Printer TN3 IBM

Toshiba Global Commerce Solutions4610 SureMark ThreeStation Printer

User's Guide

GA27-4291-05

NoteBefore using this information and the product it supports, be sure to read Safety Information- Read This First, WarrantyInformation, Uninterruptible Power Supply Information and the information under Appendix C, Notices, on page C-1.

September 2013This edition applies to the Toshiba 4610 SureMark Fiscal Printer models listed in Table 1-1 on page 1-1.If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right touse or distribute whatever information you supply in any way it believes appropriate without incurring any obligationto you. Copyright Toshiba Global Commerce Solutions, Inc. 2013. Copyright IBM Corporation 2001, 2007

Figures1-1. 4610 SureMark point-of-sale printer . . . . . . . . . . . . . . . . . . . . . . 1-51-2. Cable Connectors and RS-232 Mode Switch for Thermal/Impact SureMark Printers 1-71-3. SureMark Printer Dimensions . . . . . . . . . . . . . . . . . . . . . . . . 1-102-1. SureMark Printer - Indicators, Controls, and Printing Stations . . . . . . . . . . . . . 2-12-2. Inserting Checks or Documents in a Model TN3 Printer . . . . . . . . . . . . . . . 2-22-3. Printable Area of an Inserted Document (Portrait) . . . . . . . . . . . . . . . . . 2-32-4. Printable Area of an Inserted Document (Landscape) . . . . . . . . . . . . . . . . 2-32-5. Ribbon Path around the Printhead . . . . . . . . . . . . . . . . . . . . . . . 2-42-6. Paper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52-7. Paper Loading Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-62-8. Removing the Lower Document Insert (DI) Cover . . . . . . . . . . . . . . . . . 2-72-9. Removing the Check Flipper Cartridge . . . . . . . . . . . . . . . . . . . . . 2-82-10. Printhead and Print Line Area. . . . . . . . . . . . . . . . . . . . . . . . . 2-92-11. MICR reader read head . . . . . . . . . . . . . . . . . . . . . . . . . . 2-103-1. Offline Printer Test Pattern (Thermal/Impact SureMark Printers) . . . . . . . . . . . . 3-43-2. MICR Reader Test Results Good Noise Level . . . . . . . . . . . . . . . . . . 3-53-3. MICR Reader Test Results Noise Level Needs Adjusting . . . . . . . . . . . . . . 3-6B-1. Printer's Resident Character Set - Generic Code Page . . . . . . . . . . . . . . . B-5B-2. Code Page 437 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6B-3. Code Page 858 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7B-4. Code Page 860 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8B-5. Code Page 863 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9B-6. Code Page 865 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10

Copyright Toshiba Global Commerce Solutions, Inc. 2013 iii

iv 4610 SureMark Three Station Printer: User's Guide

Tables1-1. SureMark Three-Station printer model numbers and the features. . . . . . . . . . . . 1-13-1. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7B-1. Station Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1B-2. Sound Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2B-3. 9-pin to 9-pin RS-232 Connector Layout. . . . . . . . . . . . . . . . . . . . . B-4

Copyright Toshiba Global Commerce Solutions, Inc. 2013 v

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vi 4610 SureMark Three Station Printer: User's Guide

SafetyBefore installing this product, read Safety Information- Read This First.

Antes de instalar este produto, leia as Informaes de Segurana.

Pred instalac tohoto produktu si prectete prrucku bezpecnostnch instrukc.

Ls sikkerhedsforskrifterne, fr du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tmn tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de scurit.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) fr du installerer dette produktet.

Antes de instalar este produto, leia as Informaes sobre Segurana.

Copyright Toshiba Global Commerce Solutions, Inc. 2013 vii

Antes de instalar este producto, lea la informacin de seguridad.

Ls skerhetsinformationen innan du installerar den hr produkten.

viii 4610 SureMark Three Station Printer: User's Guide

ContentsFigures . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

About this guide . . . . . . . . . . . . . . . . . . . . . . . xiiiWho should read this guide . . . . . . . . . . . . . . . . . . . . xiiiWhere to find more information . . . . . . . . . . . . . . . . . . . xiii

Notice statements . . . . . . . . . . . . . . . . . . . . . . . xv

Summary of changes . . . . . . . . . . . . . . . . . . . . . xviiGA27-4291-05 (September 2013) . . . . . . . . . . . . . . . . . . xviiGA27-4291-04 (April 2009) . . . . . . . . . . . . . . . . . . . . xviiGA27-4291-04 - February 2007 . . . . . . . . . . . . . . . . . . xvii

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . 1-1Available model designations . . . . . . . . . . . . . . . . . . . 1-1

Model TNx non-fiscal printer application . . . . . . . . . . . . . . 1-2Model GRx, GBx, and GDx fiscal printer application . . . . . . . . . . 1-2Model GFx and GGx fiscal ready printer application . . . . . . . . . . 1-4Features available for the 4610 Three-Station printer . . . . . . . . . 1-4Differences in the Models TNx printers and the Model Gxx printers . . . . 1-4

Printer overview . . . . . . . . . . . . . . . . . . . . . . . . 1-5Communications overview . . . . . . . . . . . . . . . . . . . . 1-6

Communications requirements . . . . . . . . . . . . . . . . . . 1-6Communication interfaces for Models TNx . . . . . . . . . . . . . 1-6RS-232 XON/XOFF mode selection switch (Models TNx only) . . . . . . 1-7RS-232/RS-485 connections for Models TNx . . . . . . . . . . . . 1-7Communication interface baud rates. . . . . . . . . . . . . . . . 1-8

Physical requirements . . . . . . . . . . . . . . . . . . . . . . 1-9Temperature and humidity limits for all models . . . . . . . . . . . . 1-9Physical dimensions of all models . . . . . . . . . . . . . . . . 1-9Hardware requirements . . . . . . . . . . . . . . . . . . . . 1-11

Software requirements . . . . . . . . . . . . . . . . . . . . . 1-11Operating system levels for Models TNx . . . . . . . . . . . . . . 1-11Operating system levels for Models Gxx . . . . . . . . . . . . . . 1-11

Miscellaneous information . . . . . . . . . . . . . . . . . . . . 1-12Resident code pages . . . . . . . . . . . . . . . . . . . . . 1-12Bar codes . . . . . . . . . . . . . . . . . . . . . . . . . 1-12Resources on the internet . . . . . . . . . . . . . . . . . . . 1-12

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13User responsibilities . . . . . . . . . . . . . . . . . . . . . . 1-13

Chapter 2. Operation . . . . . . . . . . . . . . . . . . . . . . 2-1Operating controls and indicators . . . . . . . . . . . . . . . . . . 2-1Ribbon loading. . . . . . . . . . . . . . . . . . . . . . . . . 2-4Receipt paper loading . . . . . . . . . . . . . . . . . . . . . . 2-5Journal paper loading . . . . . . . . . . . . . . . . . . . . . . 2-6Clearing jams in the check flipper area . . . . . . . . . . . . . . . . 2-7Thermal printhead cleaning . . . . . . . . . . . . . . . . . . . . 2-9

MICR reader read head cleaning . . . . . . . . . . . . . . . . 2-10

Copyright Toshiba Global Commerce Solutions, Inc. 2013 ix

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Chapter 3. Testing and problem analysis . . . . . . . . . . . . . . 3-1Testing the printer . . . . . . . . . . . . . . . . . . . . . . . 3-1Offline tests . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Customer receipt test . . . . . . . . . . . . . . . . . . . . . 3-2Journal test . . . . . . . . . . . . . . . . . . . . . . . . . 3-3Document insert test (except Models TN5 and Gx5) . . . . . . . . . . 3-3MICR reader and check flipper test (models TN4 and Gx4) . . . . . . . 3-5Resetting the printer - offline . . . . . . . . . . . . . . . . . . 3-7Problem determination . . . . . . . . . . . . . . . . . . . . . 3-7

Appendix A. Consumable supplies . . . . . . . . . . . . . . . . A-1Paper specifications. . . . . . . . . . . . . . . . . . . . . . . A-1

Thermal paper. . . . . . . . . . . . . . . . . . . . . . . . A-1Document insert paper and forms . . . . . . . . . . . . . . . . A-1Print ribbons . . . . . . . . . . . . . . . . . . . . . . . . A-2Expendable supplies . . . . . . . . . . . . . . . . . . . . . A-2

Appendix B. Technical information . . . . . . . . . . . . . . . . B-1General description . . . . . . . . . . . . . . . . . . . . . . . B-1Specifications . . . . . . . . . . . . . . . . . . . . . . . . . B-1Memory units (models TNx) . . . . . . . . . . . . . . . . . . . . B-2Immediate commands . . . . . . . . . . . . . . . . . . . . . . B-2Cash drawer connector pin assignments (models TNx, GBx, GDx, GFx, and

GGx) . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3RS-232 connector pin assignments Models TNx . . . . . . . . . . . B-3RS-232 parameters for Models TNx . . . . . . . . . . . . . . . . . B-3Code page definitions . . . . . . . . . . . . . . . . . . . . . . B-4

Generic code page . . . . . . . . . . . . . . . . . . . . . . B-5Code page 437 . . . . . . . . . . . . . . . . . . . . . . . B-6Code page 858 . . . . . . . . . . . . . . . . . . . . . . . B-7Code page 860 . . . . . . . . . . . . . . . . . . . . . . . B-8Code page 863 . . . . . . . . . . . . . . . . . . . . . . . B-9Code page 865 . . . . . . . . . . . . . . . . . . . . . . . B-10

