Price College of Business: Information Technology...

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Price College of Business Information Technology Handbook

A Guide to the Technical Support Services and Resources in Price College

PCB IT TeamCenter for Economic and Management ResearchPrice College of BusinessUniversity of Oklahoma

August, 2010

Price College of Business IT Handbook

ContentsI. Introduction 3

A. Technical Support Mission 3B. Purpose PCB IT Handbook 4

II. Faculty and Staff Computer Support 5A. Summary of Services 5B. Price College Help Desk 5

B.1. Help Request Process...............................................................................................................................................................5B.1.1. Logon Instructions for the PCB Help Desk.......................................................................................................................6B.1.2. Instructions for Request Submission on the PCB Help Desk...........................................................................................6B.1.3. Logon Instructions for Checking Request Status.............................................................................................................7

E. OU IT Computer Support 7III. Price College Network 8

A. Mission 8B. PCB Network Technology Overview 8C. PCB Network Support Services 9D. PCB Network File Storage 9

D.1. H:\\PCB-STORAGE\CBATRANS.................................................................................................................................................9D.2. I:\\PCB-STORAGE\CLASSFILES................................................................................................................................................10D.3. U:\\ PCB-STORAGE\HOME\User Name..................................................................................................................................10

D.3.1.1. Instructions for Installing OU VPN on Your Home Computer....................................................................................10D. 4. K:\\PCB-STORAGE\Group name............................................................................................................................................11D.5. S:\\PCB-CENTRAL\APPS..........................................................................................................................................................11

E. New Price College Faculty and Staff 11E.1. OUNet ID and Activating OUNet Account...............................................................................................................................11E.2. PCB Network Access...............................................................................................................................................................11

F. OU Faculty-Staff Web Server 12IV. Price College Classrooms and Multimedia Technology 13

A. Mission 13B. Classroom Technology Overview 13

B.1. Standard Classroom Multimedia Equipment.........................................................................................................................13B.1.Standard Classroom Software Build........................................................................................................................................13

C. Classroom Technology Support 14C.1. Logon Instructions for Classroom Computers........................................................................................................................14

D. Classroom Technology Training 15E. Reporting Classroom Equipment Problems 15F. Classroom Equipment Overview 15G. Special Use Rooms 16

G.1. Study Rooms...........................................................................................................................................................................16G.1.2. Price College Study Room Reservation System Logon Instructions:............................................................................16

G.2. Conference Rooms.................................................................................................................................................................16G.3. Dean’s Conference Room.......................................................................................................................................................17G.4. Presentation Rooms...............................................................................................................................................................17

V. Price College Computer Labs 18A. Mission 18B. Computer Lab Technology Overview 18

B.1.Standard Computer Lab Software Build..................................................................................................................................18C. Computer Lab Operations 19

C.1. Computer Lab Hours...............................................................................................................................................................19C.2. Computer Lab Logon Procedure.............................................................................................................................................19C.3. Computer Lab Printing............................................................................................................................................................19

D. Computer Lab Reservations 20D.1.Price College Computer Lab Reservation System Logon Instructions:...................................................................................20

Center for Economic and Management Research, Price College of Business Page 1


E. Multimedia Equipment Reservations 20E.1. Available multimedia equipment includes:............................................................................................................................20

F. Laptop Check-out Program 20G. Computer Lab Hardware 21

G.1. Business Communication Center...........................................................................................................................................21G.2. Houchin, Adamson Learning Center......................................................................................................................................21G.3. BP Excellence in Business Center...........................................................................................................................................23G.4. Associates Research Center...................................................................................................................................................24G.5. Interactive Learning Center I..................................................................................................................................................25G.6. Interactive Learning Center II.................................................................................................................................................26G.7. Scholars Technology Center...................................................................................................................................................27

G.7.1. Student Laptop Check-out Program.............................................................................................................................28G.8. Price College Graduate Computer Lab...................................................................................................................................29

VI. Computer and Software Purchases and Installation 30A. Recommended Computer Vendors 30B. New Computer Purchases 30

B.1. New Computer Setup Procedure...........................................................................................................................................31B.2 Standard Software Build for PCB Workstations......................................................................................................................31

D. Peripherals 32E. Software and Database Acquisition and Support 32

E.1. Network Installed Software....................................................................................................................................................32E.1.1. Compustat.....................................................................................................................................................................32E.1.2. Center for Research in Security Prices (CRSP)...............................................................................................................32E.1.3. Economic Literature Database (ELDB)...........................................................................................................................32E.1.4. Financial Accounting Research System (FARS)..............................................................................................................32E.1.5. Fixed Investment Securities Database (FISD)................................................................................................................33E.1.6. Accounting and Auditing Literature (AICPAS)................................................................................................................33E.1.7 SAS 9...............................................................................................................................................................................33E.1.8. SPSS 15/16.....................................................................................................................................................................33E.1.9. Capital IQ.......................................................................................................................................................................33E.1.10 Telemet Orion...............................................................................................................................................................33E.1.11. LISREL 8.8.....................................................................................................................................................................33E.1.12. HLM 6...........................................................................................................................................................................33E.1.13. MathType.....................................................................................................................................................................33E.1.14. Eventus........................................................................................................................................................................34

E.2. Workstation Installations........................................................................................................................................................34E.2.1. Windows XP Pro.............................................................................................................................................................34E.2.2. Microsoft Office 2007 Professional...............................................................................................................................34

E.3. Internet Software....................................................................................................................................................................34E.3.1 Mozilla Firefox................................................................................................................................................................34E.3.2 Internet Explorer.............................................................................................................................................................34E.3.3 WS_FTP...........................................................................................................................................................................34E.3.4 QWS_3270 (Mainframe Access).....................................................................................................................................34

E.4. Additional Software................................................................................................................................................................34E.4.1 Symantec Antivirus.........................................................................................................................................................34E.4.2 Zip Central.......................................................................................................................................................................35

E.5. Email........................................................................................................................................................................................35E.5.1. Microsoft Outlook Mail..................................................................................................................................................35E.5.2. OU Outlook....................................................................................................................................................................35

VII. Research Infrastructure Assistance for Faculty 36A. Mission 36B. Completed Programming Projects 36

VIII. Price College Web Support 37A. Mission 37B. Summary of Services 37

Appendix I. PCB IT Contacts 38



I. Introduction

A. Technical Support MissionInformation technologies have become mission critical to the success of classroom instruction, research activity, and administrative operations within Price College. This dependence, in turn, necessitates a technical support system capable of delivering the specialized services required by the diverse technical needs of the faculty and staff.

The Center for Economic and Management Research provides technical support for the academic, research and administrative operations of Price College. The Center is responsible for the planning, management and implementation of the technology initiatives necessary to provide the college with a comprehensive and secure IT infrastructure, a dependable computing environment and delivering of essential help-desk services for faculty and staff. The technical support provided to the college by CEMR can be broken down into the principal service categories listed below:

Network Infrastructure - Operation and maintenance of the Price College Network (PCB Network) consisting of nine dedicated servers which link more than 150 personal workstations, 8 computer labs and 22 classrooms located in the College.

Faculty and Staff Computer Support Services - Designed and operates the Price College Help Desk, an automated, online service request system which received and processed 1,237 service requests last year.

