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PRIVATE AND CONFIDENTIAL THE ROYAL COLLEGE OF SURGEONS OF ENGLAND INVITED REVIEW MECHANISM A SERVICE REVIEW REPORT ON BEHALF OF: THE ROYAL COLLEGE OF SURGEONS OF ENGLAND 3543 LINCOLN’S INN FIELDS, LONDON WC2A 3PE THE ASSOCIATION OF SURGEONS OF GREAT BRITAIN AND IRELAND 3543 LINCOLN’S INN FIELDS, LONDON WC2A 3PE REPORT ON THE GENERAL SURGICAL DEPARTMENT AT THE HORTON GENERAL HOSPITAL OXFORD UNIVERSITY HOSPITALS NHS TRUST 1314 SEPTEMBER 2012 REVIEWERS: MR RICHARD CHARNLEY FRCS, THE ROYAL COLLEGE OF SURGEONS OF ENGLAND MR GILES TOOGOOD FRCS, THE ASSOCIATION OF SURGEONS OF GREAT BRITAIN AND IRELAND MS MARY PORTER, LAY REVIEWER
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    PRIVATE  AND  CONFIDENTIAL    

           

    THE  ROYAL  COLLEGE  OF  SURGEONS  OF  ENGLAND    

    INVITED  REVIEW  MECHANISM      

    A  SERVICE  REVIEW  REPORT  ON  BEHALF  OF:-‐    

    THE  ROYAL  COLLEGE  OF  SURGEONS  OF  ENGLAND  35-‐43  LINCOLN’S  INN  FIELDS,  LONDON  WC2A  3PE  

     THE  ASSOCIATION  OF  SURGEONS  OF  GREAT  BRITAIN  AND  IRELAND  

    35-‐43  LINCOLN’S  INN  FIELDS,  LONDON  WC2A  3PE      

    REPORT  ON  THE  GENERAL  SURGICAL  DEPARTMENT  AT  THE  HORTON  GENERAL  HOSPITAL    

    OXFORD  UNIVERSITY  HOSPITALS  NHS  TRUST    

    13-‐14  SEPTEMBER  2012    

    REVIEWERS:    

    MR  RICHARD  CHARNLEY  FRCS,  THE  ROYAL  COLLEGE  OF  SURGEONS  OF  ENGLAND    

    MR  GILES  TOOGOOD  FRCS,  THE  ASSOCIATION  OF  SURGEONS  OF  GREAT  BRITAIN  AND  IRELAND    

    MS  MARY  PORTER,  LAY  REVIEWER    

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    Registered  Charity  No  212  808     2  

     

    Acknowledgements    The  reviewers  would  like  to  thank  the  Horton  General  Hospital  for  the  assistance  given  to  them  during  the  course  of  the  review  and  in  particular:-‐    Mrs  Robinson  and  Mr  Maynard    Contents       Acknowledgements..................................................................................................................2     List  of  Appendices ....................................................................................................................2  1. Background  to  the  review ........................................................................................................3  2. Terms  of  reference  for  the  review ...........................................................................................3  3. Details  of  surgical  team  being  reviewed ..................................................................................4  4. Royal  College  Review  team ......................................................................................................6  5. Visit  timetable ..........................................................................................................................6  6. Documents  reviewed  as  part  of  the  Invited  Review  visit .........................................................7  7. Information  reviewed  that  supports  the  conclusions  reached ................................................8  7.1   Interviews  with  staff  at  the  Trust  and  information  from  other  documentation  reviewed......8  7.2   Review  of  patient  notes .........................................................................................................20  8.   Conclusions ............................................................................................................................27  9.   Recommendations .................................................................................................................30  9.1   Recommendations  for  the  surgical  service  being  reviewed ..................................................30  10.   Signature  of  Reviewers ..........................................................................................................33  11.   Appendices  to  the  Report ......................................................................................................34      List  of  Appendices    Appendix  1  –  Brief  biographical  background  of  the  reviewers  Appendix  2  –  Comments  relating  to  an  individual  surgeon’s  practice        

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    Registered  Charity  No  212  808     3  

     

    1. Background  to  the  review    Please   note   that   the   description   in   section   1   of   this   report   of   the   circumstances   leading   to   this  review  being  requested  is  based  on  information  that  was  provided  to  the  Royal  College  of  Surgeons  (RCS)   by   the   Trust  when   they   completed   the   RCS’   service   review   request   pro-‐forma.     It   does   not  represent  the  view  of  the  RCS  or  its  reviewers  on  these  circumstances    On   15th   April   2012,  Mr   Nick  Maynard,   Consultant   Surgeon   and   Clinical   Director   of   Surgery   at   the  Oxford  University  Hospitals  Trust  wrote  to  the  Chairman  of  the  Invited  Review  Mechanism  (IRM)  to  request   an   invited   service   review   of   the   Trust’s   general   surgery   service,   in   particular   the   service  relating  to  gall  bladder  disease  at  the  Horton  General  Hospital.    This  request  was  considered  by  the  Chair  of  the  RCS  Invited  Review  Mechanism  and  a  representative  of  the  Association  of  Surgeons  of  Great  Britain  and  Ireland  and  it  was  agreed  that  an  invited  service  review  would  take  place.    A  review  team  was  appointed  and  an  invited  review  visit  was  held  on  13th  and  14th  September  2012.    The  request  for  the  review  was  a  result  of  the  Trust  receiving  a  letter  from  a  GP  expressing  concerns  about   the   outcomes   from   the   laparoscopic   cholecystectomies   (LCs)   performed   at   the   Horton  General  Hospital  (HGH  or  the  Horton).    This  led  to  an  internal  audit  which  revealed  poor  outcomes.    Pending   the   invited   review   outcome,   all   surgery   for   acute   gallbladder   disease   ceased   at   the   HGH  with  all  patients  requiring  such  surgery  being  transferred  to  Oxford.    2. Terms  of  reference  for  the  review    The   following   terms   of   reference   for   the   RCS   review  were   agreed   prior   to   the   RCS’s   review   visit  between   the   RCS   and   the   Trust   commissioning   the   review,   and   were   provided   to   the   surgeons  undertaking  gall  bladder  surgery  at  the  Horton  Hospital.    a) To  consider  the  report  of  the  internal  review  of  this  service  by  Mr  Zahir  Soonawalla,  looking  at  