Character fonts . . . . . . . . . . . . . . . . . . . . . . . . B-10Thermal printing font . . . . . . . . . . . . . . . . . . . . . B-10Impact printing fonts . . . . . . . . . . . . . . . . . . . . . B-11

Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . C-1Telecommunication regulatory statement . . . . . . . . . . . . . . . C-3Electronic Emission Notices. . . . . . . . . . . . . . . . . . . . C-3

Federal Communications Commission (FCC) Statement . . . . . . . . C-3Industry Canada Class A Emission Compliance statement . . . . . . . C-3Avis de conformit la rglementation d'Industrie Canada . . . . . . . C-3Australia and New Zealand Class A Statement . . . . . . . . . . . . C-3European Union Electromagnetic Compatibility (EMC) Directive

Conformance Statement . . . . . . . . . . . . . . . . . . . C-3Germany Class A Statement . . . . . . . . . . . . . . . . . . C-4Japan Voluntary Control Council for Interference Class A statement . . . . C-5Japan Electronics and Information Technology Industries Association (JEITA)

statement . . . . . . . . . . . . . . . . . . . . . . . . C-5Korean communications statement . . . . . . . . . . . . . . . . C-6Russian Electromagnetic Interference (EMI) Class A statement . . . . . . C-6People's Republic of China Class A electronic emission Statement . . . . C-6Taiwan Class A compliance statement . . . . . . . . . . . . . . . C-6European Community (EC) Mark of Conformity Statement . . . . . . . C-7Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . C-7

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Japanese Electrical Appliance and Material Safety Law statement. . . . . C-7Japanese power line harmonics compliance statement . . . . . . . . . C-7

Cable ferrite requirement . . . . . . . . . . . . . . . . . . . . . C-8Product recycling and disposal. . . . . . . . . . . . . . . . . . . C-8Battery return program . . . . . . . . . . . . . . . . . . . . . C-9

For Taiwan: . . . . . . . . . . . . . . . . . . . . . . . . . C-9For the European Union: . . . . . . . . . . . . . . . . . . . . C-9For California: . . . . . . . . . . . . . . . . . . . . . . . C-10

Flat panel displays. . . . . . . . . . . . . . . . . . . . . . . C-10Monitors and workstations . . . . . . . . . . . . . . . . . . . . C-11Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . C-12

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1

Contents xi

xii 4610 SureMark Three Station Printer: User's Guide

About this guideThis guide assists you with installation, testing, and problem determination of 4610SureMark Point-of-Sale Printers.

Who should read this guideThis guide is intended for use by persons who are installing or testing a 4610SureMark Three-Station Point-of-Sale Printer models TNx, GBx, GDx or GRx. Thisguide should also be used for problem determination on the printer.

Where to find more informationCurrent versions of Toshiba publications are available on the Toshiba support Website.1. On the right side of the web page under popular links, select Publications.2. Click on the publication related to your product.

Copyright Toshiba Global Commerce Solutions, Inc. 2013 xiii

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xiv 4610 SureMark Three Station Printer: User's Guide

Notice statementsNotices in this guide are defined as follows:Notes These notices provide important tips, guidance, or advice.Important These notices provide information or advice that might help you

avoid inconvenient or problem situations.Attention These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction orsituation in which damage could occur.

CAUTION These statements indicate situations that can be potentiallyhazardous to you. A caution statement is placed just before thedescription of a potentially hazardous procedure step or situation.

DANGER These statements indicate situations that can be potentially lethal orextremely hazardous to you. A danger statement is placed justbefore the description of a potentially lethal or extremely hazardousprocedure step or situation.

Copyright Toshiba Global Commerce Solutions, Inc. 2013 xv

xvi 4610 SureMark Three Station Printer: User's Guide

Summary of changesGA27-4291-05 (September 2013)

This update provides changes for the transition to Toshiba and removal of allreferences to GE3 and GEx

GA27-4291-04 (April 2009)This update provides changes to the MICR reader read head cleaning procedures,expandable supplies, and product care procedures.

Changes or additions to the text are indicated by a change bar (%) to the left of thetext.

GA27-4291-04 - February 2007This edition includes the following changes:v Adds new end of life disposal statement.v Adds information about new Models GR4, GD4, GD5, GF3, GF5, GG3, and

GG5.

Copyright Toshiba Global Commerce Solutions, Inc. 2013 xvii

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xviii 4610 SureMark Three Station Printer: User's Guide

Chapter 1. IntroductionAvailable model designations

The SureMark Three-Station printers are available for fiscal and non-fiscalapplications. The various models are shown below with the model numberdesignations and the features that are included in each model. Refer to this chartfor details of the model numbers and the features associated with each model. Thereferences to the printers in this document that apply to multiple models of printersare designated as TNx (for models TN3, TN4, and TN5), GRx (for models GR3,GR4, and GR5), GBx (for models GB3 and GB5), GDx (for models GD4 and GD5),GFx (for models GF3 and GF5), GGx (for models GG3 and GG5), Gx3 (for modelsGB3, GF3, GG3, and GR3), Gx4 (for models GD4, and GR4), Gx5 (for modelsGB5, GD5, GF5, GG5, and GR5), and Gxx (for models GB3, GB5, GD4, GD5,GF3, GF5, GG3, GG5, GR3, GR4, and GR5).

Table 1-1. SureMark Three-Station printer model numbers and the featuresModel Number Top Cover Color Base Color Interface

(RS-485,RS-232, orUSB)

MICR Doc Insert PowerSource

4610-TN3 Pearl White Litho Gray RS-485 &RS-232

No YesPOS Terminal(RS-485) orExternalsupply(RS-232)


Yes Yes


No No

4610-GR3 Pearl White Litho Gray RS-485 No Yes POS Terminal(exceptArgentinasupplyinternal toprinter)

4610-GR4 Pearl White Litho Gray RS-485 Yes Yes ExternalSupply

4610-GR5 Pearl White Litho Gray RS-485 No No POS Terminal4610-GB3 Iron Gray Iron Gray USB No Yes External

Supply4610GB5 Iron Gray Iron Gray USB No No External

Supply4610-GD4 Iron Gray Iron Gray RS-232 Yes Yes External

Supply4610-GD5 Iron Gray Iron Gray RS-232 No No External

Supply4610-GF3 Pearl White Litho Gray RS-232 No Yes External

Supply4610-GF5 Pearl White Litho Gray RS-232 No No External

Supply4610-GG3 Iron Gray Iron Gray RS-232 No Yes External

Supply4610-GG5 Iron Gray Iron Gray RS-232 No No External

Supply

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Table 1-1. SureMark Three-Station printer model numbers and the features (continued)Model Number Top Cover Color Base Color Interface

(RS-485,RS-232, orUSB)

MICR Doc Insert PowerSource

4610-GB3(Greece only)

Iron Gray Iron Gray USB No Yes ExternalSupply

4610GB5(Greece only)

Iron Gray Iron Gray USB No No ExternalSupply

4610-GR3(Greece only)

Pearl White Litho Gray RS-485 No Yes POS Terminal

4610-GR5(Greece only)

Pearl White Litho Gray RS-485 No No POS Terminal

Model TNx non-fiscal printer applicationThis section lists the following non-fiscal 4610 Models:Model TN3 Standard Model that supports receipt, journal, and document

printing.Model TN4 High-function Models that feature check handling. Check handling

uses the MICR Reader and Check Flipper that are included inthese Models.With one insertion of a check, the Model TN4 printer reads themagnetic-ink-character line on the check, franks the check, andprints the face of the check. While the printer is processing thecheck, the operator is free to attend to the customer's needs, whichshortens the total transaction time.

Model TN5 A Model that supports receipt and journal printing. The TN5 doesnot have a document insert station.

Model GRx, GBx, and GDx fiscal printer applicationThis section lists the following fiscal 4610 Models:Model GR3 (Fiscal Printer)

An RS-485 printer Model that supports receipt, journal, anddocument printing. This printer Model contains special hardwareand microcode required by certain countries.

Model GR4 (Fiscal Printer)An RS-485 printer Model that supports receipt, journal, anddocument printing and features check handling. Check handlinguses the MICR Reader and Check Flipper that are included in thisModel.With one insertion of a check, the Model GR4 printer reads themagnetic-ink-character line on the check, franks the check, andprints the face of the check. While the printer is processing thecheck, the operator is free to attend to the customer's needs, whichshortens the total transaction time.

This printer Model contains special hardware and microcoderequired by certain countries.

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Model GR5 (Fiscal Printer)An RS-485 printer Model that supports receipt and journal printing.The Model GR5 does not have a document insert station. Thisprinter Model contains special hardware and microcode required bycertain countries.

Model GB3 (Fiscal Printer)A USB printer Model that supports receipt, journal, and documentprinting. This printer Model contains special hardware andmicrocode required by certain countries.

Model GB5 (Fiscal Printer)A USB printer Model that supports receipt and journal printing. TheModel GB5 does not have a document insert station. This printerModel contains special hardware and microcode required by certaincountries.

