Mee Seva 26th June 2015

Presents

Government of Andhra Pradesh

Tod

ay w

e b

oas

t o

f

2 But the Rome was not built in a day…

Being the first state in the country to initiate most of the key e-Governance projects

Being one of the top IT performance State in the country

Completing over 50 Million Transactions in 42 months

Over 4500 Public Delivery Channels

Digital Tokens issued to entire department officers

Th

ere

was

a t

ime

…

3

Expenses

Not so long ago, when people had almost lost their faith in governance system because of the hardships they had to endure

Inconvenience

Demotivating

The officials, esp. the dedicated and hardworking ones, found the responses demotivating even after putting the best efforts

Over Burdening

Multiple Visits

They needed a change… They deserved better…

& it

sta

rte

d r

eso

nat

ing

…

4

Want Need Cries Echoing Resonating

transformed

exposed in the form of

began

gradually

eGov Pillars

MMPs NeGP

• DeitY initiatives were getting into a shape

• But were taking its own time…

• Meanwhile, the resonance was growing…

• The need to do something immediately…

The Change had to follow…

Phases

Round Table Conferences

Initiative was born

Implemented on 04 November 2011

Me

e S

eva

5

The one stop solution for all eGovernance needs…

Mee Seva

Th

e S

alie

nt

Feat

ure

s

6

Salient Features

AP IT (Electronic Service delivery Rules), 2011

Categorization of G2C services

Web Based Land Records Management System

Web Based Land Registration System

A single-entry portal for the entire range of services.

Digitally signed certificates

Secured Stationery

Seamless transfer of transaction charges

Real time Monitoring of transactions

SMS alerts to citizen

SECR – Certificate Verification

Over 50 million transactions in 42 months

30 Departments

Kiosks run by village level entrepreneurs

200 Services

Launched on 04 November 2011

Th

e A

rch

ite

ctu

re B

eh

ind

..

7

SCAs

We

b S

erv

ice

Inte

rfac

e

We

b S

erv

ice

/ W

eb

po

rtal

In

terf

ace

APOnline

eSeva

CSCs

Revenue

Registration

Municipality

Treasury

Authentication Registration

Work Flow PKI Engine

Repository

Service Framework

Payment Processing

Mee Seva Portal Departments

Th

e L

og

ic a

nd

th

e P

illar

s

8

CSC

SDC

SSDG

SWAN

P

i

l

l

a

r

s

Over 7000 Kiosks

Fully functioning APSDC AP State Wide Area Network

AP SSDG

•Service wise Transactions report •Payment Reconciliation Reports •Bank Reconciliation Reports •Exception Reports etc.

Request for Service

Service Response

Service Details Response

KIOSK

KIOSK

Service Center Agency Portal

(APOnline ,eSeva & CSCs)

MeeSeva Services Portal

(State Data Center) Department

Server

Request for Service Details

De

mys

tify

ing

th

e p

roce

ss

9

Input Processes Output

Application Form

Database

Across the

Counter

Dept. Login

Postal/Manually

Category B

Y

N

Verifies/enquires

Kiosk Operator

Category A

B

SECR

A

Th

e G

rou

nd

Wo

rk

10

Inter departmental coordination meetings

Establishing delivery channels

Development of web- based Mee Seva application www.meeseva.gov.in

Improving/establishing connectivity

Digitization of records

Creation of new databases for Social services

Centralizing databases

Digital signing of databases including bulk-signing

Establishing Backend hardware

Ownership of data with User Departments

Delegation of authority to field functionaries

Institutionalization & Decentralization-Creation of District e-Governance Societies

Pro

cess

Flo

ws

11

Category B Process Flow

Category A Process Flow

Str

ate

gie

s A

do

pte

d

12

Enabling District Administration

Identifying Focus Department & Concurrence

Media/Publicity

Parallel Transactions Stopping

Central Pooling

Department concurrence

Rewards & Recognition

Thus Infrastructure, Logic and Strategies combined made this dream come true…

Scale of Economies

Scope of Economies

Learning Economies

Capacity

It w

as n

ot

a d

ream

wal

k…

13

It was the techniques adopted and implemented that helped us overcome the challenges

“Challenges and Hurdles to cross were a day to day affair”

E-Participation

Stake Holder Engagement

Meeting Targets &

SLAs Change

Management

Process Reengineering

Kiosks

Management

Some of the challenges

and hurdles we faced

and over came were as

mentioned here

eP

arti

cip

atio

n

14

eParticipation helps people engage in politics and policy-making and makes the decision-making processes easier

to understand.