Classroom Technology Support and Training - Provides routine and emergency technical support for all computer and multimedia technology installed in Price College classrooms and offers individualized training to faculty in the operation and uses of the technology.

Computer Lab Operations and Maintenance - Designed and installed computer system configurations tailored for use in a computer lab environment and retains operational responsibility for the more than 170 computers and assorted peripherals available for student and instructional use in eight Price College computer labs.

Research Infrastructure Assistance for Faculty – Provides custom database and web programming services to the faculty and staff. A total of 15 projects representing almost 1,200 programming hours were complete for the faculty last year.

Price College Web Development and Maintenance - Responsibility for the ongoing design, enhancement and maintenance of the Price College web site.

Each of these service categories generates an array of specialized operational, maintenance and service delivery duties. These are carried out by the Price College of Business Information Technology Team (PCB IT) a technical support team organized from CEMR staff. Although their assigned duties are concentrated within a particular service category, team members routinely draw upon one another’s expertise for specific problem resolution.



We strive to maintain open lines of communication with faculty and staff so that we can quickly identify and rectify any IT problems which arise and to expedite the dissemination of the latest developments in computer technology and anticipate future technology needs of the college.

B. Purpose PCB IT HandbookThe PCB IT Handbook was developed in response to the recognition for the need to assemble the procedures policies that guide our service delivery into a single source document for reference. The Handbook also is also a valuable guide to the information and statistical resources and other technical resources available in the college.

The will continue to evolve as our technical staff integrates new technologies into the College and adapt to the ways these new technologies will be applied by our faculty and staff.



II. Faculty and Staff Computer Support

A. Summary of ServicesThe Price IT is responsible for providing personal computing support to all Price College faculty and staff. The Price College Help Desk is online service request system and serves as the primary conduit through which faculty and staff request service, updates, and additions for their personal computers.

Personal Computer Support Services

Acquisition, installation and maintenance of computer hardware Installation of operating systems, security patches and appropriate drivers Software installation, maintenance and troubleshooting Individual and network printer configuration Installation of antivirus software and virus removal

In addition, our technical staff assists divisions, centers and programs with the management of their technology needs. This assistance takes many forms and includes the following:

Technology Management Services

Develop configuration specifications for computer purchases Surplus obsolete computer hardware Redistribution of replaced hardware Personal computer upgrades Maintain computer hardware and software inventory system Evaluation of new technologies

B. Price College Help DeskThe Price College Help Desk (Help Desk) is an online service request system designed and developed by CEMR programmers and is the principal conduit through which faculty staff request and receive support. A central feature of the Help Desk is the automatic prioritization of each request received by both the severity of the problem reported and the time the request was received. The Help Desk is located at http://pcbhelp.ou.edu/

Prioritizing help requests affords the following benefits:

1. Ensures that the most serious problems are addressed first2. Provides a rational and efficient means to allocate support staff resources3. Helps keep service response time down to a minimum

The Help Desk is accessed with an Internet browser at http://pcbhelp.ou.edu. Links to the Help Desk are also located the Price College web under “Computing Services”.

B.1. Help Request ProcessThe Help Request process consists of three steps:

1. Logon to the Help Desk 2. Submitting the request3. Checking the status of the request


http://pcbhelp.ou.edu/



B.1.1. Logon Instructions for the PCB Help DeskTo logon to the Price College Help Desk you must have an OU username (4 X 4) and password. If you do not know your OU username and password, please visit http://account.ou.edu and set up your New User account or call the IT Call Center (405) 325-HELP for assistance.

Logon procedures for PCB Help Desk:

1. Open your web browser to http://pcbhelp.ou.edu2. Select the "Submit Help Request" button3. A window will pop up to prompt you for authentication4. Enter "sooner\your 4X4" as your user name5. Enter your password6. Click “OK”

B.1.2. Instructions for Request Submission on the PCB Help DeskOnce you are logged onto the Help Desk, you'll be presented with a series of questions:

1. Next, you'll be presented with a drop down menu asking which machine needs service2. After choosing the appropriate machine from the list, simply type in a description of the

problem. For example: "I am unable to print”3. Finally, click the "Submit" button at the bottom

When submitting a help request, please provide as much detailed information as possible. This helps in the accurate classification of requests and provides information needed by our staff to successfully diagnose and solve your problem

Submission of the request initiates the following actions:

1. Once submitted, your request is classified as according to the seriousness of the problem. Classification occurs within twenty-four (24) hours of receipt and you will receive an automatically generated email confirming your submission.

2. Next, your help request is assigned a work order number and is placed in the Help Desk queue. It is then assigned to one of our highly trained Student Computer Techs who is dispatched to your office to fix the problem.

3. Upon successful resolution, the work order is closed and you are notified by email. Our Team follows up with a brief email asking you to rate the service. This instrument is one of the primary means by which we monitor the quality of our service and identify ways to improve.



http://account.ou.edu/


B.1.3. Logon Instructions for Checking Request StatusAnother feature of the Help Desk is the ability to check the status of your help request. The procedure for checking your request status is similar to the logon.

1. Open your web browser to http://pcbhelp.ou.edu2. Select the “Check Request Status” button3. A window will pop up to prompt you for authentication4. Enter "sooner\your 4X4" as your user name5. Enter your password6. Click “OK”

E. OU IT Computer SupportThe University of Oklahoma also provides computer support services through the OU IT support staff. While the majority of computer related problems that occur in Price College are properly referred to the PCB IT Team, there are situations in which the OU IT staff should be contacted first.

Situations include:

1. Problems accessing your Internet provider (OU, IoNet, etc) from home2. Problems with Microsoft Outlook - Microsoft Outlook mail resides on a Microsoft

Exchange server at IT, and the TSC has specialists trained to help specifically with Outlook mail, tasks, calendar, etc.

For these problems, contact the OU Technology Services Center at 325-HELP.

The OU IT support staff also provides assistance to students with computer problems. Although students who encounter problems with any PCB lab or classroom technology should direct their help requests to the PCB IT Team, there are certain situations in which it is proper to contact OU IT first.

Situations include:

1. Students having problems accessing their Internet provider (OU, IoNet, etc) from home2. Students who experience problems with Microsoft Outlook - POP e-mail accounts reside

on the UNIX server controlled by OU IT. OU IT has staff specifically trained to help with POP e-mail accounts.

For student problems such as these, contact the OU Information Services Center at 325-INFO.




III. Price College Network

A. MissionA stable, secure and efficient operating environment is the corner stone upon which all computer applications in the College rely. The Price College of Business Network (PCB Network) links office workstations, computer lab workstations, and classrooms to each other and provides access to computer, communication and informational services both on and off campus.

B. PCB Network Technology OverviewThe Price College computer network is housed, maintained and operated by the Center for Economic and Management Research. To meet the College’s computer networking demands, CEMR operates a total of 8 dedicated servers each with a different function.

PCB Network Servers and Functions

1. File Storage Server As the Primary File Server for Price College this server contains personal network drives, technical staff drives, and special network shares, (e.g. Faculty Evaluation folders, Strategic Planning folders). It also serves as the print server for faculty staff and holds the network’s d primary file backup program.