Model GD4 (Fiscal Printer)An RS-232 printer Model that supports receipt, journal, anddocument printing and features check handling. Check handlinguses the MICR Reader and Check Flipper that are included in thisModel.With one insertion of a check, the Model GD4 printer reads themagnetic-ink-character line on the check, franks the check, andprints the face of the check. While the printer is processing thecheck, the operator is free to attend to the customer's needs, whichshortens the total transaction time.

This printer Model contains special hardware and microcoderequired by certain countries.

Model GD5 (Fiscal Printer)An RS-232 printer Model that supports receipt and journal printing.The Model GD5 does not have a document insert station. Thisprinter Model contains special hardware and microcode required bycertain countries.

Model GB3 (Fiscal Printer)For Greece only. Minor hardware modifications, but similar infunction to the model GB3, described above. Except wherespecifically noted, all information in this document related to modelGB3 also applies to model GB3a.

Model GB5 (Fiscal Printer)For Greece only. Minor hardware modifications, but similar infunction to the model GB5, described above. Except wherespecifically noted, all information in this document related to modelGB5 also applies to model GB5.

Model GR3 (Fiscal Printer)For Greece only. Minor hardware modifications, but similar infunction to the model GR3, described above. Except wherespecifically noted, all information in this document related to modelGR3 also applies to model GR3.

Model GR5 (Fiscal Printer)For Greece only. Minor hardware modifications, but similar infunction to the model GR5, described above. Except wherespecifically noted, all information in this document related to modelGR5 also applies to model GR5.

Chapter 1. Introduction 1-3

Model GFx and GGx fiscal ready printer applicationThis section lists the following fiscal-ready 4610 Models:Model GF3 (Fiscal Ready Printer)

An RS-232 printer Model that supports receipt, journal, anddocument printing. This printer Model contains special non-Toshibahardware and microcode required by certain countries.

Model GF5 (Fiscal Ready Printer)An RS-232 printer Model that supports receipt and journal printing.The Model GF5 does not have a document insert station. Thisprinter Model contains special non-Toshiba hardware andmicrocode required by certain countries.

Model GG3 (Fiscal Ready Printer)An RS-232 printer Model that supports receipt, journal, anddocument printing. This printer Model contains special non-Toshibahardware and microcode required by certain countries.

Model GG5 (Fiscal Ready Printer)An RS-232 printer Model that supports receipt and journal printing.The Model GG5 does not have a document insert station. Thisprinter Model contains special non-Toshiba hardware andmicrocode required by certain countries.

Features available for the 4610 Three-Station printerThe following features are available:v 40-Character VFD Post Extensionv Distributed Printer Cable (RS-485)v Integrated Cable (RS-485)v Short RS-232 Communications Cable, 2 m (about 6.6 ft)v Long RS-232 Communications Cable, 4 m (about 13.1 ft)v Power Supply (RS-232 TNx, and USB GBx models only)v Power Cords (country-specific)v Journal Keylockv POS Terminal Fiscal Fence (Gxx models only)v Cash drawer (TN3 and TN4 only)v Audit port RS-232 null modem cable (Models GBx and GRx only)

Differences in the Models TNx printers and the Model Gxx printersDifferences between Models TNx of the 4610 printer and Models Gxx occur in threecategories:v Hardwarev Microcodev Compatibility Modes

HardwareThe Model Gxx printers have a different "trap door" on the bottom of the printer withhardware supporting fiscal features including a fiscal seal and memory epoxied tothe circuit board. The 4610 Model GR3 for Argentina has an internal power supply.

Models GRx support only hardware for a RS-485 interface assembly.

Models GBx support only hardware for a USB interface assembly.

Models GDx , GFx, and GGx support only hardware for an RS232 interfaceassembly.


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MicrocodeModels TNx can download microcode loads. The microcode download feature is notavailable on the Gxx models due to the fiscal regulations limiting code changes.

Compatibility modesModels TNx support Model 4 Emulation. Model 4 Emulation is not supported in alloperating system environments. Application changes are required when printinginserted documents.

Printer overview

The SureMark Point-of-Sale Printer is a high-performance, high-function printer thatfeatures a:v Thermal printer customer receipt stationv Thermal printer journal stationv Impact printer document insert station

The dual thermal printheads enable quiet, fast printing of customer receipts andstore journals. The printer also has the capability to print and frank checks and toprint multipart forms through the document insert station.

All SureMark printers provide:v Fast quiet receipt printingv Fast quiet journal printing with a take-up spoolv Easy to load paper and easy-to-load ribbon cartridgev Bar code generation

The SureMark Model TNx printers provide:v Dual interface support: RS-232 (EIA 232) and RS-485 (EIA 485)v Downloadable microcodev Downloadable fonts and code pagesv Single-pass handling of checks (Model TN4)

The SureMark Model GRx printers provide:v Interface support for only RS-485 (EIA 485)v Conformance to fiscal printer regulations. Check the Toshiba Web site for

availability in a specific fiscal country.

Journal Feed Button

Customer ReceiptPrinter StationRibbon Cover(Document insert cover)Document InsertPrinter Station

Printer Ready LED

Customer Receipt Feed Button

Document Present LED

Document Feed Button

CustomerReceiptPaper Cover

Journal papercover

Journal PrinterStation

Figure 1-1. 4610 SureMark point-of-sale printer


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v Single-pass handling of checks (Model GR4)

The SureMark Model GBx printers provide:v Interface support for only USBv Conformance to fiscal printer regulations. Check the Toshiba Web site for

availability in a specific fiscal country..

The SureMark Model GDx printers provide:v Interface support for only RS-232v Conformance to fiscal printer regulations. Check the Toshiba Web site for

availability in a specific fiscal country.

The SureMark Model GFx and GGx printers provide:v Interface support for only RS-232v Contain non-Toshiba fiscal logic

Communications overviewCommunications overview contains requirements, interface information, baud rates,and mode selection.

Communications requirementsFor Models TNx, with RS-232 communications, a 24 V DC power supply with apower cord and the RS-232 cable is required.

Note: If a three-wire RS-232 cable is used, set the printer to XON/XOFF mode.

If you are using RS-485 communications, only the RS-485 cable is required. TheRS-485 cable supplies power directly to the printer.

Models TNx support both RS-232 and RS-485 interfaces. See the 4610 SureMarkThree-Station Printer: Programming Guide for more information about the RS-232interface.

Models GRx support the RS-485 interface. The RS-485 cable supplies powerdirectly to the printer.

Models GBx support the USB interface and require a 24V DC power supply with apower cord and a standard USB cable.

Models GDx, GFx, and GGx support the RS-232 interface and require a 24V DCpower supply with a power cord and RS-232 cable..

Communication interfaces for Models TNxThese SureMark printer Models feature a standard RS-232 and a RS-485 interface.RS-485 operates at a 187.5K baud rate. RS-232 (TN3, TN4, and TN5 only)supports 9600 and 19,000 baud rates. The baud rate is selected using SW1 - 1 onthe main logic card. The switch is located on the lower left corner of the logic cardand is accessible without removing the printer covers. See Figure 1-2 on page 1-7.Set the switch as follows:

SW1-1 OFF - 9600 baudSW1-1 ON - 19,200 baud


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The card is normally factory-set with SW1-1 in the OFF position, which selects the9600 baud rate. See Figure 1-2 for thermal/impact SureMark printers.

RS-232 XON/XOFF mode selection switch (Models TNx only)The SureMark printer, Models TNx, support RS-232 protocol using DTR/DSR linesto control data transmission. It also supports XON/XOFF modes where system andprinter software control the flow of data. Select these modes using SW1-2 on themain logic card. The switch is located on the lower left corner of the logic card andis accessible without removing the printer covers. Set the switch as follows:

SW1-2 OFF - DTR/DSR ControlSW1-2 ON - XON/XOFF Control (Required when using

a 3-wire RS-232 cable)

The card is normally factory-set with SW1-2 in the OFF position, which selectsDTR/DSR mode of operation. See Figure 1-2.

RS-232/RS-485 connections for Models TNxThe SureMark printer operates using either RS-232 or RS-485 communicationsprotocol. RS-232 is typically associated with PC systems. The printer contains a9-pin D-shell connector for RS-232 communications. This connector is located onthe interface card and is accessible under the printer without the need to removethe printer covers. The connector has the following pin functions:

Pin Signal Pin Signal1 Not Connected 6 DSR2 Transmit 7 Not Connected3 Receive 8 Not Connected4 DTR 9 Not Connected5 Signal Ground

RS-485 mode of communication is obtained when attaching the appropriate cable toPort 7 on a POS system. The RS-485 mode has a higher baud rate than RS-232.

RS 232ModeSwitch

CashDrawerPort

Power SupplyPort (RS 232Only)

RS 232Port

RS 485 Port

12

OFF

Figure 1-2. Cable Connectors and RS-232 Mode Switch for Thermal/Impact SureMarkPrinters. (View is from the bottom rear of the printer) (Models TNx only)


Communication interface baud ratesThe RS-485 interface operates at a 187.5K baud rate. RS-232 (TNx) supports 9600and 19,200 baud rates. Models GDx work on RS-232 at 28,800 baud. Models GRxwork on RS-485 only. Models GBx work with USB only.


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Physical requirements

Temperature and humidity limits for all modelsShipping 40 to 60 degrees C (-40 to 140 degrees F) with 5% to 100%

relative humidity including condensation, but excluding rain.Storage 0 to 60 degrees C (32 to 140 degrees F)Operating 0 to 40 degrees C (32 to 104 degrees F) with 8% to 80% relative

humidity.

