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IER 400BPRINTER

User GuideN0C402B

N0C402B - Rev. 1July 6, 2009

IER SIEGE - HEADQUARTERSIER S.A.3, rue Salomon de Rothschild92156 SURESNES CEDEXFRANCETel. +33 (0)1 41 38 60 00Fax +33 (0)1 41 38 62 75

IER dans le monde - IER Worldwide

CHINA

IER ShanghaiKuen Yang Plaza #1101798 Zhao Jia Bang RoadSHANGHAI 200030P.R.C.Phone: +86 (21) 6473 6792Fax: +86 (21) 6473 6806

GERMANY

IER GmbHWilhelm-Heinichen-Ring 429227 CellePhone: +49 (0) 5141/980 89 14Fax: +49 (0) 5141/980 89 20

SINGAPORE

IER PTE Ltd120 Lower Delta Road#14-13/16 Cendex CentreSINGAPORE 169208Phone: +65 6276 6966Fax: +65 6271 5563

SPAIN

IER Impresoras Especializadas, S.L.C/ Torre de Don Miguel, 23E-28031 - MADRIDPhone: +34 91 535 89 75Fax: +34 91 535 89 76

UNITED ARAB EMIRATES

IER DubaiPO Box 37585DUBAIPhone: +971 4 347 67 20Fax: +971 4 347 67 03

UNITED KINGDOM

IER LtdUnit G4Middlesex Business CentreBridge RoadSOUTHALL, MIDDX, UB2 4ABPhone: +44 (0)208 744 7650Fax: +44 (0)208 744 7670

UNITED STATES

IER Inc. Dallas2015 Midway Road, Suite 118CARROLLTON TX 75006Phone: +1 (972) 991 2292Fax: +1 (972) 991 1044Toll free: 1-800 624 8538

IER Inc. Belton815 Kirkley BlvdBELTON TX 76513Phone: +1 (254) 933 5000Fax: +1 (254)933 5050

IER 400BUser Guide

Page 2N0C402B Rev. 1July 6, 2009

Ce document est la propiété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.This document is the property of IER and may not be reproduced or communicated without prior written authorization

NOTICE

WARNING

THIS PRODUCT COMES WITH A LITHIUM BATTERY.BATTERY REPLACEMENT MUST IMPERATIVELY BEPERFORMED BY QUALIFIED MAINTENANCEPERSONNEL. MOREOVER, ONLY IER APPROVEDMODELS MAY BE USED.

WARNING

DANGER OF EXPLOSION IF BATTERY ISINCORRECTLY REPLACED. REPLACE ONLY WITH THESAME OR EQUIVALENT TYPE RECOMMENDED BY THEMANUFACTURER. DISPOSE OF USED BATTERIESACCORDING TO THE MANUFACTURER’SINSTRUCTIONS.

The United States Federal Communications Commission (in 47 CFR15.105) has specified that the following notice be brought to the attention ofusers of this product.

NOTE: This equipment has been tested and found to comply with the limitsfor a Class B digital device, pursuant to Part 15 of the FCC Rules. Theselimits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, usesand can radiate radio frequency energy and, if not installed and used inaccordance with the instructions, may cause harmful interference to radiocommunications. However, there is no guarantee that interference will notoccur in a particular installation.

If this equipment does cause harmful interference to radio or televisionreception, which can be determined by turning the equipment off and on,the user is encouraged to try to correct the interference by one or more ofthe following measures:- Reorient or relocate the receiving antenna.- Increase the separation between the equipment and receiver.- Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.- Consult the dealer or an experienced radio/TV technician for help.

In accordance with FCC requirements, changes or modifications not

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July 6, 2009

expressly approved by IER could void the user's authority to operate thisproduct.

Use of a shielded cable is required to comply within Class B limits of Part15 of FCC Rules.

NORWAY: This product is also designed for IT power distributionsystem with phase-to-phase voltage 230V.

NORWAY & SWEDEN: Apparaten skall anslutas till jordat uttag närden ansluts till ett nätverk.

