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PRINCIPLES OF EFFECTIVE COMMUNICATION
Matthew Winch
10/11/11
Unit 1 P2
QUESTION 1
Which of these are the least likely to be used as a
call line skill?Written communication
Technical knowledge
Lip reading Modulating voice
QUESTION 2
Which of these skills is the most important when
specking with an customer? Verbal skills
Planning skills
Creativity
Team working
QUESTION 3
What is it that you need to do when you are giving
presentation so that they will listen to it?
Engaging audience
Read from queue cards
Bad body language
Written communication
QUESTION 4
What is one of the most important attribute for an
animated technician?
Creativity
independent
Written communication
Verbal skills
QUESTION 5
What is the attribute would be most useful a games designer
department?
Organisational skills
Problem solving
Written communication
Team working
QUESTION 6
What is the attribute that would be most useful when
giving an presentation?
Time management
Verbal skills
Good working procedures
tolerance
QUESTION 7
What attitude is helpful when you are working in a
group of people who have not selected a leader?
Written communication
Leadership skills
Time management
impendent
QUESTION 8
What attitude would a employer like his/hers
employees to have?verbal skills
dependable
Technical knowledge
Team working
QUESTION 9
What attitude would a technical helpdesk need when
working on a customers computer?
Good working procedures
Written communication
Planning skills
independent