    outcomes  from  laparoscopic  cholecystectomy  between  January  2010  and  September  2011.  

    b) Detailed  analysis  of   the  outcomes   for   each   individual  Consultant   Surgeon   from   laparoscopic  cholecystectomy  at  the  Horton  Hospital,  Banbury  from  Jan  1st  2010  to  the  present  –  for  both  elective  and  emergency  admissions.  

    c) To   review   the   pathways   for   the   management   of   gallstone   disease   at   the   Horton   Hospital,  Banbury,  for  both  elective  and  emergency  admissions.  

    d) To  make  recommendations  for  the  consideration  of  the  Chief  Executive  and  Medical  Director  of  the  Hospital  as  to:-‐  

    • Whether  there  is  a  basis  for  concern  about  the  laparoscopic  cholecystectomy  service  in  light  of  the  findings  of  the  review  

    • Whether   there   is   a   basis   for   concern   about   the   clinical  work   and   competency   of   any  individual  Consultant  Surgeon  in  the  treatment  of  gallstone  disease  

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    Registered  Charity  No  212  808     4  

    • Whether  the  elective  laparoscopic  cholecystectomy  workload  should  be  restricted  to  a  smaller  number  of  surgeons  than  at  present  

    • Whether   urgent/emergency   laparoscopic   cholecystectomies   should   be   carried   out   at  the  Horton  Hospital,  or  whether  they  should  be  all  done  in  Oxford.  

     3. Details  of  surgical  team  being  reviewed    Oxford  University  Hospitals  (OUH)  is  one  of  the  largest  NHS  teaching  Trusts  in  the  UK.    The  Trust  is  made  up  of  four  hospitals  –  the  John  Radcliffe  Hospital  (which  also  includes  the  Children’s  Hospital  and  West  Wing),  Churchill  Hospital  and   the  Nuffield  Orthopaedic  Centre,  all   located   in  Oxford  and  the  Horton  General  Hospital  in  Banbury  in  the  north  of  Oxfordshire.    OUH   provides   a   wide   range   of   clinical   services,   specialist   services,   (including   cardiac,   cancer,  musculoskeletal  and  neurological  rehabilitation)  medical  education,  training  and  research.    In   2011/12   there   were   727,448   outpatient   appointments   in   the   Trust’s   hospitals,   and   22,505  inpatient  admissions,  they  also  delivered  9,041  babies.    The  Trust  employs  around  11,000  people  and  its  turnover  in  2011/12  was  £788  million.    The  Horton  General  Hospital   in  Banbury  serves  the  growing  population  in  the  north  of  Oxfordshire  and  surrounding  areas.    It  has  both  inpatient  and  day  case  beds  and  also  provides  outpatient  clinics,  and  is  an  acute  general  hospital  providing  a  wide  range  of  services,  including:    

    • Emergency  department  (with  an  emergency  admission  unit)  • General  surgery  • Acute  general  medicine  • Trauma  and  orthopaedics  • Obstetrics  and  gynaecology  • Paediatrics  • Critical  care/coronary  care  unit  (used  flexibly  for  intensive  care)  • Cancer  resource  centre.  

     The   majority   of   these   services   have   inpatient   beds   and   outpatient   clinics,   with   the   outpatient  department  running  clinics  with  visiting  consultants  from  Oxford  in  dermatology,  neurology,  physical  medicine,  rheumatology,  ophthalmology,  radiotherapy,  oral  surgery  and  paediatric  cardiology.    Acute  general  medicine  also  includes  a  short-‐stay  admissions  ward,  an  emergency  assessment  unit,  a  day  hospital  as  part  of  specialised  elderly  care  rehabilitation  services  and  a  cardiology  service.    Other   clinical   services   include   renal   dialysis,   physiotherapy,   occupational   therapy,   dietetics,  radiology  and  pathology.    The  radiology  service  includes  a  managed  mobile  MRI  and  a  breast  cancer  screening  unit.    Currently,  there  are  also  four  main  operating  theatres  and  a  large  day-‐case  unit.    On  the  Horton  General  Hospital  site  emergency  patients  are  assessed  in  the  Emergency  Department.    Inpatient  care  is  provided  on  E  ward,  a  dedicated  surgical  ward.  