To allow convection cooling, do not block the ventilation holes in the cover.

Physical dimensions of all modelsWidth 322 mm (12.68 in)Depth 258.7 mm (10.19 in)Height Front: 140 mm (5.5 in) Rear: 190 mm (7.5 in)Weight 6.89 kg (15.15 lb)


Front

Top

7.48 inches(190.07 mm)

12.68 inches(322 mm)

7.48 inches(190.07 mm)12.67 inches

(322 mm)

10.19 inches(259 mm)

Figure 1-3. SureMark Printer Dimensions


Power requirements for external power supply modelsWith the exception of the Argentina GR3 model, the SureMark printer does notcontain a power supply. For the Models GBx, GDx, GFx, GGx, and TNx, (operatingin RS-232 or USB mode), an external power supply must be attached to theinterface card of the printer. This connector is located under the printer and isaccessible without removing the printer covers. The power connector has thefollowing pin function:Pin Signal1 +24 V dc2 Not connected3 Ground

For the models GRx and TNx printers that are operating in RS-485 mode, power issupplied to the printer from the terminal. The terminal supplies 38V dc and 5V dc tothe printer.

Hardware requirementsSureMark printers work with the following POS terminals:v SurePOS 700 Series systemsv SurePOS 500 Series systemsv SurePOS 300 Series systemsv SurePOS 100 Series systemsv Self Checkout solutionv PCs or other store controllers (RS-232 or USB printer models only)

Software requirementsThe full function of Models TNx is supported only in native mode with RS-232attachment. No unique driver is required. If you use the RS-232 interface, use thecommands described in the 4610 SureMark Three-Station Printer: ProgrammingGuide.

Operating system levels for Models TNxModel TNx printers can be attached as a Model 4 printer to systems running 4690OS. When attached as a Model 4 printer, the 4610 Models TN3 bar code printingfunction and Model TN4 bar code printing and check handling functions cannot beaccessed.

Operating system levels for Models GxxDrivers are available for download from the Toshiba support Web site. SeeResources on the internet on page 1-12 for more information.

RS-232 interfaceThe RS-232 interface supports systems with the following operating systems:v Windows (POSReady; XP; 7), UPOS 1.13 or later

JavaPOS (via Direct IO) OPOS (via Direct IO)

USB and RS-485 interfacesThe USB interface supports systems with the following operating systems:v Windows (POSReady; XP; 7), UPOS 1.13 or later

JavaPOS (via Direct IO) OPOS (via Direct IO)


||||||||||||||

|||||||

|||||||||||||

v Linux (SLEPOS 11 SP1), UPOS 1.13 or later JavaPOS (via Direct IO)

v 4690 OS V6R2 or later

If you use the RS-485 interface, you must use POSS or 4690 OS drivers. SeeResources on the internet for information about downloading the drivers.

Miscellaneous information

Resident code pagesThese code pages are resident in the Model TNx printers:v Genericv 437 (US)v 858 (International)v 860 (Portuguese)v 863 (Canadian French)v 865 (Norwegian)

Additional code pages (four thermal and two impact) can be downloaded, if desired,using the 4610 Installation, Fonts, and Logos Utility Diskette. The diskette isavailable on the Web. See Resources on the internet for more information.

For fiscal Models GBx and GRx the code pages are controlled by the fiscalmicrocode.

Bar codesSureMark printers can generate these bar codes:v UPC-Av UPC-Ev JAN13 (EAN-13)v JAN8 (EAN-8)v Code 39v ITFv Codabarv Code 128Cv Code 93v PDF 417

Note: The command to generate the above bar codes is not available in Model 4emulation mode.

Resources on the internetThe Toshiba support site contains publications, downloads, and a knowledge basefor the 4610 Printer. The resources that relate to the 4610 Printer are found on thepage under "Peripherals". Use the links for:v Peripheral Drivers folder, if you use RS-485 connectionsv SureMark Printerv Fiscal POS Printersv Peripheral Drivers


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||

Note: Published Toshiba guides can be accessed using the Publications icon.Access diskettes, drivers, and miscellaneous documentation, such asREADME files and OEM paper certification information by using theDownloads icon. The Knowledgebase located near the bottom of the pageprovides access to previously asked questions and their answers.

LimitationsThe SureMark printer protects the hardware from potential damage if excessiveduty cycles are used. This should not be noticeable during normal operation.

Electromagnetic noise sources can interfere with the MICR read head. If the MICRreader does not function properly, rearranging the printer relative to the noisesource may improve performance. The noise source should be as far away aspossible from the right side of the printer.

Damaged checks may not be readable or may not feed reliably.

User responsibilitiesYou are responsible for replenishing consumable supplies, such as roll paper for thethermal printer, forms, ribbon cartridges for the impact printer, and MICR headcleaner cards, if MICR is attached.

You are responsible for understanding that the Model Gxx fiscal printers are used ina legal manner, and for obtaining all of the software in a manner that is consistentwith the regulations of your country. This may include requirements to attach certaindisplays to your POS terminal or for obtaining your POS software.


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Chapter 2. OperationNote: All covers must be installed on the SureMark POS printer during operation.

Operating controls and indicatorsThere are three triangular-shaped buttons and two LED indicators located on top ofthe printer. The buttons serve multiple functions.

When the topmost indicator is on continuously, the printer is powered ON and readyfor printing. When the indicator blinks, one of the following conditions exists:v The printer is out of paper.v The cover is open.v The printer has a nonrecoverable home error.

The second LED is the Document Present indicator (not applicable for the ModelsTN5 or Gx5). It lights when a document is inserted far enough into the documentinsert (DI) station to reach the DI sensor. When this LED blinks, the DI station iswaiting for you to insert a document.

The button on the journal station is the journal station paper feed button. Press thisbutton to advance the journal paper. The topmost button on the print station is theCustomer Receipt (CR) paper feed button. Press this button to advance the CRpaper. The lower button on the print station is the document feed button. Press thisbutton to advance the document.

When you press both the customer receipt feed button and the document feedbutton on the print station at the same time and then release them, the documentinsert throat opens. The throat must be open to insert a document from the side.Press and then release both buttons again to close the throat.

Both buttons (customer receipt feed button and document feed button) are alsoused to test the printer. See Offline tests on page 3-2 for additional buttonfunctions.

The printer is capable of printing verification information on a check and printinginformation on an inserted document. Figure 2-2 on page 2-2 shows the correct

Journal Feed Button

Customer ReceiptPrinter StationRibbon Cover(Document insert cover)Document InsertPrinter Station

Printer Ready LED





Journal papercover

Journal PrinterStation

Figure 2-1. SureMark Printer - Indicators, Controls, and Printing Stations


positioning of the check in a Model TN4 or Gx4 printer. It also shows how to sideload a document to align it exactly where you want it to be printed.

Figure 2-3 and Figure 2-4 on page 2-3 show the printable area on an inserteddocument for both portrait and landscape.

Insertion of Checkfor MICR Readingand Franking

Insertion of Checkfor Printing the Face

Insertion of Document(Front Load)

Insertion of Document(Side Load)

Print Position

4001

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041117847096 095867238671 4001

Figure 2-2. Inserting Checks or Documents in a Model TN3 Printer


47 char at 15 cpi52 char at 17 cpi

Print Field

83.0 mm (3.3 in)

2.0 mm

5 mm minimum

35 mm (1.3 in)minimum

51 mm (2.0 in) minimum

80 mm (3.1 in) minimumwhen using check flipper

223 mm (8.8 in) maximumwhen using check flipper

101.6 mm maximum when using check flipper65 mm minimum when using check flipper

Figure 2-3. Printable Area of an Inserted Document (Portrait)

Prin

t Fie

ld

83.0 mm (3.3 in)

10 mm minimum

17mm for landscape printing

38 mm (1.5 in)minimum for landscape

51 mm (2.0 in) minimum

80 mm (3.1 in) minimumwhen using check flipper

223 mm (8.8 in) maximumwhen using check flipper

223 mm maximumfor landscape

101.6 mm maximum when using check flipper65 mm minimum when using check flipper

Figure 2-4. Printable Area of an Inserted Document (Landscape)

Chapter 2. Operation 2-3

Ribbon loading1. Open the ribbon cover. As the cover is opened, the printhead moves to a

position where you can easily load a ribbon.2. If there is already a ribbon cartridge installed, remove it by lifting it straight up.

Note: You might need to hold the body of the cartridge rather then the top toremove it.

3. Maintain ribbon tension by turning the ribbon cartridge knob. Lower the cartridgeinto position until the notches on its sides snap into place on the printer guides.Once the cartridge is in place, turn the knob until the ribbon slides into placebetween the printhead and the ribbon shield. See Figure 2-5 for correct ribbonpositioning.

4. Close the ribbon cover.

Correct Not Correct

Ribbon Shield

Printhead

Figure 2-5. Ribbon Path around the Printhead


Receipt paper loading1. Open the paper cover.2. If there is any unused paper or if there is an empty paper roll core in the paper

roll bucket inside the printer, remove it before inserting a new paper roll. Discardthe empty paper roll core.

Note: Refer to the label on the inside of the paper cover for a diagram of howto load paper.