Thus citizens can submit their views, comments, complaints and advice to the government through the use of

new Information and Communication Technologies (ICTs)

Increasing e-information to

citizens for decision making

Enhancing e-consultation for deliberative and

participatory processes

Supporting e-decision making by increasing the input of citizens

in decision making

To improve the

citizen's access to

information and

public services

To promote

participation in

public decision-

making which

impacts the well

being of society

Purpose Objectives

Source: http://unpan3.un.org/egovkb/egovernment_overview/eparticipation.htm

eP

arti

cip

atio

n -

Sce

nar

io

15

Social Media including Facebook

TV Program - Mana TV

1100

Customer Satisfaction Surveys

Feedback Surveys

Opinion Polls

Present Engagements Upcoming Engagements

23 District Portals

Building Mobile Apps

Live Chat

Discussion Forums

Blogs

LinkedIn

Optimizing use of social media to enhance eParticipation

Building and ensuring a quality eParticipation system

Ensuring the participation of people from the remotest areas

Introducing Mobile Apps that could empower eParticipation

The Future Research Areas

Se

rvic

es(

158

)

16

Revenue

Registration

Municipality

Civil Supplies

Police

Education

Aadhaar (UIDAI)

Industries and Commerce

(Promotions)

12

11

04

04

02

08

Information Technology &

Communication (Promotions)

11

Labour

Election

04

05

04

22

03

56

Mining & Geology

07

Agriculture 02

Social Welfare

Transport

Power Distribution

3

Sn

apsh

ots

17

Snapshot of Facebook Page

A Mee Seva Kiosk

Th

e R

oad

Map

18

The above statistics is not the end…It is continuously evolving… By the year end, this is what we would be looking at

Category A - 95,48,989 (34.5%)

Category B – 1,81,39,889 (65.5%)

158 Services with 16 departments on board

Total Transactions – 2,76,88,879 (21st Sept.2013)

Approved Transactions – 1,62,10,802 (89.4%)

Pending within SLA – 4,17,519 (2.3%)

Pending beyond SLA – 4,49,624 (2.5%)

Rejected Transactions – 10,58,580 (5.8%)

300 30 10,000 50 Million

Services Live Departments Mee Seva Centers Transactions

300 30 4800

Services Live Departments Mee Seva Centers Transactions

& today we have…

50 Million

Th

e C

han

ge

is c

on

stan

t

19

The infrastructure we put today form the basis for tomorrows development…

“If there is something which is constant, that is change…”

State Data Center

(Infrastructure)

Citizen Service Centers

(Meeseva centres)

Andhra Pradesh State Wide Area

Network (Horizontal

Connectivity)

e-District (Infrastructure,

data digitization,

Services)

State Service Delivery Gateway

(Infrastructure and services)

Future Initiatives

“Mee Seva would continue to grow embracing the new technologies and need, while serving the citizens…”

20

Thank You

Ex

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Revenue Department Revenue Department

1. EXTRACT OF ADANGAL / PAHANI 2. EXTRACT OF ROR 1B 3. COPY OF FMB 4. INCOME CERTIFICATE 5. RESIDENCE CERTIFICATE - GENERAL 6. INTEGRATED CERTIFICATE (CASTE-NATIVITY-

DATE OF BIRTH) 7. F-LINE PETITIONS 8. SUB-DIVISIONS OF LANDS 9. MUTATION OF ENTRIES IN REVENUE RECORDS 10. NO EARNING MEMBER CERTIFICATE 11. FAMILY MEMBER CERTIFICATE (SOCIAL

SECURITY 12. SCHEMES & GOVT. EMPLOYEES / PENSIONERS) 13. OBC CERTIFICATE 14. EBC CERTIFICATE 15. AGRICULTURAL INCOME CERTIFICATE 16. COPY OF VILLAGE MAP 17. PRAJAVANI 18. APPEALS ON DEMARCATION (HYD) 19. CC OF ROM (HYD) 20. PATTADHAR PASSBOOK REPLACEMENT 21. DUPLICATE PATTADHAR PASSBOOK 22. OLD ADANGAL/PAHANI DETAILS 23. LOCALIZATION OF PROPERTIES(HYD) 24. DEMARCATION(HYD) 25. MONEY LENDING LICENSE 26. NATIONAL FAMILY BENEFIT SCHEME

APPLICATION 27. APATHBANDHU APPLICATION 28. PAWN BROKER LICENSE

29. ALLOPATHIC MEDICAL CARE HOSPITAL 30. DUPLICATE COPY OF CERTIFICATE-INCOME 31. DUPLICATE COPY OF CERTIFICATE-INTEGRATED 32. DUPLICATE COPY OF CERTIFICATE-RESIDENCE 33. ISES - INCOME CERTIFICATE 34. ISES - RESIDENCE CERTIFICATE 35. ISES - INTEGRATED CERTIFICATE 36. ADANGAL /PAHANI CORRECTIONS 37. LAND CONVERSION 38. LATE REGISTRATION OF BIRTH 39. LATE REGISTRATION OF DEATH 40. POSSESSION CERTIFICATE 41. LOAN ELIGIBILITY CARD 42. ISES – INCOME FEE REIMBURSEMENT 43. CERTIFIED COPIES ISSUED BY RDO 44. RESIDENCE CERTIFICATE – PASSPORT 45. EXTRACT OF D-FORM PATTA APPLICATION