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    Registered  Charity  No  212  808     5  

     The  Day  Case  Unit  at  the  Horton  General  Hospital  is  a  small  unit  which  shares  an  area  within  E  ward.    Patients  undergoing  elective   laparoscopic  cholecystectomy  are  assessed   in  the  outpatient  clinic  for  suitability   for   case   surgery   and   if   suitable   are   admitted   to   the   Day   Case   Unit   early   on   the   day   of  surgery.    Day   case   surgery   is   performed  early   in   the  day.   Those  patients  who  are  planned   to   stay  overnight  are  accommodated  on  E  ward.    The  unit  treats  up  to  30  patients  each  day.    Most  of  the  patients  go  home  on  the  same  day,  providing  it  is  safe  for  them  to  do  so.    The  types  of  surgery  undertaken  include:    

    • General  surgery  • Vascular  surgery  • Urology  • Plastic  surgery  • Minor  trauma  • Orthopaedics  • Radiology  • Cataract  surgery  

     The  general  surgery  service  has  the  support  of:    

    • 1  SpR  (Specialist  Registrars)  • 5  CT1s  (Core  trainee  1)  • 6  F1s  (Foundation  Year  1)  

     There  are  presently  5  consultant  general  surgeons  based  at  the  HGH,  all  of  whom  provide  an  on  call  service:    Mr  Griffiths  (general  and  breast)  who  does  not  perform  laparoscopic  cholecystectomies  Mr  Dehalvi  (general  and  breast)  who  does  perform  laparoscopic  cholecystectomies  Mr  Mihai  (general  and  endocrine)  who  does  perform  laparoscopic  cholecystectomies  Mr  McCulloch  (general  and  upper  GI)  who  does  perform  laparoscopic  cholecystectomies  Mr  Al  Zein  (general  and  upper  GI)  who  does  perform  laparoscopic  cholecystectomies    Mr  Marshall   (general  and  upper  GI)   is  an  Oxford  based  consultant  who  regularly  performs  elective  lists   at   the   Horton.     Additionally   other   Oxford   consultants   (Mr   Sgromo   and   Mr   Soonawalla)  occasionally  cover  vacant  lists  at  the  Horton  on  demand.    It  was  reported  during  the  interviews  that  annually,  approximately  200  gall  bladder  procedures  were  undertaken   at   the   HGH   and   approximately   5-‐600   undertaken   at   the   John   Radcliffe   Hospital   in  Oxford.    1Information  taken  from  Oxford  University  Hospitals  Trust  website:  http://www.ouh.nhs.uk  

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    Registered  Charity  No  212  808     7  

     

    6. Documents  reviewed  as  part  of  the  Invited  Review  visit    

    • Organisational  structure  • Clinical  management  structure  –  configuration  of  clinical  services  • Division  and  service  information  • Clinical  staff  (Surgery)  –  Horton  Hospital  • General  surgery  rota  • Guidelines  for  anaesthesia  for  day  case  laparoscopic  cholecystectomy  • Laparoscopic  cholecystectomy  traffic  light  scoring  tool  • Letter  to  Bob  Marshall  and  Zahir  Soonawalla  from  Mr  Maynard  regarding  concerns  at  HGH  

    dated  26  July  2011  • Surgery  for  gallstone  disease  at  the  HGH  –  Audit  and  recommendations  (Mr  Soonawalla)  • CVs  and  appraisals  for  consultant  surgeons:  

    o Mr  Najam  Dehalvi  o Mr  Radu  Mihai  o Mr  AlZein  o Mr  McCulloch  o Mr  Marshall  

    • Job  plans  for:  o Mr  Radu  Mihai  o Mr  AlZein  o Mr  McCulloch  o Mr  Marshall  

    • Mr  Dehalvi  –   Laparoscopic   cholecystectomy  activity  and  outcomes  –   January  2010   to   June  2012  

    • Mr  Mihai  –  Laparoscopic  log  book  –  January  2012  to  June  2012  • Mr  AlZein  –  Laparoscopic  procedures  performed  –  January  2012  to  June  2012  • Mr  Marshall  –  Cholecystectomy  data  1  January  2012  to  4  September  2012  • Mr   McCulloch   –   Audit   of   Cholecystectomy   activity   at   Horton   between   June   2010   and  

    September  2011  • Cholecystectomy  data  for  admissions  between  January  2009  to  September  2011  • Morbidity  and  Mortality  Audit  Meeting  minutes   from  10  June  2012  to  1  April  2011  and  12  

    April  2012  • Statement  from  consultants,  summary  of  concerns  raised  over  the  external  review  process,  -‐  

    provided  at  interview    Prior   to   the   review   visit,   the   Trust   indicated   that   as  Mr   Abdul   AlZein   Consultant   Surgeon,   Horton  General  Hospital,  was  unable  to  attend  the  interviews  the  review  team  would  be  presented  with  a  written  submission  from  him.    This  was  not  available  during  the  visit  and  when  followed  up  after  the  visit  the  review  team  were  informed  by  email  that  this  would  not  be  provided.  

