comp.

Broward County Public Safety Strategic Plan

• Business Drivers

Increase interoperability through open standards based technology

System Life-Cycle Migration Establish County-wide Shared System Reduce total cost of ownership Position for future 700 spectrum use

• Strategic Initiatives

Deploy P25 county wide system (A1) Deploy Local Gov. Radio System (A1) Replace Microwave System (A1) Deploy IP based Fire Station Alerting (A1) Develop Business Continuity Plans Develop interoperable communications with

neighboring agencies

800 MHZ Radio System

P25 System (open standard)Independent Systems

• Customer Relationship Management (CRM)

County Wide Radio Performance Metrics Quarterly Regional Public safety Communications

Committee (RPSCC) Regional Radio Standard Operating Procedures System Administrator User Group Quarterly Newsletter

Cost Effective Seamless Interoperability

2013 2014 2015 20162012 2017 2018

RLI Milestone

EOL/EOS MIlestone

Capital Milestones

Updates

Regional Public Safety Communications Radio System Timeline

1QTR13Radio SystemMigration to Hosted MasterComplete

1QTR13Radio SystemMicrowave RFI/RFP

1QTR13Radio SystemRLI/ RFP for Local Gov.Radio System

1QTR14Radio SystemMicrowave Repl. Comp.

4QTR13Local Gov.Radio System complete

1QTR15Radio SystemRLI/ RFP for ReplacementRadio System

4QTR18EOS for 800 MHz P.S. Radio System

4QTR18P25 Repl.Radio Sys. Complete.

1QTR14Station Alerting RFI/RFP

4QTR15Station Alerting Complete

REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLANMobile Broadband

• Business Drivers

County-wide shared Infrastructure Increase interoperability through standards

based technology Scalable platform Situational Intelligence Leverage combination of Commercial/Private

systems Secure and reliable access to Regional

Applications In-vehicle Video capabilities Incident Deployable Communications Position for future 700 MHz use

• Strategic Initiatives

Monitor National Public Safety Mobile Broadband Initiative

Leverage commercial mobile data network Develop Business Continuity Plans Leverage Municipal WiFi Programs Develop strategic partnerships with WiMAX

and LTE Providers

700MHZ400kb/s - WAN

Mobility Client

Migration

Network Optimization for cost and efficiency

Data Tac19kb/s - WAN

CommercialBroadband 3/4G

WAN

Public/PrivateWiFi/4.9GHZ/WiMax

• Customer Relationship Management (CRM)

Quarterly Regional Public Safety Communications Committee Mtgs. (RPSCC)

Quarterly Newsletter

REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLANRegional Law Records Management System

• Business Drivers

County-wide data sharing Increase interoperability through common

software platform Increase Officer Safety Distributed Control (Agency Administration) Scalable platform Seamless Integration Governance Model Improve usability Optimize workflows

• Strategic Initiatives

Expand user base across Municipal LE Agencies

Upgrade to One Solution (A1) Develop Standard Operating Procedures Increase participation from both Law

Enforcement and Public (P2P/P2C)

Centralized Public Safety Records with Secure and Reliable Access

• Customer Relationship Management (CRM)

Quarterly Regional Public Safety Communications Committee Mtgs. (RPSCC)

LAW Records Governance Board Meetings Quarterly Newsletter

REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLANRegional Computer Aided Dispatch System

• Business Drivers

County-wide data sharing Service Oriented Architecture Single level access to critical information Increase officer safety Distributed control High Availability Scalable and High Performing Application Common Administration Browser based for remote access Seamless integration with other apps

(FRMS/LRMS) Closest Unit Response Governance Model

• Strategic Initiatives

Implement Closest Unit Response (A1) Relocate CAD from Miramar to Flee to Site (A1) NextGen CAD Initiative (A1) Develop Business Contintuity Plans

Flexible Design with Location Driven Intelligence

• Customer Relationship Management (CRM)

Quarterly Regional Public Safety Communications Committee Mtgs. (RPSCC)

CAD Governance Board Meetings Quarterly Newsletter

2013 2014 2015 20162012 2017 2018

4QTR14Go Live with NextGeneration CAD

4QTR17EOS for PCAD

RLI Milestone

EOL/EOS MIlestone

Capital Milestones

2QTR13Begin RLI process for

nextGen CAD

Updates

1QTR13Upgrade PCAD

to 7.0.0.8.4

2QTR13Upgrade ProQA

5/13 NAEMD Req

4QTR13 EOS for HP “S”

Series Non-Stops

1QTR13Upgrade FRMS

to 4.12

1QTR13Upgrade LRMSto OneSolution

10.4.1

Regional Public Safety Communications Applications Timeline

1QTR13Relocate

CAD to Flee to Site

911 (Call Taking) CAD (Dispatch) Console (Dispatch)

Aerial Photog

Plume Model

Sensors Emerg Mass Notif

Fusion Ctr

Call Taking Prot Telematics EOC Apps

Fire Station Alerting Reverse 911 Nlets Data

Alarms

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Fire Station Alerting CAD-CAD Nlets Data

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1911 (Call Taking) CAD (Dispatch) Console (Dispatch) Video MobilePerson Becomes the

Integration Point