Presented by: John Joseph

State of the NG9-1-1 Nation

2014 Oregon APCO/NENA Quarterly

Introductions

John Joseph – Regional Sales Consultant

US Western Region (AK – to – AZ)

16 years of GIS sales and services experience

Spent nearly 9 years with Esri

Committed to providing the highest quality of

service 206-486-5969, jjoseph@geo-comm.com

State of the NG9-1-1 Nation

Keys to Success

Governance Infrastructure and Leadership

Cooperation Why can’t we just get along

Funding How is it going to be funded

Drivers Who is behind the NG9-1-1 initiative

Governance

Relates to the processes of decision making that seek to define the actions of others, the power to implement change, and the ability to monitor performance.

Executive Authority Setting the Standards Performance Measures and Accountability Prioritization of Objectives Management and Distribution of Funding

This can be defined as the role of an individual or a coordinated body of appointed professionals

County

Region

Statewide

Cooperation

Funding

Legislative changes to the State 911

Surcharge

Dedicated allotments of surcharge

funding

Pre-paid cell phone funding

Public Safety Reserves

Drivers

Political Legislative emphasis on Public Safety

Financial Budget shortfalls “use it or loose it”

Community Public demand for improved levels of services

Regulatory Compliance with the TDM-to-IP Transition plan for 2020 State Utility Commission Mandates for Service

Pitfalls and Road Blocks

GIS Data

MSAG

ALI Datab

ase

Preparation or the Lack there of

Analysis Synchronization

QA/QC Data Errors and Feed

Back Loops Data Standards

Data Normalization Maintenance Workflow

Internal management of authoritative source data

NENA Defines the SIF as: A specialized form of Geographic Information System Specifically the SIF is tasked with Provisioning

Data to the function elements of NG9-1-1 based on i3 Portal for Uploading data, Esri geodatabase replication Data normalization to common schema QA/QC Coalescing (“Quilting”) Provisioning Performance monitoring and feedback

What is the SIF?

GIS is a System of hardware and

software used for storage, retrieval,

mapping, and analysis of Geographic data

Location Validation Function

(LVF)

Border Control Function (BCF)

Location Information

Server(LIS)

Emergency Call Routing

Function(ECRF)

Policy Routing Function

(PRF) Emergency Services Routing Proxy(ESRP)

County A

Locally Sourced GIS Data

Spatial Information

Function(SIF)

Geographic Information

System(GIS)Portal

Communications ServiceProvider

(CSP)

Subscribers

Data Management in NG9-1-1

Public Works

Assessors

Local GIS

City C

Locally Sourced GIS Data

County B

Locally Sourced GIS Data

NENA i3 Standards

GIS Data Model NG9-1-1 Additional Data Provisioning and Maintenance of GIS data to

ECRF/LVF Site Structure Address points Policy Routing Rules Legacy Data Formats for ALI, MSAG & GIS Synchronizing GIS with MSAG & ALI

Current NENA Standards Released or Under Review

NENA Standards are Recommendations, not Doctrine…

The Network

System Topology choices significantly impact the expense for NG9-1-1 bandwidth Co-Location (Owned, Centralized, Diverse?, Peers,

Survivable Local CPE) Stand Alone (Existing/Historical Practice) PSAP Hosted (Geo Diverse, 2 Host PSAPs, others are

Remotes) Cloud (Vendor Hosted Subscription Model)

Couple these costs with redundancy, path diversity, and fault tolerance requirements and what will you find… Capacity x Reliability =

Increased Cost

Path to Implementation

Specialized Niche solutions Meet IETF

Communication Standards

Less susceptible to failure

No such solution currently exists

Support of 3rd party applications may be a Tier 2 or 3 led effort

Vendor specific solution may require proprietary components

Best of Breed One Throat to Choke

In-House vs. Managed Service

Local Authoritative Sources: Towns, Cities, Counties, etc.

Provisioning to ECRF, LVF, andExisting PSAP Mapping Systems

• CD, Paper, Portal Upload, Esri geodatabase replication

• Data normalization to common schema

• QA/QC• Coalescing (“Quilting”)• Provisioning• Performance monitoring and

feedback

ECRF

PSAP 9-1-1 and CAD Mapping Systems

LVF

Locally supported NG9-1-1 Services for Provisioning

GIS data into the ECRF/LVF

NG9-1-1 GIS Managed Service: Regional or State

Data Aggregation, Provisioning, and Monitoring

What will work best for you?