WARNING

THIS APPLIANCE MUST BE GROUNDED.THIS PRODUCT MUST EXCLUSIVELY BE CONNECTEDTO AN ELECTRICAL CIRCUIT THAT IS :- PROVIDED WITH A GROUND FAULT CIRCUIT

INTERRUPTER (GFCI) COMPLYING WITH IEC 364 ANDNFC15-100 REGULATIONS, AND

- CONFORMING WITH THE VOLTAGECHARACTERISTICS SPECIFIED BY THE NF EN 50160STANDARD.

The cover(s), door(s) and/or drawer(s) of this product is (are) intended foroccasional use and must be normally closed.

The warranty shall be null and void in case of use of any spare part, special tool orconsumable not expressly approved in writing by IER and in the event of attempted repair or

servicing of the machines by persons lacking the requisite technical qualifications.

This document contains proprietary information of IER. It may not be reproduced orcommunicated without prior written authorization of IER. It is intended solely for the

use of the product described herein, to the exclusion of any other usage.

It is provided as is, for information purposes only, without any warranty of any kind,including any warranty of fitness or a particular purpose, and may be modified by IER

at any time.

The information and specifications contained in this document are subject to changewithout prior notice.

Translated from French - IER Documentation Department

IER 400BUser Guide



In compliance with the European Directive 2002/96/CE relative to themanagement of Waste Electrical and Electronic Equipment (WEEE)implemented as of August 13, 2005, this product may not be disposed ofwith regular household waste. All products concerned by this directive aremarked with the above symbol.

The end owner of this product is responsible for either:Transferring the product to an authorized treatment facility where theproduct components, recognized to present a hazard to the environmentand/or public health, will be recycled and recovered properly, orConsulting with the manufacturer for appropriate product wastemanagement according to the terms of the manufacturer.

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CONTENTS

1. GENERAL ................................................................ 81.1 CONTENTS OF SHIPPING CONTAINER ................................ 81.2 PRESENTATION OF THE PRINTER ...................................... 91.3 PRINTER DESCRIPTION ..................................................... 10

1.3.1 EXTERIOR FRONT VIEW......................................................... 101.3.2 EXTERIOR REAR VIEW........................................................... 121.3.3 INTERIOR VIEW OF PRINTER.................................................. 14

2. CONNECTING THE PRINTER AND POWER-UP.... 152.1 CONNECTING THE PRINTER............................................... 15

2.1.1 PROCEDURE ........................................................................ 152.1.1.1 Connecting the Printer to the AC Power ............. 162.1.1.2 Connecting the Printer to the Data

Communications System .................................... 182.2 POWERING UP THE IER 400 PRINTER............................... 20

2.2.1 PROCEDURE ........................................................................ 202.3 POWERING DOWN THE IER 400 PRINTER.......................... 21

2.3.1 PROCEDURE ........................................................................ 21

3. INSTALLING AND LOADING THECONSUMABLES...................................................... 223.1 OPENING THE PRINTER COVER......................................... 22

3.1.1 PRELIMINARY INFORMATION .................................................. 223.2 INSTALLING FANFOLD MEDIA............................................ 23

3.2.1 PROCEDURE ........................................................................ 233.3 INSTALLING ROLL MEDIA ................................................. 24

3.3.1 INSTALLING A ROLL OF DOCUMENTS...................................... 243.4 ADJUSTING THE PAPER PATH WIDTH................................ 26

3.4.1 PROCEDURE ........................................................................ 263.5 MEDIA LOADING............................................................... 29

3.5.1 PAPER LOAD PROCEDURE .................................................... 29

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4. PRINTER OPERATION............................................ 304.1 INDICATOR AND KEY FUNCTIONS ...................................... 30

4.1.1 MEANING OF PRINTER INDICATOR BEHAVIOR ......................... 304.1.2 CONTROL PANEL KEY FUNCTIONS......................................... 31

4.2 PRINTING DOCUMENTS...................................................... 324.2.1 DOCUMENT PRINTING PROCEDURE ........................................ 32

5. USER LEVEL TROUBLESHOOTING...................... 345.1 OPERATING FAULTS ........................................................ 34

5.1.1 WHEN POWERING UP, THE PRINTER DOES NOT START UP........ 345.1.2 THE PRINTER DOES NOT RECEIVE PRINT DATA........................ 345.1.3 THE PAPER IS NOT FEEDING................................................... 355.1.4 POOR PRINT QUALITY............................................................ 355.1.5 FREQUENT ERROR SIGNALS ................................................. 36

