Primary Health Emergency and Primary Health Emergency and Business Continuity Management Business Continuity Management
Introduction Introduction
Background to Emergency Background to Emergency Planning for Primary HealthPlanning for Primary Health
ObjectiveObjective
To provide the tools to design your own emergency management and business continuity plan.
To leave with an understanding of what is required, how to start the process and what to consider in your plan.
Do you have any other expectations for this session?
Why do we plan?Why do we plan?
• There is often little or no warning in an emergency
• Wrong decisions and indecision can be costly and painful
• High standards of service are expected at all times
• The community expects an efficient integrated response
• Compliance• Cornerstone/other Accreditation
Scenario
Utility Failure
Types of EventsTypes of EventsRegional• Significant damage• Disruption in services such as transportation,
electricity, water, telecommunicationsSocietal• Nation wide• Infrastructure is still intactLocalised• Organisation specific• Extended staffing absencesDistal• Impacts business flow through key suppliers
Risks for the Risks for the Waikato Waikato AreaArea
• Flooding, Storm
• Isolation, roads, bridges damaged
• Volcanic Activity, property damage, respiratory and skin problems, effects on horticulture and agriculture
• Earthquake, loss of life, mass casualties, damage to buildings, roads, bridges, relocation
• Tsunami
How to PrepareHow to Prepare
• Select a team which represents all facets of your organisation
• Develop a business continuity plan
• Concentrate your resources on the most likely to occur emergencies in your local area with the most serious consequences
• Consider also other risks of lesser consequences but higher likelihood.
Business Continuity PlanBusiness Continuity Plan
What are they / What do they Involve
• Identifying risks and hazards and the impact they would have on your practice
Risk Analysis and Business Impact Evaluation
• Developing mitigation strategies to address the risks and hazards
The 4 R’sThe 4 R’s
READINESS
RECOVERY
REDUCTION
RESPONSE
RESILIENCE
Risks
• Eliminate or lessen the risk - Reduction
• Prepare for it, if it can’t be reduced to a manageable state - Readiness
• Decide how you will deal with it - Response
• How will you return to business as usual - Recovery
Business Impact AnalysisBusiness Impact Analysis
What will be the effect of each of the risks
on your organisation
Mitigation StrategiesMitigation Strategies
How will you:
• Eliminate the risk
• Reduce the risk
• or accept the risk?
Don’t forget Don’t forget
Disruptions to Workforce:Disruptions to Workforce:temporarytemporarylong term long term
managementmanagementclinicalclinicaladminadminand and
RELOCATINGRELOCATING
TestingTesting
Test the plan before it’s required to be Test the plan before it’s required to be implemented implemented
Table Top ExercisesTable Top ExercisesExamples included in packExamples included in pack
DHB/MoH ExercisesDHB/MoH Exercises
Civil Defence ExercisesCivil Defence Exercises
The best plan is only a plan until it is tested!!! The best plan is only a plan until it is tested!!!
QuestionsQuestions
DHB Emergency Planners are DHB Emergency Planners are ‘freely’ available for advice and ‘freely’ available for advice and
planning resources. planning resources.
Thank you for your attendanceThank you for your attendance and support for this work and support for this work