Presented by: Doug HarrisThe Kaleidoscope Group

Managing Privilege: Key to Future Leadership

2005 National Conference on Leadership Diversity

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Objectives

Highlight KG’s background Understand KG’s approach to cultural

competency Learn how understanding privilege

enhances managers’ ability to truly value differences and manage biases

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Agenda

KG Background & Approach KG Diversity Education Overview MANAGING PRIVILEGE

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What are the specific expectations you would like to see addressed in

today’s discussion?

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KG Background & Approach

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Kaleidoscope Group History Minority-owned, full service diversity firm located

in Chicago Founded by Bea Young, a recognized pioneer and

leader in diversity Led by Doug Harris, a nationally recognized presenter

and diversity consultant Have assisted organizations with successfully

managing culture change and creating inclusion for over 30 years

Comprised of 9 full-time staff and approximately 25 associates

Formed strategic alliances for specialized diversity needs

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Sample Client ListInsurance CNA Insurance Blue Cross / Blue Shield

Financial Federal Reserve Bank Mid-America Bank Northern Trust Bank Discover Financial Services

Consumer Products Coca-Cola Bottling Dean Foods Duracell McDonald’s

Professional Services Deloitte & Touche Practice Service Center Price Waterhouse Coopers Watson Wyatt & Company

Industrial Caterpillar Dana Corporation Hewlett-Packard Owens Corning

Media & Communications Emmis Communications Time Warner Publishing StarCom MediaVest Group

Medical Saint James Hospitals Massachusetts General Hospital Northwestern Memorial Hospital Provena Health Systems University of Chicago Hospitals Advocate Health Systems Foote Health System LaRabida Hospital

Education Columbia School of Business Kellogg Graduate School of Management University of Chicago GSB Northwestern University Law School The Wharton School

Non-Profit Alternatives, Inc. Learn Charter School John G. Shedd Aquarium Wildlife Conservation Society AIDS Foundation Fourth Presbyterian Church, Chicago

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KG Definition of Diversity

The variety of abilities, skills, experiences and cultural backgrounds that enables

organizations to achieve superior results.

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Managing a Diverse Culture

Diverse representation exists at all levels Differences are valued in the way people work

together People processes are fairly and equitably

managed Diversity is leveraged in daily work

Outcome: Best talent is attracted and retained and individual potential is maximized leading to organization effectiveness, productivity and profitability.

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Reactions to Diversity

Excited

Limbo

Resistant

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EnergyMotivation Resistance

The Diversity Journey

Assessment

Accountability Business Benefits

Diversity Strategy

Commitment

Feedback

Education

Vision of Success

Measurement

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KG Diversity Education Overview

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Diversity Competency Model

PersonalValues

Bias Unchallenged Bias

ChallengeBias

What’s importantTo you?

Personal preferencefor or against

Unknown/knownbut not questioned

Known/questionedbias

Discussedwith others

Adapting/Adjustto value differences

Understandingimpact of bias

ManageBias

Cultural Competency

Personal Growth

Respectful Relationship

More EffectiveResults

Valuing Differences

Awareness

Skills

OutcomesAdvancedEducation

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Advanced Diversity Education Managing Privilege

Cross-Cultural Competence for White Men

Cultural Coaching

Inclusive Team Strategy

Dimension Education

Sexual Orientation in the Workplace

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Managing Privilege

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What is Privilege?

Privilege is the absence of barriers and the presence of unearned positive attributes.

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“The Costs”

Not recognizing personal privilege leads to: Distorted viewpoint of “Profile of Success” The belief that your own success was all earned and therefore others must earn theirs as well Inability to distinguish between attributes and value-added results

Unmanaged workplace privilege leads to: Lost productivity Lost relationships Stress and emotional strain Worker dissatisfaction and turnover

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“Societal Privilege”

Insider Dimension Outsider

Race

Class/Income

Physical Ability

Sexual Orientation

Marital Status

Age

Language

Education

Religion

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“Work Experience”

Insider Dimension Outsider

Years of Company Experience

Years of Experience in the field

Versatile Experience

Type of Degree

Type of School

Past Employers

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“Work Style”

Insider Dimension Outsider

Humor

Work/Life Balance

Socialization Level

Manager Relationship

Communication Style

Personality

Hours Worked

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Managing Privilege Objectives

Define privilege and understand its impact Understand “Personal” Privilege Develop tools and knowledge to help manage

the biases associated with privilege Understand the dynamics of privilege on

team effectiveness

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Steps to Managing Privilege

Understand Privilege Concept Recognize Privilege Recognize Personal Privilege Honor Privilege Assess Team Privilege Manage Team Biases Monitor Improved Results

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How Does “Privilege” Impact the following?

Decision Making Team Assignments Performance Reviews Hiring & Retention Sharing of Information Career Development Promotions Feedback

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The Benefits of “Managing Privilege”

Accelerates inclusion Increases employee understanding of company culture Increases knowledge of informal rules Increases advancement and development opportunities Enhances alignment towards goal achievement Heightens company reputation Boosts productivity Increases loyalty and commitment to organization Cultivates leadership throughout the organization Levels the playing field

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How Does “Managing Privilege” Differ from Other Diversity

Education Workshops?

Diminishes a victimization mindset Establishes common ground Uncovers invisible rules Motivates individuals to manage their power to create inclusion

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Privilege Logistics

Audience - Geared towards Managers

Class Makeup - Diverse mix of participants

Class Size - 20 to 25 participants

Length of Class - One Day Session

Facilitators - 2 KG facilitators

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Questions & Answers

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Possible Follow-up Options with KG

Option 1: Free On-Site Briefing

Option 2: Managing Privilege Pilot Session

Option 3: Managing Privilege Public Workshop

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KG Services

Consulting Services Engage Leadership Diversity Vision of Success Assessment Diversity Strategy Feedback Strategy Commitment Accountability and Measurement Cultural Coaching Cultural Team Building Inclusive Team Strategy Cultural Competency for HR Professionals Diversity Councils

Executive Services Executive Dialogue Session Executive Session Executive Diversity Education Executive Alignment Executive Cultural Coaching Executive Profile Assessment Diversity Champion Strategy

Education ProductsFoundation Diversity Awareness Training Diversity Skills Training

Advanced Specific Dimension Training Managing Privilege White Male Cultural Competency

Other Awareness and Skills Applied On The Job Train-the-Trainer Master Trainer

Representation Practice Representation Goal Setting Executive Search Diverse Recruitment Processes Job Candidate Profile of Success Recruitment Skill Development

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Contact Information

Doug Harris

Leader/Managing Director

The Kaleidoscope Group, L.L.C.

Phone: 312-274-9000

Fax: 312-274-9001

Website: www.webkg.com