Nobody can simply tell you what will work best for your State because every State is different. Drivers Governance Data Compliance Cooperative model Funding constraints Scope Implementation

Relevant NG9-1-1 Projects

State of Maine

1.3 million population

16 counties

26 PSAPs

State 911 Coordinating Agency Staff of 9 people Serving an Advisory Council Collect $.45 wireline/wireless

surcharge

i3 Compliant NG9-1-1 Deployment Project cost $32 Million over 6.5 years

Scope of the Project: End-to-End replacement of State

E911 Prime: Fairpoint communications

responsible for all components from CPE to 24/7 support

Managed Services for deployment Statewide SIF Implementation Web based GIS editing

environment Server based dispatch mapping Daily GIS data provisioning

Managed Services in Maine

GIS-Based Call Routing GeoLynx Spatial Router (ECRF)

GIS Data Management & Workflow GeoLynx Server WebDMS / Change

Requests (50+ users) GeoLynx DMS

GIS Manager Workflow Manager (WebDMS/CR,

dispatch mapping discrepancies)

Network-Based Dispatch Mapping GeoLynx Server Dispatch Add-On

(145 positions)

North Central Texas Council of Governments(NCTCOG) – Dallas/Fort Worth Region

6.7 million population

16 counties

44 PSAPs

1.1 million 9-1-1 calls annually

Texas Commission on State Emergency Communications (CSEC) – Statewide

Serving 224 of the States 254 counties

Over 6.8 million 9-1-1 calls annually

Statewide Implementation

State 911 Coordinating Agency 12 member Commission Appointed by the Governor, Lieutenant

Governor, and Speaker of the House

Diverse Mix of 911 Entities 51 Emergency Communication

Districts 23 Regional Planning Commissions

(COGS)

Current Projects: Statewide SIF Implementation

Coalescing data from the COGS Managed Services 3 Year Agreement

Planned RFO’s: Statewide ALI-LVF Services IP based Call Routing

Washington

Early EsiNet Adopter Purchased in 2009

Statewide inoperable communication only became available in 2012

Current EsiNet is incapable of geospatial call routing.

Current Projects Description: Hosted CPE Pilots ongoing

Bandwidth costs are very high

GIS Data Synchronization Less than 40% of the

Counties have synchronized their GIS data

Future Objectives: Emphasis on GIS data clean-

up Complete replacement of

the State EsiNet with full i3 functional requirements

6.9 million population

39 counties

65 PSAPs

GIS Data Development Road Centerlines Address Points Verification Fieldwork

GIS Data Management GeoLynx Server WebDMS /

Change Requests (50+ users)

GeoLynx DMS GIS Manager Workflow Manager

(WebDMS/CR)

State of North Dakota

700,000 population

53 counties

23 PSAPs

State of South Dakota

833,000 population

66 counties

29 PSAPs

Development of a seamless statewide GIS basemap GIS data model and

workflow consulting GIS data aggregation Quality Control NG9-1-1 system

provisioning Ongoing managed services

Anticipated ECRF/LVF RFP in the future

State of Iowa

Primarily focused on preparation at this time Establish statewide NG9-1-1

GIS standards Set aside funding specifically

to support GIS for Public Safety

Assessment of current map data layers at a local level determine suitability for use in the State of Iowa’s NG9-1-1 system.

Counties are encouraged to work with experienced vendors

3.07 million population

99 counties

117 PSAPs

Kansas

State 911 Coordinating Council

One Full time Staff person State Legislatures on the

Council Made Legislative changes

to reassign funding for NG9-1-1

Ration 80/20 – w/minimum psap distribution of $50k

Current Projects: GIS GAP Analysis

State selection of 5 vendors for remediate data clean-up

Estimated project cost $4 million

Planned RFP’s:Statewide ESINet Deployment 3 in-state data centers Hosted Anticipated costs $3 million

Annual Separate RFP for functional GIS

components and SIF Managed services

2.9 million population

105 counties

117 PSAPs

Vermont

Early adopter of “NG911”, especially text to 9-1-1

State Enhanced 9-1-1 Board Universal Service Fund (USF) Scope: Statewide system

with improved GIS functionality (future)

State has only 28 call-taker positions

Using a hosted NG911 IP network platform

Text to 9-1-1 running natively through the CPE

Vastly improved access to the deaf and hard-of-hearing community.

All PSAP locations back up each other for all 9-1-1 calls.

Recently released an RFP to replacement the State EsiNet with full i3 requirements

626,000 population

14 counties

8 PSAPs

Critical Considerations for NG9-1-1

Lessons Learned

Know what you don’t know GIS Data is backbone of any NG9-1-1 implementation Analysis, Synchronization, and Data Clean-up are tantamount for

NG9-1-1 readiness

Prioritize when Planning for the future of NG9-1-1 in your State Geospatial Call routing doesn’t happen without accurate GIS data Structure the business processes and workflows for routine

updates

Leverage the resources at your disposal and ask questions Trusted Technology Partners Internal Staff IT resources

Recommendations

The Governance model should work in conjunction with an implementation strategy

Encourage preferred partners to work with best of breed solution providers

Look out for proprietary models which inhibit collaborative support or increased network costs

Remember that your Network costs will be driven by your deployment model

Functional Element which support GIS Data should be split into their own category during implementation

Critical Considerations for NG9-1-1

GIS for NG9-1-1is a niche discipline in 9-1-1 industry and requires professionals and firms that specialize in this discipline

Think about the enormity of the GIS challenge and how you plan to overcome this task Do you have the GIS staff to tackle this issues in-house Who will be responsible for provisioning an operational

system Get your GIS data to an acceptable baseline today Follow the example set fourth by others when

procuring a solution for NG9-1-1, (e.g. South Dakota – two RFPs) GIS needs to be its own procurement

QUESTIONS?