3. Place the paper roll into the paper roll bucket as shown in Figure 2-7 on page2-6. The leading edge of the paper should come from the direction of the frontof the printer and go across the top of the roll as shown in the diagram. If itfeeds from the bottom of the roll, nothing will be printed on the paper.

Note: The thermal printhead will not print on paper with glue on it. If the newpaper roll was sealed by glue, tear off the 8 inches (20 cm) of paper withglue on it before loading it. Or, you can advance the paper after loadingto get rid of the glued paper.

Figure 2-6. Paper Cover


4. Place the leading edge of the paper over the metal guide as shown inFigure 2-7.

5. Close the paper cover.6. Press the customer receipt feed button to advance the paper and to verify that

the paper is feeding correctly. Feed 30 cm (about 1 ft) of paper through to testfor correct alignment.

Attention: Do not pull the receipt paper out of the printer with the paper accesscover closed because this disengages the paper feed. Then the paper feed motormust catch up before the printer can feed the paper, which causes missing lines orpartial lines of print. Use the customer receipt feed button to advance the receiptand then all lines will print.

Journal paper loading1. Open the journal station cover.2. If there is any unused paper or if there is an empty paper roll core in the paper

roll bucket inside the printer, remove it before inserting a new paper roll. Discardthe empty paper roll core.

3. Place the paper roll into the paper roll bucket. The leading edge of the papershould come from the direction of the front of the printer and go across the topof the roll. If it feeds from the bottom of the roll, nothing will be printed on thepaper.

Note: The thermal printhead will not print on paper with glue on it. If the newpaper roll was sealed by glue, tear off the 8 inches (29 cm) of paper withglue on it before loading it.

4. Place the leading edge of the paper over the metal and plastic shelf.5. Insert the paper into the two halves of the plastic paper receiver. Turn the roll to

wrap several inches of paper around the paper receiver.6. Close the journal station cover.

Paper Roll

Not Correct Correct

PaperRoll Core

ThermalPlaten

Figure 2-7. Paper Loading Path


7. Press the customer receipt feed button to advance the paper and to verify thatthe paper is feeding correctly. Feed 30 cm (about 1 ft) of paper through to testfor correct alignment.

Clearing jams in the check flipper areaThis procedure is for the SureMark Model TN4 and Gx4 printers (MICR Reader andCheck Flipper features) only.

If a check jams in the Check Flipper mechanism:1. Lift up the left front corner of the lower document insert cover and pull the cover

from the printer. (See Figure 2-8.)2. The action you take in this step depends on whether the document is visible

and can be removed:v If you can remove the document, remove it, and replace the lower document

insert cover.v If you cannot remove the document, continue with Step 3.

3. Lift up the tab on the left side of the check flipper cartridge and remove theassembly from the printer. (See Figure 2-9 on page 2-8.)

Figure 2-8. Removing the Lower Document Insert (DI) Cover


4. Reach inside the document insert station and carefully remove the jammedcheck.

5. Reinstall the check flipper cartridge and the lower DI cover.

Figure 2-9. Removing the Check Flipper Cartridge


Thermal printhead cleaningThe thermal printhead for the customer receipt and journal stations can be cleanedwhenever print quality deteriorates.1. Open the paper cover.2. Using a cotton swab soaked in isopropyl alcohol, gently wipe the printhead

several times on its print line and on the surrounding area as shown inFigure 2-10.

3. Wipe off any residual alcohol with a dry swab.

If print quality does not improve after cleaning the thermal printhead, call forservice. These instructions apply to either the customer receipt or journal printhead.

Thermal Print Line

Detail View of Thermal Print Head

Paper Cover

Figure 2-10. Printhead and Print Line Area


MICR reader read head cleaningThe MICR reader read head should be cleaned after 10000 checks are processedor every 3 months, as required.1. Open the ribbon cover.2. Move the impact printhead to its rightmost position.3. Rotate the document sensor assembly towards the front of the printer to expose

the MICR read head.4. Use a cotton swab that is lightly soaked with alcohol to wipe any residue or dirt

from the MICR read head surface.5. Gently return the document sensor assembly to its original position.

MICR Read Head

Document Sensor Assembly

Figure 2-11. MICR reader read head


Chapter 3. Testing and problem analysis

DANGER

To avoid a shock hazard, do not connect or disconnect any cablesor perform installation, maintenance, or reconfiguration of thisproduct during an electrical storm.

DANGER

To avoid shock hazard:

The power cord must be connected to a properly wired andearthed receptacle.

Any equipment to which this product will be attached must alsobe connected to properly wired receptacles.

Note: For translations of these safety notices, see Safety Information Read ThisFirst, GA274004.

Testing the printerWhen you power ON the SureMark printer, it runs a power-on self-test (POST). Ifthe POST finds no errors, the printer is ready for operation. Follow this procedure todetermine if there are errors.

Note: Never connect or disconnect the printer when power is applied (when LEDsare ON).

1. If the printer is powered ON, power OFF the printer and power it ON again.v If the printer is attached to the system with the RS-232 or USB cable,

disconnect the power cord, then reconnect the power cord to a properly wiredand grounded power source.

v If the printer is attached to the system with the RS-485 cable, power OFF thePOS terminal, and then power ON the terminal, which also powers ON theprinter.

v For model GR3 printers (Argentina only), turn OFF the power switch (locatedunder the CR paper cover), then turn it ON.


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2. Check the status of the Printer Ready LED:Printer ready LED ON:

The POST completed successfully.Printer ready LED OFF or blinking:

The POST failed.3. If the POST fails or if you suspect problems with your terminal, see Problem

determination on page 3-7.4. See Offline tests and run the offline tests. If the offline tests fail or you suspect

problems with your terminal, see Problem determination on page 3-7.

Offline testsThe following offline tests are used as diagnostic tools to ensure the printer isoperating correctly.

Customer receipt test1. Press and hold both the customer receipt feed button and the document feed

button to enter offline mode. When the printer ready indicator begins blinking,release both buttons.

2. Press and release the customer receipt feed button to start this test.3. See Figure 3-1 on page 3-4 and verify that your printer has printed correct

information for your model and configuration:v MICR reader enabled and check flipper enabled for a model TN4 and Gx4

printer.v RS-232, RS-485, or USB serial interfacev Applicable parameters for RS-232 communications (models TNx only):

9600 or 19,200 baud rate DTR/DSR or XON/XOFF control

v A solid line should appear as the last line of the test patternIf any characters that appear in Figure 3-1 on page 3-4 are missing from thetest pattern you print, or if the solid line is missing, go to Problemdetermination on page 3-7.

Journal Feed Button

Customer ReceiptPrinter Station

Document InsertRibbon Cover

Document InsertPrinter Station

Printer Ready LED





Journal papercoverJournal Printer Station


Journal test1. Press and hold both the customer receipt feed button and the document feed


2. Press and release the journal feed button to start this test.3. See Figure 3-1 on page 3-4 and verify that your printer has printed correct

information for your model and configuration:v MICR reader enabled and check flipper enabled for a model TN4 and Gx4

printer.v RS-232, RS-485, or USB serial interfacev Applicable parameters for RS-232 communications:

9600 or 19,200 baud rate DTR/DSR or XON/XOFF control

v A solid line should appear as the last line of the test patternIf any characters that appear in Figure 3-1 on page 3-4 are missing from thetest pattern you print, or if the solid line is missing, go to Problemdetermination on page 3-7.

Document insert test (except Models TN5 and Gx5)1. Insert a document in the Document Insert station. The Document Present

indicator should come on.v If the Document Present indicator does not come on, realign the document. If

the Document Present indicator still does not come on, go to Problemdetermination on page 3-7.

v If pressing the document feed button does not feed the document, go toProblem determination on page 3-7.

2. Press and hold both the customer receipt and document insert buttons to enteroffline mode. When the Printer Ready indicator begins blinking, release bothbuttons.

3. Press and release the document feed button to print the test pattern. The testpattern includes all printable characters in the resident code page, printed in thedefault font.

4. See Figure 3-1 on page 3-4 and verify that your printer has printed correctinformation for your model and configuration:v Model type (MICR reader enabled, check flipper enabled for Models TN4 and

Gx4)v Communication options (RS-232, RS-485, or USB)v RS-232 parameters, if applicablev A solid line should appear as the last line of the test patternIf any characters that appear in Figure 3-1 on page 3-4 are missing from thetest pattern you print, or if the solid line is missing, go to Problemdetermination on page 3-7.

Chapter 3. Testing and problem analysis 3-3

Test Pattern Notes:1. The serial number that prints will be the actual serial number of your printer.2. The microcode level will be the actual level of your printer's microcode.

The fiscal microcode EC level information appears only in fiscal models of theprinter.

3. The serial interface will be specified as RS232, RS485, or USB, depending onwhich interface is used to attach the printer to the system unit.

4. The line speed information appears only when the model TNx RS-232 interfaceis used. The value can be either 9.6K baud or 19.2K baud, depending on theRS-232 switch settings. (See RS-232 XON/XOFF mode selection switch(Models TNx only) on page 1-7.)

5. RS-232 is not supported on Model GRx.The RS-232 control mode information appears only when the RS-232 interfaceis used. The value can be either DTR/DSR or XON/XOFF, depending on theRS-232 switch settings.

