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Presidencia de la República Dominicana
Presidential Office of Information and Communication Technologies
- OPTIC -
Government Contact CenterGovernment Contact CenterSuccesful Experience on Citizen’s Succesful Experience on Citizen’s
Attention in the Dominican Republic Attention in the Dominican Republic October 3, 2011
ABOUT OPTIC
It is the Presidential Office of Information and Communication Technologies of the Dominican Republic, under the dependence of the Executive Branch, created in 2004 by the Presidential Decree No. 1090-04, with the responsibility of planning, directing and executing the necessary actions to implement e-Government in the country.
CITIZEN CENTERD e-GOVERNMET STRATEGY
e-GOVERNMENT INTEGRATED PLATFORM
WebPortal Phone Face-to-face
AuthenticationInfoGOB
M-Government
ePayments Transactions Tracking
Gov
ernm
ent I
ntra
net
Agencies Public Administration
Inte
rope
rabi
lity
Citizen Attention Channels
PREFERRED MEANS TO INTERACT WITH THE STATE
Source: OPTIC
MISSION
Provide information and act as a channel of the services of the Dominican State institutions, free of charge and with global quality, by using ICTs to support the development of Electronic Government.
• Single point of contact for Government Services.
• Optimization of costs and time.
• National-level access.
• Available for all Dominican citizens and foreigners.
• Totally Free.
BENEFITS
Prevention and Report of Child AbusePrevention and Report of Child Abuse
Citizen Attention for Citizen Attention for Accusations, Suggestions Accusations, Suggestions
and Claimsand Claims
Government Services and Government Services and Programs InformationPrograms Information
IMPACT Government Contact Center
CALLS BY REGION
Fuente: OPTIC,
LIFE QUALITY
11Source: OPTIC
PILOTING THE INTEGRATION OF PHONE SERVICES AND PARTICIPATORY BUDGET
OPTIC AND THE WORLD BANK
Dr. Francesca OrtizOPTIC, Legal ManagerPhone: +1 (809) 472-4276 Ext. 245Email: [email protected]