5.2 OPENING THE PRINTHEAD ASSEMBLY - CLEARING ADOCUMENT JAM............................................................... 385.2.1 PROCEDURE ........................................................................ 38

5.3 CLOSING AND LOCKING THE PRINTHEAD ASSEMBLY.......... 405.3.1 PROCEDURE ........................................................................ 40

5.4 UNLOADING THE MEDIA.................................................... 425.4.1 AUTOMATIC REMOVAL........................................................... 425.4.2 MANUAL REMOVAL ............................................................... 43

6. PRINTER MAINTENANCE....................................... 456.1 RECOMMENDED PERIODIC MAINTENANCE ......................... 45

6.1.1 PERIODIC MAINTENANCE FREQUENCY..................................... 456.2 PERIODIC MAINTENANCE PROCEDURES............................. 46

6.2.1 REMOVING DUST FROM THE PRINTER MECHANISM ................ 466.2.2 CLEANING THE PRINTHEAD AND PLATEN................................ 48

6.3 RESTORING THE PRINTER TO OPERATIONAL CONDITIONFOLLOWING PERIODIC MAINTENANCE................................ 506.3.1 ACTIONS TO BE PERFORMED BEFORE PUTTING THE PRINTER

INTO SERVICE ...................................................................... 50

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1 GENERAL

1.1 CONTENTS OF SHIPPING CONTAINER

The box in which the printer is shipped contains:

an IER 400B Printer,a user safety guide,a power cord (optional),a set of test coupons, one of which contains the default (factory)configuration of the printer.

IMPORTANT: We recommend that you retain the packing material(box and padding) at least throughout the warrantyperiod.Also keep the User Safety Guide and the machineconfiguration coupon near to the printer.

Visit our website to download the PDF version of the User Guidewww.ier.fr

Figure 1.1Contents of printer shipping container

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1.2 PRESENTATION OF THE PRINTER

The IER 400B Printer is designed to print bag tags, ATB1 size couponsand flight strips.

With a standard print resolution of 203 dpi (8 dots/mm), the IER 400BPrinter provides high quality print for text, logos and barcodes.

In its 107mm printhead version (80mm on the standard version), theIER 400B Printer can print documents up to 120mm in width.

The printer can also be fitted with two different types of front panel:

a front panel with a display and a 4-key control panel,a front panel with no display and a 2-key control panel.

The IER 400B Printer uses direct thermal printing technology, whichrequires heat-sensitive paper media.

Blank bag tags or boarding pass strips are fed continuously through therear of the printer. The printer accepts fanfold media or roll media, if fittedwith the IER roll media dispenser option.

The printer is equipped as standard with an output slot with two serratededges for tearing off printed documents.

Optionally, the printer can feature an automatic document separatorsystem,

of the cutter type for applications requiring documents of varying lengths.

For applications offering RFID (Radio Frequency Identification)-enabledbaggage handling, the IER 400B Printer, if equipped with the optional RFIDmodule, is also able to print and encode bag tags containing a radiofrequency antenna.

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1.3 PRINTER DESCRIPTION

1.3.1 Exterior Front View

The IER 400B Printer features:

On one version, a front panel equipped with a display (8) and a4-key control panel (1), see figure page 11.

The 4-key panel features:- an "ONLINE" key (2) to acknowledge a fault condition or to

toggle from one mode to another ("Offline" / "Online"),

- a "TEST" key (3) enabling the printout of test documents orthe selection of another application (if available),

- a "RESET" key (4) to clear faults,

- a "FEED" key (5) to eject a blank document,

- a red indicator lamp (6),

- a green indicator lamp (7).The activation and behavior of the indicators reflect theoperational status of the printer (see page 30) and the occurrenceof printing errors (see page 34).

On another version, a front panel with no display but a displaycover (16) and a 2-key control panel (11), see figure page 11.

The 2-key control panel (11) features only:- the "ONLINE" (12) and "TEST" (13) keys,

- the red (14) and green (15) indicator lamps.

An "RFID" sticker (17) indicating that the printer is equipped withthe RFID option (can be included with both versions).A paper ejection slot (9).A protective cover (10).