2. Applications Server. Operates as the College’s primary applications and hosts various network version software applications, is our on-site host for MSDN downloads, serves as a testing server for CEMR programming projects. It provides for the storage and restoration of Price Computer Lab images and helps to streamline the addition of new applications to the labs, the college maintains a “Ghost” Server.

3. Print Manager Server Operates printing service for all Price College Computer Lab printers.

4. Web Server – This server hosts the Price College web site. It also acts as the Microsoft SQL 2005 server and hosts assorted databases.

5. Web Server Hosts both the ORIGINS, an online economic and demographic database system. Also hosts a variety of student organization sites.

6. Student Server Functions as a Price College student web server for student projects SQL server for student projects. It will also host automated computer hardware inventory software for the College.

7. Backup and Data Server Ensures security for faculty and staff data files by providing file backup and file restoration service to tape.

8. WIKI Server Linux based server which hosts Student Tech, Student Assistant and CEMR Programmer project

9. Test Server This server is used extensively by the MIS Division to test new web server development products.



C. PCB Network Support ServicesThe PCB IT is responsible for the ongoing development, operation, and maintenance of the PCB Network.

Networking services include:

Ensuring network operating systems are current and patched Plans, implements and maintains the IT for Price College Coordinates with University IT on technology issues as they affect Price College Develop and disseminate computer policy to faculty and staff Maintaining backup and recovery protocols for all PCB servers Troubleshoot server hardware problems Creating and maintaining computer accounts for all PCB users

D. PCB Network File StorageThe PCB Network offers several centrally-maintained file storage locations to provide:

Temporary and permanent file storage Document management Increased data security Automated back-ups and file recovery Remote access of data files File sharing across the network

All faculty and staff have the following drive mappings on their personal computer. Some Price faculty rights granting them access to other central file resources. If your access to shared files is not what it was or needs to be then contact Shawn Lam at [email protected].

D.1. H:\\PCB-STORAGE\CBATRANSThis drive is for temporary file storage and document management and for transfers of large documents between computers. More permanent file storage needs can be addressed on an individual basis by submitting a request to the Help Desk.

To take full advantage of this directory, follow the steps listed below:

1. Create a directory underneath the H:\CBATRANS Directory and name it the same as your login name. Example: John Smith would create a directory called: H:\CBATRANS\JSMITH.

2. Place files there that you want other PCB members to see 3. Inform those members via email that the files are in the directory4. Delete the files after receiving confirmation they have been copied, or direct the receiving

member to delete them after copying is completed

At the end of each month a tape backup of the entire directory is produced. All files older than two (2) weeks will be deleted. Any directory in H:\CBATRANS that does the name of a Price College faculty, staff or graduate student will be deleted along with all files contained in the directory.



D.2. I:\\PCB-STORAGE\CLASSFILESPlace power point presentations, spreadsheets, and other electronic materials needed for classroom presentations and lectures in this directory

There are two methods to place and access files on the PCB Network from a classroom.

1. The first method utilizes the CLASSFILES NP (Non-Public) Directory located on the PCB Network. This method restricts student access from outside Price College but students are permitted access from any of the PCB Computer Labs. Students access files stored in this directory by going to H:\ClassFiles\ClassFilesNP.

2. The second method utilizes the CLASSFILES Directory. This directory is designed for remote access by students via the Internet. The address for this remote accessible directory is http://pcblabs.ou.ed/ClassFiles. Students can also access files stored in this directory from any of the PCB Computer labs by going to I:\ClassFiles\ClassFiles.

D.3. U:\\ PCB-STORAGE\HOME\User NameThis directory provides 2.0 GB of storage intended personal files, is backed up to tape on a bi-weekly basis and allows remote access. It may be accessed from Price College classrooms when users logon with an OUNetID and password rather than the generic Instructor logon.

Remote access to the U: drive is also possible and is accomplished through the OU VPN (Virtual Private Network). The OU VPN consists of dedicated hardware access point to the OU Network and uses client software running on your home computer. Use of the VPN requires the installation of client software on your computer.

D.3.1.1. Instructions for Installing OU VPN on Your Home Computer

1. Open your browser and go to http://itstore.ou.edu2. Logon to the IT Store with your username and 4 X 43. Click "SOFTWARE”4. Click “OU VPN”5. On “OU VPN Client” page

a. There are “Read Me” files and a “User Guideb. Scroll down to the bottom of the pagec. Choose OU VPN Client 4.8 – Windows will be the choice.*d. The next screen is Download Manager

6. Click “Begin Download”.7. Save the file to your desktop8. Install it9. After installation, go to Start => Programs =>"The University of Oklahoma OU-VPN

Client" and click VPN-dialer.10. Make sure "Cox to OU-Norman Campus" is selected and then click connect.11. A second logon window appears.

a. Type in Username: Sooner\4x4 (4 X 4 is your OUNet ID or “username”) and your password. After it is connected, a small yellow lock will appear in the bottom right of your screen (taskbar).

12. Go to Start Run and type in \\pcb-storage\Home\4x413. Click OK 14. Another password box will appear. Again, type in Sooner\4x4 as the username.15. Your network drive should appear after login


http://pcblabs.ou.ed/StudentClassFiles


D. 4. K:\\PCB-STORAGE\Group nameThis central directory restricts access to a defined group of users. Only members of these groups are granted access.

D.5. S:\\PCB-CENTRAL\APPSThis directory archives common software applications available from the server. Many faculty and staff have assigned rights to other central file resources. If your access to shared files is not what it was or needs to be, contact Shawn Lam at [email protected].

E. New Price College Faculty and StaffIn order to take advantage of any OU computing resource including email, a new employee must first be assigned a personal OU UserID and then activate their OUNet account. Assignment of an OUNet ID is a prerequisite for connection access to the PCB Network.

E.1. OUNet ID and Activating OUNet AccountThe request for an OUNet is best initiated by the new employee’s respective departmental secretary or department head by simply contacting OU IT either by phone or email to request assignment of the new employee’s UserID (also referred to as a 4 X 4).

Once the OUNet ID is obtained, the next step is to activate the new employee’s OUNet account.

To activate the account, follow these steps:

1. Go to http://account.ou.edu and click on "New Users: Activate your account here"2. Enter your OUNet ID (also known as your "4+4") and your birth date ( MM/DD/YYYY) 3. Answer five password questions (you will need to answer these questions if you forget

your password in the future and need to reset the password) 4. Create a new password

OU IT recommends the following protocols be followed when creating and managing passwords:

Length of the PasswordUse a minimum of 8 and a maximum of 32 characters

Complexity of the PasswordCreate passwords that consist of 3 of the 4 items listed below:

At least one upper case letter. (A - Z) At least one lower case letter. (a - z) At least one number. (0 - 9) At least one special character. The following special characters are not

allowed: Spaces @ ' ? + Changing Password Change your password every 180 days (6 months) to a new password

E.2. PCB Network Access Upon receiving the OU UserID, the departmental representative next submits a request to the Help Desk. Upon receipt of this request, the PCB IT will add this new member to the PCB Network and:

1. Add them to appropriate departmental network groups 2. Create a personal U: drive on the PCB Network for file storage3. Add the new member to the PCB Help System and4. Ensure a working EXCHANGE email account has been created


http://account.ou.edu/


F. OU Faculty-Staff Web ServerThere are two options for those Price College faculty and staff members who wish to publish personal web pages:

1. The first option is to publish them on the OU faculty-staff web server. Instructions on how to create web pages and publish them to this web server can be found at support.ou.edu. This site contains a number of resources to help you build web pages, including information on how to manage your web account and create, publish, and maintain web pages.

