What IDS
customers are saying
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The one tool that never needs replacing
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98% customer retention rate
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Garth Bromley,Owner
Rond’s Marine
Canadian 5-star Dealer
„In 1986 we bought a software called RV Soft. It was later acquired by
IDS and I believe we were the second dealer to make the transition
from RV Soft to IDS. At the time, I told my dad he was nuts because it
cost a decent amount of money. In hindsight, it was the best decision
we’ve ever made. The software has continued to grow with us. We
were able to easily implement IDS into our second store and we
haven’t missed a beat.
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Darrin Abel, GeneralManager
RV General Store
„When I joined RV General Store in 2009, there really was no DMS.
There was an older, un-supported system and the accounting was
done on QuickBooks. The IDS Astra G2 has simplified our work flow,
which has made us more efficient. The IDS DMS is not a system we
are going to outgrow. It isa system that grows with us.
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„IDS Astra G2 is light years ahead of Systems 2000. The product is
backed by good tech support that listens to our needs and helps keep
our dealership running at a high level of efficiency.
Scott Jewell,President
Jim’s RV
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Wayne Stokes, Director ofOperations
Tracker Marine Boat Center
Multi-locationdealer
„We’ve been using IDS since 1993. With the ever changing demands of
our business, they’ve been great in updating the product to suit our
needs and we highly value the partnership we’ve been able to
establish through the years.
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Bob Smith, ServiceManager
RV World of Yuma
„G2 has been evolving very positively. The delivery calendar, job
scheduler, and customer reports have made a huge impact in our
day-to-day operations. With the mobile app, we have the ability to
access work orders, add warranty photos, and take digital customer
signatures. We are very excited to see what the future holds as this
system evolves and more features are added.
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„A major reason we looked at IDS was due to the volume of transactions
and the interaction between sales, service and parts. We didn’t feel
our current provider could handle the level we needed.
Matt Leffingwell, GeneralManager
RV Solutions
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Tailored to industry-specific best practices
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30 years of dedication to the RV & Marine industry
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Tom Stoate,President
The Hitch House
„
It’s an excellent system to handle our Motorhome business. We find
that IDS is very comprehensive and meets the needs of our full-
service dealership: sales, parts, service, body shop and the business
office.
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Top 50 Blue Ribbon RV Dealer
„
The integration and the fact that IDS really is an expert in the RV
business made our decision. They understand our language and
needs.
Tim Veurink,President
Veurink’s RV Center
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Roger Sellers,Owner
Tennessee RV
Top 50 Blue Ribbon RV Dealer
„The reporting capabilities and DMS help us review every department
activity and track our process throughout the dealership. For our
industry, the software is all encompassing and the only system we
need to run our business.
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Multi-locationdealer
„
It’s a fully integrated and quality product for the Marine industry. IDS
keeps updating with new abilities as technology changes.
Ron Wilson,Owner
Wilson Marine
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A single solution to manage your entire dealership
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10,000+ software users
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Pete Beauregard, Sr.President
Colony Marine
Multi-locationdealer
„Before using IDS, we had one system in Accounting, and another for
Parts and Service that were not tied together at all. We were spending
too much time taking information that was in one database and
entering it into the other. Our systems consolidated nicely with IDS,
which eliminated inconsistencies we used to have by running two
different databases.
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RVDA Canada Dealer of theYear
„We belong to two Spader 20 groups and I recommend IDS all the time
because it’s just so integrated. I’ve watched a lot of dealers stumble
with various software systems and waste a lot of time and money to
fight battles. Once you take the first couple months to get going on
IDS, there are minimal hassles after that. You don’t need anything
else.
Garth Bromley,Owner
TransconaTrailers
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Chad Goedken,Owner
Sun & Fun RV
„A lot of double entries havebeen eliminated in all departments. When we
receive service calls we can pull up existing customer information to put on
the work order and also track all work orders based on the customer
number. There’s no more digging through file cabinets or boxes for previous
work orders. It’s great being able to keep the whole sales process in one
system from quote to a finalized deal. The parts processing has been great.
Being able to go through the whole process from receiving the part to the
integration between the service and the parts department for the parts
associated with ROs saves time.