IER 400BUser Guide



1 - Control panel2 - Mode key3 - Test document key4 - Fault clear key5 - Eject blank document key

6 - Red indicator lamp7 - Green indicator lamp8 - Display9 - Ejection slot

10 - Protective cover

Figure 1.2Front view - Version: Front panel with display and 4-key control panel.

11 - Control panel12 - Mode key13 - Test document key14 - Red indicator lamp

15 - Green indicator lamp16 - Display cover17 - RFID sticker

Figure 1.3Front view - Version: Front panel without display and 2-key control

panel

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1.3.2 Exterior Rear View

The rear of the IER 400B Printer features:The communications interface, including:

- an RJ45 network port (1),

- a USB port (2)

- an RS232 serial port (3), COM1,

- an RS232 serial port (4), COM2,

- a "Host" USB port (5).

Two locating pins (6) for the installation of the optional roll mediadispenser.AC power connector (7).AC power switch (8).

IER 400BUser Guide



1 - RJ45 network port2 - USB port3 - RS232 serial port (COM1)4 - RS232 serial port (COM2)

5 - "Host" USB port6 - Locating pins (roll media

dispenser)7 - AC power connector8 - AC power switch

Figure 1.4Rear View of Printer

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1.3.3 Interior View of Printer

Opening the cover allows access to the paper path, which featuresthe following:

the printhead support (1)the printhead (2),the paper path width adjustment tab (3),two paper guides (5),media sensor (6),paper guide locking levers (4).

Figure 1.5Interior View of Printer

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2 CONNECTING THE PRINTER AND POWER-UP

2.1 CONNECTING THE PRINTER

WARNING

This appliance must be grounded.This product must exclusively be connected to anelectrical circuit that is:

- Provided with a Ground Fault Circuit Interrupter(GFCI) complying with IEC 364 and NFC 15-100regulations, and

- conforming with the voltage characteristicsspecified by the NF EN 50160 standard.

2.1.1 Procedure

To connect the printer, simply proceed as follows:- Connect it to the AC power- Connect it to the data communications system (PC, network).

Note: To be compatible with certain applications, the printer may requirethe installation of additional programs and specific configurations(contact IER Technical Support).

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2.1.1.1 Connecting the Printer to the AC Power

WARNING

It is important to proceed in the order below:

- Make sure the printer is switched off (power switch setto the 0-position).

- Plug the power cord (1) into the correspondingconnector at the rear of the printer.

- Connect the power cord to the line power outlet.

Note: The IER 400 Printer switches automatically to the available ACline power within the authorized voltage range (see User SafetyGuide, IER P/N N0C4SEA, shipped with the printer).

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Figure 2.1Connecting the Printer to the AC Power

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2.1.1.2 Connecting the Printer to the Data CommunicationsSystem

CAUTION

To comply with class A FCC regulations it isnecessary to use a data cable provided with a braidedshield.Use a shielded RS232 cable fitted wit metal platedconnector hoods. The cable shield must be liked tothese hoods and cable length must not exceed 15 m(49.2 ft).The length of a USB cable must not exceed 5 m(16.4 ft).

To connect the printer to the host system, use one of theinterface connectors on the rear connector panel:- 10/100 base T network port (1)- USB 2.0 port (2)- RS232 /DB9 serial port (3) (COM1)- RS232 /DB9 serial port (4) (COM2).

Note: In addition, the rear printer connector panel is provided with a USBHost port (5) to connect a USB key or a Blue Tooth adaptor.

IER 400BUser Guide



1 - 10/100 base T network port2 - USB 2.0 port3 - RS232 /DB9 serial port (COM1)4 - RS232 /DB9 serial port (COM2)5 - USB Host port

Figure 2.2Connector Panel

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2.2 POWERING UP THE IER 400 PRINTER

2.2.1 Procedure

- At the rear of the printer, set the AC power switch to theI-position.

Figure 2.3Powering Up the IER 400 Printer

Printer initialization starts. The length of this process will takeseveral tens of seconds and can vary depending on theapplication. The initialization being completed, the following willoccur, either:- the green LED lights up while the red LED is blinking and a

sound signal is emitted to remind you to load media, if you havenot done so, or

- the green LED lights up to inform you that the printer is ready foroperation.