2. A second option is to publish your personal web pages on the PCB- Web server. If you choose this option, follow the steps listed below:

a. Submit a request to the Help Desk to have your web page “enabled” b. Once the site is enable, you will receive an email notification that the site is ready

to be usedc. The web address for your home page will be: http://pcbfaculty.ou.edu/loginname

John Smith’s web address would be: http://pcbfaculty.ou.edu/jsmith

Unfortunately, the PCB IT does not have the necessary resources to create or edit personal web pages Price faculty and staff. We can, however, act as consultants to answer specific questions you might have.I


http://pcbfaculty.ou.edu/jsmith

http://pcbfaculty.ou.edu/loginname

https://webapps.ou.edu/support/


IV. Price College Classrooms and Multimedia Technology

A. MissionThe integration of computing and audio-visual technologies into the instructional process has become the norm in Price College rather than the exception. We recognize that it is critical that our classroom technology always operates at 100 percent. The PCB IT aims to provide a problem free instructional environment.

B. Classroom Technology OverviewPrice College maintains general purpose classrooms, conference rooms, presentation rooms, and study rooms. Price Hall classrooms employ the Crestron AV control system to manage multimedia capabilities.

B.1. Standard Classroom Multimedia Equipment

Projection system Desktop computer VCR DVD Document camera

B.1.Standard Classroom Software Build

Microsoft Office 2007 Adobe Reader Eclipse FARS FileZila BEER GAME Paint.Net Risk Pool Roxio SAS 9.1 Windows Media Player SPSS 14.0 Visible Analyst Visual Studio 2005 Visual Studio 2008 POM NetBeans 6.1

Price College faculty may request installation of specific software applications to meet their instructional needs. Requests should be submitted through the Help Desk prior to the start of a semester. A valid copy of the software license is required prior to installation and remains on file. Installation codes or other instructions for installation of specialized software are required.



C. Classroom Technology SupportThe PCB IT is responsible for the operation and maintenance of all technology installed in Price College classrooms, special use rooms, presentation rooms, and conference rooms. Classroom technology support is divided into two primary categories; routine support and maintenance and emergency support.

Routine support and maintenance includes:

Creation and installation of computer image for all classroom computers Disposition of classroom work orders submitted via the PCB Help Desk Special classroom equipment set-up requests Weekly, preventive troubleshooting of all computing and audio-visual technologies in all

Price College classrooms On-site support staff ready to respond any time a class is in session Ongoing technical education for support staff

Emergency classroom support includes:

Dedicated phone in each classroom direct to classroom support center On-site support staff ready to respond any time a class is in session

All classroom equipment is housed in locked cabinets. Each assigned to a Price College classroom must first obtain the appropriate key.

To obtain a key for Non-Price faculty, please contact Instructional Services at 325-4409. To obtain a key for Price Faculty, please contact Sheila Casiano at 325-5376.

Students will not be given a key and must obtain a key from their instructor to use the equipment for presentation. The PCB IT will not provide access to any equipment to those without a key.

C.1. Logon Instructions for Classroom ComputersThere are two options when logging on to the computers in Price College classrooms:

The first and principal option is to logon using your OUNetID and OUNetID password with the following procedure:

Username: USER#### (your OUNetID) Password: (your OUNetID password) Domain: Sooner This option allows access to Class Files, Class Files NP (Non-Public), and your home

user (U: Drive) directory. The Domain is accessed through a drop-down box (click the down-arrow, scroll-down and click Sooner. If the Domain drop-down box is not visible, please click the Options button.

The second option is to log on to the local machine as INSTRUCTOR with the following procedure:

1. Username: Instructor 2. Password: (no password needed) 3. Domain: PCB-CLROOM-### (where ### is the room number) 4. When you logon as Instructor you will not have access to the PCB network (i.e.

CLASSFILES) but you will have full access to the Internet and all applications locally available on the computer.



If you have any questions or need additional information about the classroom computers are any classroom technology contact Carmen Johnson at [email protected].

D. Classroom Technology TrainingIn addition to support services, the PCB IT offers individualized training for all classroom technology to any faculty assigned to a Price College classroom. Printed instructions are posted at each station to provide an on-site user reference.

Individualized training can be scheduled by contacting Carmen Johnson by emailing her at [email protected] or calling 325-5714.

E. Reporting Classroom Equipment ProblemsReport any routine equipment problems by submitting a request to the Help Desk. Emergency problems are handled by contacting the Student Assistant on duty in 312 for problems in Adams Hall and the Student Assistant on duty in 1030 for Price Hall.

Equipment problems encountered in classrooms installed with a Crestron touch display may be immediately reported by pressing the Help button on the touch panel and follow the displayed instructions.

F. Classroom Equipment OverviewAdams Hall classrooms 100, 101, 104, 112, 150, 255, 301, 304, 311, 315, 355 and 359 are equipped with:

Desktop computer VGA projector VCR DVD Dedicated document camera Laptop connect at podiums Sound capabilities.

Price Hall classrooms 2010, 2020, 2030, 2040, 3010, 3020, 3030, 3040, and 3065, are equipped with:

Dedicated computer Two VGA projectors VCR DVD Dedicated document cameras Laptop connect at podiums Audio conferencing abilities Sound capabilities

The multimedia equipment in Price Hall classrooms is controlled by the industry standard Crestron AV control system.

Rooms 3010 and *3040 in Price Hall also has the ability to accommodate video conferencing (equipped with two (2) video cameras and a plasma screen TV, *3040 is equipped with 2 plasma screen TV’s). In Price Hall Room 3010, recording capabilities to either the hard drive or to a DVD are available.

G. Special Use Rooms


mailto:[email protected]


Price College provides special rooms designed to accommodate meetings, presentations, and group study. These rooms are restricted to Price College related use only. Study, presentation, and conference room reservations are submitted via their respective online reservation systems.

G.1. Study RoomsRooms 3036, 2036, 3047, and 2047 in Price Hall are designated as Study Rooms for use by Price College students, faculty, and staff. These study rooms are available for two hour time blocks and must be reserved in advance. Reservations are made online using the Price College Study Room Reservation System developed by PCB IT programmers.

Price College faculty and staff who wish to reserve a Study Room should go to: http://pcbfaculty.ou.edu/studyroom/faculty_help.aspx

Price College students who wish to reserve a Study Room should go to http://pcbfaculty.ou.edu/studyroom/login.aspx

G.1.2. Price College Study Room Reservation System Logon Instructions:

1. Open your web browser and go to http://pcbfaculty.ou.edu/studyroom/faculty_help.aspx2. Click on the “Faculty/Staff Logon” button at the top right corner3. A window will pop up to prompt you for authentication4. Enter "sooner\your 4X4" as your user name5. Enter your password

If you receive an error while attempting to logon, please first check to see if the logon information is typed in correctly and that the Caps Lock is not on. If the problem persists, please call PCB Tech Center at 325-4476, or come to Price Hall Room 1030 for assistance.