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    Registered  Charity  No  212  808     8  

     

    7. Information  reviewed  that  supports  the  conclusions  reached  7.1 Interviews  with  staff  at  the  Trust  and  information  from  other  documentation  reviewed    The   following   information   represents   a   summary   of   the   information   gathered   by   the   reviewers  during  the  interviews  held  during  the  service  review  visit  and  is  organised  in  themes  under  each  of  the   headings   of   the   terms   of   reference   for   the   review.     The   information   presented   reflects   the  viewpoints  of   those   individual  staff  members  being   interviewed;   it  does  not  necessarily   reflect   the  views  of  the  RCS  or  its  reviewers  on  these  circumstances.    Terms  of  reference  heading  one:  To  consider  the  report  of  the  internal  review  of  this  service  by  Mr  Zahir   Soonawalla,   looking   at   outcomes   from   laparoscopic   cholecystectomy   between   January   2010  and  September  2011.    The  reviewers  considered  the  audit  report  undertaken  by  Mr  Soonawalla.    Two  versions  of  the  audit  report  were   provided   to   the   review   team.    One  was   a   draft   for   consultation  which  was   dated   29  September  2011  and  the  other  was  undated  but  appeared  to  be  the  final  version.    It  appeared  that  the  interviewees  whose  practice  was  reviewed,  with  whom  the  audit  was  discussed,  had  only  seen  the  latter  version.    They  appeared  not  to  have  seen  the  fuller  draft  version  that  the  review  team  had  been   provided   with.     This   contained   specific   individual   data   including   the   data   table   entitled  ‘numbers  by   consultant’   or   the   table   relating   to   complications  by   consultant.     This  was  not   in   the  version   they   saw,   but   the   review   team   were   not   aware   of   this   when   discussing   the   details   with  interviewees.    The  data  analysed  in  the  audit  was  for  the  period  1st  January  2010  to  12th  September  2011.    During  this   time   period   it   was   reported   that   284   elective   laparoscopic   cholecystectomies,   22   emergency  laparoscopic   cholecystectomies,   and   22   open   cholecystectomies   were   performed.     Of   the   284  patients  who  underwent  elective  surgery,  57  had  previous  admissions  related  to  gallstones.    In  relation  to  individual  surgeons  the  draft  audit  showed:       Status   Elective  

    LC  Emerg    LC  

    Open/  converted  

    Day  cases  

    Readmissions   Long  Postop  stay  (days)  

    AA   Horton   65   9   7   27   6   7,  35  ND   Horton   55   2   4   31   3   9  RM   Horton   51   5   3   27   3    PM   Horton   42   6   8   23   5   6,  41  RM   Oxford,  

    Horton  elective  

    48       27   2   8  

    BS   Oxford   13       5   2    ZS   Oxford   4       2   0    GS   Oxford   3       3   0      

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    Registered  Charity  No  212  808     9  

       Complication  rate  The  report  outlined  the  incidence  of  bile  leakage  following  LCs  stating  that  it  is  expected  to  be  in  the  region  of  0.5-‐1.5%,  bile  duct  injuries  should  occur  in  less  than  0.3%,  and  bowel  injuries  in  less  than  0.1%  of  operations.    The  overall   incidence  of  serious  complications   is  not  expected  to  be  over  2%.    The  report  noted  that  at  the  Horton  with  328  cholecystectomies  performed  in  the  time  period  there  were:    

    • 8  bile  leaks  • 1  bile  duct  injury  • 2  intestinal  complications  

     The   incidence   of   serious   complications   was   noted   to   be   3.35%   at   the   Horton.     The   rate   of  complications  was   2%   for   elective   cases   (6/297)   and  16%   for   emergencies   (5/31).     In   comparison,  there   were   reported   to   be   11   biliary   and   intestinal   complications   at   Oxford   over   the   same   time  period  in  872  cholecystectomies  performed.    This  was  an  incidence  of  1.26%.    Conversion  rate  The   report   noted   that   there  were   22   conversions   during   the   study   period.     Of   these,   9   were   for  emergency   operations   and   13   were   elective   procedures.     The   rate   of   conversion   for   elective  procedures   is   13/(284+3)   =  4.4%.     The   rate  of   conversion   for   emergency  procedures   is   9/(22+9)   =  29%.    The  report  noted  that  the  recommended  conversion  rate  is  less  than  5%  for  elective  cases.    In  Mr  Soonawalla’s  audit  he  states  that  although  historically  the  rate  for  acute  cholecystitis  was  as  high  as  20-‐30%,  it  was  noted  that  with  greater  laparoscopic  experience,  conversion  rates  should  approach  10%  in  the  emergency  setting.    Day  case  rate  The   day   case   rate   for   elective   cholecystectomy   at   the   HGH   was   51%   which   was   higher   than   the  national  average  (33%,  but  lower  than  Oxford  at  (62%).    The  report  noted  that  an  increase  in  the  day  case   rate   to   60%  would   be   achievable   at   the   Horton  with   the   creation   of   dedicated   laparoscopic  cholecystectomy  lists  and  focussed  attention  to  the  service.    Length  of  stay  Of   the   elective   laparoscopic   cholecystectomies   who   stayed   in   hospital,   114   stayed   for   1   day,   13  stayed  for  2  days,  4  stayed  for  3  days,  3  stayed  for  4  days  and  on  each  for  5,  6,  8,  35  and  41  days.    The  length  of  stay  was  reported  to  be  within  the  range  for  the  peer  group  and  no  significant  trends  were  reported  with  respect  to  individual  consultants  for  length  of  stay.    Readmissions  There  were  a  total  of  18  readmissions  within  28  days  of  discharge.    The   incidence  of   readmissions  was   5%   (15/284)   with   elective   and   14%   (3/15   with   emergency   laparoscopic   cholecystectomies.    There  was  no  evident  trend  reported  for  readmissions  by  consultant  and  it  was  reported  that  Horton  was  not  an  outlier  in  comparison  with  national  data.    Management  of  emergency  admissions  with  gallstone  disease  

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    Registered  Charity  No  212  808     10  