6. The feature enabled lines will appear only when the feature is installed.7. These lines break at different points for the test pattern printed in the document

insert (DI) station.8. This section contains printer usage statistics that you can use for problem

determination. (Some information is not printed on Models TN5 and Gx5.)9. The line across the bottom should be solid with no blank spaces.

The Printers S/N is 1234567

Microcode EC level is 30Fiscal Microcode EC level is 16.01Serial Interface: RS232

: 19.2K Baud, XON / XOFFMICR reader enabledCheck Flipper enabled|"#$%&'()*+,-./0123456789:;?ABCDEFGHIKJK

LMNOPQRSTUVWXYZ[\]^_ abcdefghijklmnopqrstuvwxyz{|}~.CcSsGg H III

Cuts: 125850CR Characters Printed: 142834CR Motor Steps: 659340CR Cover Openings: 593DI Characters Printed:DI Feed Motor Steps:DI Transpor t Motor Passes:DI Home Errors:DI Cover Openings:DI Documents Inser ted:MICR Reads:High Interference MICR Reads:MICR Read Failures:

Serial Interface

II OO UUUyY

Serial Interface

1

3

9

8

2

6

7

`` `^^

``

4 5,

Figure 3-1. Offline Printer Test Pattern (Thermal/Impact SureMark Printers). This pattern isfrom the customer receipt (CR) station.


MICR reader and check flipper test (models TN4 and Gx4)Attention: If the TN4 printer is in Model 3 or 4 emulation mode, failure to performthese steps in the sequence shown causes the entire electronic journal to print onthe CR station. Printing the electronic journal erases the information from flashstorage.1. Insert the check face down with the magnetic ink characters to the right.2. Press and hold both the customer receipt feed button and the document feed


3. Press and release both buttons again.4. The printer then performs a self-test of the MICR/flipper function.5. Remove the check.

Characters that match the magnetic ink characters are printed on the customerreceipt and the check is flipped over. Characters that cannot be read are replacedwith question marks and printed at the customer receipt station. If the charactersare not read properly or the check does not flip, go to Problem determination onpage 3-7.

If the printer detects noise, it prints a message on the customer receipt below themagnetic characters from the check (Figure 3-2 and Figure 3-3 on page 3-6 areexamples - actual numbers may vary). The message shows noise characteristics.You can use the noise level to position your printer to minimize outside interferencewith the MICR reader.

Sources of electromagnetic noise (for example, displays, security towers, and othersources) can interfere with the MICR reader read head. If the printer shows anexternal noise source, rearrange the printer to make the noise source as far awayas possible from the right side of the printer. This may eliminate the external noise.

Figure 3-2. MICR Reader Test Results Good Noise Level


Figure 3-3. MICR Reader Test Results Noise Level Needs Adjusting


Resetting the printer - offline1. Press and hold both the customer receipt feed button and the document feed

button to enter offline mode. Release both buttons when the Printer Readyindicator begins to blink.

2. Open the customer receipt cover, then close it. The printer resets.

Problem determinationAny problems that arise with a SureMark printer are either software errors orhardware failures. This section contains information to help you determine thecause of a problem and how to solve it.

If the SureMark printer fails, use Table 3-1 to identify and report the problem. Followthe procedures described in the table. If you cannot identify and solve the problem,call your service representative.

Table 3-1. TroubleshootingIf the problem is... Here's what to do...Printer ready indicator is OFF. v If connected to a terminal using the RS-485 communication port, check that

the terminal is powered ON and cable 7 is connected.v If connected to a terminal using an external power supply (RS232 or USB

communications), check that the power supply is plugged into both the printerand into the AC power outlet.

v If the printer has an internal power supply (model GR3 - Argentina only),check to be sure that the printer is plugged into the AC power outlet and thatthe power switch (located under the customer receipt print station cover) inON.

Printer ready indicator is blinking. v Check that the customer receipt station has paper loaded correctly. Close thecover and push the customer receipt feed button to feed a small amount ofpaper.

v Check that the journal feed station has paper loaded correctly. Close thecover and push the journal feed button to feed a small amount of paper.

v Check the document insert station printhead and paper path for anyobstructions.

v Check that the paper and ribbon covers are closed.Checks not flipping Go to Clearing jams in the check flipper area on page 2-7.Checks not reading Go to MICR reader read head cleaning on page 2-10.Customer receipt station is feedingpaper, but is not printing.

v Ensure that the paper roll is not upside down. Go to Receipt paper loadingon page 2-5.

v Clean the printhead. See Thermal printhead cleaning on page 2-9.Journal station is feeding paper,but is not printing.

v Ensure that the paper roll is not upside down. Go to Journal paper loadingon page 2-6.

v Clean the printhead. See Thermal printhead cleaning on page 2-9.Document insert station is notprinting

v Check the paper path.v Check to see if the ribbon is installed correctly.v Change the ribbon, go to Ribbon loading on page 2-4.


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Notes:1. Record all symptoms before calling for service.2. If you receive software error messages, refer to the application program's

software manual.3. Call your service representative.


Appendix A. Consumable suppliesPaper specifications

Attention: Using an inferior grade of paper can affect print quality and the life ofprintheads and the printer mechanism. See Resources on the internet on page1-12 for information about 4610 OEM paper certifications.

Thermal paperThe paper used in the thermal receipt and summary journal stations must meet thefollowing requirements:Width 79.5 0.5 mm (3.13 0.02 in)Outside Diameter 80 mm (3.15 in) maximumThickness 0.057 0.008 mm (0.00224 0.0003 in)Weight 55 3 g/m (14.7 0.8 lb)

Printer reliability and performance are directly related to the quality of the suppliesused by our customers. The published parameters for printer performance areestablished using supplies that meet the above specifications. Thermal paper withany post processing such as (but not limited to) watermarks, coupons, oradvertisements printed on the front or back of the thermal paper are not covered byToshiba specifications, and any printer problems that are caused by suppliesthat do not meet Toshiba specifications may result in a billable service callregardless of the existence of a service contract.

The paper must be wound with the printing side facing out and with the outer edgeglued to prevent unravelling. The paper should not be attached to the core in anymanner. There should be 1.5 to 2.1 m (5 to 7 ft) of red stripe at the end of the roll.Papers that meet these criteria include Appleton Optima POS and Seiko (Jujo)

Document insert paper and formsThe printers accommodate single and multipart forms. In addition the printer forArgentina also accommodates roll paper. A special paper roll holder attachment isused for this purpose

DI station paper rolls for ArgentinaThe paper used in the DI station must meet the following requirements:Width 69.85 +0.5 / 0.76 mm (2.75 + 0.02 / 0.03 in)Outside Diameter

76 mm (2.99 in) maximumThickness 0.127 +0.034 / 0.006 mm (0.005 +0.0013 / 0.0003 in)Weight 100 5g/m (27 1.35 lb)Single and multipart form specificationsSpecification ValueMinimum width: 50 mm (2 in)Maximum thickness of multipart forms: 0.47 mm (0.0185 in)Maximum thickness of front sheet, multipartforms:

0.08 mm (0.003 in)

Minimum thickness of single-part form: 0.10 mm (0.004 in)

Copyright Toshiba Global Commerce Solutions, Inc. 2013 A-1

Note: Test all forms in the printer to ensure acceptable performance prior to buyinga significant quantity. There should be no binding holes or other holes within10 mm (0.4 in) from the right edge of the form.

Specifications for documents that can be flippedMultipart forms are not supported.

Specification ValueMinimum form length: 80 mm (3.14 in)Maximum form length: 223 mm (8.78 in)Maximum form width: 102 mm (4 in)Paper weight: 75 95 g/m

Print ribbonsThe ribbon is an Epson ERC-35 or equivalent. In addition to the Epson ERC-35ribbon, the Infotech RE-35P ribbon has been tested and approved for use in theSureMark printer.

The Infotech ribbon, order number RE35P, Black, is available from:

Infotech, Inc.2215 29th Street SE #B-1Grand Rapids, MI 49508

Phone: (616) 452-5444Fax (616) 452-5499

Attention: Using an inferior grade of ribbon can affect print quality and the life ofprintheads and the printer mechanism.

Expendable suppliesSee Resources on the internet on page 1-12 for information about OEM papercertifications for the SureMark printers.v Paper for the printer, order P/N locallyv Q-Tip/Cotton Swab, P/N 69X7671

A-2 4610 SureMark Three Station Printer: User's Guide

Appendix B. Technical informationGeneral description

All SureMark printers print the customer receipt and the journal using the thermalprinthead. For SureMark printers that include a document insert station, documentsare printed using the impact head.

Thermal printing occurs by placing a heating element against a thermally sensitivepaper. By energizing the elements, dots are formed. Thermal printers print dot rowshorizontally across the page 576 dots make up a single row of dots across thepaper. Printing continues row by row until the entire character is formed.

Impact printing utilizes a standard ballistic printhead. Each wire is fired against aninked ribbon which places a dot on the paper.

SureMark Three-Station Printers contain all the circuitry, processing hardware, andsoftware for operating two thermal and one impact printer mechanisms. SureMarkprinters do not contain a power supply. However, TNx models contain voltageconversion circuitry to allow connection to a standard Toshiba system interface or toan external 24-volt power supply.