After the reservation is made, keys to your study room may be checked out for the duration of the reservation period from the Tech Support Center located in Room 1030 on the first floor of Price Hall.

G.2. Conference RoomsRooms 1046, 2005, 3046, and 2046 in Price Hall are designated as conference rooms. Rules governing the use of these rooms are the same as for study rooms with the following exceptions:

1. Price College faculty and staff may override student reservations2. Room 2005 in Price Hall must be reserved through the Dean’s Office Room3. Room 1046 in Price Hall is dedicated solely for Price College faculty and staff use


http://pcbfaculty.ou.edu/studyroom/faculty_help.aspx

http://pcbfaculty.ou.edu/studyroom/login.aspx

http://pcbfaculty.ou.edu/studyroom/faculty_help.aspx%20


G.3. Dean’s Conference RoomRoom 2065 is significantly larger than other conference rooms. Use of this room must be approved through the Dean’s Office.

Equipment installed in the Dean’s Conference Room includes:

Dedicated desktop computer VGA projectors Plasma screen TV Dedicated document camera DVD VCR Laptop connections Audio and video conferencing capabilities

G.4. Presentation RoomsPrice College has two (2) presentation rooms for student use. One of these presentation rooms is contained within the Business Communications Center. Reservations for this room must be approved through David Williams (325-5595).The second presentation room, room 2012, is managed the PCB IT.

Each of these presentation Rooms includes:

Equipment in both Presentation Rooms includes: Dedicated Desktop computer DVD VCR VGA projector Laptop connections Audio and video conferencing capabilities *Room 2012 has a dedicated document camera.



V. Price College Computer Labs

A. MissionPrice College Computer Labs provide computing facilities intended for use by Price College undergraduate and graduate students as well as for any university student enrolled in a Price College course. The College operated a total of 9 labs consisting of:

4 general use computer labs 2 graduate student labs Business Information Computation Laboratory Business Communication Center multimedia lab

B. Computer Lab Technology OverviewCombined, the labs support a total of 170 desktop, 15 Laserjet printers, and 50 laptop computers which are available for student check-out.

All lab computers are installed with the Microsoft Windows XP Pro operating system, are connected to the PCB Network with 100 Mbit connections, Internet access, and have the following standardized lab compliment of software applications installed:

B.1.Standard Computer Lab Software Build

Microsoft Office 2007 Internet Explorer Firefox Adobe Reader Eclipse FARS FileZila BEER GAME Paint.Net Risk Pool Roxio SAS 9.1 Windows Media Player SPSS 14.0 Visible Analyst Visual Studio 2005 Visual Studio 2008 POM NetBeans 6.1

The lab software compliment is reviewed prior to each semester; any software needed by the faculty for instructional purposes should submit their request to the Help Desk or contact Carmen Johnson directly at [email protected].




C. Computer Lab OperationsThe PCB IT is responsible for the operation of all Price College Computer Labs and also provides technical support,

Computer Lab Support

Installing, updating and maintaining relevant hardware and software in all labs Providing one-on-one programming and software tutoring to Price College students Providing a computer lab reservation system to accommodate instruction Offer customized equipment set-up, training and support for portable computer and

instructional hardware for check-out by faculty and staff

Each lab is staffed during all hours of operation by a staff of Student Assistants (SA’s) who provide one-on-one technical assistance lab users. C.1. Computer Lab HoursLab hours are posted on the Price College web site under “Computer Services” at http://www.ou.edu/content/price/it/computer_labhours.html.

Hours may be extended during the last two weeks of the fall and spring semester or adjusted for the summer semester and intercession to meet the needs of the instructors and students.

C.2. Computer Lab Logon ProcedureStudents logon to PCB lab computers by entering their OUNetID (first 4 letters of their last name + last 4 numbers of their student ID). New students may go to http://acounts.ou.edu to activate a new account, change account preferences, and change their OUNetID password.

Faculty members may logon to any of the instructor stations in the classrooms or labs with the following information:

Login: INSTRUCTORPassword: (NO PASSWORD)Log on to: PCB-XXXXXX (this computer)

C.3. Computer Lab PrintingStudents enrolled in a Price College course are granted full access to both the laser printers and the color printers located in all of the Price College labs.

The cost to students is 3 cents per page for black and white prints and 50 cents for color prints. At the start of each semester, undergraduates are provided $7.50 worth of free pages and graduate students are provided with $10.50. Once the allotted amounts are exceeded, charges will be billed to the students’ Bursar accounts at the end of each semester. If the student has exhausted the established balance, they will be billed for the additional prints on their Bursar statement at the end of the semester.

Remaining balances do not carry over to the next semester Click the $ icon on any lab screen to check your balance Reimbursement is made for faulty prints due to printer error. It is your responsibility to log off your account to prevent unauthorized use

Bring questions concerning print counts to Room 4K in Adams Hall or email the Computer Lab Coordinator at [email protected] within 1 working day to try to resolve the conflict.



http://acounts.ou.edu/

http://www.ou.edu/content/price/it/computer_labhours.html


D. Computer Lab ReservationsPrice College faculty and staff may reserve computer labs for instructional purposes. Reservations are submitted through the Price College Computer Lab Reservation System developed by PCB IT programmers. The system can be accessed at http://pcbfaculty.ou.edu/lab_reservation/ .

D.1.Price College Computer Lab Reservation System Logon Instructions:

1. Open your browser to http://pcbfaculty.ou.edu/lab_reservation/2. Click on the “Faculty/Staff Login” button at the top right corner3. A window will pop up to prompt you for authentication 4. Enter "sooner\your 4X4" as your user name5. Enter your password

If you receive an error while attempting to logon, first check to see if the logon information is typed in correctly and that the Caps Lock is not on. If the problem persists, please call the PCB Tech Center at 325-4476, or come to Price Hall Room 1030 for assistance.

E. Multimedia Equipment ReservationsThe PCB labs provide portable multimedia equipment for presentations for use by students, faculty, and staff. This equipment is intended for Price College related use only.

Reservations are submitted online at http://price.ou.edu/pcblabs/pcblabs_resvequip.htm. Once a reservation has been submitted, you will receive a confirmation stating that the reservation has been received.

The equipment may be retrieved from Lab 103 in Adams. Although media carts are available for use within the College, they are not allowed to leave Adams Hall or Price Hall. Additional questions should be emailed to [email protected].

E.1. Available multimedia equipment includes:

Four Dell Pentium IV Laptops – 3.0 GHz – each equipped with a CD-RW/DVD, External USB Zip drive (upon request), 1.5 GB of RAM, wireless internet card, sound capabilities, and carrying bag.

Four portable VGA projectors – each with a carrying case One portable projection screens One VCR One Portable overhead projector

F. Laptop Check-out ProgramThe Price College Student Laptop Program provides laptops to students enrolled in a Price College class. A total of 50 Dell Inspiron and Latitude laptop computers are available for check-out from Room 1030 in Price Hall.