    It   was   reported   that   the   present   level   of   activity   indicated   that   most   patients   admitted   as  emergencies   to   the   Horton   with   gallstone   disease   are   being   discharged   home   and   returning   for  elective  surgery.    When  emergency  cholecystectomies  are  performed,  conversion  rates  are  reported  at  over  20%  and  complication  rates  are  high.    The  conversion  and  complication  rates  at  Horton  are  reported  to  be  29%  and  16%  respectively  for  emergency  LCs.    The  audit  report  goes  on  to  state  that  it  is  unlikely  that  the  Trust  will  be  able  to  provide  an  efficient  service  for  acute  gall  bladder  disease  at  the  HGH  on  a  daily  basis.    There  is  however  an  on-‐call  upper  GI   surgeon   at   Oxford   every   day   along   with   facilities   for   endoscopic   retrograde  cholangiopancreatography  (ERCP).    The  findings  were  summarised  in  the  report  as:    1. ‘5  surgeons  regularly  perform  gall  bladder  surgery  at  the  Horton,  average  28-‐43  cases  per  year  

    per  consultant  2. The  complication  rate  is  higher  than  expected,  particularly  for  emergency  cases  3. The   conversion   rate   is   as   expected   for   elective   surgery,   but   higher   than   expected   for  

    emergency  surgery  4. The   day   case   rate   for   elective   surgery   is   51%.     Though   acceptable,   there   is   room   for  

    improvement  5. The   readmission   rate   is   acceptable   and   Horton   is   not   an   outlier   when   compared   to   a   peer  

    group  6. Theatre  list  utilisation  and  cross-‐over  arrangements  are  poor  (evidence  from  managers)  7. Emergency   gall   bladder   surgery   is   the   exception   rather   than   the   norm,   with   less   than   two  

    operations  per  month  (of  approximately  6  emergency  admissions  per  month).’    Summary  of  report’s  recommendations  were:    

    1. ‘Concentrate  elective  gall  bladder  surgery  at  the  Horton  to  fewer  consultant  surgeons  2. Introduce  a  system  of  cross-‐cover  to  improve  efficiency  of  lists  3. Increase  day  case  rates  for  elective  LC  to  over  60%  4. Transfer  emergency  admissions  with  gallstone  disease  for  urgent  management  to  the  on-‐call  

    upper  GI  surgeon  at  Oxford  5. Continue   to   monitor   outcomes   following   this   change,   particularly   with   respect   to   the  

    complication  rates  and  conversion  rates  from  elective  gall  bladder  surgery  6. If   complication  and  conversion   rates  do  not   improve  with   the  above  measures,   consider  a  

    mentored  service  with  increase  cross  site  working.’    It   was   apparent   to   the   review   team   from   the   above   information   there   were   some   significant  concerns   about   the   performance   of   emergency   cholecystectomy   surgery   at   the   Horton   General  Hospital   for   patients   that   were   being   operated   on   by   the   hospital’s   general   surgeons.     Concerns  regarding   the   complication   rate,   the   conversion   rate   in   emergency   LCs   and   how   the   emergency  service  was  being  managed  were  apparent.    Interviewee’s  response  to  Audit    

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    Registered  Charity  No  212  808     12  

     Of  these  9  were  performed  acutely  and  72  as  electives.    1  major   complication  was  noted  and   three  minor  complications.    His   conversion   rate  was  11%   for  acutes  (1/9)  and  2.7%  for  electives  (2/72)    His  readmission  rate  was  1.2%  (1/81)    This   data   indicates   that  Mr   Dehalvi   is   operating   within   the   normal   range   of   expected   outcomes,  although  it  is  noted  that  his  conversion  rate  is  slightly  higher  than  expected.    However,  this  needs  to  take   account   of   the   low   numbers   of   LCs   performed   by   him   each   year   and   particularly   the   low  number  of  acute  procedures  in  the  data  provided.    Mr  AlZein    Mr  AlZein  is  a  consultant  general  surgeon  and  describes  his  specialty  as  laparoscopic  general  surgery  and  upper  gastrointestinal  surgery.    For   the  period  covering  1   January  2012   to   June  2012  Mr  AlZein  undertook  a   total  of  145  LCs,  133  elective   and  12  emergencies.     There  were  no   reported   complications.     5   cases  were   converted   to  open  procedures  and  the  following  reasons  were  listed:    

    • 2  due  to  cholecyst-‐colonic  fistula  • 2  due  to  massive  adhesions  (previous  laparotomies)  • 1  due  to  anaesthetic  reasons  (unable  to  tolerate  CO2  pressure)  

     3  patients  in  total  were  readmitted  following  LC  procedures:    

    • 1  was  returned  with  right  upper  quadrant  pain  (managed  conservatively)  • 2  patients  were  returned  with  retained  CBD  stones  (underwent  ERCP)  

     Day  case  procedures  for  Mr  AlZein  were  reported  on  average  to  achieve  70%.    Mr  AlZein’s  submitted  data  shows  that  he  undertakes  a   large  number  of  LC  procedures  and  comes  second   after   Mr   Marshall   in   terms   of   numbers   performed.     He   reports   that   he   has   had   no  complications  in  performing  these  procedures  and  Mr  Soonawalla’s  draft  audit  did  not  list  any  under  his  name  either.    His  reported  day  case  procedures  rate  was  higher  than  the  average  for  Horton  (51%)  and  well  above  the  60%  figures  suggested  in  Mr  Soonawalla’s  audit  report  that  the  Horton  should  aspire  to.    Mr  Marshall    Mr  Marshall  is  an  upper  GI  surgeon.    2010  Mr  Marshall  performed  83  LCs  (15  with  intraoperative  cholangiography  and  23  emergency)  