SpecificationsTable B-1. Station CharacteristicsCharacteristic Customer Receipt Station and Journal Station Document Insert Station (Models

Gx3, Gx4, TN3 and TN4)Speed (see notefollowing table)

TNx 39.2 lps at 6 lpi, 52 lps at 8 lpi;Journal Station - 35 lps at 8 lpi

Gxx effective print speed depends on fiscal regulations

4.3 lps

Paper Width For all SureMark printers: 80 mm (3.15 in)Print Width For all SureMark printers: 34 characters at 12 cpi,

44 characters at 15 cpi,48 characters at 17 cpi

37 characters at 12 cpi,47 characters at 15 cpi,

Pitch For all SureMark printers: 12, 15, 17 cpi 12, 15, 17 cpi

Notes:1. For Models Gxx, print speed is determined by country-specific microcode and

may be less than the speeds for models TNx.2. Application programs can limit print speed depending on functions selected.3. In order to conserve power, all SureMark printers reduce their throughput when

printing high print densities, such as logo messages or full black lines. Becausethese types of print messages are used on a limited basis, the overallperformance when printing a customer receipt is not noticeably affected.The reduced print speed is based on the number of print dots that are turned onfor a given print line, which is defined as dot utilization. Dot utilization is typicallylow for normal character printing and up to 100% for full black line printing. TheSureMark printer operates at 52 lps at low dot utilization, and at slower speedsas the dot utilization increases.

Copyright Toshiba Global Commerce Solutions, Inc. 2013 B-1

Table B-2. Sound Characteristics

Type Description

LwAd LpAm mOperating(bels)

Idling (bels) Operating(dB)

Idling (dB) Operating(dB)

Idling (dB)

SureMark3StationPrinters

Printer 5.7 N/A 61.5 N/A 47 N/A

Notes:

LwAd The declared upper limit of the sound power level for a random sample ofmachines.

LpAm The mean value of the A-weighted sound pressure levels at the operatorposition (if any) for a random sample of machines.

mThe mean value of the A-weighted sound pressure levels at the one-meter(bystander) positions for a random sample of machines.

N/A Indicates not applicable.

All measurements were made in accordance with ISO 7779 and reported inconformance with ISO 9296.

Memory units (models TNx)Random access memory (RAM) is used for storing the image data for the thermalprinthead and program code. It is also used for storing incoming data from thecommunication port.

For TNx model printers, flash memory is used for many purposes, including:v Character set storage (80 KB)v Personalized message storage (8 KB)v Logo or APA message storage (64 KB)v Program code and resident character sets (256 KB)

Personalized messages are those messages that are printed on each receipt in aPOS environment. Storing these messages in the flash memory greatly reduces thedata transmission time to the printer and the processing time of that data by themicroprocessor. This is also true of graphics or APA messages, which require asignificant amount of transmission and processing time.

Immediate commandsThe SureMark printer has 16 KB of memory on Models TNx to store incomingcommands and data.

Most commands will be received and then executed sequentially. However, severalcommands execute immediately upon receipt. These commands are:v Download Graphicsv Predefine Messagesv Download User-Defined Charactersv Extended Address Command-Request Printer IDv Real-Time Requests

B-2 4610 SureMark Three Station Printer: User's Guide

Cash drawer connector pin assignments (models TNx, GBx, GDx, GFx,and GGx)

Models TNx, GBx, GDx, GFx, and GGx SureMark printers have a single cashdrawer connector. This connector can drive either a single cash drawer (using eitherthe short Cash Drawer Cable or the Long Cash Drawer Cable) or two cash drawersusing a special cable. The connector also provides a status line which indicates ifone of the cash drawers is open.

Drive voltage for each cash drawer solenoid is 24 V dc at a current of 1 ampere.

Connector pins are assigned as follows:Pin Signal1 Not Connected2 Solenoid 1 Driver3 Cash Drawer Status4 +24 V dc5 Solenoid 2 Driver6 Ground

The cash drawer solenoids should be connected between pins 4 and 2 for cashdrawer 1 and between pins 4 and 5 for cash drawer 2. A "Y" cable is required tobring out all the appropriate lines to attach the two units.

The cash drawer status line has a 10k resistor pull-up connected to the +5 V dc.

Note: The drawer sensor should switch pin 6 to pin 3 when the drawer is open.

RS-232 connector pin assignments Models TNxModel TNx SureMark printers contain a 9-pin D-shell connector port for RS-232communication. This port is on the interface card and is accessible under the printerwithout removing the printer covers. The connector has the following pin functions:Pin Signal1 Not connected2 Transmit3 Receive4 DTR (Not connected on 3-wire cable)5 Signal ground6 DSR (Not connected on 3-wire cable)7 Not connected8 Not connected9 Not connected

See Features available for the 4610 Three-Station printer on page 1-4 for thecable part number.

RS-232 parameters for Models TNxProtocol DTR/DSR mode or XON/XOFF mode. Dip switch selectable.Baud rate 9600 or 19,200, selectable by DIP switchStart 1 bitData 8 bitsParity NoneStop 1 bit

Appendix B. Technical information B-3

|||||||

Table B-3. 9-pin to 9-pin RS-232 Connector LayoutSystem Description Printer DescriptionPin 2 - Rx (input) Pin 2- Tx (Output)Pin 3 - Tx (Output) Pin 3 - Rx (Input)Pin 4 - DTR (Output) Pin 4 - DTR (Input)Pin 5 - Gnd Pin 5 - GndPin 6 - DSR (Input) Pin 6 - DSR (Output)Pin 8 - CTS (Input) Pin 6 - DSR (Output)

Code page definitionsThe SureMark printer Models TNx have a resident character set that supports thesecode pages:v Genericv 437 (US)v 858 (International)v 860 (Portuguese)v 863 (Canadian French)v 865 (Norwegian)

Four user-defined character sets for thermal printing and two character sets forimpact printing can be downloaded, if desired, using the 4610 Installation UtilityDiskette. See Resources on the internet on page 1-12 for more information.

For Models Gxx, the character set is controlled by the fiscal module and cannot bemodified by the user.

Refer to the country-specific programming guide.


Generic code pageThe following code page information refers to the model TNx non-fiscal printers.

Pt

Figure B-1. Printer's Resident Character Set - Generic Code Page


Code page 437

Figure B-2. Code Page 437


Code page 858

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Code page 860



Code page 863



Code page 865

Character fontsThis section describes font capabilities.

Thermal printing fontThere are three font sizes for the resident character set on models TN3 and TN4:v Font A is 10 dots (wide) 20 dots (high) with the last 2-dot row used for

descenders (1.25-mm 2.5-mm character height including descenders, 1.25 mm 2.25 mm excluding descenders).

v Font B is 12 dots (wide) 24 dots (high) with the last 2-dot row used fordescenders (1.5-mm 3.0-mm character height including descenders, 1.5 mm 2.75 mm excluding descenders).

The number of characters printed per inch depends on the character size, theinter-character spacing, and the chosen font. For example:v 17 cpi 10-dot wide character + 2-dot space (font A) 48 characters per linev 15 cpi 10-dot wide character + 3-dot space (font A) 44 characters per linev 12 cpi 12-dot wide character + 5-dot space (font B) 34 characters per line

You can choose the character size of four user-defined character sets (code pages)or two proportional fonts. The parameter ranges for user-defined character sets are:v 8 dot width 16v 16 dot height 32 (must be a multiple of 2)



The parameter ranges for characters in proportional fonts are:v 8 dot width 32v 8 dot height 32Notes:1. Any of the thermal printing fonts can be scaled up to eight times the defined

width and eight times the defined height. The scaling factor for the width doesnot have to equal the scaling factor for the height. For example, you couldspecify twice the width and five times the height.

2. For paper that has a width of 80 mm, the cash receipt print line is 72 mm (2.83in) long. There are 576 dots per line and 203 dots per inch.

Impact printing fontsThe resident character set has a font of 7 half-dots (wide) 9 dots (high). There areno descenders.v Font A prints 150 half-dots per inch = resident character size is 1.2 mm 2 mmv Font B prints 120 half-dots per inch = resident character size is 1.5 mm 2 mm

The number of characters printed per inch depends on the character size, theinter-character spacing, and the chosen font. For example:v 17 cpi font A with 7 half-dot-wide characters + 2 half-dot spaces 52

characters per linev 15 cpi font A with 7 half-dot-wide characters + 3 half-dot spaces 47

characters per linev 12 cpi font B with 7 half-dot-wide characters + 3 half-dot spaces 37

characters per line

You can choose the character size of the two user-defined character sets (codepages) within the following parameters:v 4 half-dot width 16v 4 dot height 16Notes:1. Any of the impact printing fonts can be printed double-wide, double-high, or both

double-wide and double-high unless the dot height is more than 9. For betterprint quality with double-high characters, set the printer to unidirectional printmode.

2. User-defined characters greater than 9 dots high cannot be printed in landscapemode.

3. The portrait document print line is 80.35 mm (3.16 in) long. There are 474half-dots per line for font A, and 379 half-dots per line for font B. The landscapeprint line depends on the size of the document inserted.

4. You can print in two densities on the impact printer: 120 half-dots per inch or150 half-dots per inch. Refer to the description of bits 0 and 1 in "Set PrintMode" for information about changing the density.


Appendix C. NoticesThis information was developed for products and services offered in the U.S.A.