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2.3 POWERING DOWN THE IER 400 PRINTER

2.3.1 Procedure

- To power down the printer, set the power switch at the rear of theprinter to the 0-position.

Figure 2.4Powering Down the IER 400 Printer

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3 INSTALLING AND LOADING THE CONSUMABLES

3.1 OPENING THE PRINTER COVER

3.1.1 Preliminary Information

CAUTION

The printer cover should normally be closed. The printercover should only be opened in exceptionalcircumstances, such as for adjusting settings andtroubleshooting.The cover must be closed when the printer is operating.

- To open the cover, grasp the metal edge of the cover at the rearof the printer, lift it and swing it open until it rests on theelectronics module cover.

- To close it, swing the cover back to its original position.

Figure 3.1Opening the Cover

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3.2 INSTALLING FANFOLD MEDIA

3.2.1 Procedure

- Position a box of blank documents at the rear of the printer,following the instructions below.

IMPORTANT: Place the box:- parallel to the printer- in the axis that documents are introduced,- with the heat-sensitive side of the media facing up.

1 - Printer2 - Box of fanfold media3 - Paper intake

Figure 3.2Positioning a Box of Fanfold Media

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3.3 INSTALLING ROLL MEDIA

3.3.1 Installing a Roll of Documents

IMPORTANT: To install a roll of documents on the roll mediadispenser (A), the heat sensitive layer of thedocuments must be facing upwards.

1. Unlock the moveable flange (B) move to "UNLOCK" position) ofthe roll media dispenser shaft (C).

2. Place a roll of documents (D) on the roll media dispenser shaft(C) and push it against the moveable flange (B).

3. Move the roll of new documents (D) and the moveable flange(B) along the roll media dispenser shaft (C) until the roll ofdocuments (D) is aligned with the paper intake (E), see figurepage 25.

4. When the alignment is satisfactory, lock the moveable flange(move to "LOCK" position) (B) to immobilize the roll mediadispenser shaft.

Figure 3.3Installing a roll of documents

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IMPORTANT: The roll of documents (D) must be aligned on thepaper intake axis (E); incorrect alignment may causeprinting problems.

A - Roll Media DispenserB - Moveable flangeC - Roll media dispenser shaftD - Roll of documentsE - Paper intake

Figure 3.4Roll alignment / Paper insertion

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3.4 ADJUSTING THE PAPER PATH WIDTH

Preliminary Steps: - Make sure the media is correctly loaded. Refer thecorresponding section of the present User Guide.

- Switch the printer off.

3.4.1 Procedure

- Open the printer cover.- Release the paper guide (1) locking lever (5) by rotating it

towards the rear of the printer.- Grasp the paper guide adjustment tab (2) and pull it outwards.Note: The following two paper guide configurations exist for the

printer:Solely the outer guide (4) is mobile (i.e. printer versionwith fixed inner paper guide), orthe two paper guides are mobile; in this case, movingthe outer paper guide moves the inner paper guidesymmetrically.

Figure 3.5Moving the Paper Guide(s)

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Note: The printer version with fixed inner paper guide does not comewith a pinion (3).

- Insert the media into the two paper guides making up the paperpath, all the way to the stop.

- Fine-adjust distance d between the two paper guides and themedia to ensure that media feeding is smooth and accurate atthe same time, without friction, nor excessive play.

2 - Paper guide adjustment tab3 - Pinion (printer version with mobile inner paper guide)5 - Paper guide locking lever

Figure 3.6Fine-Adjusting the Distance between the Media and the two Paper

Guides

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July 6, 2009

Figure 3.7Locking the Paper Guides

Final Steps: - The paper path fine-adjustment being completed, lock theposition of the guides by rotating the locking lever (5)towards the front of the printer.

- Close the printer cover.

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3.5 MEDIA LOADING

Preliminary Steps: - Adjust the paper width, see page 26- Power up the printer, see page 20.

3.5.1 Paper Load Procedure

- Insert the first document from the box or roll between the twoinsertion paper guides.

- Move the document inwards until it is captured by the printer.