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    Registered  Charity  No  212  808     16  

    Consultants  can  call  and  discuss  their  needs  individually  to  arrange  these  scans  urgently  if  required  the  team  heard  that  this  does  not  always  happen.    However,  difficulties  arise  when  consultants  are  not  available  and  the  responsibility  lands  on  the  junior  doctors  to  arrange  these  scans.    Transfers  to  Oxford  for  emergency  laparascopic  cholecystectomies    Since   the   audit   report   written   by  Mr   Soonawalla,   emergency   (hot   lap   choles)   are   required   to   be  transferred  to  Oxford,  and  no  emergency  LCs  are  performed  at  the  Horton.    The  process   for   transferring  patients   from  Horton  Hospital   to  Oxford  was  described  as   “awful”  by  interviewees  and   the  majority  of   them  said   they  had  problems  with   this  part  of   the  service.    One  consultant  who  was  based  in  Oxford  said  that  he  would  personally  call  colleagues  in  Oxford  when  he  needed  them  and  even  then  he  found  it  difficult.    Interviewees  reported  a  problem  with  transferring  patients  to  Oxford  in  emergencies  and  there  was  a  sense  that   junior  medical  staff  at  Oxford  were  not  very  helpful  when  asked  to  take  these.    Some  interviewees   reported   difficulties   if   the   junior   doctors   were   tasked   with   requesting   a   transfer   to  Oxford,  with  the  feeling  that  this  should  be  done  by  consultants.    It  was  reported  that  patients  were  sometimes  sent  to  triage  without  a  bed  being  available  and  there  was  sometimes  a   long  wait   for   ‘hot  choles’  with  the   longest  wait  being  reported  as  8  days.     It  was  reported  that  there  were  no  beds  for  patients  whose  care  needed  to  be  escalated  at  the  Horton  and  that   there  were   10-‐20   escalation   beds   each   day   in  Oxford   but   it  was   the   consultants’   decision   in  Oxford  as   to  which  patients  would  be  allocated  a  bed.     Some   reports   indicated   that  patients  may  need  to  wait  a  few  days  before  being  transferred  and  there  was  suggestion  that  delays  in  transfers  can  occur  if  a  patient  is  admitted  to  Horton  but  needs  a  transfer  to  Oxford  on  the  grounds  that  they  already  have  a  bed.    During  the  interviews  it  was  reported  that  there  were  a  number  of  patients  on  the  ward  at  the  Horton  who  were  waiting  for  a  bed  in  Oxford.    From   all   accounts   there   are   significant   difficulties   with   how   the   transfer   of   patients   is   managed,  which  impacts  significantly  on  patient  care.    Relationships  between  Horton  and  Oxford    It  was  reported  to  the  review  team  that  the  Horton  general  surgical  team  are  invited  to  meetings  in  Oxford   and   there   are   also   meetings   held   at   the   Horton   with   Oxford   attendees.     This   included   a  monthly  meeting  arranged  by  the  Horton  where  Oxford  staff  are  invited  and  GPs  also  attend.    The   review   team   heard   the   surgical   service   described   as   “one   unit   on   two   sites”   and   there   are  surgeons   who   work   between   the   two.     However,   several   interviewees,   including   those   based   at  Oxford,   reported   there   was   a   sense   of   “us   and   them”   with   regard   to   the   working   relationship  between   Horton   and   Oxford.     The   review   team   heard   that   the   consultants   felt   unsupported   and  heard  the  Horton  hospital  described  as  a  “stand  alone  service”.    There  was  a  feeling  that  the  Horton  general   surgery   services   were   not   well   integrated   into   the   rest   of   the   Trust’s   service.     However,  problems  with  integration  with  other  services  at  the  Horton  and  Oxford  were  also  noted.    Theatre  lists  

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    Registered  Charity  No  212  808     20  

     

    Senior  Management  and  organisation  review    Although   the   Divisional   Director   (Surgery   &   Oncology)   initiated   the   review,   he   was   not   present  during  the  review  visit  and  did  not  take  part   in  the   interviews.    The  person  leading  the  review  and  being  tasked  with  receiving  initial  feedback  was  Mr  Nick  Maynard,  Clinical  Director  for  Surgery.    This  put  him   in  a  difficult  position   in  having   to   feedback   to   the  wider  management   team  and   initiating  any   action   to   be   taken   in   advance   of   this   report   being   issued.     The   agreed   terms   of   reference  indicate  that  the  College  makes  recommendations  to  the  Chief  Executive  and  Medical  Director  and  it  would  have  been  helpful  for  the  review  team  to  have  had  their  perspective  on  the  situation  and  to  have  been  able  to  discuss  initial  feedback  with  them.  