Toshiba Global Commerce Solutions may not offer the products, services, orfeatures discussed in this document in other countries. Consult your local ToshibaGlobal Commerce Solutions representative for information on the products andservices currently available in your area. Any reference to a Toshiba GlobalCommerce Solutions product, program, or service is not intended to state or implythat only that Toshiba Global Commerce Solutions product, program, or service maybe used. Any functionally equivalent product, program, or service that does notinfringe any Toshiba Global Commerce Solutions intellectual property right may beused instead. However, it is the user's responsibility to evaluate and verify theoperation of any non-Toshiba Global Commerce Solutions product, program, orservice.

Toshiba Global Commerce Solutions may have patents or pending patentapplications covering the subject matter in this document. The furnishing of thisdocument does not give you any license to these patents. You can send licenseinquiries, in writing, to:Toshiba Global Commerce SolutionsAttn: General Counsel3039 E. Cornwallis RdRTP, NC 27709

The following paragraph does not apply to the United Kingdom or any other countrywhere such provisions are inconsistent with local law: TOSHIBA GLOBALCOMMERCE SOLUTIONS PROVIDES THIS PUBLICATION "AS IS" WITHOUTWARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUTNOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Some statesdo not allow disclaimer of express or implied warranties in certain transactions,therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors.Changes are periodically made to the information herein; these changes will beincorporated in new editions of the publication. Toshiba Global Commerce Solutionsmay make improvements and/or changes in the product(s) and/or program(s)described in this publication at any time without notice.

Toshiba Global Commerce Solutions may use or distribute any of the informationyou supply in any way it believes appropriate without incurring any obligation toyou.

Any references in this information to non-Toshiba Global Commerce Solutions Websites are provided for convenience only and do not in any manner serve as anendorsement of those Web sites. The materials at those Web sites are not part ofthe materials for this Toshiba Global Commerce Solutions product and use of thoseWeb sites is at your own risk.

Information concerning non-Toshiba Global Commerce Solutions products wasobtained from the suppliers of those products, their published announcements orother publicly available sources. Toshiba Global Commerce Solutions has not testedthose products and cannot confirm the accuracy of performance, compatibility or

Copyright Toshiba Global Commerce Solutions, Inc. 2013 C-1

any other claims related to non-Toshiba Global Commerce Solutions products.Questions on the capabilities of non-Toshiba Global Commerce Solutions productsshould be addressed to the suppliers of those products.

This information is for planning purposes only. The information herein is subject tochange before the products described become available.

C-2 4610 SureMark Three Station Printer: User's Guide

Telecommunication regulatory statementThis product is not intended to be connected directly or indirectly by any meanswhatsoever to interfaces of public telecommunications networks, nor is it intendedto be used in a public services network.

Electronic Emission NoticesWhen you attach a monitor to the equipment, you must use the designated monitorcable and any interference suppression devices that are supplied with the monitor.

Federal Communications Commission (FCC) StatementThis equipment has been tested and found to comply with the limits for a Class Adigital device, pursuant to Part 15 of the FCC Rules. These limits are designed toprovide reasonable protection against harmful interference when the equipment isoperated in a commercial environment. This equipment generates, uses, and canradiate radio frequency energy and, if not installed and used in accordance with theinstruction manual, may cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmfulinterference, in which case the user will be required to correct the interference athis own expense.

Properly shielded and grounded cables and connectors must be used in order tomeet FCC emission limits. Toshiba Global Commerce Solutions is not responsiblefor any radio or television interference caused by using other than recommendedcables and connectors or by unauthorized changes or modifications to thisequipment. Unauthorized changes or modifications could void the user's authority tooperate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to thefollowing two conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interference that

may cause undesired operation.

Industry Canada Class A Emission Compliance statementThis Class A digital apparatus complies with Canadian ICES-003.

Avis de conformit la rglementation d'Industrie CanadaCet appareil numrique de la classe A est conforme la norme NMB-003 duCanada.

Australia and New Zealand Class A StatementAttention: This is a Class A product. In a domestic environment this product maycause radio interference, in which case the user may be required to take adequatemeasures.

European Union Electromagnetic Compatibility (EMC) DirectiveConformance Statement

This product is in conformity with the protection requirements of EU CouncilDirective 2004/108/EC on the approximation of the laws of the Member Statesrelating to electromagnetic compatibility. Toshiba Global Commerce Solutions

Appendix C. Notices C-3

cannot accept responsibility for any failure to satisfy the protection requirementsresulting from a non-recommended modification of the product, including the fittingof non-Toshiba Global Commerce Solutions option cards.

This product has been tested and found to comply with the limits for Class AInformation Technology Equipment according to CISPR 22/European Standard EN55022. The limits for Class A equipment were derived for commercial and industrialenvironments to provide reasonable protection against interference with licensedcommunication equipment.

Attention: This is a Class A product. In a domestic environment this product maycause radio interference in which case the user may be required to take adequatemeasures.

Responsible manufacturer:Toshiba Global Commerce Solutions3039 Cornwallis RoadBuilding 307Research Triangle Park, North Carolina 27709United States of America

European Community contact:Toshiba Global Commerce SolutionsBrand Manager - Europe, Middle East & Africa3 NEW SQUARE, FELTHAM, TW14 8HB Great BritainBuilding: | Floor: NA | Office: MOBILETel: 44-7967-275819e-mail: [email protected]

Germany Class A StatementDeutschsprachiger EU Hinweis: Hinweis fr Gerte der Klasse A EU-Richtliniezur Elektromagnetischen Vertrglichkeit

Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EGzur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertrglichkeitin den EU-Mitgliedsstaaten und hlt die Grenzwerte der EN 55022 Klasse A ein.

Um dieses sicherzustellen, sind die Gerte wie in den Handbchern beschrieben zuinstallieren und zu betreiben. Des Weiteren drfen auch nur von der Toshiba GlobalCommerce Solutions empfohlene Kabel angeschlossen werden. Toshiba GlobalCommerce Solutions bernimmt keine Verantwortung fr die Einhaltung derSchutzanforderungen, wenn das Produkt ohne Zustimmung der Toshiba GlobalCommerce Solutions verndert bzw. wenn Erweiterungskomponenten vonFremdherstellern ohne Empfehlung der Toshiba Global Commerce Solutionsgesteckt/eingebaut werden.

EN 55022 Klasse A Gerte mssen mit folgendem Warnhinweis versehen werden:Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann imWohnbereich Funk-Strungen verursachen; in diesem Fall kann vom Betreiberverlangt werden, angemessene Manahmen zu ergreifen und dafr aufzukommen.


Deutschland: Einhaltung des Gesetzes ber die elektromagnetischeVertrglichkeit von Gerten

Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertrglichkeitvon Gerten (EMVG). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG inder Bundesrepublik Deutschland.

Zulassungsbescheinigung laut dem Deutschen Gesetz ber dieelektromagnetische Vertrglichkeit von Gerten (EMVG) (bzw. der EMC EGRichtlinie 2004/108/EG) fr Gerte der Klasse A

Dieses Gert ist berechtigt, in bereinstimmung mit dem Deutschen EMVG dasEG-Konformittszeichen - CE - zu fhren.

Verantwortlich fr die Einhaltung der EMV Vorschriften ist der Hersteller:Toshiba Global Commerce Solutions3039 Cornwallis RoadBuilding 307Research Triangle Park, North Carolina 27709United States of America

Der verantwortliche Ansprechpartner des Herstellers in der EU ist:Toshiba Global Commerce SolutionsBrand Manager - Europe, Middle East & Africa3 NEW SQUARE, FELTHAM, TW14 8HB Great BritainBuilding: | Floor: NA | Office: MOBILETel: 44-7967-275819e-mail: [email protected]

Generelle Informationen:

Das Gert erfllt die Schutzanforderungen nach EN 55024 und EN 55022Klasse A.

Japan Voluntary Control Council for Interference Class A statementAttention: This is a Class A product based on the standard of the VoluntaryControl Council for Interference (VCCI). If this equipment is used in a domesticenvironment, radio interference may occur, in which case, the user may be requiredto take corrective actions.

Japan Electronics and Information Technology Industries Association(JEITA) statement

Appendix C. Notices C-5

Japan Electronics and Information Technology Industries Association (JEITA)Confirmed Harmonics Guidelines with Modifications (products greater than 20 A perphase)

Korean communications statementPlease note that this device has been approved for business purposes with regardto electromagnetic interference (Type A). If you find this is not suitable for your use,you may exchange it for a non-business purpose one.

Russian Electromagnetic Interference (EMI) Class A statement

People's Republic of China Class A electronic emission StatementAttention: This is a Class A product. In a domestic environment this product maycause radio interference, in which case the user may be required to take adequatemeasures.

Taiwan Class A compliance statement


European Community (EC) Mark of Conformity StatementThis product is in conformity with the protection requirements of EC CouncilDirective 89/336/EEC on the approximation of the laws of the Member Statesrelating to electromagnetic compatibility. Toshiba Global Commerce Solutionscannot accept responsibility for any failure to satisfy the protection requirementsresulting from a non-recommended modification of the product, including the fittingof non-Toshiba Global Commerce Solutions option cards.

This product has been tested and found to comply with the limits for Class AInformation Technology Equipment according to CISPR 22 / European Standard EN55022. The limits for Class A equipment were derived for commercial and industrialenvironments to provide reasonable protection against interference with licensedcommunication equipment.

Warning: This is a Class A product. In a domestic environment this product maycause radio interference, in which case the user may be required to take adequatemeasures.

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