Note: Once the document has been fed correctly:- the printer initializes, adjusting the paper position to the program

parameters and the type of document separation marks,- a blank document is ejected. If automatic separation is not

available, the user must separate the document manually, seepage 32.

Figure 3.8Loading Paper

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4 PRINTER OPERATION

4.1 INDICATOR AND KEY FUNCTIONS

4.1.1 Meaning of Printer Indicator Behavior

The behavior of the printer's two control panel indicators indicatesits operational status and any errors that may occur during printing.

Illustration of possible printer indicator statuses:

: Indicator off.

: Indicator steadily lit.

: Indicator blinking slowly.

: Indicator blinking rapidly.

Table of printer indicator lamp statuses:

Indicator status Cause Remedy

Printer powered down. -

Printer initializationphase after power up. -

Printer powered up,online ("READY"). -

Printer powered up,transaction inprogress.

-

Note: An audible signal is sounded when there is a fault on the printer.Two cases are possible:

an intermittent signal which stops after 5 seconds indicates aminor problem (e.g. paper out),a continuous intermittent signal warns the user of a technicalproblem (e.g. paper jam).

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4.1.2 Control Panel Key Functions

"ONLINE" key Toggles between "online" to "offline" modeIn the event an incident is indicated by theaudible signal, clears the fault (turns audiblesignal off).

"TEST" key Enables the selection of a test document typein "Offline" mode only.In "Online" mode only, simultaneously pressingthese keys for at least 2 seconds activates theautomatic ejection of paper.

"RESET" key In the event an incident is indicated by theaudible signal, clears the fault (turns audiblesignal off).

"FEED" key Ejects a blank coupon from the stock loaded inthe printer.

KeysFront panel with

display and 4-keycontrol panel

Front panel withoutdisplay and 2-key

control panel

"ONLINE" ◆ ◆

"TEST" ◆ ◆

"RESET" ◆ -

FEED ◆ -

Note: Whatever the version of the front panel used, these keys have thesame functions.

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4.2 PRINTING DOCUMENTS

Preliminary Steps: Before using the printer, perform the following checks:- Printer is connected to the power supply and the

host data communications system, see page 15.- Printer is powered up, see page 20.- Printer is loaded with media, see page 29.- If necessary, refer to the section describing printer

functions, see page 30

4.2.1 Document printing procedure

- Set the printer to "Online" by pressing the "ONLINE" key.- Launch a print command from the host system.

The green indicator blinks during printing.

When printing is finished, if the printer is equipped with the cutterassembly, the document is automatically cut and presented to theuser.

If the printer is not equipped with the optional cutting assembly toautomatically separate documents, use the serrated edges of theoutput slot on the front of the printer to manually separate theprinted document, tearing it up or down sharply.

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Figure 4.1Separating documents by tearing off

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5 USER LEVEL TROUBLESHOOTING

5.1 OPERATING FAULTS

In most cases, a printer operating fault activates the indicators and anaudible signal.

Note: An intermittent signal stopping after 5 seconds indicates a minorproblem, but a continuous signal indicates a technical problem.

5.1.1 When powering up, the printer does not start up

Note: If necessary, remove the media from the printer to access the rearof the printer, see page 42.

- Power down the printer (set power switch to "0" position).- Check the presence of the AC power supply with another

electrical device.- Check the connections of the power cable to the printer

connector and to the power supply.- Restart the printer (set power switch to "I" position).- Wait for the printer to initialize then ensure that the green

indicator lamp is lit in "Online" mode.

If after all these steps the printer does not start up, call the helpdesk.

5.1.2 The printer does not receive print data

Note: If necessary, remove the media from the printer to access to therear of the printer, see page 42.

- Power down the printer (set power switch to "0" position).- Check the connections of the data cable to the printer connector

and to the computer system (computer, network, hub, etc.).- Restart the printer (set power switch to "I" position) and check

that the green indicator lamp is lit in "Online" mode.

Note: If you removed paper media from the printer beforehand, reload itsee page 29.

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- Send a print command from the host system; the printer shouldexecute the requested task.

If the above actions do not solve the problem, call the help desk.

5.1.3 The paper is not feeding

- Check that the printhead assembly is correctly locked,see page 40.