Students enrolled in PCB class Three hour increments Restricted to Price and Adams Hall

Confirmation of Price College enrollment is made through the Price College Student ID Check, an online application developed by PCB IT programmers. Students must leave their University ID with the Student Assistant in Room 1030 of Price ID for the check out period.



http://price.ou.edu/pcblabs/pcblabs_resvequip.htm

http://pcbfaculty.ou.edu/lab_reservation/

http://pcbfaculty.ou.edu/lab_reservation/


G. Computer Lab Hardware Presented below are the technical specifications of the computer hardware, multimedia equipment and peripherals for each computer labs in Price College.

G.1. Business Communication CenterMultimedia LabPrice Hall Room 2050Phone: 405.325.5595Workstations: 20Instructor Stations: 0

Technical specifications for 20 workstations:

A. 20 Dell XPS Computers 2.8 ghz’s processor 2 GB RAM Video camera Wireless Internet Internal sound

B. Operating System Microsoft Windows 7

C. Monitor: 17" LCD flat panel display

D. Drives: CD/DVD-ROM USB

E. Software Microsoft Office 2007 Internet Explorer Firefox Adobe Photoshop Elements Adobe Premiere Elements Adobe Acrobat (Full Version) Pinnacle Studio Roxio Easy DVD/CD Creator Windows Movie Maker Sound Forge Microsoft PowerPoint Adobe Flash Microsoft FrontPage

F. Audio-visual Equipment Dedicated video editing workstations DVD Recorders and players Digital still camera Mini DV digital camcorders S-VHS camcorders Videoconferencing cameras Video digitizer/capture card - Firewire

G. Printers 1 HP Color Laserjet 4600 printer 1 HP LaserJet 9050 dn 1 HP Epson 4490 flatbed scanner

G.2. Houchin, Adamson Learning CenterComputer Lab



Adams HallRoom 103Phone: 405.325.6035Workstations: 7Instructor Stations: 0


A. 7 Dell Pentium IV Computers 3.0 ghz’s processor 1.5 GB RAM Internal sound

B. Operating System Microsoft Windows XP Pro SP 3


D. Drives: CD / DVD-ROM 250 MB zip drive

E. Software Microsoft Office 2007 Internet Explorer Firefox Adobe Reader Eclipse FARS FileZila BEER GAME Paint.Net Risk Pool Roxio Windows Media Player SAS 9.1 SPSS 14.0 Visible Analyst Visual Studio 2005 Visual Studio 2008 POM NetBeans 6.1



G.3. Business Information Computation Laboratory Computer LabAdams Hall Room 109Phone: 405.325.3241Workstations: 31Instructor Stations: 1


A. 31 Dell Pentium IV Computers Core i7 processor 8.0 GB RAM Internal sound

B. Operating System Microsoft Windows 7


D. Drives: CD / DVD-ROM 19-in-1 card reader


F. Printers 1 HP Laserjet 9050 dn printer 1 HP Color LaserJet 3800n printer



G.4. Associates Research CenterGraduate Computer LabAdams HallRoom 111Phone: n/aWorkstations: 16Instructor Stations: 1


A. 16 Dell Pentium IV Computers 3.0 ghz’s processor 1.0 GB RAM Internal sound



D. Drives: CD / DVD-ROM 1.44MB 3.5" disk drive 250 MB zip drive


F. Audio-visual Equipment 1 Ceiling mounted projector

G. Printers 2 HP Laserjet 4350N printers



G.5. Interactive Learning Center IComputer LabAdams HallRoom 300Phone: 405.325.3622Workstations: 44Instructor Stations: 1


A. 44 Dell Dual Core Computers Core i5 Dual Core processor 8 GB RAM Internal sound



D. Drives: CD / DVD-ROM 19-in- 1 media card reader


F. Audio-visual Equipment 1 Ceiling mounted projector 1 VCR

G. Printers 1 HP Laserjet 800N printer



G.6. Interactive Learning Center IIComputer LabAdams HallRoom 312Phone: 405.325.3622Workstations: 40Instructor Stations: 1


A. 40 Dell Pentium IV Computers 2.08 ghz processor 1 GB RAM Internal sound





F. Audio-visual Equipment 2 Ceiling mounted projectors

G. Printers 1 HP Laserjet 9050 dN printers



G.7. Scholars Technology CenterStudent Resource CenterPrice HallRoom 1030 Phone: 405.325.4476Workstations: 6Instructor Stations: 0


A. 6 Dell Pentium IV Computers 3.0 ghz processor 1 GB RAM Internal sound Wireless Internet





F. Printers 2 HP LaserJet 4350N printer 1 HP Scanjet G4010 scanner



G.7.1. Student Laptop Check-out Program

Technical specifications for 50 laptop computers

A. 25 Dell Latitude E6410 laptop computers Core i5 processor 4 GB RAM CD-RW / DVD Wireless internet Internal sound

B. 16 Dell Latitude D530 laptop computers 3.0 ghz processor 1 GB MB RAM CD-RW / DVD Wireless internet Internal sound



G.8. Price College Graduate Computer LabPrice HallRoom 3048Phone: n/aComputer LabWorkstations: 13Instructor Stations: 0


A. 6 Gateway Pentium IV Computers 2.8 ghz processor 512 MB RAM Internal sound Wireless Internet

B. 7 Dell Core II Duo Computers Core 2 duo processor 2GB RAM Internal sound Wireless Internet

C. Operating System Microsoft Windows XP Pro SP 3

D. Monitor: 17" LCD flat panel display

E. Drives: CD / DVD-ROM

F. Software Microsoft Office 2007 Internet Explorer Firefox Adobe Reader Eclipse FARS FileZila BEER GAME Paint.Net Risk Pool Roxio Windows Media Player SAS 9.1 SPSS 14.0 Visible Analyst Visual Studio 2005 Visual Studio 2008 POM NetBeans 6.1

G. Printers 1 HP LaserJet 4515x printer Laptop working stations



VI. Computer and Software Purchases and Installation

A. Recommended Computer VendorsThe PCB IT has had ample opportunity over the years to observe the operations of several computer companies and formulate informed opinions of their respective strengths and weakness.

Based on these observations we recommend computer purchases be made from the following companies:

Dell https://webapps.ou.edu/it/dell/ Apple http://www.apple.com/products

B. New Computer PurchasesThe PCB IT attempts to stay informed on current and emerging technologies and is qualified to advise faculty and staff regarding hardware purchases and are trained to install the computing hardware

There are two approaches to the purchase of new computer hardware.

The first approach is to develop the system configuration personally. If you choose this option, we ask that you submit the system configuration for PCB IT review so that we can rule out potential compatibility or connectivity issues between the computer and PCB systems and software. Individuals choosing this option should take advantage of the Dell Personal Purchase Program which provides substantial discounts as part of a "Premier" contract between The University of Oklahoma and Dell Computers.

The second option is to work with the technical staff of the PCB IT and jointly develop a system configuration fitted to your particular computing needs. To begin this process, submit a consultation request to the Help Desk.

When the system configuration is complete, submit a finalized request to the Help Desk requesting a specification worksheet along with pricing information

Please include the following information in your request:

Name of the person the computer will serve Primary purpose of the computer Location at which the computer will reside Amount allocated for the purchase Any required peripherals, i.e. DVD drives, printers, etc.

