Presented to: WATS, Orlando, FL By: Dr. Doug Farrow, Program Manager, AQP Date: April 28, 2009...

Presented to: WATS, Orlando, FL

By: Dr. Doug Farrow, Program Manager, AQP

Date: April 28, 2009

Federal AviationAdministrationInflight Advanced

Qualification Program(AQP)

Inflight AQP Takes off in the US

2Federal AviationAdministration

Inflight AQPWATS 2009

2

Overview

• Introduction• What is AQP?• How does AQP work?• What does inflight AQP

training look like?• What are the goals of

AQP?• Why is AQP the 3-D

program?

• Data collection and analysis

• Will the FAA mandate AQP?

• What does the future hold?

• Where can I learn more?



3

Introduction

• Voluntary Alternative to traditional training• Pilots, flight engineers, dispatchers, flight attendants

• Program of choice for Pilots• 80% of top 10 carriers• 80% of revenue passenger miles

• Proficiency-based training• Not time and content based• Planned hours, not programmed hours

• Over 15 years old• Air Force predecessor version over 30 years old• TWA…and the Instructional Systems Approach (1965)

• Designed for innovation• Flexibility in content, strategy, interval



4

Introduction

• Phase I: Application– Freedom

• Phase II: Curriculum Development– Southwest, USAirways

• Phase III: Small Group Tryout– American

• Phase IV: Initial Operations– Delta/Northwest, Continental

• Phase V: Continuing Operations



5

What is AQP?

• Voluntary alternative to traditional training and checking for Part 121 & 135 airlines.

• Measures proficiency, not hours.• Focus on learning, not training.

• Available since 1990.• Requires additional documentation and data

collection.• Includes a robust support community.

• Annual AQP Conference in Tempe, AZ next week.

• Requested by the airlines.



6

How Does AQP Work?

• Employs a systems approach to training.• Tailors training and checking requirements

to individual carriers.• Authorizes deviations from (alternate means

of compliance with) CFR Parts 61, 63, 65, 121, 135 & 142.

• Employs an FAA Extended Review Team (ERT) for approvals.



7

What Does Training Look Like?

• Heavy on activities, light on power points.– Focus on learning, not training

• Scenario-based training and checking.– Multiple scenarios

• Real-time data collection.• Realistic role playing.• Real equipment, real locations.• Security events integrated into training.



8

The Three “D’s” of AQP

• Documents• Data• Dialogue



9

The Three D’s of AQP

• Documents (ATOS SAI)– Program Audit Data Base (PADB)– Required AQP Documentation

• Data (ATOS EPI)– Performance Proficiency Data Base (PPDB)– De-identified student data– Identified instructor/evaluator data

• Dialogue– Extended Review Team (ERT)– FAA/Management/Labor Partnership



10

AQP “Awesome Quantities of Paperwork”• Phase I: Application

• AQP Application• Phase II: Curriculum Development

• Crewmember Job Task Analysis, Qualification Standards, Curriculum Outline

• I/E Job Task Analysis, Qualification Standards, Curriculum Outline• ISD Methodology, Implementation & Operations Plan

• Phase III: Small Group Tryout• Phase IV: Initial Operations

• Annual (review &) Report• Maintain updates to all documents

• Phase V: Continuing Operations• Annual (review &) Report• Maintain updates to all documents



11

AQP Performance Data

• Task-by-task grading.• Scales versus pass/fail.• Validation/Evaluation gates.• Airline data usage.• FAA data usage.



12

Dialogue

• FAA Extended Review Team (ERT).• Airline/Labor Organization.• Sister programs.• Larger AQP community.



13

Data Collection and Analysis

• Training data is compared to safety data to keep training priorities closely aligned with areas of risk.

• Data is trended for flight attendants and for their instructor/evaluator.– De-identified performance data for flight attendants– Calibration data for instructors/evaluators

• Only FAA Field personnel assigned to your certificate see your data.



14

Data Collection and Analysis

• Only AFS-230 personnel have access to all data.

• Data from one carrier is never compared to data from another carrier.– Apples to oranges– Ethical restrictions on re-purposing data

• AFS-230 has never had a data breech.



15



16

Will the FAA Ever Mandate AQP?

• AQP is expensive .• AQP is complex.• AQP requires specialized skills.• AQP requires enhanced levels of

communication and cooperation.



17

Who is AFS-230?

• Voluntary Safety Programs Branch– Manage 7 safety programs

» Aviation Safety Action Program (ASAP)» Aviation Safety Reporting Program (ASRS)» Advanced Qualification Program (AQP)» Line Operations Safety Audits (LOSA)» Flight Operations Quality Assurance (FOQA)» Voluntary Disclosure Reporting Program (VDRP)» Internal Evaluation Program (IEP)

– Sponsor human factors research and development



Who is AFS-230

• Provide training and support to FAA and air carrier personnel throughout the life of the AQP.

• Review all AQP document and data submissions.• Issue and maintain approval letters for ERT.• Monitor air carrier training.• Support annual reviews.• Assist field FAA personnel.

– AQP 101 @ CMEL

• Maintain national policy guidance.• Wait by the phone for your call!



Who is AFS-230?

• FAA Personnel (8)– Five Aviation Safety Inspectors– One Aviation Psychologist– One Instructional Psychologist– One Program Analyst

• Contract Personnel (5)– One Data Analyst– One IT support staff– Three software developers



20

What Does the Future Hold?

• New training & checking requirements will be mandated for pilots, flight attendants and dispatchers.

• Qualification Proficiency Standards (QPS) for all duty positions.

• Reduce frequency of emergency equipment drills from 24 to 12 month intervals for flight attendants.

• Pilots will train and test as full crews at 9, 18 & 27 months.

• Integration of technical and CRM/DRM training and evaluation will be mandated.

• A continuous improvement process will be mandated.• Requirements for check flight attendants and dispatch

program designees will be mandated.



21


• Under Safety Management Systems:– Task analysis for operational personnel and training personnel

is required.– Training as a safety risk control will be documented, measured

and continuously monitored.– Training as a preventive or corrective action will be

documented, measured and continuously monitored.– Training processes will be audited internally.– Training processes will be audited externally.



22


• On the pilot side, most large carriers have already transitioned to AQP, and an number of smaller carriers are now transitioning.

• Many of these same large carriers have begun to implement Inflight AQP curriculums.

• Best guess? If past is prologue, AQP flight attendants will outnumber traditional flight attendants in less than a decade.



23

Where Can I Learn More?

• Internet search• [email protected]• CFR 14, Part 121, Subpart Y: AQP• AC 120-54: AQP• FAA Order 8900.1, Flight Standards

Information Management System.• http://fsims.faa.gov

• FAA CMEL Course #25706: AQP• www.aqp-foqa.com



24

Questions?

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