PRIMARY & COMMUNITY SERVICES CARE GROUP
DIGNITY CHAINJan Blaylock – Modern Matron
Yorkshire & Humber Local Education &
Training Board
‘Improving Dignity & Respect in Care’
• Funding – Oct 2012/Mar2013• Initiatives to promote
awareness
Patients are treated with dignity,Kindness,
compassion,courtesy,respect,understanding and
honesty (NICE 2012)
Patients are entitled to be the first and foremost consideration of the system and all who work in them
(Sir Robert Francis 2013)
‘We touch lives at times of basic human need, when our care and compassion are
what matters most…’ (STHFT Corporate Strategy2013/2017)
Patient FirstRespectfulOwnershipUnityDeliver (STHFT Corporate Strategy 2012/2017)
ACTION PLAN• Human Resources• Communication• Service
Development• Service Initiative
HUMAN RESOURCES• BAND 7 – Modern Matron
• BAND 3 – Admin Support
• BAND 2 – Support Worker
COMMUNICATION• P&CS Care Group - Patient Experience &
Engagement Group
• P&CS Dignity Champion Data Base
• P&CS Dignity & Respect – Intranet Page
• Progress Updates – STH Communication Team/Relevant groups
SERVICE DEVELOPMENTIm the expert on me. You’re the expert on my (condition).I want you on my team. You need me on yours…
(Andrew Craig – Engagement Practioner
2012)
FEEDBACK SERVICE• Website Service
• Not-for –Profit Social Enterprise
• Community Nursing Service
• 12 Month Pilot
• Housebound Patients
• Feedback-Dignity/Respect
SERVICE INITIATIVE
DIGNITY ROADSHOW• Raise awareness around the importance of
providing dignified care.
• Promote DH Dignity in Care Campaign
• Develop network of Dignity Champions
• Obtain patient & staff opinion
• Identify and share good practice that promotes dignified care
• Develop professional and sustainable training resources
DIGNITY CHAMPION VOLUNTEERS
VENUESDIGNITY ROADSHOW VISITED VARIOUS
COMMUNITY VENUES BETWEEN 10am-4pm OVER TWO WEEK PERIOD
• Jordanthorpe Health Centre
• Beech Hill Intermediate Care Facility
• Lightwood
• Firth Park Health Clinic
• Manor Health Clinic
Gift of Time with a Free Shoe Shine!
WHAT DOES DIGNITY MEAN TO YOU…?
DIGNITY CHAIN!
• 33 METERS OF P&CS DIGNITY CHAIN
• 220 PATIENT & STAFF RESPONSES
EXAMPLE OF RESPONSES
‘Dignity is the thing you cant see, but need to preserve…treating people with respect…preserves dignity’
‘Dignity is having my wishes respected, being taken seriously, having opportunity to express myself and make a contribution to my community so that I feel valued’
‘Having dignity means being comfortable ,being comfortable means swift recovery’
Ask + Listen+ Understand+ Act = Dignity
ANALYSIS OF RESPONSE THEMES
25%
21%
18%13%
12%
12%
10%
6%
6%5%
25% Treated as an individual21%Kindness / compassion18%Treat others as wish to be treated yourself13%Communication / listening12%Maintaining privacy12%Respecting other people's values10%Politeness / courtesy6%Maintaining independence6%Feeling valued5%Offering choices
DH DIGNITY IN CARE CAMPAIGN
Recruitment of Dignity
Champions169
CHAMPIONS!!!
ACHIEVEMENTS• Patient Experience & Engagement
Group
• Patient Opinion
• Resources Training/Promotional
• Scoping Exercise
• Network of Dignity Champions
• Dignity Action Day - 2013
RECOMMENDATIONS• Promote Patient & Experience &
Engagement Group• Utilise pool of training/promotional
resources• Develop dignity preserving
strategies• Develop dignity & respect training
awareness session• Implement 15 Steps Challenge –
Quality from a Patients Perspective
‘Most Caring Workforce!’
THANKYOU!