Once the configuration is finalized, the requesting department or individual must forward these to the individual responsible for processing the purchase order.


http://www.apple.com/products

https://webapps.ou.edu/it/dell/


B.1. New Computer Setup ProcedureThe New Computer Setup Protocol developed by the PCB IT is the first step in assuring that every new computer workstation meets standardized performance criteria Procedure

1. Back-up the entire C drive of computer that is being replaced to: a. \\pcb-storage\pcb_moving or external hard driveb. Use the back-up utility wizard; do not cut and paste

2. Verify that a complete and accurate back-up has occurred3. Installation of Windows XP Pro SPC4. Define computer name and domain as follows:

a. PCB-(first 4 letters of last name)(last two digits of year)b. Domain: sooner.net.ou.edu

5. User setup for primary operator6. Installation of appropriate drivers7. Installation of PCB Standard Faculty Software8. Installation of special request software

a. Confirm all standard and requested software installedb. Confirm successful installation of each application

9. Delivery and on-site installation

B.2 Standard Software Build for PCB WorkstationsThe PCB IT has developed a standard software build for personal workstations. This standard build is installed on each new computer received into Price College.

Microsoft Office 2007 Microsoft Office 2003 with compatibility pack Adobe Reader VLC Flash Quicktime WS-FT Filezilla Zip Central Java Virtual Machine Ad Aware Firefox Roxio CD Creator (only for Dell machines) Real Player

Most Requested Additional Software

VPN SAS 9 SPSS 15/16 CRSP Eventus ELDB EndNote Visual Studio 2005/2008 SQL Client Tools



D. PeripheralsThe most frequently purchased peripherals are:

Monitors Printers Zip drives Scanners Mice Keyboards Speakers CD-ROM drives

It is very important to purchase only those peripherals that are compatible with the current hardware installed in Price College.

The PCB IT has dealt with many manufacturers and is positioned to provide expert recommendations on what peripherals to obtain for a given situation.

E. Software and Database Acquisition and Support This section summarizes the major database and software applications maintained and supported by Price College. Price College has database and software licensing agreements for a variety of applications available for use the Price College faculty and staff.

E.1. Network Installed DatabasesThe following database packages are run partially or wholly from our network.Other software applications, often referred to as “shareware” are available in the public domain while still other applications are licensed for sale through the OU IT Store at discounted prices.

E.1.1. CompustatCompustat provides annual and quarterly Income Statement, Balance Sheet, Statement of Cash Flows, and supplemental data items on more than 10,000 active companies and 7,700 inactive companies covering a 20 year period.

E.1.2. Center for Research in Security Prices (CRSP)The Center for Research in Security Prices files cover common stocks listed on the NYSE, AMEX and NASDAQ Stock Markets, US Government Treasury issues, and US Mutual Funds. The Center has a wide variety of financial and economic indices and other statistics used to gauge the performance of the broader market and economy in general. CRSP also provides proxy graphs for 10K SEC filing, monthly cap-based reports and custom data sets and extractions.

E.1.3. Economic Literature Database (ELDB)ELDB contains 250,000 bibliographic references from 465 leading journals of economics, finance, accounting, insurance and real estate. Author, keyword in title, journal or year, can rapidly search ELDB’s exact bibliographic references. Search, narrow and delete routines allow for Boolean logic searches.

E.1.4. Financial Accounting Research System (FARS)FARS provides efficient and effective access to all the necessary accounting literature. FARS has been proven to provide a significant reduction in research time and is used by accounting firms of all sizes, by corporate offices, and by academic institutions.



E.1.5. Fixed Investment Securities Database (FISD)FISD is the most comprehensive collection of publicly offered U.S. corporate bond data available. With the FISD database, you can obtain up-to-the-minute changes that affect bond pricing. Uses of FISD include: Research, Corporate Finance, Back Office / Compliance, and Trading Desk.

E.1.6. Accounting and Auditing Literature (AICPAS)This valuable research tool is distributed with Folio Views for search and retrieval capabilities. InfoBase’s included in this software are: Professional Standards, Technical Practice Aids, and Audit and Accounting Guides (including Audit Risk Alerts).

E.1.7 SAS 9SAS provides data analysis, report generation, and enterprise-wide information delivery. To have SAS installed on your office computer, submit a request to the Help Desk. User agreement must be singed prior to installation. To install SAS on your home computer borrow the CDs from CEMR.

E.1.8. SPSS 15/16Features include an in-depth data access and preparation, analytical reporting, segmentation and predictive modeling. Submit a request for installation on OU owned computers to the Help Desk. Installation on privately owned computers is available only to FTE University of Oklahoma faculty and staff.

E.1.9. Capital IQCapital IQ delivers comprehensive fundamental and quantitative research and analysis solutions to over 4,200 investment managers, investment banks, private equity funds, advisory firms, corporations, and universities worldwide. Capital IQ may be accessed from any machine in the Business Information Computational Laboratory.

E.1.10 Telemet OrionTelemet Orion is combines real-time and historical financial information, investment research, portfolio analytics and professional customer support. Telemet Orion may be accessed from five designated machines in the Business Information Computational Laboratory.

E.1.11. LISREL 8.8LISREL is a statistical software package designed for structural equation modeling of complex survey data. The package includes not only the structural equation model component, but additional facets for data manipulations, basic statistical analysis, hierarchical linear and non-linear modeling, generalized linear modeling, categorical response variable analysis and inference-based recursive modeling. Up to five concurrent sessions can be conducted on the network. Manuals are available for check-out from CEMR.

E.1.12. HLM 6HLM 6 is a hierarchical data modeling package which includes an improved interface, various data display options, and new statistical features. Among these new features are cross-classified random effects for linear and multinomial models. It is also available on the PCB network and manuals are available for check out from CEMR.

E.1.13. MathTypeInteractive tool for Windows and Macintosh personal computers that lets you to create mathematical notation for word processing documents, web pages, desktop publishing, and presentations.



E.1.14. EventusA financial research, education and consulting software, Eventus performs state-of-the-art event study estimation and testing using the CRSP stock database or other stock return data and provides fast event-oriented data retrieval from the CRSP stock database.

E.2. Workstation Installations The following is a list of the most commonly installed software applications of the Price College faculty and staff.

E.2.1. Windows XP ProWindows XP Pro is he default Operating System installed on all personal workstations Price College. It is compatible with all the popular software packages.

E.2.2. Microsoft Office 2007 ProfessionalMicrosoft Office ‘2007 PRO is a suit of productivity applications, and includes the following:

Microsoft Access Microsoft Excel Microsoft Infopath Microsoft Outlook Microsoft PowerPoint Microsoft Office Publisher Microsoft Word Microsoft Project Microsoft OneNote

E.3. Internet SoftwarePrice College has a direct connection to the Internet via Ethernet and all workstations in both Adams and Price Hall are connected. The following software applications used to interface with the Internet are available:

E.3.1 Mozilla FirefoxFirefox is a robust web browser which has an intuitive interface and blocks viruses, spyware, and popup ads. It is packed with useful features like tabbed browsing, Live Bookmarks, and an integrated Search bar.