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„IDS Astra software has literally shown us how much time and money
we wasted trying to reconcile different departments. We have actually
freed-up two employees to do other things. You just can’t know how
much waste is in your company operations until you have a tool that
points it out. It was kind of shocking, but that kind of detail is what we
needed in order to grow.
J.B. Strassweg, President
Basden’s American RV
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Jeremy Ketelsen, VicePresident
Ketelsen RV
„By having a customer footprint throughout the entire dealership, our
sales staff gains an immediate advantage. If someone brings their RV
in for repair and decides it’s not worth fixing, sales has that visibility
and can assist them. It really brings all areas of our dealership
together and drives our success.
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Top 50 RV Dealer
„The program is so robust and covers such a wide scope of my business
that it’s hard to pin it down to any one area. Certainly the inventory
management, turns in the parts department, and being able to have a
good measurement in the service department are key. I really like
how the dashboard gives me a glance of what we’re doing. It’s a
wealth of information. FI Point is also a great tool. The reason I’m
still with IDS is because it includes so many good tools that enable
my business to succeed.
Kyle Redmond, GeneralManager
Bucars RV
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James Bradley, GeneralManager
Summit RV
„I love that the reports in G2 give you the ability to see what’s going on
throughout the entire dealership. Everything from all departments is
right there in front of you. With those reports, you can find
opportunities to increase income. You can also compare history. As a
dealer, you feel like you have a pretty good idea of what’s going on in
your dealership, but G2’s reports spell out for you exactly what’s
going on.
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„Astra G2’s dashboard really helps me manage my company. I can log
in to my computer and look at sales, service, parts, and have
snapshot of how the dealership is performing on daily, weekly,
monthly basis without using multiple menus and keystrokes. I have
all of the important KPIs on my dashboard that I look at every day and
use to manage the company.
Brad Scott,CEO
Scott Motor Coach
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Chris Clarke, SalesManager
Traveland RV Group
„
The functionality of G2’s integrated parts and service has given us
more advanced reporting options that provide us with a better
overview of our entire dealership.
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Multi-locationdealerTop 50 RV Dealer
„The concept of checking-in a unit using a mobile app is truly ground-
breaking. Any service we can provide to our customers right on the spot,
without having to go back and forth to a computer, is a huge plus. One of the
features we like best with the mobile app is the ability to take pictures of
RVs, engines, and parts and attach them to specific jobs and warranty
claims. In our business, it’s important to track these images so you have an
ongoing visual history of the unit or part when it enters your dealership. It
avoids a lot of headaches down the road.
Dave Pearo,Co-owner
Hilltop Trailer
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Click here to see full dealer story
Multi-locationdealer
„IDS Astra G2 with CRM is the best product out there, and I say that with confidence.
The product has really come a long way and we’re very pleased with it. Having
everything in one system has been the biggest benefit for us. When a lead comes
in, it’s automatically searching your system to see if that customer has already
been at your store and if you’ve previously given pricing out. It’s also searching
your inventory to see if what they are looking for is in stock and readily available.
You don’t have to double-input all of a customer’s information. Everything is
already right there in front of you and that was huge for us.
Grant Baidas,Owner
General RV Center
Top 50 RV Dealer
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Multi-locationdealerTop 50 RV Dealer
„IDS CRM takes away a lot of double-entry. When we were working with
a separate system, we’d have somedata in one system and somedata in
another. Now everything is in one system. Since we’ve been on IDS CRM we
found that our email list has grown quickly and much better than it did
when we were operating with two separate systems. I’d say it’s doubled
in the last two years.
Mike Pearo, Parts and Service Director
Hilltop Trailer
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Scalable from small to multi-store dealers
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Reliable
Multi-locationdealer
„IDShasallowed for our growth. We just expanded to another location this past
year and we were able to do that pretty smoothly with the software that we
have. Each location has visibility of other locations’ inventory, I can go in to
each location and manage their revenue categories… They’re definitely
always thinking in the right direction.
Dave Commander,President
Russell Marine
Top 10 Marine Dealer
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Garth Bromley,Owner
TransconaTrailers
RVDA Canada Dealer of theYear
„
Managing two nationally-recognized businesses (Rond’s Marine and
Transcona Trailers) is not easy, but IDS seems to have all the right reports
and it really helps us track performance in each dealership.