- Insert blank media, all the way, between the paper guides untilpositioned under the printhead assembly.

- Ensure that there is no paper chaff in the paper path that couldinterfere with media feeding.

If the above actions do not solve the problem, call the help desk.

5.1.4 Poor print quality

This problem may have several causes:dirty printing mechanismprint parameter settings do not correspond to the type of mediaused,printhead assembly incorrectly locked, see page 40.faulty part(s).

If the print quality is not satisfactory despite the checks performed,call the help desk.

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5.1.5 Frequent Error Signals

IMPORTANT: Having solved the problem encountered, press the"ONLINE" key or the "RESET" key to reinitialize theprinter.

Reminder of possible indicator statuses :

: Indicator off

: Indicator steadily lit

: Indicator blinking slowly

: Indicator blinking rapidly

Table of printer indicator lamp statuses:

Message and indicatorstatuses Cause Remedy

Paper stock low

- Press the"ONLINE" key.

- Load theprinter withpaper.

Paper out


- Load theprinter withpaper.

- Bad paperdetection

- Sensorcalibrationproblem

- Unload thenreload theprinter withpaper.

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Message and indicatorstatuses Cause Remedy

Paper jam

- Remove thejammed paper.


Datatransmissionerror (noconnection withthe host system)

- Check thedata cableconnection,see page 15

- Resend thecomputercommand


Printheadunlocked

- Lock theprintheadcorrectly

- Remove theblank couponejected by theprinter.

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5.2 OPENING THE PRINTHEAD ASSEMBLY - CLEARING ADOCUMENT JAM

WARNING

Before performing any service operation on the printer:unload the paper from the printer, see page 42switch off the printer,disconnect the printer from the power supply,disconnect the data cable.

CAUTION

The printhead is a sensitive electronic component,therefore it is essential to:- put on an anti-static wrist strap before touching it,- avoid any shocks to the printhead,- do not use any tools that could damage it,- do not touch the line of heating elements.

IMPORTANT: Make sure the printhead assembly is closed / lockedduring normal printing operations.

Note: Open the printhead assembly only when necessary, for examplewhen you need access to the paper path to clear a paper jam or toservice the printer.

Preliminary Steps: - Open the printer cover.

5.2.1 Procedure

- Grasp the two levers (1) with your thumb and forefinger andpress them together to unlock the printhead support (2).

- Rotate the printhead support (2) towards the rear, all the way tothe stop.

- Grasp the front edge of the printhead (3) and rotate the printhead(3) to the rear.

Note: Opening the printhead allows you to remove a document(4) stuck in the printhead area, which is causing a jam inthe front part of the printer.

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1 - Levers2 - Printhead support3 - Printhead4 - Paper jam

Figure 5.1Opening the Printhead Assembly

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5.3 CLOSING AND LOCKING THE PRINTHEAD ASSEMBLY

5.3.1 Procedure

CAUTION

Before reinstalling the printhead, make sure the rotatingpins on each side of the printhead (3) are correctlypositioned in their respective seats on the printer.

- Rotate the printhead (3) toward the front of the printer.- Rotate the printhead support (2) toward the front of the printer,

onto the printhead (3).- Press firmly on the green tab at the front of the printhead support

(2) until the assembly clicks into the locked position.

CAUTION

When locking the printhead support (2), make sure youclearly hear two clicks indicating that the two levers (1)have snapped back into position in their respectiveseats.Ensure that the printhead support (2) is solidly locked inposition.

- If no other service operation is to be performed on the printer :close the printer cover,

reconnect the data cable,

reconnect the power cord,

power up the printer

and load the printer with paper.

IER 400BUser Guide



1 - Levers2 - Printhead support3 - Printhead

Figure 5.2Closing/Locking the Printhead Assembly

IER 400BUser Guide



July 6, 2009

5.4 UNLOADING THE MEDIA

5.4.1 Automatic Removal

To automatically remove the media from the printer, simply press,for at least two seconds, the "TEST" key on the printer controlpanel. Once the media is ejected from the mechanism, simplyremove the media from the rear of the printer.

Note: Whatever the front panel option chosen, the keys have the samefunctions.