46. EXTRACT OF HOUSE SITE PATTA

47. CC OF SETHWAR/RSR

48. CHESALA PAHANI

49. CERTIFIED COPIES OF PANCHANAMA

50. CERTIFIED COPIES OF PROTECTED TENANT

51. KHASRA PAHANI

52. SCHOOL REGISTRATION

53. EXTRACT OF TSLR

54. WASOOL BAQI

55. FAISAL PATTI

56. NEW PATTADHAR PASSBOOK

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1. LL Slot Booking with Fee Payment 2. DL Slot Booking with Fee Payment 3. RC Abstract 4. DL Abstract

Transport

1. Application for issue of Age Certificate 2. Application for duplicate Memo of Marks 3. Application for Re-Counting of Marks 4. Application for Migration Certificate

Education

1. Know your Aadhaar 2. Aadhaar Seeding

Aadhaar

1. Investment Subsidy 2. Pavala vaddi 3. Power cost reimbursement 4. Sales tax reimbursement 5. Stamp Duty/Land Conversion charges/Mortgage Duty 6. Cleaner production measures 7. Skills upgradation 8. ISO/BIS certification

Industries & Commerce

1. Name change

2. New connection - 6a – street lights

3. New connection - 6b – public water works

4. New connection - general purpose

5. New connection - religious places (temples, church,

mosque, govt.schools etc.)

6. New connection commercial

7. New connection commercial-hoardings

8. New connection domestic

9. Load change

10. Category load change

11. Category change

Power Distribution

1. Issue of Encumbrance Certificate

2. Certified copy of Registration Document

3. Slot booking for Registration

4. Certified copy of Bye Laws

5. Certified copies of Society registration

6. Certified copies of Firm registration

7. Registration of Society

8. Registration of Firm

9. Submission of Appeals

10. Amendment of Society

11. Firm Name Change

12. Change in Constitution Firm

Registration Department

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1. Birth Certificate 2. Death Certificate 3. Birth Certificate Corrections 4. Death Certificate Corrections 5. Child Name inclusion 6. Non Availability Certificate - Birth 7. Non Availability Certificate - Death

Municipality (GHMC)

1. Birth Certificate Corrections 2. Death Certificate Corrections 3. Child Name Inclusion 4. Permission for Water Connections 5. Transfer Of Title Deeds 6. Applying for Trade license 7. Applying for Building permission 8. New Assessment request 9. Sub-Division requests 10. Non Availability Certificate – Birth 11. Non Availability Certificate – Death 12. Exemption request 13. Vacation remission 14. Birth Certificate Corrections 15. Death Certificate Corrections

Municipality (CDMA)

Agriculture Department

1. Application for Crop Seed Subsidy 2. Application for Crop Insurance

1. Missing or Lost Documents / Articles

2. Permission for Event Bandhobust

3. Issuance of Certificates

4. Fresh Licenses or Renewals

Police Services

1. Ration Card Mutations - DOB Correction

2. Print Ration card

3. Fair Price Shop Renewal

Civil Supplies Departments

Information & Communications

1. 1) 25% Power Subsidy

2. 2) Conversion to Industrial Power Tariff

3. 3) 100%/50% Stamp duty Refund

4. 4) Recruitment Assistance

5. 5) 50% Exhibition Rental Refund

6. 6) Tier II/III Location Anchor Company Incentive

7. 7) Reimbursement of Patent filing cost

8. 8) Reimbursement of Quality Certification expenditure

9. 9) Declaration of IT Park Status

10. 10) Specific Incentives for SC/ST/Women Entrepreneurs

11. 11) Allotment of land

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Labour

1. Registration of Establishment / Shop (Form - I) 2. Renewal of Establishment / Shop (Form - III) 3. Issuance of duplicate certificate for Registered 4. Establishment / Shop Notice of Change

1. Issue of Voter Certificate/I-Card 2. Application for inclusion of Name in the Electoral

Roles 3. Application of change of details 4. Application of transposition 5. APPLICATION FOR OBJECTION/ DELETION OF NAME IN

THE ELECTORAL ROLL ( FORM -7)

Election Commission

1. Reconnaissance permit 2. Prospecting License 3. Mining Lease 4. Granite Quarry Lease 5. Marble Quarry Lease 6. Other Quarry Lease 7. Mineral Dealer License

Mining & Geology

1. EPASS – Renewal (Post Matric) 2. EPASS – Renewal ( Pre Matric ) 3. APPLICATION FOR STUDENT

SCHOLARSHIP(FRESH)

Social Welfare