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Multi-locationdealer
„We had Lightspeed prior and we were using our parts inventory to manage
the slips. It was tough to keep track of who was in what slip. The IDS
system definitely helps us better manage the marina. I really like the
marina map because I can see my availability at a glance. Also, it’s fairly
easy to use and anyone who can use a PC can learn to use IDS.
Fred Walshak, MarinaManager
MarineMax
Top 100 Marine Dealer
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Multi-locationdealer
„For 10 years, I worked as a director of a large multi-location marine dealership
using your competitor’s platform. Needless to say I became familiar with it, but
never enjoyed using it. I found it to be cumbersome, tedious, non-intuitive and it
was generally aimed at the back office more than the front lines. While it has
taken me some time to fully adopt some of the nuances of IDS, I will say that
throughout the process, your team has been fantastic and the level and speed of
the development is fantastic. It’s easily the most powerful and useable DMS
system I have ever used. It helps us drive profits and I look forward to seeing what
comes next.
Jeff Barnes, GeneralManager
Old Mill Marina
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Chad Goedken,Owner
Sun & Fun RV
„
Having a web-based solution reduced the cost of implementing a
powerful tool like IDS. For a small business, it’s a good way to control
your upfront costs and expenses.
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Multi-locationdealerTop 100 Marine Dealer
„The team at IDS has been above and beyond what our initial expectations
were. One of the bigger motivating factors for us choosing IDS was their
implementation team and business practices. Now that we’re with them,
I can say everything they told us they were going to do has been done and
they all have been extremely helpful.
Kyle Kelly,Co-Owner
Kelly’s Port Marine
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World Class Support
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94.8% in overall customer
satisfaction with IDS supportservices
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Dana Hinkemeyer,Accountant
Miller Marine
M A R I N E
„
We’ve been with them since 2006 and I can’t give enough accolades to
support and training at IDS. Every time I have a need they go all out to
help me get it resolved.
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Carly Poole, MarketingManager
Buckeye Marine
Top 20 Marine Dealer
„One thing I’m big on is what type of customer service is available. I can
personally say that I have been very fortunate to work with some really
great people at IDS. Whether it’s a question about not understanding how to
use the system, or a question about something I don’t think is functioning
properly, they have been quick to resolve my issue.
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Click here to see full dealer story
Multi-locationdealer
„
Debbie Fournier,Accountant
RV Traders
The program works wonderfully, and customer service is top notch.
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„
I recommend them all the time. They have excellent customer support, and
it’s a very efficient program.
Bob Smith, ServiceManager
RVWorld
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Don Rogers, Owner
Niel’s RV
„
They’ve been a good business partner since 1994. Their support is
outstanding, and the whole crew is helpful and knowledgeable.
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„
They’re very good at helping us out. They’re quick and knowledgeable.
They’re quick enough that I don’t have to get involved.
Ed Leach,Owner
Leach Camper Sales
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Our clients have grown & found success with IDS.
We think you will too.
Want a more in-depth look at how RV and Marine dealers are using IDS dealer
management system to fuel their dealership growth?
Check out 30+ dealer stories and hear what our clients have to say about their
success!
Click here to see all our dealer stories
Ready to boost your growth?
Switching to a new dealer management software is not an easy decision to make.
We’ve helped many dealers like you to make the transition from other DMS systems
to IDS Astra G2. The unique needs of these dealers have been incorporated into our
thorough implementation approach.
We also hire industry talent to work in our Professional Services and Support teams.
Our staff understands your day-to-day and long term strategy, and will be there to
assist you with any of your business needs.
Ready to take the leap? Call us today!
800-769-7425
About IDS
With over 30 years of experience, we’ve incorporated the industry’s best business
practices to ensure that IDS Astra G2 works like a dealership operates on a day-to-
day basis.
Today, the design of Astra G2 platform is inspired by feedback of over 300 of North
America’s most prominent dealers, all of whom we are proud to call out clients.
60% of the Top 10 Marine
dealers rely on IDS to manage their business.
50% of the Top 50 RV dealers
trust IDS to run their business.