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    Registered  Charity  No  212  808     29  

    It   was   noted   that   the   relationships   between   Horton   and   Oxford   were   not   as   unified   as   desired.    Although  there  were  activities  across  the  sites  there  was  the  impression  of  an  ‘us  and  them’  service  and  that  Horton  staff  did  not  feel  sufficiently  supported  by  their  Oxford  colleagues.    Given   the   relatively   low   numbers   of   gall   bladder   procedures   performed   at   the   HGH   and   an   even  lower  number  of  emergency  cases,  together  with  the  issues  outlined  in  this  report  the  review  team  agree  with  the  suggestion  that  the  HGH  would  be  better  placed  to  focus  their  attention  on  elective  and  non-‐complicated  cholecystectomy  procedures  and  that  these  may  be  undertaken  at  the  HGH  by  fewer  consultants  who  can  therefore  maintain  and  develop  their  skills  in  this  area.    The  review  team  were  concerned  about  the   lack  of  senior  management   involvement   in  relation  to  the   review   visit.     Aside   from   one   senior   member   of   staff   attending   the   interviews   there   was   no  higher  management  present  at  the  feedback  session  which  would  have  been  expected.    Next  steps    The  review  team  recognise  that  the  issues  outlined  in  this  report  will  now  need  to  be  addressed  by  the  Trust  and  the  surgical  team.    It  was  very  clear  to  the  review  team  that  significant  and  sustained  work   would   need   to   take   place   to   ensure   engagement   from   the   surgical   team   and   the   wider  community.    However,   in   order   for   recommendations   made   for   the   laparoscopic   cholecystectomy   surgical  services   to   be   implemented   and   sustained   there   needs   to   be   dedicated   senior   management  involvement  and  improved  organisation  from  the  Trust.  

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    Registered  Charity  No  212  808     30  

     

    9. Recommendations  9.1 Recommendations  for  the  surgical  service  being  reviewed    

    1. The  Trust  should  commend  Mr  Soonawalla  for  his  commitment  to  auditing  the  outcomes  of  the   laparoscopic   cholecystectomy   service   at   the  Horton   and  making   recommendations   for  addressing   his   concerns.     They   should   also   commend  Mrs   Robinson   and  Mr  Maynard   for  their   support   to   this   process   and  providing   information   and   administrative   support   to   the  invited  review  team.  

    2. The  Trust  should  continue  to  ensure  that  regular  data  is  captured  and  reported  to  measure  performance   against   a   range   of   measures   such   as   activity   against   targets,   waiting   times,  length  of   stay,  mortality,   ranges  of  morbidity  measures   such   as,   return   to   theatre,  wound  infection,  complications  etc.    They  should  also  ensure  that  any  such  data  that  is  captured  is  accurate  and  provided  to  the  surgeons  for  their  reflection  and  learning.  

    3. On   the   basis   of   the   information   available   the   review   team   consider   that   all   acute  cholecystectomy   procedures   continue   to   be   undertaken   in   Oxford.     However,   the   review  team   recommend   that   transfers   from   the   Horton   should   occur   on   the   same   day   as   the  patient  presents,  without  prior  admission  to  the  HGH  as  once  the  patient  is  occupying  a  bed    at  the  Horton,  transfer  is  not  a  priority.  

    4. Trust  should  develop  and  agree  standards  and  protocols  with  staff  involved  in  the  transfer  of  patients  to  Oxford.    Audit  data  should  be  captured,   including  numbers  of  patients,  transfer  times,   time   taken   to   theatre   etc,   so   that   the   efficiency   and   outcomes   of   transfers   can   be  monitored.  

    5. The  senior  management  of  the  Trust  should  also  take  steps  to  immediately  improve  the  day  to  day   functioning  of   the   team  and   functioning  across   teams   (Horton  and  Oxford)  and   the  way  in  which  its  individual  participants  interact  with  each  other.    This  should  commence  with  an   explicit   agreement   of   what   the   team   exists   to   achieve,   the   way   in   which   it   will   work  together  to  achieve  this,  and  the  basic  standards  of  respect  and  behaviour  that  each  team  member  can  expect  to  experience  from  their  colleagues  when  undertaking  these  activities.    All  surgeons,  anaesthetists,  radiologists  and  senior  nurses  should  be  involved  in  this  process.  

    6. The   Trust   should   consider   reducing   the   number   of   surgeons   carrying   out   laparoscopic  cholecystectomy   across   both   sites   (Oxford   and   Horton)   and   restricting   those   undertaking  this  operation  to  surgeons  who  undertake  sufficient  numbers  of  them  to  ensure  they  keep  their  skills  up  to  date  and  remain  competent.  

    7. The  Trust   should  ensure   that   there   is   a  more   consistent   and   structured  approach   to  ward  rounds   within   the   general   surgical   service   at   the   HGH   which   should   be   attended   by   the  consultant  and  junior  doctors  at  the  beginning  of  the  day  and  the  end  of  the  day.    Decisions  about  the  day’s  treatment  plans  for  all  patients  should  be  made  at  the  morning  ward  round  and  information  about  each  patient  should  be  shared  at  the  evening  handover.    In  order  to  do  this  effectively,  common  protocols  for  conducting  ward  rounds  and  the  management  of  common   conditions   and   surgical   events   should   be   established   and   agreed   by   the  consultants.  

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    Registered  Charity  No  212  808     31  

    8. The  Trust  should  take  steps  to  ensure  there  is  a  hands-‐on  approach  from  all  consultants.    As  with  recommendation  four  above,  the  Trust  should  ensure  that  clear  expectations  for  on  call  are  agreed  amongst  staff  and  implemented.  

    9. The  Trust  should  ensure  there  are  regular  minuted  general  surgery  morbidity  and  mortality  meetings  at  the  HGH  and  take  steps  to  improve  the  quality  of  discussion  at  these  meetings  to  ensure  that  learning  is  shared  and  decisions  are  made  for  future  action.  

    10. The  Trust  should  consider  further  investigation  of  the  reported  inconsistencies  between  the  audit   data   provided   by   Mr   Soonawalla   and   the   general   surgeon’s   individually   held   data.    Having   done   so,   the   Trust   should   take   action   they   consider   appropriate   to   the   findings   of  these  investigations.  

