Plus Technologies LLC Company Confidential - Copyright 2014

OM Plus Delivery Manager

Print Value-Add for SAAS Environments

Plus Technologies LLC Company Confidential - Copyright 2014

Some companies moving from “in-house” to a SAAS environment have no need for:

Server space Enterprise Resource Planning (ERP) Accounting App Related tools in-house

However the need to print does not go away Docs are created and printed in a different way in SAAS environment Does that mean that “advanced print features” are no longer required?

Print Delivery in SAAS Environment

Plus Technologies LLC Company Confidential - Copyright 2014

Printing in SAAS Environment

https

Cloud

App Server

Windows Print Spooler

User Workstation/ Browser

Printer (s)

Browser

LAN

Process Flow1. Documents are viewed in user browser2. “To print” documents are converted to a printable format (e.g. .xls, .pdf) at workstation3. Printed through workstation Microsoft spooler to the printer

Plus Technologies LLC Company Confidential - Copyright 2014

Business Casual Example - Microsoft docs, email, etc. Business process is not impacted if there is a print problem

Business Critical Invoices, pick lists, labels, checks, management reports, patient records, prescriptions, etc. Print errors affect shipments, collections, business process, patient care, etc. In most cases SAAS has no “enhanced” printing for these docs and uses basic spooling

Therefore - Business Critical Documents Need More Care Via Features Like Print confirmation Error recovery tools Automated fail-over and load balancing Logging “System-wide” view of all devices and documents Print statistics that include “back-end” systems print Mobile or pull printing

“Business Casual” vs “Business Critical”

Plus Technologies LLC Company Confidential - Copyright 2014

Without advanced features, the printing of business critical documents may encounter short-comings

No confirmation of print to the tray or error notification No load balance, fail-over, restart, reprint, or redirect Possible duplicate printing that wastes time and resources No “system-wide” view of all devices and documents No help-desk tools to resolve print errors No end-user print stats for back-end systems like ERP, EMR, accounting apps, etc. No ability for mobile or pull printing No intelligent routing

OM Plus DM print spooling software addresses all of these needs

Shortcomings of Current Process

Plus Technologies LLC Company Confidential - Copyright 2014

“Enhanced” Printing in SAAS Environment

https

CloudApp Server

User Workstation/ Browser

Printer (s)

Browser

OM Plus Process Flow1. Documents are viewed in user browser2. To print documents are converted to a printable format (e.g. .xls, .pdf) at workstation3. OM Plus DM replaces Microsoft spooler function4. Confirmation to printer (note – 2 way arrows now)5. System wide view of all printers and documents in single tool6. Error notification and tools7. Enhanced delivery – reprint, load balance, fail-over, context based delivery, print bundling,

etc.8. Pull Print via My-Print-Delivery9. Private Cloud printing via i-Sat10. Print Statistics – including all user print data

Plus Technologies LLC Company Confidential - Copyright 2014

Implement OM Plus DM on a Server at a local site OM Plus DM is installed on workstation or server on end-user network No impact on end-user printing process End user printers are set up as “shared network devices” OM Plus ingests documents printed via Microsoft spooler (port monitor)

OM Plus now in control of all aspects of document delivery OM Plus now allows IT view of all documents and devices in system

Printing Statistics are captured All needed features are available

SAAS Printing – Technical Solution

Plus Technologies LLC Company Confidential - Copyright 2014

Benefits of OM Plus in SAAS print environments Control of document delivery Visibility of all docs and printers Confirmation of print completion Error notification Features – load balance, fail-over, restart, reprint, redirect Help desk tools to resolve print errors End user print stats including those from “back-end’ systems (ERP, EMR, accounting apps, etc.) Pull printing (My-Print-Delivery®) Intelligent routing Private cloud printing for remote sites

Value Prop of Enhanced SAAS Printing Process

Plus Technologies LLC Company Confidential - Copyright 2014

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