E.3.2 Internet ExplorerInternet Explorer is a web browser by Microsoft. If is installed automatically with all Windows XP machines.

E.3.3 WS_FTPWS_FTP is an application that can be used to transfer files between machines using the Internet.

E.3.4 QWS_3270 (Mainframe Access)QWS_3270 is an IBM 3270 emulation program that allows you to use the Internet to connect to IBM and compatible mainframes. CICS, TSO and OLIN can be accessed using QWS_3270. The University’s IBM mainframe is called (UOKMVSA).

E.4. Additional Software

E.4.1 Symantec AntivirusHaving virus protection on your workstation is essential to the continued health of your workstation, our networks, and the safeguarding of your data. If you do not have Symantec Antivirus on your workstation submit a request to the Help Desk as soon as possible.



E.4.2 Zip CentralZip Central is a free, easy to use zip file manager that lets you create new, open existing, add to and extract from zip files. It can also create Self-Extracting archives and archives spanned across multiple floppy disks. Zip Central supports Drag & Drop to and from Windows Explorer or File Manager and includes a Shell Extension.

E.5. Email All Price College faculty and staff are provided with an OU email account with a 2 GB quota. You must first obtain an OU NetID then activate your OU Net account prior to accessing your OU email the first time.

E.5.1. Microsoft Outlook MailMicrosoft Outlook is widely considered to be the industry standard email application. Outlook is often used as a stand-alone email application but it offers a range of other useful features such as shared calendar, task and contact manager and web browsing.

E.5.2. OU OutlookWebmail enjoys a world-wide reputation as an email system, with proven reliability, improved security, and seamless integration with campus technology. Users may check mail anywhere in the world without the necessity of installing and configuring an email client.

Using an Internet Service Provider (ISP), such as AOL, MSN, Netscape, or Cox Cable, users can connect to OU Web Mail by following the instructions below:

1. Open your browser to http://exchange.ou.edu2. From this page you will be taken to a login. Your mailbox name is the first four letters

of your last name and the last four numbers of your OU ID. (For example, if your name was John Smith and your OUID# was 123-45-6789, then your mailbox name would be smit6789).

3. Type your mailbox name in and select “Proceed”4. Once in Outlook Web Access page:5. Enter “sooner\OU ID (4 X 4) in the Domain\user name field6. Enter your OUNet password in the password field7. Select the ‘Log On’ button


http://exchange.ou.edu/


VII. Research Infrastructure Assistance for Faculty

A. MissionFaculty conducted research often necessitates the design, development and implementation of customized data gathering. The PCB IT programmers offer to the Price College faculty in their research efforts by:

Develop customized database applications Designing custom user interface Constructing online survey instruments

B. Completed Programming ProjectsListed below is a list of programming projects completed for member of Price College in 2009.

J C Penny Alumni Directory JC Penney Leadership, Price CollegeRath Scholarship Application for High school students Undergraduate Career DevelopmentRath Scholarship Application for Transfer Student Undergraduate Career DevelopmentClassroom Scheduling System Undergraduate DivisionUpgrade Honor College Enrollment Site Honor College, OUUpgrade University College Enrollment Site University College, OUJ C Penny Event Sign Up Application JC Penney Leadership, Price CollegeUpgrade J C Penny Alumni Directory Site JC Penney Leadership, Price CollegeProfessional Development Database Undergraduate Career DevelopmentUpgrade Entrepreneurship Minor Management and EntrepreneurshipLab Reservation Site CEMRUpgrade PCB Help desk CEMRUpgrade Bloomberg Reservation System Division of Finance, ProfessorUpgrade Faculty Evaluation System CEMRDegree Candidacy System Undergraduate Division



VIII. Price College Web Support

A. MissionThe Price College web is often the first contact point for prospective students and is a highly visible information conduit to alumni and the general public.

B. Summary of ServicesAll development, enhancement, and maintenance for the Price College web site are performed by the PCB IT.

Our staff aims to:

Design, enhance, implement and maintain web content, interface and multimedia applications

Design, construct and implement web database applications in support of Price College requirement

Ensure Price College web compliance with University of Oklahoma web policies



Appendix I. PCB IT Contacts

John McCrawAssistant Director, [email protected]

John directly manages the IT support for Price College providing oversight to the queue of service orders, following up on the adequacy of our response to your needs, works with the tech staff to learn of problems and insure smooth delivery of services, and is the person to see if you have comments about delivery of that support.

He monitors special programming and database application requests from the faculty and staff and is the person to see if you have such a project. John is also the College contact for questions about Desire2Learn.

Sai-Siu (Shawn) LamCoordinator, Departmental Computing Systems, [email protected] 5-5888

Shawn is "go to" person for faculty and staff computer support. If you have a personal computer service need or problem, please submit a service request through the Help Desk.

We carefully monitor and prioritize service orders to ensure the efficient allocation of support staff resources and keep response time to a minimum. Of course, in a true emergency, feel free to contact Shawn directly.

Carmen JohnsonMicrocomputer and Lab Coordinator, [email protected]

Carmen is Coordinator for the computer labs and is responsible for all classroom technology in both Adams and Price Hall and provides individualized training for that technology. If anything appears amiss in classroom technology, please do not hesitate to file a service order or email Carmen directly. We need early warning of any developing problems.

Patricia A. WickhamPublications Specialist, [email protected]

Pat is our publications and layout specialist and also helps maintain the Price College web content. She has excellent skills in use of the Macintosh computer environment for design of brochures and publications. Feel free to contact Pat with basic content updates you have for the Price College web.







Yingcui (Iris) QuPrice College Web Manager, [email protected]

Iris is responsible for the design, enhancement and maintenance of the Price College web site. In addition, she develops and implements various web application components, and troubleshoots errors and functionality problems on the site. She provides consultation services on web page design and recommendations for navigation architecture improvements. She also serves as the College liaison to the OU Web Development Office.

Junjie (David) WuChief Programmer, [email protected]

David handles custom database and programming requests submitted by the faculty and staff. He also works closely with Iris in the development of online web database applications and contributes to the development special features for the Price College web site. As Chief Programmer for CEMR, he supervises our GRA Programmers.

Keith LeBaronInformation technology Specialist [email protected]

As the newest member of our IT Team, Keith’s duties include the installation, maintenance and trouble-shooting for the Price College classroom technology. Keith also works with other members of our team to ensure the smooth operation of the student computer labs in Price College. David WilliamsDirector, Business Communication Center, [email protected]

See David and his assistants in the Business Communication Center (Price Hall 2050) to learn how to scan images and text, create PDF files, create or edit digital audio and video, and create multimedia-enhanced PowerPoint presentations. Visit the BCC whenever you need to check out a camera or camcorder. And be sure to send your students to see David for help improving their presentation design and delivery skills. David will coach them through a videotaped practice presentation and give them detailed individual written feedback. David will also gladly visit your classroom to speak to your students about effective presentation skills, meeting skills, team-building and problem-solving skills, and emerging digital technologies.

Steve WilsonWestheimer Communication Mentor, Business Communication Center, [email protected]

Steve helps students sharpen their business writing skills, administers the Business Communication Center’s library of soft skills training videos, and helps the center’s director coach student practice presentations.







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