    11. The   Trust   should   look   at   the   organisation   and   booking   of   operating   lists   a   the   Horton.    Currently  the  booking  of  cases  is  controlled  by  a  non-‐clinical  member  of  staff.    Allocation  of  elective   cases   to   a   consultant’s   list   could   take   place   prior   to   the   patient’s   clinical  appointment  when  the  clinic  letters  are  sorted,  according  to  the  number  of  operating  slots,  rather  than  a  week  or  two  before  surgery.  

     

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    Registered  Charity  No  212  808     32  

     

    Responsibilities  of  the  Trust  in  relation  to  the  recommendations  of  this  report.    This  report  has  been  prepared  by  The  Royal  College  of  Surgeons  of  England  and  The  Association  of  Surgeons   of  Great   Britain   and   Ireland  under   the   Invited  Review  Mechanism   for   submission   to   the  Oxford   University   Hospitals   Trust.     It   is   an   advisory   document   and   it   is   for   the   Hospital   authority  concerned  to  consider  any  conclusions  reached  and  to  determine  subsequent  action.     It   is  also  the  responsibility  of  the  Trust  to  review  the  content  of  this  report  and  in  the  light  of  these  contents  take  any  action  to  protect  patient  safety  that  it  considers  appropriate.    Further  contact  from  The  Royal  College  of  Surgeons  following  final  report    Where   recommendations   are   made   that   relate   to   patient   safety   issues,   the   Royal   College   of  Surgeons   will   follow   up   this   report   with   the   Trust   to   ask   them   to   confirm   that   the   Trust   has  addressed  these  recommendations.    The  College’s  Lead  Reviewer  may  be  available   to  support   this  process.    Where   the   College   is   not   satisfied   that   these   recommendations   have   been   addressed   within   a  reasonable  period  of  time  following  the  issue  of  the  final  report,  the  College,  the  Association  and/or  the  Reviewers  reserve  to  themselves  the  right  to  disclose  in  the  public  interest  but  still  in  confidence  to  a  regulatory  body  such  as  the  General  Medical  Council,  the  National  Patient  Safety  Agency  or  the  Care  Quality  Commission  or  any  other  appropriate  recipient,  the  results  of  any  investigation  and/or  of  any  advice  or  recommendation  made  by  the  College,  the  Association  and/or  the  Reviewers  to  the  Hospital.    The  College  will  also  contact  the  Trust  to  carry  out  an  evaluation  of  its  services  following  the  issue  of  the  report.  

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    Registered  Charity  No  212  808     33  

     

    10. Signature  of  Reviewers    

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    Registered  Charity  No  212  808     34  

     

    11. Appendices  to  the  Report    Appendix  1  –  brief  biographical  background  of  the  reviewers    Mr  Richard  Charnley  FRCS,  The  Royal  College  of  Surgeons  of  England    Richard   Charnley   was   appointed   to   the   Freeman   Hospital,   Newcastle   upon   Tyne   in   1995   as  Consultant   Hepatobiliary   and   Pancreatic   Surgeon.     He   has   developed   a   particular   interest   in   the  surgical   and   endoscopic   management   of   pancreatic   disease.     He   was   a   member   of   the   original  writing  group  for  the  Improving  Outcomes  Guidance   in  Upper  GI  Cancer  and  has  an   interest   in  the  improvement  of  hospital  services  for  patients  with  pancreatic  and  hepatobiliary  disease.    He   has   been   invited   to   help   develop   services   in   other   parts   of   the   UK   and   abroad.     His   research  interests  include  new  treatments  for  pancreatitis,  the  genetics  of  pancreatic  disease  and  the  causes  of   pancreatic   cancer.     He   was   President   of   the   Pancreatic   Society   of   Great   Britain   and   Ireland   in  2006-‐07  and  in  2008  was  elected  to  the  Council  of  the  International  Association  of  Pancreatology.    He  was  previously  a  member  of  the  AUGIS  Council  from  2002-‐04  and  was  elected  to  be  Chairman  of  the  Clinical  Services  Committee  of  AUGIS  in  January  2009.    Mr  Giles  Toogood  FRCS,  The  Association  of  Surgeons  of  Great  Britain  and  Ireland    Mr   Giles   Toogood   is   a   Consultant   in   Hepatobiliary   and   Transplantation   Surgery   at   St   James’s  University  Hospital,  Leeds,  West  Yorkshire  (since  1998).    Undergraduate  Education  University  of  Oxford    Postgraduate  Training  Oxford,  Cambridge  and  Adelaide,  Australia    Other  Roles  Intecollegiate  Specialty  Boards  Examiner  for  General  Surgery  General  Surgery  Specialty  Training  Committee  of  Yorkshire  Royal  College  of  Surgeons  of  England  Assessor  for  Consultant  Advisory    Committees  European   and   African   Hepatopancreatobiliary   Association   Education   Committee   and   European  Union  of  Medical  Specialists  Examiner  Chairman  of  Great  Britain  and  Ireland  Hepatopancreatobiliary  Association  Chairman  of  Association  of  Upper  Gastrointestinal  Surgeons  Education  and  Training  Committee    Research  Mr   Toogood’s   clinical   research   is   focused   on   outcome   data   of   hepatobiliary   and   transplantation  patients  while  laboratory  work  is  aimed  at  novel  treatments  for  people  with  colorectal  liver  cancer.  


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