Figure 5.3Automatic paper removal

IER 400BUser Guide



5.4.2 Manual Removal

IMPORTANT: IMPERATIVELY POWER DOWN THE PRINTERBEFORE STARTING TO REMOVE THE PAPERMANUALLY.

Manual removal may be necessary when documents have notbeen successfully removed from the printer automatically (e.g. dueto a paper jam).

This operation is performed by unlocking the printhead supportthen removing the media from the rear of the printer.

IMPORTANT: This action does not require you to open theprinthead; simply unlocking the support will suffice,see page 38.Ensure you re-lock the printhead support afterremoving the paper, see page 40

Figure 5.4Manual Paper Removal

IER 400BUser Guide



July 6, 2009

IER 400BUser Guide



6 PRINTER MAINTENANCE

6.1 RECOMMENDED PERIODIC MAINTENANCE

Schedule: Every 2 weeks or after 2000 m of printing.

Estimated Time: 15 min.

Tools Required / Maintenance Products: - IER cleaning kit, ref. S32129A

WARNING

Before starting to clean the printer:- unload the paper from the printer, see page 42- switch off the printer,- disconnect the printer from the power supply,- disconnect the data cable.

6.1.1 Periodic maintenance frequency

To ensure optimum use of the printer under normal conditions, IERrecommends periodic cleaning every 2 weeks or after 2000m ofprinting.

IMPORTANT: The frequency of cleaning must be adapted to thespecific environmental and operating conditions of theprinter (dusty atmosphere, paper quality, sustainedprinter use, etc. ).

Use the IER cleaning kit, ref. S32129A following the instructions inthe kit, and applying the procedures described in this document.

CAUTION

IER declines all liability for incidents arising from failureto follow its recommendations regarding serviceintervals, products and procedures.

IER 400BUser Guide



July 6, 2009

6.2 PERIODIC MAINTENANCE PROCEDURES

6.2.1 Removing Dust From the Printer Mechanism

WARNING

To carry out this operation, IER recommends that youonly use the can of compressed air supplied with thecleaning kit, since it has been tested and approved asnon-flammable and non-explosive.IER will not accept responsibility for problems arisingfrom the use of any other product.DO NOT USE THE DUSTER CAN IF THERE IS VERYLITTLE AIR LEFT. THE CAN MOSTLY CONTAINSPROPELLENT, WHICH IS HIGHLY FLAMMABLE.

Use the duster can supplied with the IER Cleaning Kit, followingthe safety precautions on the can and those mentioned above,dislodge any paper chaff and dust in the printer by blowing air intothe following zones:

Arrow #5: inside the two paper guides,Arrow #4: under the two paper guides and the print mechanism,Arrow #3: at the end of the paper path around the media sensorArrows #2: on the platen, to the document separation marksensors and behind the printer front panel, where the optionalcutter is installed,Arrows # 1: in the output slot in the front panel.

IER 400BUser Guide



Figure 6.1General Dust Removal From the Printer

IER 400BUser Guide



July 6, 2009

6.2.2 Cleaning the Printhead and Platen

CAUTION

The printhead is a sensitive electronic component:- put on an anti-static wrist strap before touching it,- avoid physical shocks to the printhead,- do not use any tools that could damage it,- do not touch the printhead heating elements.

Proceed as follows, using the products in the IER cleaning kit and followingthe enclosed instructions:- Use one of the soft, lint-free cloths and moisten it slightly with the

recommended cleaning product to clean the platen surface (2); rotate theplaten (2) manually to have access to the entire platen surface (2).

- Using alcohol filled foam swabs, clean the whole surface of the printheadheating elements (1).

IER 400BUser Guide



1 - Printhead2 - Platen

Figure 6.2Cleaning the Printhead and Platen

IER 400BUser Guide



July 6, 2009

6.3 RESTORING THE PRINTER TO OPERATIONAL CONDITIONFOLLOWING PERIODIC MAINTENANCE

6.3.1 Actions to be Performed Before Putting the PrinterInto Service

After performing periodic maintenance operations:- Close / Lock the printhead assembly, see page 40.- Close the printer cover.- Connect the data cable and the power cord, see page 15.- Switch the printer on, see page 20.- Load paper into the printer, see page 29.- Print a document to check the print quality, see page 32.

IER 400BUser Guide



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